Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotVery responsive and cooperative agent.
Thank you, Ivana F, for your wonderful feedback! We're thrilled to hear that you found our agent very responsive and cooperative. Your experience reflects our commitment to customer-centric service, and we look forward to supporting you again in the future!
5/5
GoogleProspect have been excellent in managing all of our properties, always proactive, responsive, and reliable throughout. Nicola Dixon in particular has given us real peace of mind and confidence that any issues will be handled competently and promptly.
5/5
TrustpilotWe are with prospect with more than 2…
We are with prospect with more than 2 years and agency is super agile and always responsive. I would like to highlight the amazing experience which we had specially with Ashleigh Ackermann, she is just super. Always understanding, caring and with right attitude. She is a great asset to the company.
5/5
TrustpilotCouldn’t be happier with Prospect…
Couldn’t be happier with Prospect Reading estate agents.From the day of my viewing till my moving in date, everything went so smoothly! I was kept informed throughout, which is really important aspect for me since moving is quite stressful as it is. I would like to extend my thanks to Kurt Owen as he was the agent I had the viewing with and he really took the time to show me everything in detail but answer all my questions as well! I’m all settled in and very happy now! If there were more stars I would have definitely given them!
5/5
TrustpilotChloe Reilly is the manager for my…
Chloe Reilly is the manager for my rental property at Prospect (Reading office) and she has always been extremely proffessional in her dealing with both myself and the tennant. She has arranged for all necessary repairs at the property to be undertaken promptly and at reasonable cost, and all rental negotions have always been concluded quickly and amicably between the parties involved thanks to Chloe's input and advice. Thank you Chloe for all your help!
5/5
TrustpilotCharlotte Morgan
Charlotte Morgan. We’ve viewed several properties on our search with different estate agents but to be honest, Charlotte is the most professional and renting through Charlotte has been a breeze.
5/5
TrustpilotWe have a property that is managed by Prospect…
We have a property that is managed by Prospect. Like most companies I look for the 80/20 rule whereby we all strive for 100% which unfortunately is not achievable due to many variables. What is important is how and when the 20% that does not meet expectations is rectified. Prospect for us overall have done an amazing job over years with many teams; they have the 20% philosophy to rectify the challenges that have not been met. Hazel Sims is one of their stars.
5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Lynne, from Prospect. She has been very helpful throughout the entire process, always easy to contact and quick to respond whenever needed. Her understanding approach really stands out. I would definitely recommend her services to anyone looking for a reliable and dedicated estate agent.
5/5
TrustpilotBeth was a delight to deal with
Beth was a delight to deal with. She went above and beyond to close the sale. She constantly followed up with the lawyers of both parties to meet the deadlines. Kept everyone updated. The effort she put in, felt like she is selling her own house and not just doing a job
5/5
GoogleI am very much satisfied with the service . I was able to get a very good flat for rent in the required location through this Agency. They were very through out the process and they were transparent. I would like to thank Mr ‘Anish Shukla’ for getting me right Flat and also helping me through out the process . I would definitely recommend them to my friends 😊
5/5
TrustpilotNatasha was great!
We viewed a property in Tongham with Natasha from Prospect and we’re happy with the service provided. Natasha was well informed and answered all our questions concisely. She then followed up to ask our thoughts next day.Positive experience.
Thank you for your 5* review, Marcus.
5/5
TrustpilotReading Branch - Hazel Sims
I've returned back to Prospect as a overseas Landlord, after leaving and using an alternative agent for 2 years. I have been very pleased with the service, Hazel Sims has been my dedicated property manager, and has kept service simple, efficient and effective. Everything taken care of, and a pleasure to work with on the few occasions we have needed to.
5/5
TrustpilotI recently purchased a property through…
I recently purchased a property through Prospects and was helped by Beth Murphy. From the introductory call she was so helpful and really took the time to understand what I was looking for. I felt like I struck gold when Beth found a really lovely house and helped me on my journey to get it. Throughout she was understanding and helped me manage all the pressures that come with buying a new home. I still pinch myself that I am now here and will always be grateful to Beth for introducing me to my new home. Thank you Beth and the team at Prospects.
