Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
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Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleProspect have managed a property for me for a number of years. I’m very pleased with the service and in particular my account manager Vickie Cripps. Vickie communicates with me clearly and is prompt and efficient when dealing with any issues raised by myself or the tenant.
5/5
GoogleGeorge from Prospects helped me with multiple viewings across Reading and was very knowledgeable about each property
Hi Gregory, Thank you for taking the time to leave this 5 star review and for your kind words regarding George. We wish you all the best with your property search. From the whole team at Prospect Estate Agents in Reading.
5/5
GoogleStefano helped me find a flat in a perfect location for my work. He was very friendly and professional and answered all the questions I had about the process. Thanks Stefano @ Prospect!
hank you Lauren for your 5* review. Stefano is a true credit to us as a company and we're delighted to hear he helped you find your perfect flat!
5/5
TrustpilotI’ve just brought a house with…
I’ve just brought a house with prospects and all I can say is Beth Murphy has been absolutely amazing! I would highly recommend her to anyone using prospect if you want your experience of buying a house to be pleasant please go with her. She went over and beyond for us that even after we didn’t get our first property we wanted to stay with prospects because of her outstanding customer service. She always replied back to me immediately and assured me. There was no game playing like other agents she was very honest. We just cannot thank Beth enough wish there was a 10 star for her.
5/5
TrustpilotBeth Murphy of Prospect Estate has been…
Beth Murphy of Prospect Estate has been absolutely wonderful. Trying to locate a new house close to myself for my elderly parents has been made possible thanks to Beth. The specification of requirements given by my parents was fairly extensive and Beth rose to the challenge ensuring all were met on more than one occasion. Unfortunately my parents had to bow out of the original house due to health challenges but Beth has since found another and look forward to them moving in during March. I would personally like to thank Beth for her dedication and all the effort she has made. Not your usual estate agent by any means. If I chose to move in the future my first port of call would Beth Murphy. Thank you Beth for all your hard work, 5 stars plus!
5/5
TrustpilotGreat experience with Prospect, thanks to Beth
Huge thank you to Beth who was amazing throughout the sale process. We decided to go with Prospect after having bad experience with a previous agency and couldn’t be happier with our decision. The way Beth handled everything from arranging viewings to finding us a buyer and guiding us through the whole process with her fantastic communication and knowledge was so helpful. Beth is a credit to the company. Thanks Prospect!
5/5
TrustpilotGreat Expert Property Valuation
We had our Flat valuation recently by Prospect estate agency, Mr Toby Herman was valuation manager who visited the property and we were glad that he did great in getting the valuation with attention to detail on each aspects of our Flat and advised on the current market condition and buyers interest.Also briefed the best practices which Prospect estate agency follows in shortlisting the Potential buyers with predefined checks done, which further saves the overall time for selling completions.
4/5
GoogleThe agent who showed me the property was professional and able to answer all of my questions.
Hi Kathy, Thank you for leaving a review, we are pleased that your viewing was conducted well and we wish you all the best with your property search.
5/5
GoogleBernadette Martin was to the process of selling our second flat in Reading. She has been an excellent and communicative team player that has made the sale progress smoothly to exchange of contracts even though there were obstacles to …
Thank you for taking the time to leave us a review, Andrew. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with Elliott and our Reading … More
5/5
GoogleA great experience with Prospect. Specifically with Chira and Jess and I can confidently say that their professionalism and dedication to customer satisfaction are truly outstanding. From the beginning, they took the time to understand my needs and provided clear communication. I really appreciate everything girls. I highly recommend Prospect to anyone who is looking for a reliable and professional team. Thank you so much, Chira and Jess you are the best.
