Prospect Reading reviews

★★★★★ 1/5

Google

Rubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!

AK · 2 October 2025

★★★★★ 5/5

Trustpilot

Best Estate Agents!

A massive thank you to Michael, Matt and Beth. Excellent communication through the entire sales process - each one of them went above and beyond to help us through the journey; from viewings, to checking on how things were progressing and the great advice each step of the way. Truly felt you were all in our corner working to accomplish this. Customer service is excellent with Prospect and I would highly recommend this company when selling or buying. A massive thank you, Michael, Matt and Beth on all of your hard work to get us to this point. It wouldn't have happened if it weren't for your due diligence and caring about our relocation - so glad we chose you for our sale!

Rachel · 26 September 2023

★★★★★ 5/5

Trustpilot

Professionalism Thumbs up !!!!!!

Since I started interacting with Nicola Dixon on the property management team , emails and phone calls have been dealt with a quick swift response , before they were very late in dealing with issues whatever they came up. Things have now been better with letting my property since I’ve been dealing with Nicola.

MOHAMMED · 12 May 2026

★★★★★ 1/5

Google

I strongly recommend not to use hunter estate agent and especially agent Anish Skula. He betrayed me while trying to buy property as my first home. He vanished when I spent a lot money for the property buying process and at last he showed tenants issues where the tenants were already left. So never trust this estate again and Mr Anish everyone 🙏🙏

Som · 25 February 2026

★★★★★ 5/5

Google

Very friendly helpfull

Ugur · 15 September 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

The initial service was good. Decent pictures were taken of the house and it went on the market quickly. We were pressured into taking the first offer we had which was £50,000 less than asking price. The agents knew we wanted a quick divorce and fully took advantage of this fact. Once we (begrudgingly) accepted the offer we did not hear from the agents again. I left countless messages which went unanswered. They were slow in providing any response to the other solicitors in the change and I ended up managing the communications myself. Even on completion day, they were nowhere to be seen and I ended up handing the keys over myself to our buyer. Absolutely shocking service. Try Bridges instead.

Suzanne · 16 September 2025

★★★★★ 5/5

Trustpilot

Beth Murphy was the Estate Agent…

Beth Murphy was the Estate Agent representing the property that we were purchasing. I found Beth to be extremely professional... Beth was responsive every time we need to make contact and wqs dedicated to ensure that the process went smoothly... I would highly recommend Prospect if other Agents were as good as Beth.

Kevin · 21 March 2023

★★★★★ 5/5

Trustpilot

Gratitude and special mention to Lynne

I would like to express my gratitude to a special person named Lynne from Prospect who made the check in and after check in process smooth. Her after sales service is absolutely amazing as she has been efficiently and promptly responding to our queries and issues. Thank you Lynne! You are an asset to Prospect . I would highly recommend Prospect for lettings and sales!!

Tatty · 1 July 2024

★★★★★ 5/5

Trustpilot

Nikki helped us with the rental of our…

Jo Nikki helped us with the rental of our home and we are very grateful for the help with the tenant for move in and move out.

VS · 19 March 2026

★★★★★ 5/5

Google

Thank you to Prospect for helping me purchase my first home! A special thanks to Bernadette for taking care of the entire process and guiding me through every step.

Joey · 8 October 2025

★★★★★ 5/5

Trustpilot

Emily at Prospect

Emily C. at Prospect has been fantastic - right from initial contact with several no pressure viewings, always helpful with calm and clear communication, she has been extremely responsive and supportive with any issues from moving in to now living here happily for over a year, I would not hesitate to recommend her to support you with your tenancy.

H · 17 March 2026

★★★★★ 5/5

Trustpilot

Sonam

Sonam was a great help. He answered my questions clearly and provided the appropriate support.

Mr · 12 February 2026

★★★★★ 5/5

Trustpilot

The agency responded quickly to our…

The agency responded quickly to our message , we were looking for couplrs of months a new house to rent. Overall we are pleased with the quicly respond and we were able to keep in touch with the real estate agent and the landlord . Thank you for your help and support all through this process .

Margareta · 1 April 2026

★★★★★ 5/5

Google

Oliver and Stefano were amazing at helping me get my new home! Super happy :)

Aïs · 18 March 2025

★★★★★ 5/5

Trustpilot

Beth 10/10

Beth has been fantastic for us. She's recommended properties that we weren't even aware of that really fit what we are looking for. Beth has been very honest which is refreshing as a lot of other estate agents we have dealt with you couldn't say the same about!

Mike · 22 July 2023

★★★★★ 5/5

Google

Vickie Cripps managed my rental property for me over the last 2 and a half years. She always works hard to resolve issues for me. Her communication has been excellent and always keeps me up to date. I would highly recommend her.

Nick · 30 October 2025

★★★★★ 4/5

Trustpilot

Diligent and helpful

Although Prospect were not my agent and were acting for the vendors, Bernadette was diligent in ensuring the lines of communication were kept open and that the transaction kept moving when it looked likely to fall apart a few times.

Jon · 3 June 2025

★★★★★ 5/5

Google

Chira and Stefano have been great - Chira was a fab help showing us our future home, and Stefano was brilliant with regular communications and updates of new properties. Would definitely recommend from a house/rental hunt perspective!

Eleanor · 21 March 2024

★★★★★ 5/5

Trustpilot

Matt is a star!

Matt went above and beyond throughout my house purchase process and made what is normally a stressful situation a breeze. Nothing was too much trouble - he kept me updated throughout and chased all relevant parties to make sure things were moving as they should. Thank you so much Matt.

Zoe · 27 April 2023

★★★★★ 5/5

Trustpilot

A true professional at work

Since Katie Chark took charge of our properties, things have worked like clockwork. No more headaches or worries as Katie gets the job done. She is so professional and dedicated and a major asset to her company

Sidney · 10 December 2025

★★★★★ 5/5

Google

It was easy for us to renew the agreement through Prospects. Thank you Sasha.

Rangith · 13 March 2025

★★★★★ 5/5

Trustpilot

Sonam Gurung is the man you want

Sonam Gurung is the man you want. Hes fast and efficient, a clear communicator and just overall a great people person. Whenever I need help again I know who I will give a call!

Attila · 30 July 2025

★★★★★ 5/5

Trustpilot

Brilliant management service from…

Brilliant management service from Prospect estate agent Always ahead and on time with information and keeping me updated on my tenants and all government laws and changes. I have been personally dealing with Nikky Gardner who is a delight to deal with, she makes me look Great with my tenants

David · 12 May 2026

★★★★★ 5/5

Google

Thanks to Bernadette, Prospects who helped us to get the purchase of the property completed on time . Though it was in chain, she aligned everyone at the right time and helped to complete on time

Dhanalakshmi · 21 March 2024