Trusted Agent profile · Reading
Verified
★★★★★
2,838 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,838 reviews on two platforms, including 934 Google reviews rated 4.2.
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Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Davina and Team.
Davina was a joy to work with throughout our sale. We did not expect much activity in such a depressed market however Davina and the team managed a constant stream of interested buyers, and secured our sale within 6 weeks. Outstanding.Communication was proactive and immediate. The mechanics of progressing the sale through to a successful conclusion were all handled smoothly and with enthusiasm. A positive experience from start to finish.
5/5
TrustpilotPrompt timing for the viewing
Prompt timing for the viewing, good knowledge of property, premises tour at right pace. Further discussions clear and informative, although quick actions required it was clearly explained to me. I’m very grateful to Prospect and in particular Charlotte Morgan from the Branch
1/5
GoogleVery disappointing experience. Communication was slow and required constant follow-up. The property was advertised as pet-friendly and this was even included in draft of the contract, but after nearly a month of referencing, they suddenly changed their decision and declined due to a pet. This caused unnecessary stress and disruption. Not recommended at all.
5/5
GooglePleased with the process to date from an attentive team in Reading. Ross and Charlotte have supported me throughout the process, ensuring I have been kept up to date at all times. Constructive feedback was given following viewings, which has resulted in a purchaser being swiftly found. Thank you! MH
5/5
GoogleWe just rented a property via Prospect. Normally, we get led around in a rush when viewing rental properties, but the agent in this case was really good and took the time to show me around properly. Once we decided to move forward, Stefano was great in the office, helping to get everything signed off quickly as well as answering questions in a very friendly manner!
5/5
GoogleI have recently made the decision to switch my HMO to a single let and approached Prospect to market it. Kurt has been great through the whole process. Not only did he provide expert knowledge on rental expectations, marketing and finding …
Thank you for your 5* review, Louise. We love helping landlords with all their property needs and are delighted to hear Kurt has been especially helpful and knowledgeable when transferring your HMO to a single let.
5/5
TrustpilotLynne Jones
Lynne Jones at Prospect has been absolutely wonderful to deal with. She’s always incredibly helpful and responds very quickly to any questions or concerns. Whenever I’ve had an issue, she’s been kind, understanding, and efficient in getting it sorted. She’s also genuinely lovely to speak to, which makes everything so much easier. I really appreciate her professionalism and support.
5/5
TrustpilotRenting
Charlotte has been really helpful with guiding us through the renting process, answering all our questions and taking us through all the steps. I am looking forward to starting our tenancy with prospects.
5/5
TrustpilotGood experience
We have finished renting our flat for 1 year with Nikki Gardner as property manager. She was very attentive and let us know of any issues in a timely manner. Specifically, when given our 4 months notice to vacate she was a great help in sorting our affairs.
5/5
TrustpilotExceptionally professional from start…
Exceptionally professional from start to finish. Ellie and Charlotte worked hard to get our house sold and when our solicitor was holding things up Daniel, the manager, relentlessly drove everything forward. Excellent service all round.
Hello Peter, Thank you for the great 5 star review for Ellie, Charlotte and Daniel in our Winnersh team. We hope you enjoy your new home! Kind regards
1/5
GoogleThis is by far the worst customer service I've experienced in my life. Even though they mentioned in our contract that our flat gets professionally cleaned, we were greeted by mold, maggoty couch and dump everywhere. Half of the stuff weren't working properly or broken, and they never did anything to fix them. They never reply to calls, emails and any other messages, and never really tried to do anything. AVOID AT ALL COSTS.
5/5
GoogleGood company, Beth was friendly, helpful and knowledgeable, would recommend.
Hi Helen Great to hear your feedback. It was a pleasure to work with you.
5/5
TrustpilotBeth and Michael were very supportive…
Beth and Michael were very supportive during the purchase of our new property. They kept us well informed of progress and were very supportive on the day of the move too. Thank you both!
5/5
TrustpilotMichael and Beth were great when we…
Michael and Beth were great when we bought our flat through them. The seller’s Solicitors were dreadful to say the least. We are grateful to Michael for steering us through this and recommending tradespeople.
5/5
TrustpilotSamantha takes all the stress away from…
Samantha takes all the stress away from managing my property. I know it's in safe hands and I can get advice whenever I need it.
Good morning, Thank you for the lovely review for Samantha. We really appreciate the 5 stars and look forward to working more with you. Kind regards
5/5
TrustpilotReally good letting experience all round
We just rented a property via Prospect. Normally, we get led around in a rush when viewing rental properties, but the agent in this case was really good and took the time to show me around properly. Once we decided to move forward, Stefano was great in the office, helping to get everything signed off quickly as well as answering questions in a very friendly manner!
5/5
TrustpilotThank you Prospect
Many thanks to Paul, Beth and all the team at Prospect. It took a long time to complete our journey in uncertain times but they have been with us every step of the way. Their help, communication and support has been excellent and unwavering.
Thank you for your 5* review, Fiona.
5/5
TrustpilotSonam was very helpful and efficient in…
Sonam was very helpful and efficient in answering all my queries.
