Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotDemi is a great support in my house sale
Demi is a great support in the sale of my property. She has taken the lead in communication, ensuring I have up to date information and feedback as well as working with me to keep logistics easy and the property safe when not occupied.
5/5
TrustpilotHaving just sold a property I can recommend selling with Prospect
We completed the sale on our house on Friday 24th September. I can certainly recommend Prospect if you are selling a property. They delivered everything they promised in terms of price and speed of sale, and were professional and contactable throughout.We used the solicitor they recommended, and we were very pleased with their efficiency and the reasonable price charged, which was a fixed fee.All in all, a very positive experience, so many thanks to Ross and Michael and their team.Lesley Ward
5/5
GoogleBeth helped us quickly and cleanly navigate the sales process to secure and select an offer, whilst Bernadette helped get us over the line through exchange and completion and into our new home - excellent work done!
Hi Chris So glad we could help you through the process, thank you for the review.
5/5
TrustpilotCharlotte is very professional
Charlotte is very professional. And prospect estate agency is very smooth and professional agency i am really happy from them.
5/5
TrustpilotI have been so impressed by Prospect’s…
I have been so impressed by Prospect’s quick responses and helping us out promptly. Thank you Vickie Cripps for always being friendly, we appreciate you and your team.
1/5
TrustpilotDisappointed
Very disappointed with the Sandhurst office. We were missold a property. On accepting our offer, we were assured there would be a chain of 3 , including us, as the seller would be moving in with family. Wrong !After a call from my solicitor confirming there was a chain of 5, I was again reassured that the seller would move out and live with family, rather than hold up the process. Wrong again!The seller was not willing to break the chain, which we understand, and was unaware of what we were being told. After the chain broke at the top, we sadly pulled out, disappointed that we were losing our ideal property. Please, tell the truth! If circumstances change, then communicate!
Thank you for your review, Carol. We pride ourselves on honest and transparent communication, so apologise this didn't seem to be the case in your purchase. If you'd be willing to provide additional information, including the property your were hoping to purchase, I will look into this further for you. Please email customerservice@prospect.co.uk FAO Hanna. Many thanks
5/5
TrustpilotSOLD!
The whole experience from start to finish has been painless. Paul Wickens from the initial valuation all the way through to exchange has been impeccable. His knowledge of the market and recommended price was spot on!The team then worked with my instructions to the letter, asking price, no offers, ideally first time buyers to avoid any chain etcFollowing a couple of days of site visits, the team had a number of offers at asking price, working through each buyers situation with me and agreeing on which was best to meet my requirements for exchange ASAP.Paul's tenacity after I accepted the offer to get exchange in place was nothing short of perfect, chasing buyer, their solicitors, updates all along the way.Would I recommend Paul and his team, yes, no question.
5/5
GoogleI recently sold my flat through Prospect. The process was seamless and the communication from Bernadette on closing the sale was responsive and very supportive. thanks
Hello Julie, Great to hear of your experience with us and especially Bernadette. We hope we can be of service to you in the future and thank you for the 5 stars :) Kind regards
5/5
TrustpilotSamantha and her letting team provide…
Samantha and her letting team provide an excellent service looking after my tenants and property. They always keep me informed of my legal requirements as a Landlord and all communication is clear, concise and prompt. I highly recommend if you are considering letting out your property.
5/5
TrustpilotThank you so much Abi H
A big shout out to Abi H who made mine and my partners experience viewing a house amazing. As first time buyers we had a lot of questions and she gave us her full attention whilst we viewed the property. Great experience overall! Thank you Abi H!
5/5
GoogleMy experience with prospect was the best... it was so easy to secure the property. The documentation was so quick. The customer service I received was the best and stress free. I highly recommend prospects.
5/5
TrustpilotNikki Gardner at Prospect is very good…
Nikki Gardner at Prospect is very good in dealing with all aspects of the letting process from ageeing tenancy to dealing with questions and handling repairs. I am a long term client which speaks volumes.
5/5
TrustpilotCharlotte Morgan is very proactive and…
Charlotte Morgan is very proactive and has a sensible practical approach to dealing with my rental property and potential tenants-has kept me informed throughout-very happy with the service
5/5
TrustpilotHighly recommend as a landlord
I’m a landlord and have now used Prospect Reading on 3 occasions to rent out my property in Reading.Each time the team have been efficient (a special shout out to Stefano & Chira who I would highly recommend), they know the market well are efficient, communicative and have rented out my property quickly.Would recommend.
4/5
TrustpilotA review for Lily Sines (Property…
A review for Lily Sines (Property Manager) at ProspectLily has been managing my properties since December 2020 and I feel like I'm in good hands. She is both communicative and responsive, with issues handled pretty well and resolved within reasonable timescales. I feel that her relationship with the tenants is very good and I believe this is always key to getting issues resolved amicably. She navigates problems very well with all parties. Lily is a very pleasant person to deal with and I would recommend her services to other landlords.
