Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleI recently completed a purchase thanks to the help of Bernadette Martin, her advice and support was crucial, professional and dependable. Many thanks!
Hello Jeremy, We're glad to hear of your experience with Bernadette and we hope you're enjoying your new home. Kind regards
5/5
TrustpilotA massive thanks to Beth and the team…
A massive thanks to Beth and the team at prospect for jumping in and helping as after 2 failed sales with another agent. There service was so professional and nothing was too much trouble. From finding us a buyer to completion the team we’re amazing. We would highly recommend prospect . Great job and Thankyou so much.
5/5
TrustpilotVery proactive team
We are in the process of selling our flat with Prospect. They have been really helpful, especially Michael Sharp. He has been updating us regarding the progress of sale and giving valuable advice. He is quick to return our call when we have any questions. Max was also great - he showed us around a house that we were interested in and he was very informative. All in all great team - very proactive.
5/5
TrustpilotOutstanding service
It has been a pleasure being a tenant with Prospect. They are a very friendly and professional company. I would like to say thank you especially, to my property manager Julie Jacobs. Who has been an absolute diamond throughout my tenancy. Julie has been very patient and understanding, with no hesitation in helping me with any and all issues that had arisen. Issues which have been resolved quickly and efficiently with no fuss whatsoever. Julie is a credit to the company and gives estate agents in general, a good name.Many thanks again.
5/5
TrustpilotFlat purchase
Great work from Beth and team. Moved into flat in just over 6 weeks from start to finish!
5/5
GoogleBernadette at Prospect was very helpful during the process of buying my first home. She regularly updated me on progress and gave me good advice when I needed it, making a stressful experience a little more bearable! Thank you for all your hard work!
Hi Thomas Thank you for a great review, we are so pleased we could help you find your first home, we hope you enjoy being there and making lots of memories.
5/5
GoogleHad such a positive experience with Beth! She showed me and my partner around a few properties and answered all our questions. Would highly recommend to anyone looking to buy and would definitely use Prospect to sell! 5 stars from me! Thanks again Bethany!
Hi Daisy Great to hear about your experience with us when viewing. You know where we are if you need anything.
5/5
TrustpilotFantastic customer service!!
We recently sold our first house and purchased our perfect next house through Prospect. There were various delays through the process and I’ll happily admit I was clearly stressed the whole time but if it weren’t for Dan, Cameron and their colleagues at Prospect I’d have lost my mind!! Dan absolutely knew I needed regular updates, even if that meant no update, and did everything he could to move our purchase along and communicate with our sellers. Compared with our own agent who was pretty distant, the Prospect team provided fantastic customer service throughout the process and I had absolute trust they had all our best interests at heart. Through what is one of the most stressful life events you’ll ever experience, I’m so grateful to the team for making it that little bit easier. If we ever move again, which j hope won’t be for some years, I would 100% look to Prospect first. If you’re looking for great service and that human touch, I can’t think of a better agent! Thank you team, and we’re loving our new home!
5/5
TrustpilotEmily Moore from the Reading branch has…
Emily Moore from the Reading branch has been managing our property with the up most efficiency. She is very proactive and we have an open line of communication which is hugely important. It means as landlords, we feel our property is being cared for and when issues arise, they are being actioned as quickly as possible. Our property hasn't been the easiest and Emily has been nothing short of calm, understanding but above all else efficient especially in these unprecedented times.
5/5
TrustpilotMy experience
Sonam was super helpful and was able to help me make well informed decisions. Highly recommend!
5/5
TrustpilotGreat communication skills
Abi Hepner has been a fantastic support in helping me to sell my house. Using the feedback we have been able to improve on presentation and make sure everything looks really good. In addition to this, Abi has helped my daughter find her dream home.We can’t thank Abi enough.
4/5
TrustpilotProfessional and prompt
As a tenant, I have been pleased with my experience so far. There was an issue at the start of my tenancy which left me without a bed or bed frame, however this was dealt with appropriately by Melissa, my property manager, who brought the matter to the attention of the landlady and quickly resolved the issue. Melissa is prompt to respond to emails and calls. I also appreciate the fact that she has taken into account that my job (teacher) means I am often unavailable for phone calls, opting instead to correspond via email which is much more ideal for me. Overall, I am satisfied, thank you Melissa and Prospect.
5/5
GoogleThanks to Chase Jacobs for facilitating our move. He was professional, reliable and went out of his way to help. He was always enthusiastic and a pleasure to deal with. The process was handled so well and I have no problem recommending both Prospect and Chase to anyone looking for a new home.
Thank you for this great 5 star review for Chase and Reading's Letting Service - we wish you every happiness in your new home.
