Trusted Agent profile · Reading
Verified
★★★★★
2,838 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,838 reviews on two platforms, including 934 Google reviews rated 4.2.
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Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had a wonderful experience with Beth…
We had a wonderful experience with Beth during the purchase of our first home. She was on top of everything and made sure we completed by our expected date. Beth was a pleasure to work with and would recommend her to anyone looking to purchase a home
5/5
TrustpilotBeth Murphy went above and beyond to get us to exchange
I've used Prospect twice now to sell my property and would 100% recommend them. Beth Murphy did the initial valuation and was my contact throughout. Michael worked out of hours to put forward and negotiate offers. Beth went above and beyond to help get our chain to exchange and I honestly don't think we would have got over the line without her help. She dealt with a particularly tricky solicitor and kept me informed on developments in the chain throughout the process - constantly chasing all parties. She was fantastic! I can't rate her highly enough and by extension Prospect.
4/5
TrustpilotEver helpful property mgt. team: Emma, Julie and Georgia
I've now been with Prospect for almost a year and have also switched tenants in between. Emma, my property manager has been fantastic. I've hardly had to worry about my property which is exactly what you want as a remote landlord. She also helped me with arranging contractors for the works carried out in between tenants. In her absence, Julie was also very kind to help me out. One area where I think prospect could improve is managing backups while the property manager is away. The landlord portal doesn't give a notification that property manager is away. I only found out after I'd sent email and received OOO reply. It wasn't also clear to me who to reach out to when Emma was away. So I had to make multiple phone calls to ensure everything was in place for tenant transition. There are numerous ways this could be solved and I hope prospect will take that on.
Thank you for taking the time to leave us a review, Ashik. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our property management team.We appreciate your feedback with regards to Property Managers being out of office - we will raise this with the relevant Director and take action to ensure our service is the level you would expect.Kind regards,The Prospect Team
1/5
GoogleMost unhelpful people out there. Couldn't move with them due to health issues so doctor said no but they didnt care kept the money even tho was less than 48 hours and no cooling off period left me in bad distress
5/5
TrustpilotI found Sonam is the best person for…
I found Sonam is the best person for explaining ,good communication with us like in our native language, it’s very ease to talk with him with him if we have any doubts .He is honest humble and polite as well .
5/5
TrustpilotCharlotte has been an amazing help she…
Charlotte has been an amazing help she has a lovely high energy attitude and has made a lot of this really easy understand as someone from a different country first time renting in the uk charlotte has made this a breeze and her efforts are greatly appreciated
5/5
GoogleThank you Vickie Cripps for all your support and help.
5/5
TrustpilotMany thanks Michael and Beth
Many thanks Michael and Beth, who are very professional, efficient, and have helped me sold the apartment on William Heels Way quickly than expected!
5/5
TrustpilotProspects professionalism
Prospect has been our trusted estate agent, helping us rent our apartment, for 10 years now. We really appreciate their professionalism and honesty. Nikki takes away all the worries, deals with any issues such as repairs or tenant queries, supporting us to be good and responsible landlords. We do not hesitate to recommend them for both landlords and tenants.
5/5
GoogleRoss from Prospect has been exceptionally helpful and instrumental throughout the process! I’m pleased to say that closing the transaction would not have been possible without their assistance. Thank you very much , Ross!
Hi Sharmistha, Thank you for taking the time to leave this review and for your kind words regarding Ross, we're very happy he was able to help to get your transaction over the line for you and we wish you all the best in your new home. Prospect Estate Agents in Reading.
1/5
TrustpilotI wish I could give 0 stars
I wish I could give 0 stars. For a house we rented in Reading during 2022-2023, I've never experienced such incompetence in all my time renting. Parking was written into the contract as being included in a private parking space, however despite our asking if we needed a permit, we were told to "park for a few days and send us the tickets if you get any, we'll sort it". Later, they not only denied having said that (despite my getting the agent who said this to acknowledge it in writing), they then turned incredibly petty and refused to do their job to maintain the property. The garden was an absolute dive, the whole inside of the house had mold (house was never cleaned before we moved in), the upstairs landing had a massive crater you could fall through to downstairs, and despite months of pleading with them to fix these issues they just kept making promises they never fulfilled. Absolute shambles of a company and terrible property managers (I'm looking at you Chloe Hoptroff)
5/5
GoogleThanks Nancy for all your help & support. Much appreciated. Nadia
5/5
GoogleNicola Dixon Marla is amazing responsive and Very clear and consistent.Excellent
5/5
TrustpilotEmily Cross is highly professional in…
Emily Cross is highly professional in managing my rental property and I am very grateful for her help
5/5
GoogleMy experience with Prospect Estate Agents has been lovely. Even though they were closed during the Christmas and new year period, once they opened, everything was finalised promptly. Elliott Garrington was excellent. This process being new to me, all the information was given to me in a timely manner, I didn’t even have to ask many questions, the correspondence was 5star. Service from Jon Spry was great too. I would recommend the service, Thank you Elliott.
Thank you for taking the time to leave us a review. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our team. Kind regards, The Prospect Team
4/5
TrustpilotGreat experience with Charlotte who has…
Great experience with Charlotte who has been very helpful through the rental process. Just marked it down as the online verification process was a bit painful. It’s a shame everything is done electronically these days. I got a million emails requesting info!
Hello Liz, Thank you for the 4 star review for Charlotte, we're please she was able to help you. Also thankyou for the feedback, we will pass this onto our referencing platform Goodlord. Kind regards
5/5
TrustpilotProspect are great
Prospect are great! They have been our agents for the last 8 years and throughout the years everyone was very supportive! I would like to especially say thank you to Vickie Cripps from the Reading office who is brilliant! She is always willing to help and is very quick in resolving any issue! She is one of the best agents we had. Thank you Prospect, it was a pleasure!
5/5
Trustpilotpositive lettings experience
I’ve had a very positive experience with Prospect, in particular, Lauren. She’s been proactive in keeping me updated on the new UK letting regulations and clearly explained how the changes affect me as a landlord.
Hello Thomas, Thank you for the lovely 5 star review for Lauren. We really appreciate the feedback on Lauren's hard work. Kind regards
5/5
TrustpilotHelpful agent
Nikki Gardner is a great agent. Easy to reach and always helpful throughout the years. Highly recommend her for rentals.
5/5
TrustpilotPersonal approach
We had an awful journey buying our home but from an unsuccessful viewing 12 mnths ago, Beth remembered our preferences and personally called us when the ideal home came onto her radar and she secured it for us. A turbulent sale process but Beth kept us up to date every step of the way, even in the evenings. Thank so much Beth for helping us find our new home. ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotGold star for Mike Sharp
Mike Sharp was great to work with. Thanks for helping make our 1st home a reality for us.
4/5
TrustpilotGood service
Ashleigh is very helpful - she's responsive and keeps on top of requests from us as landlords and the tenants.
5/5
GoogleI recently rented through Prospect and my experience was excellent. From the very beginning, their team was professional, responsive, and genuinely helpful. They took the time to understand my requirements. The process was smooth and efficient, with clear communication at every step. Chira and the lettings team were fantastic. Highly recommend!
Hi Katie We hope you enjoy your new home and make lots of memories. Thank you for such a great review.
5/5
TrustpilotTennant with prospect
I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch.
Thank you, Dave, for your wonderful review! We're thrilled to hear that Nicola and Nikki provided you with the support you needed during your recent move. Your trust in our customer-centric service over the past six years means a lot to us, and we look forward to continuing to provide you with reliable and quality assistance in the future.
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