Trusted Agent profile · Reading · Berkshire
Verified
★★★★★
1,360 reviews across 4 platforms
11-12 Market Place, Reading, Berkshire, RG1 2EG
Part of Parkers, see every office.
Parkers's office in Reading, Berkshire, at 11-12 Market Place, is rated 4.4 out of 5 across 1,360 reviews on four platforms, including 761 Google reviews rated 4.4. It won Gold in The Trusted Agent 2026 awards.
761
Reviews on Google
This office
50
Reviews on Facebook
This office
418
Reviews on Trustpilot
This office
131
Reviews on allAgents
This office
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Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.
The Trusted Agent 2026 results for Parkers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotEllie
Ellie is great agent, every step of our application was quick and easy. 5 star for excellent customer service.
Thank you for the amazing five-star review Sylwia! Ellie is an amazing part of the lettings team and constantly strives for the best customer service everyday!Don't hesitate to get in touch if we can help further.Thanks,
5/5
TrustpilotThe lettings team at Parker's have been efficient, courteous and helpful
The lettings team at Parker's have been outstandingly helpful, courteous and efficient in all stages of the of letting my property. As I had been unable to oversee the final stages of a full refurbishment, Holly and the lettings department checked and rectified fairly major outstanding issues and found me a tenant in super quick time. Overall, they saved me from a huge amount of pressure for which I am incredibly grateful.
Thank you for the kind words Anna! ❤️Kira is an outstanding member of the lettings team who prides herself on providing top-tier customer service and industry-leading insight. Thank you for choosing Parkers and do let us know if there is anything else we can do.
1/5
allAgentsWe are tenants and they are
We are tenants and they are terrible. They give no notice about visits to our house (i.e. gas man / work men / house viewings) which leaves us in a awkward position when strangers walk through the door. At the beginning of the contract they got everything wrong, from typos in key contract terms (even got the spelling of our names, their name "Porkers", and monthly rent wrong!) to referencing check problems. We had to provide our details several times before they got it right for the referencing check. We had to resign the contract 3 times because of typos. They got the agent fees and conditions of the offer wrong as well, luckily we had it down in writing and signed when we made the offer. They backed down after seeing it but no apology was received!
im very confused regarding your complaint and would invite you to contact me Craig Pearson Managing Director at craigpearson@parkersproperties.co.uk we have a text message system and we back up all viewing appointments, if a contractor has entered your property without notice then im surprised you haven't contacted us to complain. when you supply your details to be referenced we have no control if you don't supply the information asked for at the start of the application process ? spelling mistakes I cant comment on unless I have your details and can carry out a full review. I ask you to contact me as giving someone a harsh review with out letting them defend themselves is unfair.
5/5
GoogleHolly has been really helpful in regards of my tenancy with Parker's. Always available and very responsive. I recommend her 100%PositiveProfessionalism
Many thanks for the positive feedback, Ana
5/5
GoogleWe have been very pleased with the service we received from Parkers. We found Somer, our sales progressor to be highly proficient, extremely responsive and super-helpful. She was always really cheerful throughout the process and nothing was ever too much trouble for her. She was a vital link to the solicitors, mortgage brokers and buyers and it was reassuring to have regular updates on the progress of the sale. I would happily reccommend Parkers to friends and family.
Many thanks for taking the time to review our services, Jill. We very much appreciate your recommendation.
5/5
allAgentsI have rented out a property
I have rented out a property from parkers in reading for two years. I had a wonderful experience with them and the landlord they were helpful during the letting process since as a student not many agencies would want to deal with students but parkers were welcoming and had a clear and good process. During my tenancy they were also helpful with my maintainence issues I had in the property (the ones included on the contract) and managed them in a timely manner with professional workers. I would recommend parkers estate agents to any person who is looking to rent a property.
thank you for your comment
4/5
allAgentsWe did not have an especially
We did not have an especially easy sale (not due to Parkers, but matters out of their control). I found Damien very helpful and friendly on the phone. However, a number of other parties in the chain commented that their calls to him were not always being returned in a timely manner, and that - in a time pressured situation - that he was not exhibiting much of a sense of urgency. I sometimes found that I would have liked more updates, even if it was a "there is still no news but we are waiting for X to respond". A number of times I had to chase to get an update on the situation. However, I reiterate, I found the service on the whole good.
Thank you for your feedback Parkers
1/5
allAgentsWhen signing up to a property
When signing up to a property with the above agents, they were all smiles. After we signed our contract, we got a house that was full of someone else's leftover furniture, was filthy, un-kept and needed work doing to it throughout. We spent our time and our money putting it right, being told we'd be 're-imbursed' at the end of our tenancy. As you can imagine, they do not have any recollection of such matters. Us spending £800 on carpets, having a handyman for 2 days putting wires back in walls and replacing lights, them having to hire cleaners AFTER we had signed for the house - seems to have totally vanished from their memories! Don't trust them, be taken in by their smiles or believe any of their stories. Get absolutely everything in writing as they will do their utmost best to screw money out of you however they can.
I am the Branch Manager at Parkers, Reading and I am sorry to hear you have experienced problems, we do have an internal complaints procedure and are members of The Property Ombudsman Scheme. Should you wish to raise an official complaint, please contact me in the first instance on 0118 9575455 or damien.glowacki@parkersproperties.co.uk and I will be happy to assist.
