Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleBeth did some viewings for me and was really patient and understanding with my constant changing schedule. Beth offered a very professional and courteous approach - a credit to the agency.
Hi Inga We love to read feedback like this, glad you had a great experience. Thank you
1/5
GooglePeople should think twice about dealing with people as rude and disrespectful as this. They try pressure you to go through with deals even when there are huge flaws and they also hid costs from me until my solicitor found out. Well known in reading to be dodgy.
5/5
TrustpilotReading Branch - Hazel Sims
Hazel Sims has been our dedicated property manager for several years now. She is extremely professional, efficient, and a pleasure to work with. We know our tenant and our property are in safe hands at all times. Many thanks, Hazel!
5/5
TrustpilotWe had an absolutely fantastic…
We had an absolutely fantastic experience working with Nikki Gardner. From our very first conversation, she was professional, knowledgeable, and genuinely committed to helping us every step of the way.
5/5
TrustpilotDelighted!
We are delighted with Prospect Reading Branch's service. It's consistently good on all fronts. Our Property Manager Georgia is superb - a true professional! She is always of great help and we know our property is in excellent hands.
Thank you for your 5 star review!
5/5
TrustpilotSonam was brilliant!
2/5
TrustpilotI feel so stupid
You know that gut pinch you get when you feel you've been done because you were too gullible? Well... I wrote my initial review in August of 2021 at the beginning of my relationship with Prospect estate agency. I gave them five stars then as I really believed their skilled sales person. He really made me feel trusting in their eagerness to look after my property for me. How naive was I? In fact this is why I did not give a one star review. I believe that my naivety is partly at fault. I don't want to sound vindictive or accusatory towards Prospect so I will detail my story and let you decide if the drop of 3 stars is justified.What broke the proverbial camel's back was this last episode where the tenants reported a leak form the boiler. Prospect rapidly contacted me to get the go ahead to send their contractor for an assessment. This contractor had been used to do prior repairs on the boiler before. He comes back quoting over 550 GBP repairs, the boiler had to be taken off completely to repair a split on the expansion vessel. I suddenly remembered that the boiler had an extended Bosh warranty. I contacted Bosh they promptly sent an engineer. She reported that there was no trace of any failure of the expansion vessel and an 11 GBP pressure valve was changed. In and out in a blink of an eye. Now If you are thinking that this is a genuine diagnostic error, I could agree with you. Only this comes on the back of deluge of similar miss-diagnostics and charges for job that did not need doing. Another (out of many) instance to convince you of the validity of my disappointment with Prospect. New tenants with young kids move in after my previous tenants moved out. Three weeks in, the tenant calls to report a suspected toilet leak in the first floor bathroom. They send picture of a small stain forming on side of the ceiling. Immediately I tell the agency, this leak originates from the bath, the toilet being located on the other side of the room. Instead of communicating this to the plumber they send him to fix a (non-existing) toilet leak. The next day the tenants have another bath and the stain the ceiling is now a meter long right under the bath. They call Prospect to report that the toilet leak is still there. Prospect contacts me with the picture. I tell them in no uncertain terms that this is coming from the bath not the toilet. They send the same contractor. When I asked him what job did he do for the fee I paid him? He tighten the same toilet nut he had tighten 24 hours prior. The following weekend the tenants have another bath and this time the downstairs ceiling is utterly destroyed with thousands of pounds of repairs. The contractor is sent again and guess what? he found the leak... it was coming from the bath. All that time I was yelling this fro the top of my voice and now I am landed with repairs, decoration, and of course the multiple visits to tighten my toilets screw. My wife children and myself have lived in this house for 15 years before renting it. Of course I know if a stain on the ceiling comes for a radiator a toilet or the bath. But no Prospect staff and their contractor knew better than me. When I put them in front of this undeniable evidence, their answer was I could not prove it wasn't the toilet that was leaking. As for the payments for all of the damages? Contact your insurer.... I guess their contractors' got paid and paid again not their problem right? Ok I leave you with a last one since you are such a good audience, bearing with me until now. When the last tenants left, they were kind enough to report what things needed attention in the house. In particular a leaking gutter that cause the downstairs window to rot. Prospect offered their contractor to do the job of course. The gutter and the wooden window go fixed, I think the window alone was over a grand and a half. The wood was painted of course as part of the new repairs. Recently I get a call from Prospect telling me that the tenants are complaining they can't open the window and prospect is offering me to sent their contractor (the windows repair person) to open the painted shut window. When I tell them that the original window was functional, Prospect comes back to me saying I can't prove it because on the initial house report it said that some windows were painted shut at the beginning of the tenancy. This was true three small windows had always been shut from when we first bought the house but none of the main window were. Well although the report does not explicitly list the offending window as painted shut according to them I have no recourse and if I want this window to be opened, they have just the man for me. I have to say I started this rental a bit by accident and I was very naive since then I have spoken with trade men in the know. They told me that it's a open secret that Agencies get kick backs from the contractors they use.