5/5
TrustpilotA short review on Saffron
Saffron has been my rental manager for a while now, We have been though a few ups and downs with the apartment, eg floods in the apartment bathroom getting new tenants Maintainance and last week she orchestrated the renewal on the apartment for a further 12 months.In all this time Saffron has made things happen, and got the problems sorted ASAP, in a very upbeat and professional manor.I’m very pleased to have her as my property manager and you should be very proud to have her representing your company. I do find your charges per month high and not very happy about the maintenance deposit of my money you keep….BUT The main reason I stay with your company is Saffron. she’s a star.
4/5
TrustpilotProperty purchase
We purchased a property through Prospects at the end of April. We were shown around the property by Adam who was excellent, very friendly and really earnt his commission. He was able to show us the potential in the property and we are very happy here. We then dealt with Paul, who was very helpful and friendly. We were introduced to Aimee who would oversee the sale. Aimee was excellent throughout, quick to respond and to pass messages between us and the sellers. She was always friendly and understanding.The only downside of using Prospects was the sales pitch of the conveyancing team to use their recommended solicitor. We were misled by the information given, and were told that our solicitor would be working for both the buyer and the seller which would speed the process up. We learnt that this was not the case. The solicitor that we used (Melia Mumford) needed a huge amount of chasing and created some stressful scenarios during the purchase which needed to be chased up by myself and Aimee. Overall, we had a positive experience with Prospects, but I would avoid being sucked into using their recommended solicitors and go off your own recommendations. We were first time buyers so learnt a valuable lesson! Thanks again to Aimee and the rest of the team.
5/5
TrustpilotCommunication with Nancy Suri Marla…
Communication with Nancy Suri Marla about our rental property is always prompt and gets the queries resolved quickly and with a handy man to do what every is required, or the appropriate qualified plumber or electrician to do the certification required.
5/5
TrustpilotMiss Akansha Misra
Miss Akansha Misra helped me and my family with our purchase in Reading and provided with timely updates, kept me informed and we appreciate her efforts and dedication.
5/5
GoogleGreat service by the team at Prospect! Liam was always available to answer questions and made sure we were kept up to date from start to finish. Highly recommend :)
5/5
TrustpilotRoss Hobbs - Our wingman for the sale of our house
My husband and i have used Prospect (Reading) for a good 8 years now whilst renting out our property and when the time came to sell it, we decided to stay with Prospect to ensure we had consistency and i cannot fault the team.During a worldwide pandemic and uncertain times, the whole sales team have been nothing short of excellent under covid restrictions. My heart goes out to Ross Hobbs though, my wingman. After Prospect found us a buyer, i was handed over to Ross for the overall sale of the property. Ross has been by my side every step of the way, guiding, supporting and putting us at ease during our transaction. There on the end of the phone no matter how many times i bugged him, always professional but always reassuring too. In what was a complex sale, we could not have done this without him. Ross, we can't thank you enough for your dedicated support and for helping us close one chapter and start another 👌
5/5
TrustpilotGreat service
We chose Prospect to sell our house and didn't regret it. They were neither the cheapest, nor the most expensive, but we felt they offered the best service when choosing an estate agent. The team in the office worked hard to find us buyers and our eventual buyers and we were sold quite quickly considering the Covid restrictions as well. Once we were sold, we were passed onto Aimee Smith as our transaction co-ordinator. Aimee was fantastic, even helping our sellers estate agent out to help all the paperwork get done. Whenever we needed help, or had a question, Aimee was right there for us. We cannot thank her enough. If and when we move again, other agencies would have to work hard to convince us not to use Prospect.
5/5
TrustpilotBest agents ever
I had the pleasure to purchase a house advertised by Prospects and the whole team went above and beyond to help from viewing to completion. Aimee was absolutely vital to the process and she helped communication across all parties and chased daily for updates. She has been a godsend. I was also incredibly moved by the little "move in package" they prepared for us when we went to pick up the keys, which was such a lovely gesture. Nitherless to say we will definitely use them in future if we ever want to sell our property. 100% recommend them.
4/5
TrustpilotOverall a good experience
The initial property valuation was over priced, and there was very little interest within the first week. Following a conversation with the agent, it was agreed to reduce the price and viewings started to follow. Cameron was fantastic as the sales manager for the transaction, and Aimee really smoothed the process and ensured the transaction progressed once a sale was agreed. Both were the real stars for us, and the reason I’d use prospect again, however we advise you get multiple valuations for the property and take time to evaluate before listing. Communication from prospect was very good, regular updates on viewings with detailed feedback, and the chain was regularly updated on the progress, next steps and blockers.
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