Trusted Agent profile · Reading · Berkshire

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Parkers Reading reviews

★★★★★ Great

1,359 reviews across 4 platforms

11-12 Market Place, Reading, Berkshire, RG1 2EG

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Parkers's office in Reading, Berkshire, at 11-12 Market Place, is rated 4.4 out of 5 across 1,359 reviews on four platforms, including 761 Google reviews rated 4.4. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.4 / 5

761

Reviews on Google

This office

Facebook logo

4.3 / 5

50

Reviews on Facebook

This office

Trustpilot logo

417

Reviews on Trustpilot

This office

allAgents logo

131

Reviews on allAgents

This office

Reviews may appear on more than one platform.

About Parkers Reading

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Awards

The Trusted Agent 2026 results for Parkers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Reading office, from every platform, shown as written. First names only.

5/5

Google

My experience with Parkers has been good both as a buyer and a landlord. The team's communication is clear, prompt and professional. My latest interaction has been with the lettings team for a fully managed property over the last 20 months. The team is always on top of everything providing a reliable service. I would recommend Parkers highly. Special shout out to Rebecca, Deborah, Karen, Holly, Sophie and Mark!.PositiveResponsiveness, Quality, Professionalism

Noel · 6 June 2021

Agent replied · 5 June 2024

Thank you for taking the time review our services, Noel. It's a pleasure assisting you with your property.

5/5

Google

Mark has been very efficient, he has contacted me in in very good time and I am very grateful for their professionalism. From viewing to moving in will have been less than a month.

Joanna · 21 August 2024

Agent replied · 25 August 2024

Thank you for the five-star review Joanna! Mark and the entire lettings team pride themselves in delivering speedy, five-star customer service, all to ensure you get into your new home as comfortably as possible.

5/5

Google

I would like to commend Mark Brooker , the lettings Director for his professionalism , advice and help to get our property on the market as well as securing a tenant so quickly. He was quick to get back to us when needed to sort out any issues. His excellent knowledge of the market and his understanding of what needs to be done to secure the asking price proved invaluable . Very impressive -thanks Mark. Glad we chose Parkers.

Leslie · 30 April 2018

Agent replied

Many thanks for your kind words, Leslie. We look forward to managing your property.

5/5

Google

good service for property owner

秦焱 · 19 September 2026

Agent replied · 10 October 2026

Thank you so much for your five-stars, 秦焱! :)

5/5

Facebook

I would like to commend Mark Brooker , the lettings Director for his professionalism , advice and help to get our property on the market as well as securing a tenant so quickly. He was quick to get back to us when needed to sort out any issues. His excellent knowledge of the market and his understanding of what needs to be done to secure the asking price proved invaluable . Very impressive -thanks Mark. Glad we chose Parkers.

Leslie · 6 July 2017

Agent replied

Thank you for your kind words and 5 star review, Leslie. We look forward to managing your property.

5/5

Google

Sam was very efficient and professional in getting things done.. I loved his swiftness in the whole process, cheers

Jose · 14 March 2025

Agent replied · 15 March 2025

Thank you for the five-star review Jose! Sam has incredible customer service, communication and insight to make our customers' journey as smooth as possible!

1/5

allAgents

Terrible experience from the

Terrible experience from the offset with three viewings at the same time and no back garden keys! I would warn all perspective customers to not put down an admin fee until a contract is in place. NEVER PAY THE ADMIN FEE UNTIL THE DAY BEFORE YOU MOVE IN. Parkers are not willing to refund unless you threaten legal action.I stood my ground and instead of losing £900 I got back £700. Really rude chap by the name of Mark, I actually got great pleasure in our email war. Bottom line is if they try to take a FULL NON REFUNDABLE deposit off you; they said pay admin and holding fee together. They shouldn't be doing this. I then changed my mind on the property after second viewing as garden and lean too were dire (they didn't have the full set of keys on first time) to be told I would lose all my monies paid £900 and the landlord doesn't have to clean as the deal has been 'tied up'. This gives you an idea of the type of sales outfit they are running - 'tied up' what legal term is that!! So I sought legal advice and I was right, Mark was wrong. Parkers have no right to keep £900 of my money, only a proportion towards costs incurred. You can ask for your data file and see the work they have done to date on your application. Can you imagine if I didn't fight this! I would be £900 lighter. If the deposit/holding fee is kept and you do not take the property they cannot keep 100% of the whole amount unless they have accrued costs. Basically if the sum you have paid is more than Parkers/landlord losses they shouldn't be double profiting. When talking to other letting agents they were SHOCKED at the TERRIBLE service I had received. I paid my monies in good will and told I wouldn't my £900 holding fee and admin fee back. Mark needs to understand contracts and commercials; in fact the tenancy application form needs rewriting! Its completely non water tight and was laughed at by my contracts team. Hence why I wasn't standing down. I would highly recommend not to use Parkers or snooty Mark who is far from courteous! Moreover, the email war was so funny when Mark had to ask his boss for permission and made an offer of 50% of what I had paid, had the cheek to try and call my bluff. Saying if I wasn't willing to accept their offer then he would pass me on complaints procedure!! Been laughing all day in the office as I have already contacted the TPO to log a formal complaint!! Oh well all is well that ends well and I'm spreading the word fast. DO NOT USE PARKERS. Love social mailbox which hits 2,500 people. I hope my message gets out there. Oh and Thanks Parkers for the experience, you should learn a lesson from this as I have!

