Trusted Agent profile · Reading
Verified
★★★★★
2,840 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,840 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleAll I can say is Ben Hamlin’s service and that of the sales team was better than I ever expected. Marketing was great, sold for the asking price and Debbie on the legal side made everything simple. All in all a five star service, thank you and I would recommend you to anyone
Thank you for this great 5 star review of Ben's service and our recommended conveyancer Debbie.
5/5
GoogleWe had a fantastic experience with prospect, we used them for buying our house. They were friendly, professional and kept us updated during the whole process Many thanks to Toby Herman
Thank you for your 5* review, Boubekeur.
5/5
GoogleBernadette was great. She has the skills to keep everyone calm, and find resolutions to any problems that may arise. Would recommend her services to anyone.
5/5
TrustpilotI have just completed on a sale of my…
I have just completed on a sale of my property. Very pleased to have used Prospect. I had 2 key contacts - Cameron and Calum - who showed a lot of commitment and energy in marketing my property. They kept me updated in terms of feedback from viewings as well as promptly returning my calls from any queries I had. Both were professional and courteous throughout and gave me a lot of confidence. Well done and thanks !
5/5
TrustpilotThe Lettings team of Les
The Lettings team of Les, Chris and Jordan were simply amazing in getting us into our property on the day we needed to move despite last minute obstacles. They never gave up. Would highly recommend.
5/5
Trustpilot1 Year Review
Having used Prospect for just a year. I found their service to be outstanding. Beckie Baxter was our property manager and she ensured that we were well taken care of. Any issues we had was handled in a timely and efficient manner. Even when we unexpectedly needed to extend the contract, Beckie and her team leapt into action to make sure we could remain the extra time. Great service.
5/5
TrustpilotBeckie Baxter
I have dealt with Beckie Baxter on numerous occasions whilst being a tenant, in some cases through some difficult times and most recently as I’ve extended my tenancy agreement. Beckie has always kept me informed on all matters and guided me through the documentation and also chased me (politely) when needed. Beckie is always amiable and professional ensuring that all is well with myself and the flat. It’s always a pleasure to deal with Beckie.
5/5
TrustpilotI had a wonderful experience renting a…
I had a wonderful experience renting a property through Nancy at Prospect. She was always quick to respond, incredibly professional and friendly. The whole process was smooth and Nancy ensured a seamless renting experience for me .
5/5
GoogleDealt with Michael for the sale of my property and couldn’t have been more pleased. They got our property sold within a week and we were able to buy the one we wanted. Also used their recommended solicitors - what a breath of fresh air with …
Thank you for taking the time to leave us a review, John. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with Michael and our Reading … More
5/5
TrustpilotEasy Breezy
Right from the start, Stefano was very helpful and encouraged me to ask him if I had any questions at all. As this was my first time renting this was greatly appreciated and no question I had went unanswered. He showed a great deal of interest in my customer experience and made me feel at ease throughout.
5/5
TrustpilotA pleasure dealing with Katie from Prospect.
What a pleasure dealing with Katie from Prospect, Professional, caring and always available to assist you where necessary. I would recommend Prospect for anyone looking to rent property.
Hello Graham, Thank you for the great 5 star review! Lovely to hear that Katie was able to help you have a great experience with us :) Kind regards
5/5
TrustpilotThe overall experience with Prospect…
The overall experience with Prospect was excellent. I rented and later sold my house with Prospect. They are very professional. I used their fully managed services and they managed my property really very well. I would like to mention specifically here Mr Daniel Abreu who was really helpful during the entire selling process for my house. I would highly recommend Prospects fully managed services for anyone who’s looking to rent their house.
1/5
GoogleMy experience with Prospect Lettings has been highly disappointing and frustrating. I recently moved into a property managed by Prospect Lettings in Reading, UK, and from the onset, I have encountered severe maintenance issues that remain …
5/5
TrustpilotFlat for my mother
I am purchasing a purpose built flat for my 84 year old mother who really doesn't want to move. Had a viewing with Grace and she totally put my mum at ease, had the patience to put up with mums hearing aid not working and just made the whole viewing a pleasant experience. Dealt with my questions very quickly afterwards and now we are looking forward to completion and getting mum in. Thank you Grace
4/5
TrustpilotDanniella Wylie makes all the difference!
Like every business it's all about the people. Danniella is thorough and always gets to the task in hand. She's proactive and listens to what I have to say diligently, be it good or bad. Things do go wrong, no fault of Danniella, but when I raise an issue she grabs 'the bull by the horn' and gets it sorted. People and their commitment to service are the secret (but simple) recipe to building happy customers - Danniella has this nailed down and practices it in every interaction I have with her - [5 Stars].As for Prospect the business, I am always cautious of letting agents as a Landlord, but to be balanced while we have had a few occasions to disagree they have always been reasonable and that is the source of building trust and loyalty [4 Stars].
5/5
TrustpilotFriendly,
Really impressed with the service from Prospect, and Demi and Shaun in particular. We have just exchanged - it was a bit of a drawn out process (isn’t it always!) but I have no doubt it would have been much much longer without the tireless work of Demi and Shaun- always at the end of an email or telephone. They helped moved things along and were great at arranging extra viewings for us and accompanying builders and surveyors to keep pressure on. The communication has been fantastic throughout and I wouldn’t hesitate to recommend them. Hopefully won’t need to move for some time (!) but if/when we do decide to move I will definitely be calling Prospect.
5/5
TrustpilotGreat experience
Beth Murphy was fantastic during my property viewings, and kept me up to date every step of the way, making sure the process went smoothly. I would highly recommend Prospect.
Thank you for your 5* review, Harriet.
5/5
TrustpilotVery Professional
Very professional company. Matteo and Charlotte were very thorough in their task of finding tenants. Nikki Gardner is an excellent property manager. Nikki responds quickly to emails and calls, resolves any issues to our satisfaction.
5/5
TrustpilotI recently went through a very bad time…
I recently went through a very bad time in my life, as I lost my husband very unexpectedly. Saffron and her team at Prospect were wonderful, caring, supported and helped me change everything over to my name. Then when it was time for me to move, Saffron was again there. Nothing was too much trouble and she always replied to my emails promptly. I would highly recommend her and Prospect Realty.
5/5
GoogleRecently completed a buying process with prospect. The best of support were provided by them be it contacting the seller solicitor and letting us know what was happening with the progress.Bernadette Martin was always just an email away ..was extremely helpful to us in the whole process
5/5
GoogleI am very pleased with the work Prospect has done in helping me find a home… and the agent assigned to me Edward is absolutely the best, he made everything absolutely easy and explained every step of the way.. I will recommend prospect because of him ❤️
5/5
TrustpilotDEMI DE GOUVEIA IS AWESOME
DEMI DE GOUVEIA IS AWESOME Demi has been helping me to look out for properties to buy in aldershot. She is very well informed on all the properties she presents and very helpful . Great Job 👍
5/5
TrustpilotBeth at Prospect was fantastic
Beth at Prospect was fantastic. Her communication was amazing and she always came back to me with answers to my questions quickly and efficiently.she really made the whole experience much less stressful then it could have been! Thanks Beth.
5/5
GoogleGreat experience. Very proactive with my house purchase, personal and professional service. Very impressed with communication, phone calls retuned and emails actioned promptly. I’m now happily in my new home.
Hello Sarah, Thank you for the lovely 5 star review and we hope you're enjoying your new home. Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Prospect Reading a message.