5/5
TrustpilotBest service in Reading
Paul Wickens in the Reading branch without a doubt is the only reason my sale and onward purchase ever reached completion. In a chaotic stamp duty payment holiday world, lazy estate agents and solicitors who don’t answer the phone seem common place. Paul made sure I had daily updates, and chased up all other relevant parties to ensure the deal got done. Not only that - he sold my flat within 1 week of being on the market. Would highly recommend!!
5/5
TrustpilotChloe Reilly has been my manager…
Chloe Reilly has been my manager of my property for about three years at Prospect. I have found her helpful, active, constructive and pleasant. I appreciate being reminded about when the gas certificate etc is due.I like the way Prospect keep me abreast of my responsibilities as landlord, and am very glad to receive the Inspection reports which include so many photos of my property's rooms and garden.
5/5
TrustpilotI always find Nikki to be extremely…
I always find Nikki to be extremely helpful in co-ordinating any rental property issues with trades that need to carry any work. Nikki makes my life as a landlord so much easier!
5/5
TrustpilotStand out Agents who deliver!
Prospect are stand out estate agents, they really are moral and have a human approach. We had a retirement property for 2 years that had been with 2 other agencies previous, and it never even got a single viewing, we decided to make a change and go with Prospect after meeting Ryan and I’ll admit I was hesitant as we had been over promised and forgotten about twice before, but it was the best decision we made. Within 3 weeks Prospect had a viewing, the following day we had an offer and within 2 months it sold! It just shows that they targeted the right audience, took the listing seriously despite it not being worth as much as others and didn’t waste our time by just wanting a listing. Huge shout out to Ryan & Nicole - you were so polite & genuine throughout the entire process - but honestly everyone we spoke to who worked at Prospect was equally as professional and I never felt like I had with previous agents. Sorry it took me so long to getting round to writing this review!
5/5
TrustpilotProperty manager review
We rented out a property for 17 months with Prospect and I must admit, we were lucky to have been appointed Julie Jacobs as our property manager. Very honest, reliable and above all extremely helpful with everything, especially with any of maintenance issues we had during the stay. Julie is very kind and humble and would go out of her way to help out. Thank you so much Julie for everything you did for us.
5/5
TrustpilotAfter having three valuations and…
After having three valuations and meeting with three different Estate Agents,I decided to market my property with Ryan Tucker at Prospect.Ryan stood apart from the other agents for his genuine enthusiasm for the property and he also said what I wanted to hear in terms of market strategy and level of service Prospect could provide.His actions proved to be as good as his word and the team secured a sale quickly,they seemed to be always one step ahead and I never had to chase them once from start to finish.Once the property was Under Offer, Nicole called to introduce herself as the dedicated chain chaser. Nicole was an added bonus to the service,she was totally supportive throughout and made sure the sale ran smoothly.Also a mention for Jordan-superb top.Very happy ,thanks to you all.
5/5
TrustpilotProspect were extremely helpful in…
Prospect were extremely helpful in securing a property to rent for me and my wife. As first time renters and with both of us being new to the property market we thought the whole process would be very stressful- however this was far from the case. The team, especially Anna Elema went above and beyond to ensure we understood all the paperwork and documentation involved in the lettings process and always kept us up to date with each step of the process
5/5
TrustpilotProperty Manager Passion for results
As a long-standing landlord I know how important it is to have a good property manager. Especially during this difficult phase in all our lives. Beckie Baxter has gone over and beyond during the past months to help support me in the end of tenancy. I had a difficult tenant who needed eviction, Beckie was instrumental in supporting me directly with excellent communication even while working from home. Great to know there are still people out there supporting good landlords that go the extra mile.
5/5
TrustpilotExcellent Service
For me, a Property Management Agency is only as good as the staff that run it. I have been with Prospects for many years and always found they provide a good service. I have been lucky to have an excellent Property Manager in Carla Munro who I have been dealing with for many years. She is thorough, always accessible, diligent, knowledgeable and very helpful at all times. I can go directly to her anytime to sort out issues and for advice. I get regular inspection reports and assistance with maintenance issues and I am pretty sure my tenants are also happy to deal with Carla and her staff. I can leave the management of my properties in their capable hands.
5/5
TrustpilotChloe Reilly has been my Property…
Chloe Reilly has been my Property manager for the last 18 months. She is a very friendly, helpful and responsive individual. Her work demonstrates a proactive and professional approach and she is always "on top of things." My only reservation is that I wish I had found the Prospect Agency before - my experience with two other agencies was absolutely woeful.Thank you Prospect and Thank you Chloe.
5/5
TrustpilotAbi Heppner has been conducting…
Abi Heppner has been conducting viewings at my house, she is also such a delight to me and the clients as well as always remaining professional. The first viewing she booked for me to view even ended up being the one I am now buying.Would highly recommend Abi to anyone!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Prospect Reading a message.
