Prospect Reading reviews

★★★★★ 5/5

Trustpilot

Chloe ... Birthday Fairy

I am a tenant and managed by Chloe Reilly. Chloe is always a professional but just recently pulling out all the stops to help me. I fell foul of drain problems and then boiler breakdown. Resulting in no not water or heating for two weeks. Chloe was approachable, sympathetic and did everything she could to speed up the repairs on both occasions. I was beginning to feel worn down by it all. However she saved my sanity. I was able to reinstate a birthday celebration that I thought would be cancelled. Thanks Chloe.

Karina · 24 November 2022

★★★★★ 5/5

Trustpilot

Beth @ Prospect has been amazing!

Absolutely a 5 star experience thanks to BethBeth has been an amazing support right from placing an offer on a property we were buying through Prospect right up to minute of exchange. It was a very difficult transaction but Beth worked so hard to keep us informed and to help expedite the transaction as quickly as possible. Beth is very responsive when trying to contact Prospect and her transparency and level of work ethic is amazing. We felt lucky to be working with her as buyers and would definitely recommend Prospect based on our recent experience with Beth

Natalie · 17 November 2022

★★★★★ 5/5

Trustpilot

Subcontractor review

From a different perspective, we are contractors working along side prospect and are subcontracted work. The team have always been a pleasure to deal with. Not everything always goes to plan but the team are always soo helpful in getting everything resolved. We deal with Kate, Lily, Kodie, Betsy, Nikki, and Chloe mainly. They are always friendly, and the communication is always great. We always have to pop in to branches for key collection and have always found the branch staff to be helpful and friendly also. So a wonderful team of people and a pleasure to work with. We have had the same consistent experience over the 2+ years we have been with them.

Kirstie · 16 June 2025

★★★★★ 5/5

Trustpilot

Lily Sines

I have dealt with Lily Sines for a while now and I have always been impressed with how efficient and knowledgeable she is. My emails are always dealt with immediately and Lily is always very helpful and tries to make any work that needs to be done to the house a smooth process as we live in the US. I know I can always rely on Lily to get things done for us. Lily is a huge asset to Prospect!

Suzanne · 15 November 2022

★★★★★ 1/5

Google

Very awkward lettings associate - manager also nowhere to be found, doesn't reply to his emails

Mjeha · 14 April 2026

★★★★★ 5/5

Trustpilot

Really professional and would highly recommend.

Had Prospect selling my property in a not exactly favourable market, but they were really professional with their valuation and the conduct of viewings, with every viewing followed up. Eventually we had a buyer and from there the real challenges begin... they did a wonderful job liaising between seller, buyer and their solicitors. We needed a fast completion and with their help we were able to pull through. Many thanks to Paul and Beth and would definitely recommend to anyone thinking of putting their house on the market!

Debra · 8 November 2022

★★★★★ 5/5

Trustpilot

Absolute pleasure…

I found Prospects an absolute pleasure to deal with when selling my house. They were very informative without any pushiness. Ross was professional and guided us through our first house sale. No questions or my chasing for updates was ever a problem, and always gave his full time and attention. Their market knowledge meant that we got a great price for our house and sold at the first viewing day. I could have sold for a significantly smaller sum had I gone with another more pushy estate agent. My buyer also commented on how lovely prospects were to deal with both at the house viewing and throughout the sale process. I am really pleased and would highly recommend prospects. Thank you!

Claire · 8 November 2022

★★★★★ 5/5

Trustpilot

She very friendly and gets back to us…friendly

Nikki gardneris very friendly and gets back to us fast all in all the very best at her job

Kelly · 19 March 2026

★★★★★ 5/5

Google

The last 3.5+ years was amazing. All the team provide excellent and professional services. If I will return to Reading I will come to you. You are the best. Thanks Hazel, Chira, Chloe, Donna, Leanne and all the team.

Nikos · 18 March 2025

★★★★★ 5/5

Google

Nikki has been great in managing any property issues I have had as a tenant. There has always been a quick turnaround in resolving any outstanding issues and she has been easy to deal with as a property manager.

Luke · 18 March 2025

★★★★★ 5/5

Trustpilot

Friendly, professional and thorough! Highly recomemnded

Charlotte Morgan and the team at Prospect are amazing to deal with - my flat viewings were efficiently organised and on-time and the communication with her and the team was thorough and friendly. Highly recommended!

Lucas · 6 May 2025

★★★★★ 5/5

Trustpilot

Happy peeps.

Michael, Matthew and the team worked hard for us marketing the house during some tough periods, thanks to the Truss disaster.We crossed the threshold and completed on time with the recommended DCLaw performing well too.Many thanks to all for your grit and professionalism.