REJ · 5 September 2014

Agent replied · 21 February 2025

Hi Rebecca I would like to take the opportunity to respond to your negative comments having discussed the situation at length with Mark. Our version of the event are that you viewed the property initially, visited our office immediately (very excitedly I’d like to add) to secure the property and then decided to pay a holding deposit once Mark had agreed the let with the landlord. You also chose to pay the tenancy set up fee at the same time you paid the holding deposit. All the intimal paperwork was then drawn up and signed ready for references to commence to meet the move in date you had requested when offering. The fact that you then drew up a list of requests after second viewing a few days later which the landlord was not prepared to accommodate is no fault of Parkers or Mark. If you had requested to second view the property prior to securing the property this issue would never have arisen. It seems you have a particular desire to attempt to damage our reputation, despite coming to a mutual agreement on returning the majority of monies paid to you. As you will see from the vast majority of our reviews on All Agents, we have a lot of very satisfied customers. I’m afraid to say it seems your dissatisfaction is down to a mistake on your part in securing a property without being sure it was correct for you. I would like to add that Mark has worked at Parkers for many years and has built a fantastic relationship with many of his clients. We will of course take on board your comments that a call would have been preferable to email and thank you for this feedback. If you would like to discuss anything further please do not hesitate to contact me. Craig Pearson Managing Director

5/5

allAgents

When we wanted to let our

When we wanted to let our property, we approached Parkers and found their service to be professional, thorough and speedy. Even when prospective tenants dropped out on us, Parkers had the property back on the market immediately and found new future tenants the same day. Mark worked hard to arrange viewings and liased with us, the neighbours and previous tenants politely and professionally. We were always updated of the progress of marketing the property virtually on a daily basis. I would recommend Parkers to those landlords/landladies looking to let in the Reading area.

P · 31 January 2013

Agent replied · 21 February 2025

Thank you for your feedback

1/5

allAgents

Good sevice service

Good sevice service generally, but some things could have been better. Occasionally feedback and messages took a little longer than I would have liked to be passed along. However for the most part, the servce generally was good. I must also mention a slight fiasco with some new keys supplied by the Agent. They did not work and I could not access the property. As it turned out they had not been checked properly. However after consultation I was compensated for this. During the late stages on the Sale, when things kept hitting blocks, Damien was very good at progressing the sale, I was grateful for his professionalism dealing with the situation..

JT · 28 October 2012

Agent replied · 21 February 2025

Thank you for your comments and feedback Jonathon, it is this type of feedback we appreciate as it helps us to improve our service Further . It was frustrating that we had the problems with the keys that we had sent you and once again apologies for this. I'm glad after hitting a few blocks we managed to get past these and get the sale completed. Regards Parkers Estate Agents

4/5

allAgents

Parkers offered a competitive

Parkers offered a competitive fee and are one of the better agents when coming to sell terrace properties in central Reading. Provided a good service and kept me up to date with all viewings. My only negative is that one of the agents who showed viewings round was more a 'key holder' than someone who gave positive advice about the property if the viewer was not sure of certain facts about a property of this age e.g "this second bedroom is quite small", "well if thats the only problem then it only costs £x to take the chimney out and is easy to do". During the sale they kept the process moving at a good rate and kept me informed of everything that was going on. They also provided help in liaising with the buyers solicitors to keep the chain moving when my buyers probate was causing delays Overall a good service as I would expect from an agent selling your property

Tom · 13 September 2012

Agent replied · 21 February 2025

Wow! We\'re always super pleased to hear from our clients, we always strive for 1st class service and look forward to assisting the growth of your agency

5/5

Trustpilot

Parker’s are great

We have bought and sold through Parker’s, both times Harry and Paula went above and beyond to make sure everything kept on track. Would use them again in a heart beat if looking a properties in Reading.

Shona · 4 June 2024

Agent replied · 7 June 2024

Thank you for the five-star review, Shona! ⭐️⭐️⭐️⭐️⭐️ Harry and Paula are industry leaders who provide excellent customer service and a proactive approach. They ensure we handle the heavy lifting and get you moved with a smile!

