Prospect Reading reviews

★★★★★ 5/5

Trustpilot

Tennant with prospect

I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch.

Dave · 10 June 2026

★★★★★ 5/5

Trustpilot

Prospect Property management

Prospect has looked after my property for the last five years, and the team has been fantastic, especially Claudia, who is always responsive and proactive. If you're looking for an agency that takes all the stress out of being a landlord, get in touch with them. You won't regret it.

Monica · 27 April 2025

★★★★★ 5/5

Trustpilot

I currently rent a property with…

I currently rent a property with Prospects and also am a landlord with my partner of two that they let for us. The service has always been excellent with decent tenants and if there has been any issues with our properties then I have to praise Emily Homer-Moore our property manager who just efficiently deals with the issues in a positive and friendly manner.Thanks Emily your manner is first rate.Graham & Celia

Graham · 3 April 2021

★★★★★ 4/5

Google

We really appreciate the support and professionalism Nicola showed throughout our move. She was always proactive, responsive, and quick to address any issues that came up, which made settling into our new apartment much smoother and less stressful. Her communication and willingness to help were genuinely appreciated. Thank you again for all your support.

Odimgbe · 2 June 2026

★★★★★ 1/5

Trustpilot

Probably one of the most frustrating…

Probably one of the most frustrating estate agencies i had to deal with ,we had a terrible experience with prospect. I had been dealing with Kenny Wackrill purely focused on commission rather than a value adding service. Communication was very poor whilst waiting on an update on an offer placed on a property had to keep chasing him whilst he was booking further viewings, did not feel like valued prospective buyers at all. Very unprofessional and Poor service Completely wasted my time and put me off speaking to any agencies.

Amie · 30 September 2024

★★★★★ 5/5

Google

Solid support during sale and through exchange and completion, good communication and generally painless process. Thanks to James and Bernadette!

Julia · 18 March 2025

★★★★★ 5/5

Trustpilot

Thank You!

Just wanted to say a massive Thank You to Beth Murphy who helped me sell my property within a week! She was always at the end of the phone and nothing was ever too much trouble! An asset to Prospect! Thank You for making the ‘selling of my house’ journey so much easier!

Helen · 22 July 2023

★★★★★ 5/5

Trustpilot

responsive, friendly and professional

Ashleigh Ackermann was our agent. She was responsive, friendly and professional.

Alberto · 24 April 2026

★★★★★ 5/5

Google

Review for Kate Smith, my Property Manager at Prospect: I have had the pleasure of working with Kate Smith as my Estate Agent since August of this year, and I must say that my experience has been nothing short of excellent. Kate's knowledge and expertise in the real estate industry are truly commendable. She demonstrated an in-depth understanding of the market, which was invaluable in helping me navigate my property search. Kate's assistance throughout the process has been exceptional. She not only provided me with a variety of options that aligned with my preferences and budget but also took the time to explain the intricacies of each property. Her patience and willingness to address all my questions and concerns made me feel confident in my decision-making. Communication is often key in such transactions, and Kate excels in this regard. She was consistently prompt in responding to my inquiries, and her clear and concise explanations ensured that I was always well-informed about the progress of my property search. This level of communication is something I truly appreciate as it eliminated any unnecessary stress from the process. In addition to her professional competence, Kate also possesses a friendly and approachable demeanour. She made me feel comfortable from the moment we started working together, and it's evident that she genuinely cares about her clients' satisfaction. I can confidently say that Kate Smith has made my property search a smooth and enjoyable experience. Her dedication to her clients' needs and her extensive knowledge of the real estate market set her apart as an outstanding Estate Agent. I wholeheartedly recommend Kate to anyone in search of a dedicated and knowledgeable professional in the real estate industry. Thank you, Kate, for your exceptional service!

Daniel · 24 November 2023

★★★★★ 5/5

Trustpilot

Charlotte, best agent by far.

Charlotte was a great agent, kept in contact continually and made the process of finding a rental property easier than any experienced in the past, highly recommend asking for her by name to have the best experience possible. Thank you Charlotte.

Sherry · 24 July 2025

★★★★★ 5/5

Google

Our estate agent was Luke Rolph from Prospects Reading. He did an excellent work throughout our purchase. He had really helped us in completing our purchase within the deadline. We are really happy with his service and the overall service provided by Prospects. We would surely recommend Prospects.