Hirst · 19 April 2023

★★★★★ 5/5

Trustpilot

Prospect Reading Mr Colin Charles…

Prospect Reading Mr Colin Charles absolutely wonderful man credit to the prospect brand. Thank you, from Family Grewal

Despina · 24 March 2026

★★★★★ 5/5

Google

Just moved into a rental property through Prospect Reading. Kurt Owen and Edward Joslin were fantastic, friendly and extremely professional from finding us the property to the actual day of moving. Very accommodating and excellent customer …

Nishan · 30 September 2023

★★★★★ 4/5

Google

Prospect has helped me with a one bed flat for the last 5 years and I'm happy with the service. Prospect takes care of finding the tenants, and Nancy has helped me over the years resolving any issues the tenants may have had.

Marta · 16 May 2026

★★★★★ 1/5

Trustpilot

Its the worst experience i ever had.All…

Its the worst experience i ever had.All those agencies following the same patterns but this experience was beyond awful.We raised a complaint regards to delay on refurbishment.The reason of the delay was that the agency did not transfer money on time on builder as builder confirmed.We wasted money on frozen food for another week as the kitchen was ripped off and we could not used it.We did not have an information from the agency about the delay whatsoever.I accidentally called and i found out my self.All this did affect our monthly budget .Our holidays were ruined and night shifts for extra money were cancelled as the refurb. date changed .I was dealing with lots of stress because of a health issue and although i mentioned this to the agency the kept ignoring us.Samantha Baron was the only person who actually listens and provides solutions .There is a lack of communication in general.We need to call and email numerous times for things to get sorted.We had broken handles in 2 bedroom windows and anyone could open from outside.For this only we needed to call and email over a month.Our total nightmare started when i had to deal with an agent called Chloe Hoptroff. She never replies back.Ever!I never seen this in my life before.I spent time on my days off,my holidays,to reach her and even when i call another person will always say she is busy.Still to this day she has not replied since over a month ago.I've seen other reviews with people having the same exact issue with the same person.Its very sad that these people are on this jobs.I never had so much stress in my life.Very sad.

Vasiliki · 14 October 2022

★★★★★ 5/5

Trustpilot

Excellent professionalism

Natasha was very pleasant and quick to arrange viewings for me. Whilst dealing with her she was a pleasure to deal with and always responded immediately and with great flexibility around my schedule making her a delight to deal with!

PGrif · 1 July 2023

★★★★★ 5/5

Google

We were pleased with their staff named George Munn as he accommodated special requests I made during the viewing. He is easy to talk to approachable and also gave all our questions re the houses good concern and ensured all our queries answered properly .

M · 28 April 2026

★★★★★ 5/5

Google

Katie from Prospect Reading has been really helpful in showing us various properties over the last while. She has always gone the extra mile providing the relevant information about the properties and follow up. A big thanks, Katie

Francois · 18 March 2025

★★★★★ 5/5

Google

Prospect took over from a previous estate agent who failed to sell my property. Very quickly they had a succession of viewers and it wasn't long before I had an acceptable offer. Bernadette Martin acted as the transaction coordinator and kept me abreast of events as they happened - leading to a successful completion

Matthew · 18 March 2025

★★★★★ 5/5

Google

Unbelievable service i received from Prospect Lettings, Jordan and the team let my property very quick and kept me up to date. Jordan helped me find a investment to buy which in fact was through another agent but with the service i got from him and his team. It was a easy choice to use them to let it out. I would recommend to everyone.

Ben · 6 April 2018

★★★★★ 5/5

Trustpilot

Sasha and Stefano are simply stars!!!

Sasha and Stefano deserve nothing less than 5 stars.I have never had a good experience with estate agents until I was managed by these two.Sasha is exceptionally professional and has continued to go above and beyond to attend to our queries and issues. Stefano has been just as professional and showed us so much kindness and resilience in helping us secure a new property (that we love!).If the rest of the Propects team are anything like these two individuals, then I would highly recommend their services!

Holly · 21 September 2022

★★★★★ 5/5

Trustpilot

Outstanding Service

When I moved into my new flat, I had a lot of fears. I didn’t know the area, I felt a bit unsure about some of the neighbours, and living alone after years in a shared house made everything feel like a big responsibility, especially managing all the expenses by myself.

Customer · 17 March 2026

★★★★★ 5/5

Trustpilot

Excellent service from Bernadette once…

Excellent service from Bernadette once again! Very informative, proactive, and supportive throughout the completion process. This is my second time using her services, and the experience was just as awesome as before.

Rajneesh · 12 November 2025