Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleJust want to say a big thank you to Ross and Josh and the rest of the team at Prospect for helping us through a very tricky move. Excellent personal customer service, always at the end of the telephone and much hand holding when needed. …
Thank you for this lovely review of the Reading Sales Team's service. We are delighted that we have helped you to achieve your beautiful new home and we wish you every happiness in your new home.
5/5
GoogleGreat team and good prompt service. Recommended
Hello Ronald, Thank you for the 5 stars! We're pleased to hear the Reading team were able to help :) Kind regards
5/5
TrustpilotGreat Agency and Lily Sines a pleasure to deal with
I rent a property through Prospect and from the start to now, 2 years in, they have always been great to deal with. In particular, my main contact Lily Sines has been fantastic throughout, and continues to be great. Lily always replies quickly, is friendly and extremely helpful, and continuously communicates updates with any subjects I have reached out about.
5/5
TrustpilotLily Sines
Over many years I've had several managers to look after my property. By far the most professional and helpful is Lily Sines at Prospect. I cannot praise her highly enough. Lily is always 'on the ball', quick to respond, kind, looking to be positive and help with any issues. I would recommend Lily Sines at Prospect to any potential landlords.
5/5
TrustpilotHouse sale
Prospect have been able to guide us through the entire process of our house sale. Their experience made all the difference.
Hello Paul, Thank you for the 5 star review. We're please you had a great experience. Kind regards
4/5
GoogleIf your property is managed by Vickie, you are in safe hands! Great response times, adequate maintenance and unlike most estate agents they are willing to listen to you.
Thank you for your review for Vickie, we are pleased to hear that you're receiving a great service. Prospect Estate Agency in Reading
5/5
GoogleMy partner sold her flat with Prospect in Reading after having a very bad experience with one of their competitors. During the process we were given great confidence in the professionalism of the team and in particular Nicole Sinclair and …
Thank you for taking the time to leave us a review, Alfie. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with Ross, Nicole and our … More
5/5
GoogleElliott has done a stellar job being super helpful and extremely professional. Elliott and the team at Prospect managed to take over an ongoing tenancy for a property i own (and was renting privately), onboard it, handle the transition at …
Thank you for taking the time to leave us a review. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with Elliott and the Reading … More
5/5
GoogleFantastic sale with the team at Prospect. Many thanks to Ross Hobbs, Paul Wickens and Nicole Sinclair for getting my sale exchanged in 74 days, which is remarkable since it was also over Christmas. Can’t fault their service, especially the …
Thank you for taking the time to leave us a review, Sean. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our team. … More
5/5
GoogleI have had the pleasure of communicating with Toby, their valuations manager at Prospects Estate Agents and he was a massive help. I couldn’t ask for a better experience, their drive and motivation was exceptional. Thanks Toby for all of your help.
5/5
GoogleHad a viewing with George Munn. What a breath of fresh air. Was on time, very knowledgeable and super friendly. An asset to your business
5/5
TrustpilotAshleigh Ackermann 5 Star rating
Ashleigh Ackermann 5 Star rating, very easy to talk to and very helpful every time. One of the best I have the pleasure of dealing with.
5/5
TrustpilotThank you Beckie for the great follow up
Just wanted to express my gratitude to Beckie for checking in with me after we moved in. The landlord swiftly fixed the kitchen floor and the water tap, as well as the garden fence. and we realised that her diligent follow-up was the reason behind this. :)thank you Beckie :)
1/5
GoogleI tried to arrange a simple viewing of a property for sale. After clearing a time, I was awaiting a confirmation email which would tell me the street address of the property. I did not receive the email. I received a missed call, but ringing back yielded no result. I rang back the main office to find out what was going on. The agent I arranged things with before was not available, and a different agent from lettings was not able to tell me what was going on. There was also confusion over whether the property was tenanted or not, which was important, as I was not looking to let the place out. I was told that I would receive a call back later, and I assumed, due to the poor level of communication (and not actually knowing where the place was), that the viewing would not be going ahead. At this point, I would be willing to chalk things up to a simple miss-communication, and let bygones be bygones. However, About 40 minutes after I was expecting a call back, I received an angry call from the estate agent that they had turned up to the viewing, and that I was responsible for wasting their time. How on earth I was meant to go to a viewing when I didn't even know where the place was is beyond me. I can accept mistakes will be made, but being treated angrily for a mistake made by someone else is just terrible customer service. With such a display of poor organisational skills, and bewilderingly bad customer service, I will not be using this estate agent (especially given the vast number of other agents that seem to be on every street in the area). If these are the kind of experiences that would irritate you, then I suggest you go elsewhere.
5/5
GoogleI am really impressed with Toby at prospect. Always very responsive, helpful and knowledgeable about the market. I would strongly recommend Toby at Prospect.
Thank you for your 5* review, Gabriele.
5/5
TrustpilotWe have had a very positive exprience…
We have had a very positive exprience working with Nikki Gardner. I highly recommend her. It has been a great experience working with Nikki!
5/5
GoogleWhile the team dealing with viewings could be more reactive and proactive, Kate Smith on the management side is absolutely brilliant. Super efficient and you can also have a laugh with her while madness happens.
Thank you for the 5 star review
5/5
TrustpilotHouse Purchase
We purchased & completed our home at the end of Jan 2021 through prospect & whilst every purchase isn't without it's teething moments I have to say that overall our experience was great, Ellen - New Homes Manager was fantastic & really went the extra mile in helping secure the property for us along with chasing additional issues we had on the matter. I would recommend her & Prospect to friends.
1/5
GoogleVery unprofessional commitments from the staff definitely need to trained them professionally. …
5/5
TrustpilotHighly recommend Agnese @ Prospect
We can highly recommend Agnese and Prospect as a Lettings and management company. After several tenancies due to unforeseen circumstance during Covid19 we were looked after superbly by Agnese whose prompt and courteous communication with us and the landlord made the whole check in, rental period and check out as smooth as possible. They go the extra mile compared to other agents and provide a more personalised experience.
4/5
GoogleIts been pleasure dealing with Elliott Garrington for letting my property in a quick turn around time. He is been professional and helpful where he could. Giving 4 star as I was expecting some more discount from the company. Thanks Elliott .
Thank you for taking the time to leave us a review, Aman. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with Elliott and the team. … More
5/5
GoogleDealt with Elliott to rent my property and couldn’t have been more pleased. They got my property rented within a week. Would not hesitate to recommend Elliott and Prospect to all of my friends and family. Keep up the good work guys.
Thank you for taking the time to leave us a review, Shruti. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with Elliott and our team. … More
5/5
TrustpilotI’ve used Prospect to manage my…
I’ve used Prospect to manage my property for several years now. I have always found them to deal with any issues quickly and efficiently. Extremely happy with the service they provide.
5/5
TrustpilotBig thanks to Beth
Would like to thank Beth for being such a big help in the search for our forever home. Nothing was ever too much trouble, she really is a credit to the company. Unfortunately our circumstances have changed which has put a halt on purchasing a property, but once we're ready to buy again Beth will definitely be our first point of call.
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