5/5
GoogleNikki deals with our tenancy and always acts promptly and efficiently with any maintenance and renewals that come up which makes life easy for us. Thanks for all your help.
Hi Andy Thank you for the 5 star review!
5/5
TrustpilotExcellent service!
Beth was really helpful. Was professional and knowledgeable. A real credit to the company :)
Thank you for your 5* review
5/5
GoogleThroughout the whole process of transisioning to a new tenant Georgia kept us fully informed by way of regular phone calls and emails, always helpful, polite and particularly went the extra mile in helping to arrange for furniture to be delivered.
Thank you for taking the time to write a review for us and we are delighted that Georgia is providing you with such a great service and communication. Customer service is really important to us, as is our clients’ feedback, so we very much appreciate your comments.
5/5
GoogleUsed prospect to let my house out and for advice on investments. Spoke to Jordan he was excellent and was very pro-active. I have just brought another property now and they are both managed by prospect. Great lettings team, great service.
Delighted to hear that as a landlord, you are so happy with our services, including our investment advice. Thank you for this great review.
5/5
GoogleHave been looked after by Vickie Cripps - and haven't had an issue with my renting - great service.
4/5
GoogleStaff are very cooperative especially Hannah and Chira. Highly recommended to go with prospect
5/5
TrustpilotExcellent Service!!
What a star Calum has been, helped us get our offer accepted and secure our property. As first time buyers we felt comfortable with Calum helping us every step of the way. Another big thank you to Aimee who has been great! She managed to get the contracts exchanged so quickly and now we’re all set for completion! Thanks again Guys - Sophie & Connor
5/5
TrustpilotVery responsive
We worked with Beth as the agent for our first house purchase. She was responsive and kept chasing the solicitors to get the sale over the line. Thanks so much Beth!
5/5
TrustpilotProperty Management Review
Property Management Review Gemma has been nothing but an absolute delight to deal with over the last few months, she has listened and advised all of my silly questions since moving in late last year. She has the patience of a saint! Always quick to respond and has never failed to delivery within an acceptable time frame. I would recommend Prospect Estate to any one.
5/5
GoogleWe had a really good experience with Prospect. We spoke with Chira throughout our process and the service and knowledge provided was excellent, I will definitely rent through them again!
Hi Vinny So great to hear about your experience with us! We looking forward to working with you.
5/5
GoogleVickie at Prospect was very helpful during the process of renewing our contract and all other issues that have arisen during our tenancy. Thank you for all your hard work!
Hi Panagiotis Thank you for the review. So glad we could help during the renewing process.
5/5
TrustpilotCustomer Service by new recruits …
Been liaising with Sonam over several Investment Properties in the area . Have to say we are quick to critic and do not complement enough. Sonam always returned my calls , emailed over details as assured and very upbeat / engaging . Hopefully we can secure a deal in the very near future .
5/5
GoogleProfessional and helpful team. Special thanks to Ross and Daniel. They have done a fantastic job in helping us from the beginning to the end. Esp Ross is very approachable and efficient, keeping everything on track.
5/5
TrustpilotDealt with Natassha from aldershot
Dealt with Natassha from aldershot. She was amazing and helped us find an investor property plus passed us onto mr Jordan the lettings manager who was very helpful and helped us find a tenant within a week. Would highly recommend to anyone.
5/5
TrustpilotNikki cared about the things that did…
Nikki cared about the things that did not go well ..and sorted them
Hello Christopher, Thank you for the 5 star review for Nikki! Kind regards
5/5
TrustpilotExcellent Property Manager.
Prospect has been managing my property for over eight years. Chloe Reilly has been my property manager for nearly 3 years. As a landlord, I feel completely comfortable that Chloe is my main contact at Prospect. She is professional, approachable always looking after my interest. I am sure she keeps my tenants equally happy.
1/5
GoogleMisseling information, they are giving wrong information on service charge on property, please double check as they give wrong information, its my second time i have spot them doing same thing
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