Sujith · 1 May 2025

★★★★★ 5/5

Trustpilot

We met Charlotte at the house we were…

We met Charlotte at the house we were looking to rent. She was very knowledgeable about the property and the questions we asked that she was unsure about the answers she found out and let us know. All this led to a good conclusion as we are now in our home. Excellent service from Prospect!

Chris · 21 May 2026

★★★★★ 5/5

Trustpilot

Very pleased with the service.

Nikki Gardner had her usual check up on our rental. We were very pleased of the communication, she gave us a clear window of her visit. She was respectful of the property and our work life balance (night shift workers), didn't stay longer as needed. She's always kind and helpful. Very pleased with the overall service.

Marta · 12 May 2026

★★★★★ 5/5

Trustpilot

Charlotte Morgan

The ease, care and friendliness Charlotte Morgan creates from start to finish from viewing to completing on the rental I am moving into is outstanding. Such a pleasure to work with. Very quick response, great communication all round. Such a lovely experience. Thank you Charlotte :)

Raisie · 22 May 2025

★★★★★ 5/5

Trustpilot

We've had a really positive experience…

We've had a really positive experience with Prospect Agency. Ashleigh is always helpful, professional, and addresses matters promptly.

Monika · 20 February 2026

★★★★★ 5/5

Trustpilot

Superb service!

Demi has been amazing in the transaction of my home, I could not have been better supported by her!

Em-J · 11 February 2026

★★★★★ 5/5

Trustpilot

I have had the pleasure of working with Angela

I have had the pleasure of working with Angela for the past three years, and she has been an invaluable asset in managing backend administration and tenancy agreements. Her proactive attitude and efficiency make navigating compliance documents and legal issues a breeze. Angela consistently delivers exceptional service and ensures all renewals and notices are handled promptly. I highly recommend her for her dedication and outstanding support!

Sechi · 18 February 2026

★★★★★ 1/5

Trustpilot

They are creating fake appointments

They are creating fake appointments by using customers mortgage in principals and changing them. My details were used to view a property which I was not aware and I am not looking for a house.

Alli · 9 February 2026

★★★★★ 5/5

Google

Review for Kate Smith, my Property Manager at Prospect: I have had the pleasure of working with Kate Smith as my Estate Agent since August of this year, and I must say that my experience has been nothing short of excellent. Kate's knowledge and expertise in the real estate industry are truly commendable. She demonstrated an in-depth understanding of the market, which was invaluable in helping me navigate my property search. Kate's assistance throughout the process has been exceptional. She not only provided me with a variety of options that aligned with my preferences and budget but also took the time to explain the intricacies of each property. Her patience and willingness to address all my questions and concerns made me feel confident in my decision-making. Communication is often key in such transactions, and Kate excels in this regard. She was consistently prompt in responding to my inquiries, and her clear and concise explanations ensured that I was always well-informed about the progress of my property search. This level of communication is something I truly appreciate as it eliminated any unnecessary stress from the process. In addition to her professional competence, Kate also possesses a friendly and approachable demeanour. She made me feel comfortable from the moment we started working together, and it's evident that she genuinely cares about her clients' satisfaction. I can confidently say that Kate Smith has made my property search a smooth and enjoyable experience. Her dedication to her clients' needs and her extensive knowledge of the real estate market set her apart as an outstanding Estate Agent. I wholeheartedly recommend Kate to anyone in search of a dedicated and knowledgeable professional in the real estate industry. Thank you, Kate, for your exceptional service!

Daniel · 25 October 2023

★★★★★ 5/5

Trustpilot

Nikki Gardner is always available and…

Nikki Gardner is always available and helpful!

Ms · 12 May 2026

★★★★★ 1/5

Google

First experience, went to property and agent could not get into house. Superb. Second experience, after calling twice requesting viewing at 11 - 11:30, sent confirmation for 12pm. Without discussing with me. Then when I called offered viewing at 10:45. What is going on? For such an important purchase please have some professionalism. Amateur outfit, do you really want them to handle something as important as a house purchase. For me NO! I will not buy from Prospect no matter what.