5/5
TrustpilotSonam Gurung is a one of the best and en excelent communicator / customer services. He is reliable, versatime dynamick and professional person. I can sense that he has a lots of potential and bright f
Sonam Gurung is a one of the best nd en exccelent communicator/ customer services. He is a reliable, versatile dynamic and profession person.
5/5
TrustpilotRented Property
Been dealing with Nikki Gardner at Prospects for a number of years now with regards to our rented property in Berkshire. She is extremely professional and we are very happy with the service we have received over the years.
4/5
TrustpilotThank you to Prospects Estate agents…
Thank you to Prospects Estate agents for helping with a long sale process, especially Bernadette, a very special lady, an absolute credit to the company, giving the best, professional customers service with common sense and so responsive!!Have a Wonderful Christmas All!
5/5
GoogleHad a fantastic experience buying my first home with Prospect. Aidan was incredibly helpful, guiding me through the whole process with great communication and professionalism. He made everything feel smooth and stress-free. Highly recommend!
5/5
GoogleGreat experience with Bernadette Martin - she was amazing! Very quick responses to emails, very organised and made this stressful procedure a lot less stressful ☺️ Thanks so much!!
Hello Lucy, Thank you for the review of our amazing Bernadette! We're glad she could make the process less stressful for you. Many thanks
5/5
TrustpilotGreat experience!
For many years, my experience with Prospect has been really great and smooth. I particularly appreciate the professionalism of Nikki Gardner, who has been managing my tenancy in a very efficient and friendly way. This is really appreciated!
5/5
TrustpilotI am very happy with Prospect Agency
I am very happy with Prospect Agency. They deal with everything promptly and always listen to you. Mateo helped me at the beginning and was very supportive, and now my contact is Nikki, who has been absolutely brilliant. She’s professional, responsive, and always goes the extra mile to help.
1/5
GoogleRoss, rude arrogant piece of work! Have some manners
Hello Rudi, We’re sorry to read this and would like the opportunity to look into your experience further. Unfortunately, we’re unable to identify you from your review, so please could you contact us directly at rcontreras@prospect.co.uk so we can assist and address your concerns. Many thanks
5/5
GoogleStefano was an absolute pleasure helping me find somewhere to rent. Responsive, friendly and very helpful! My place is amazing and I’m so happy!
Thank you for the 5* review, Toby. Wishing you every happiness in your new home.
5/5
TrustpilotPositive, efficient service from Beth
Beth has helped to push things along throughout the process of my flat sale, and I believe that we wouldn't be where we are now, i.e. very close to completion, without her efforts. She has given me regular updates via phone and email throughout, and has generally been a very pleasant and positive person to deal with. Thank you Beth!
5/5
TrustpilotSuperb Professional Service!
I first came across Prospect Estate Agents when deciding to sell our property in Reading. They seemed knowledgeable and professional, and had a good presence in the local area.Marketing was quick and efficient with superb communications. I was always notified when viewings were arranged. The property was tenanted, and Prospect co-ordinated viewings directly with them, and kept me in the loop.Once we accepted an offer, Aimee (Transaction Support Co-ordinator) got involved. She took a very pro-active role in overseeing the whole process - from liaising with the buyer, chasing up queries and nudging the solicitors to keep things moving.Having Amiee as the Transaction Support Co-ordinator was a massive help! She was always chasing someone (in an efficient and helpful way!). Without her persistence, items get overlooked, forgotten, or just left on the pile of "things-to-do". Ultimately, thanks to Aimee, everything went smoothly and the sale is now complete.Overall, I would highly recommend Prospect Estate Agents for both buyers and sellers. Having used many estate agents before, nothing comes close to Prospect. It's a huge benefit to deal with such an efficient and professional company.
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