5/5
GoogleGreat experience with this agency. Well handled from the start. Receptive to feedback and helped me all through my journey. Great people. Special thanks to Jay Lota & Bernadette Martin for all their help and professionalism in getting my house sold 👍🏻 …
1/5
TrustpilotPLEASE READ BEFORE USING PROSPECT ESTATE AGENTS.
We have used prospect to rent through for a couple of years now. They have been great.. until it comes to moving out. On 6th january 2023 our tenancy renewed. It also renewed with a rent increase. Just DAYS after the tenancy renewed we were informed the house was going on the market and another estate agent would be in touch to arrange viewings and take photos. Had we have known this, we absolutely wouldn't have agreed to renew the tenancy as we were basically trapped into paying rent until a buyer is found. The reasoning would be, we have no idea when the property would sell and as to when we'd have to move out. Secondly due to chemotherapy and recent surgeries I am extremely vulnerable to having people in and out of the house. We received an email from prospect saying quote 'the landlord is happy for you to stay in situ until a point of sale. If a point of sale isn't agreed by the end of tenancy your agreement will roll onto a monthly periodic' basically saying, the landlord can serve notice anytime before but you can't. We found somewhere else to live as I cannot afford to have strangers come into the home when I am in such a vulnerable position. This was denied and was stated we couldn't move out. We sought legal advise on the situation and it came to light that the agreement had actually been broken, as in the contract it clearly states there isn't allowed to be any for sale / advertisements until the last 2 months of the tenancy. I brought this up to prospect and got told they will 'speak to the landlord.' It's not good enough. Why is the landlord allowed to break the tenancy, but we aren't? We were falsely tricked into signing a tenancy agreement (WITH A RENTAL INCREASE) on the pretence the house was going on the market. We were totally mislead. When you sign a tenancy agreement, you sign it on the hopes of a stable, secure home which you rightly pay to legally occupy. In our case, we were signing the agreement to insure the landlord / prospect didn't have any missed gaps of non-payment until the house would've sold. I know there is always a risk of a house being sold. It's part and parcel of renting, but to be told this a handful of days after renewing the tenancy agreement is morally so wrong. Prospect were also aware of my current health conditions, as is the landlord, as we've had to turn away someone coming to do a gas inspection due to my ongoing treatment. I'm not asking anybody to put the sale on hold, but so the right thing and let us be released from the contract early. The email clearly states if a sale happens before the tenancy agreement is up, the landlord can serve notice. If that isn't the case, and the landlord will still have to wait for the tenancy agreement is over, then maybe raise this with the staff member who wrote the email. As we took this email for gospel and made arrangements to move. I have spent weeks chasing for replies, only to get a call back saying we cannot break the contract. We have now moved from the property due to the health risks this poses on me, and the sheer stress this has put on myself and my family, and the fact we don't want to live on tender-hooks not knowing when we would have to leave. It's an absolute shambles and to leave my family in this cost of living crisis liable to pay the rent up until a point of sale, when we have been tricked into this tenancy, and also when the contract has been clearly not stuck by, by erecting for sale signs, and not letting us enjoy the property on a quiet and peaceful basis, has left us no option to seek legal advise which we have now done. On one of the emails I received it also said 'we are acting on behalf as the landlord as they are our client.' Well we are also paying customers. Also your clients. There has been no thought or consideration for us at all, and due to this, we have had to pay hundreds of pounds to seek legal advise and we are willing and now WANTING this to go to court as we have a watertight defence on the pretence of being mislead, as well as the contract not being adhered to. I am also going to make this known with the redress schemes and the ombudsman. We will take this as far as we need to, to put this right.
4/5
TrustpilotExcellent service from Property Management service (Reading)
Vickie Cripps from the Property Management division of Prospect in Reading has given us great service and helped to sort out several issues with our rental property. Vickie is always friendly and professional - and we feel very much valued as tenants. She is an asset to the company for sure!
5/5
TrustpilotCharlotte was excellent from the start…
Charlotte was excellent from the start with helping us find a property and the whole process after that. Regular contact and keeping us in the loop was fantastic and she made the whole process of moving feel easy. Was happy to answer any questions if we had them and this helped with the overall process. Can’t thank Charlotte and the Prospect team enough for helping us!!
5/5
TrustpilotBoth Paul and Beth were brilliant…
Both Paul and Beth were brilliant throughout the process of us looking for homes and even though we haven’t actually bought a place with them, they were so helpful in the search and remained in touch and professional even up until now whilst we proceed with a property with a different estate agent. I can’t recommend them enough, lovely people and if god forbid our sale with this house falls through, I actually look forward to looking at more properties through prospect with Beth and Paul.Thank you for always keeping me updated and staying honest throughout.Nimrah
5/5
TrustpilotI’ve just brought a house with…
I’ve just brought a house with prospects and all I can say is Beth Murphy has been absolutely amazing! I would highly recommend her to anyone using prospect if you want your experience of buying a house to be pleasant please go with her. She went over and beyond for us that even after we didn’t get our first property we wanted to stay with prospects because of her outstanding customer service. She always replied back to me immediately and assured me. There was no game playing like other agents she was very honest. We just cannot thank Beth enough wish there was a 10 star for her.
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