Dalvir · 2 October 2025

★★★★★ 1/5

Google

There are 2 things that let them down. 1) They have extremely uncompetitive sole selling rights. A lot of other estate agents have 3 months, Prospect have 6 months. I only realised just how uncompetitive they were after I signed and ended up deeply regretting it. 2) Ross Hobbs. I had a couple of telephone conversations with him where is was rude and unhelpful. In the end I would only communicate with him via email. My situation ended up being quite complex and I didn't find him to be supportive. In the end I left Prospect and I emailed him twice to take down the post from Rightmove but it was still there days later. In the end I had to contact Rightmove directly to take the advert down. It was a stressful time because I was worried I would loose the onward property that I had an offer accepted on. In the end I took the situation into my own hands and ended up completing on the onward property.

Philip · 2 October 2025

★★★★★ 5/5

Google

While the sale of my house in Reading and purchase of new property has been a journey that I would not like to experience again, I can say that not one of the many issues I experienced at a result of my decision to use Prospect. Advertising of the property went very well and finding of a buyer was painless in large part due to the choice of Prospect. A special thanks go to fellow cat lady Bernadette Martin who has been fantastic through the trial of getting the deal completed!

Marissa · 2 October 2025

★★★★★ 1/5

Google

I’m writing to express our dissatisfaction with the experience we had renting a property through this agency. We had high expectations based on the listing of a fully furnished apartment, but upon moving in, we were met with several issues that were frustrating and disappointing. Firstly, during the signing of the rent agreement, we noticed that the contract clearly stated the rent was to be paid on the 24th of every month. However, when it came time for the rent payment, the agency insisted that the rent was due on the 1st of each month instead, which they sent emails to us accusing us that our rent was overdue. We immediately pointed out the discrepancy, showing them the signed contract, but instead of apologizing or offering a solution, they became evasive and started pushing back aggressively. Their attempt to alter the payment date was not only unprofessional but felt like an attempt to scam me into agreeing to unfavourable terms after the fact. They even tried to make me feel like the error was on my part for not noticing this change earlier. Despite the contract explicitly stating the 24th. Also, we nearly got scammed by this agency when they tried to overcharge us while making our initial payment, and at the end of our tenancy. In addition to this, the move in date was delayed due to some issues with the landlord and the agent, however, the house was advertised as “available now”. Our move in date was changed from the 09th, 11th to the 13th and finally to the 24th of October 2023. This resulted in cancelling our jobs to fit into the actual move in date. When we finally moved in, we found that the sofa provided on the day we moved in was bug-infested, there were no beds in the two rooms, just a dirty mattress. It was clearly not in a habitable condition. Additionally, the apartment was only equipped with a mattress, and not the full set of furniture that was promised in the listing. This was a major inconvenience and certainly not what was advertised. It took two weeks for your team to deliver the furniture, after going back and forth with Nancy Suri. This caused further disruption and discomfort during the initial period of my tenancy. We had to make last-minute adjustments to our plans, which added to our frustration. The thing which was brought to us as a sofa is one that can be turned into a bed. We made complaints several times regarding the type of furniture provided. We were advised to make a complaint to Jake Harley and which we did but received nothing tangible. “Unfortunately, the landlord is only responsible to supply the furniture you've requested - the condition/quality of the furniture is obviously something he has chosen to supply”, this was his response from the email he sent. If we were aware that was the kind of furniture in the property, we would not be renting. Despite our complaints about the issue and awaiting your response, the problem was not resolved. As a result, we experienced undue stress and discomfort, which severely affected our overall experience in the property. Given the circumstances, we believe it is only fair to request compensation for the inconvenience caused. We trust that you will recognize the validity of this request and provide an appropriate solution. At the end of our tenancy, the agency refused to refund our holding deposit, despite providing them with a receipt of a professional cleaning carried out before we left. Hazel Sims (Senior Property Manager) is the one insisting some deductions be made on our holding deposit. What a shame. We raised these issues with the agency at the end of our contract, though we got a response from Chloe Hoptroff who promised to investigate our complaints and gave us a feedback duration of 14 working days. Unfortunately, we have not received any feedback till today and that was on 13th Decmber 2024. I sent an email for a follow up but no repsonse was received. Please note that every statement made here is backed up with emails, text messages, and photo evidence.

Kelechi · 2 October 2025