5/5

allAgents

I have used Parkers to rent

I have used Parkers to rent out a property in Reading. From the first visit to the property and throughout the rental period they have proven to be efficient, accurate and a pleasure to deal with. From finding tenants to organising gas checks and any maintence requirements they have been excelent. A special mention must go to Sophie Green who has handled any day to day requirements to a very high standard. I would not consider another rental agent .

Geoff · 12 January 2012

Agent replied · 21 February 2025

I am also with parkers since june 2011 and i have no issues with them at all. They are really efficient is problem solving and all credit goes to SOPHIE GREEN!

5/5

Google

Ruby has been so helpful and always keeping me up to date with updates. Always polite and a joy to talk to. Thank you again for all your help!

Sophie · 16 October 2024

Agent replied · 22 October 2024

thank you for the five-star review Sophie - Ruby and the team focus on delivering outstanding customer service, ensuring that your move is as smooth as possible.

5/5

Trustpilot

Great company to do business with

Great company to do business with. Would like to give a special mention to Ruby McGrath who always responds promptly, is helpful and courteous.

Laura · 23 December 2024

Agent replied · 3 January 2025

Thank you for the five-star review Laura! Our focus is on delivering top-tier customer support and service. Please let us know if there is anything else we can do to to support your property journey.

5/5

Google

Muhammad was really helpful during the viewing today, I really appreciate his help.

Sha · 19 March 2026

5/5

Trustpilot

I recently had a great experience with…

I recently had a great experience with Ruby from Parkers. She was always quick to get back to me through emails to answer any questions when I reached out to her. She was incredibly responsive and went above and beyond to resolve my issue quickly and efficiently. She was friendly, knowledgeable, and truly seemed to care about helping me. I’m very impressed with the level of service I received from Parkers and I definitely recommend Parkers. Thank you, Ruby for providing such excellent customer service! Dee

Dee · 18 August 2024

Agent replied · 20 August 2024

Thank you for the exceptional review Dee, Ruby and the entire team believe in delivering the best customer service and ensuring you get the answers you need when needed.

4/5

Google

My experience with Parkers has been relatively good in the recent years however this time I have noticed a huge improvement in their service. This of course is very welcomed given an increased competition in the housing/ lettings market and also the Pandemic. I dealt with Becca and Ruby in Reading and they are both very nice, responsive and "hands on" anytime I had enquiries. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Ralu · 1 February 2021

Agent replied · 31 January 2025

Many thanks for taking the time to review our services, your feedback is very much appreciated

5/5

Google

Good and prompt operator

Godfrey · 10 September 2026

Agent replied · 10 October 2026

Thank you for your five-stars, Godfrey!

5/5

Google

Parkers provided good advice from the start. Property was placed onto the market at the correct price - without making false promises. After a number of viewings they found me a really good buyer. They kept the transaction on track until the successful end. I would definately use again.

Philip · 2 August 2023

Agent replied · 9 August 2023

Thank you for the five star review Philip! We want to make sure that your home moving experience is as stress-free as possible and give you the results you want. Thank you for choosing Parkers and we're glad to know that you enjoyed working with us :)

5/5

Trustpilot

Professional Service

Parkers provided good advice from the start. Property was placed onto the market at the correct price - without making false promises. After a number of viewings they found me a really good buyer. They kept the transaction on track until the successful end. I would definately use again.

Philip · 1 August 2023

Agent replied · 2 September 2023

Thank you for the five-star review Philip! Our team pride themselves on giving your home the attention it needs to achieve the price it deserves and we do that thanks to incredible customer service and industry-leading insight.

5/5

allAgents

Excellent service from

Excellent service from Parkers in Reading. As first time buyers we had a lot of questions and concerns about the whole process, but the agents really helped put our mind at rest. They were incredibly helpful, friendly and professional throughout, providing fast responses to our calls and emails and regular updates on progress. I recommend their services highly and wouldn't hesitate to use them again. Although all the staff were very helpful, thanks in particular go to Damien.

GS · 14 December 2012

Agent replied · 21 February 2025

Thank you for your feedback Parkers

5/5

Google

I have met Zach and he's very friendly and accommodating during the viewing. He's very welcoming and we had a really positive experience. Thank you, Zach.

Arlet · 1 April 2026

Agent replied · 22 April 2026

Fantastic to hear Arlet! Thank you so much :)

5/5

Google

Thanks to sam for supporting us the whole way through our letting journey - from looking for properties to our deposit going down :)

Milly · 15 April 2026

Agent replied · 22 April 2026

Thank you very much for your five-stars, Milly! Wishing you all the best and should you need further assistance - you know where we are :)

5/5

Google

Professional and responsive.

Eddie · 10 September 2026

Agent replied · 10 October 2026

Thank you very much for you five-stars Eddie! :)

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Questions about Parkers Reading

Has Parkers won any awards?

Yes. In The Trusted Agent 2026 awards: Parkers, Reading won Gold.

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