1/5
GoogleWorst property management. This company is fraud. They won’t consider any of your problems. They won’t respond at all nor check your issues. I have got worst experience dealing with them. If you escalate also no use. They are very rude when it comes to speaking with you. They manage property so carelessly. The emergency issues like toilets as well they won’t take care. They don’t manage anything well
Hi Suman, we are sorry to hear of your experience, we would be very keen to discuss this with you and have provided Chloe Hoptroff Manager of Property Managements contact details below to get in touch ; choptroff@prospect.co.uk / 0118 955 9715
5/5
TrustpilotI’ve had a great experience working…
I’ve had a great experience working with Prospect, and especially with Nikki. She has been consistently helpful, responsive, and proactive with any queries or maintenance issues. Her communication is always clear and friendly, and she genuinely goes the extra mile to support both landlord and tenant.
4/5
TrustpilotBeth at warfield prospect
Even though we didn’t end up selling with prospect. Beth was fantastic throughout our time with prospect. Beth was always contactable and friendly. There was always transparency with what was going on. We always felt that she was working hard for us.
Thank you for your review, Miss Owen.
5/5
GoogleSelling my property through Prospect has been a brilliant and seamless experience. Knowledgably staff who dealt with the sale in a timely manner. I would highly recommend their services.
Hello Hetal, Thank you for the 5 star review for the Reading sales team. We love hearing of the great feedback our teams provide! Kind regards
5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Prospects who manage the rental of my flat. They are always professional, reliable, and helpful and offered a very competitive rate. Samantha, the property manager is excellent, always responsive, organised, and helps with any problems efficiently. I really feel confident and so glad I picked Prospects! Highly recommended.
5/5
TrustpilotSelling my property through Prospect…
Selling my property through Prospect has been a brilliant and seamless experience. Knowledgably staff who dealt with the sale in a timely manner. I would highly recommend their services.
Hello Minesh, Thanks for the great 5 star review! So pleased the team could help you and make the process seamless for you. Kind regards
1/5
TrustpilotProspect agency in Reading is by far…
Prospect agency in Reading is by far the least professional agency I have ever dealt with. The often don’t reply to viewing requests, don’t turn up to viewings, and refuse to take any accountability for their lack of customer care.I advise you to use anyone but this agency.
5/5
GoogleGreat experience working with Stefano A and Prospect team. He has been responsive, professional, and very helpful so far. And communication has been clear and efficient.
Hello Aaron, Thank you for the great review for Stefano in our Reading lettings team. Great feedback and thanks again for the 5 stars! Kind regards
1/5
TrustpilotWorst estate agent I’ve ever dealt…
Worst estate agent I’ve ever dealt with. Essential works, including water leaks, have been outstanding for over 6 months, with other issues left unresolved for more than a year.
Thank you for your feedback and sorry to hear of your experience, I understand you have spoken with the Property Management team today and a plan is in place. If you require anything further please feel free to call 0118 467 0891 to speak with Gemma.
5/5
TrustpilotProfessional, open communication and supportive during the full process
I am super satisfied for the service that Charlotte delivered to us. She was very nice everytime when I ask something to her. She is also very well organized and clarifying the steps moving forward. Her goal was to make landlord and tenant happy. We finally rent the house which was exactly what we were looking. Thanks Charlotte and happy to work with you.
5/5
GoogleJust purchased a flat through Prospect. Bernadette Martin did a really good job of keeping the sale on track and chasing up all those involved. She also answered various questions when the solicitors didn't always respond.
Hi Marguerita, Thank you for leaving this review, we're pleased to hear that Benadette supported you through your transaction and we wish you all the best in your new home. Prospect Estate Agency in Reading
5/5
TrustpilotPositives of Sonam
Sonam has been the help we were looking for, he delivered with the needs and provided nothing but excellent support. Overall he has made wonderful me experience for us.
5/5
TrustpilotNikki Gardner *****
Prospect have successfully managed one of our Buy-to-Let properties over the last 10 years. We have found Nikki Gardner (of Prospect) to be very competent, professional and efficient in managing the property; checking the condition, obtaining maintenance quotes, and liaising with the tenants and ourselves
5/5
TrustpilotThank you so much to Beth for all of…
Thank you so much to Beth for all of her help with my first house purchase! Beth was great throughout, always kept me updated, always responded promptly and did a great job at chasing the solicitors and pushing things through as quickly as possibly! She made the whole experience feel smooth sailing! Would highly recommend prospect :)
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