2/5
allAgentsI was interested to buy this
I was interested to buy this property and made an offer. Parkers has accepted my offer after 4 days. But within 24 hour they changed their mind and informed someone else has offered more and so we will take that offer, if you do not increase. As they told the new offer is significantly higher than my offer, I was not in a position to make an higher offer. They may be right in taking up the higher offer, but they are wrong in accepting my offer when they knew that someone else has seen the property already and has not made any offer yet. They should have waited for the other person to make an offer before accepting mine. This particular property was in the market for more than 8 weeks when I made the offer and what is surprising is, within a day of my offer getting accepted someone else made a significantly higher offer. There might not be anything dodgy here, but I can't convince myself that everything was in order all the way. I hope they do not do anything like this to anyone else.
In response to your comment we would like to clarify the circumstances around your review and why we were unable to proceed with your offer. The original offer you made was within the first few weeks of marketing the property. Your offer was substantially lower than the asking price and was therefore rejected. After some time you requested we represent your offer, we attempted to do this but we were unable to get in touch with the vendor. When we finally had a response from the vendor, your offer was then accepted. In the meantime, other viewings were taking place and one of the applicants that viewed before your offer was accepted came in with a higher off which had to be presented to the vendor. The vendor decided to proceed with the higher offer, at which point we informed you of this and gave you the opportunity to increase on your original offer, which you declined. As an agent we have to act with our vendor’s best interest in mind and are legally obliged to present all offers. If you do wish to contact Parkers to discuss this further we would welcome this.
5/5
TrustpilotBrilliant service during our recent house move!
Very pleased with the service provided by Parkers Reading during our recent house move. The entire process from the rental property selection to the lease agreement and finally all check-in formalities went really smooth. The office team at Parkers Reading (special mention about Rebecca) was very efficient and reassuring. I would highly recommend them.
4/5
GoogleIt was very nice experience with Parkers , Reading , UK to getting my rented property in the budget , well update, cooperation and support during the procedure.
Many thanks for the feedback, your review is much appreciated
4/5
GoogleI would like to thank Parkers for all the help they have given me over the years. I bought my house in 2001 from them and after I moved away from Reading they managed the letting for me for the last three years. I have had no problems and even with selling the house it has been very straight forward. Thanks again, Tom
5/5
TrustpilotExcellent service
Excellent service. Each person I met or spoke to on the team was professional, personable and helpful.
5/5
TrustpilotEfficient and helpful
They made it so easy for us to follow the procedures and were always at the end of the line ready to attend to our concerns and questions.Thank you
Thank you for the wonderful five-star review, our goal is to deliver outstanding customer service and ensure your property journey is smooth and enjoyable!
5/5
TrustpilotExcellent professional service
Excellent service and a really professional team. Are fully on top of my property and communicate well.
5/5
GoogleI've recently let my 4 bed property with Parkers Reading, and I am really pleased with the professional service offered by parkers.
Many thanks for the 5 star review, Rifaz. Your kind comments are much appreciated.
5/5
TrustpilotGreat Service
Parkers were excellent in selling my house recently. From start to finish they were in constant contact with me and responded to my calls and emails quickly. It had been a long time since I’d sold a property and Paula and Damien were fantastic, no question was too silly! I’d recommend Parkers to anyone.
5/5
allAgentsParkers Reading have been
Parkers Reading have been excellent from start to finish, consistently friendly, helpful and informative. They've also been quite transparent with me, which is refreshing for letting agents. Since I've been in the property they've always been on hand to answer any questions and resolved any problems I've had quickly & effeciently. I would definitely recommend to my friends looking to rent. 5*
5/5
GoogleGreat service and communication: Ruby was fantastic!
Thank you for the five-star review! Ruby is an incredible member of the team who believes in delivering the best customer service.
5/5
FacebookSimon and his team have without doubt gone above and beyond for me and my family and I give many thanks as I would of probably would of just give up with out his help and guidance thank you to you and your team who ho above and beyond to get you what you want thank you
5/5
TrustpilotFirst time using Parkers Lettings in Reading.
First time using Parkers Reading to let my flat and i can't speak highly enough of Rebecca Snell, Jake Chalmers, Wendy Devereux, Rosie Pontin, Ollie Lee, Holly O'Farrell & Mark Brooker. Think I spoke with most of the Parker Lettings Team & they were all massively helpful. I shall be using them again without doubt.
5/5
GoogleThanks Parker’s easy doing business with you Thanks for finding nice tenants and for the smooth transition very efficient and friendly staff thanks very much
Thank you very much for the 5 star review, Colin
5/5
TrustpilotStaying the course
Despite a range of obstacles over a long period, the company retained a sense of focus and purpose, to get the property finally sold. Their liaison with all parties was "legendary" which was to the complete satisfaction to all, which lead to the expected result. Well done to all involved in that tricky sale
Thank you for the incredible review Mike! It is amazing to hear that you had a good experience working with us, we pride ourselves on delivering great customer service and to make your selling experience as stress-free as possible!Thank you for choosing Parkers!
4/5
GoogleRuby is very helpful and responsive. Really appreciated.
Hi Liu, thank you so much for the review! Ruby is an amazing member of the team who goes above and beyond for all our customers! Do let us know if there is anything else we can do to assist in your home journey!
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Yes. In The Trusted Agent 2026 awards: Parkers, Reading won Gold.
Tell us what you need and we'll pass your enquiry to Parkers Reading and up to three other top-rated agents near Reading.
