Trusted Agent profile · Reading, Berkshire
Verified
★★★★★
279 reviews across 2 platforms
21 Whitley Street, Reading, Berkshire, RG2 0EG
Part of Martin & Co, see every office.
Martin & Co's office in Reading, Berkshire, at 21 Whitley Street, is rated 4.5 out of 5 across 279 reviews on two platforms, including 277 Google reviews rated 4.5.
We have been providing specialist advice to buyers, sellers, tenants, and investors alike since 2001, and offer a large number of managed properties in Reading and its surrounding suburbs. Parma Dhillon is Director at Martin & Co Reading and along with his team, has built strong and loyal relationships with tenants, landlords and customers alike. Reading offers fantastic links to London, with a fast train to Paddington in just 25 minutes - making it hugely popular amongst commuters. The town has excellent schools and local amenities, along with a university, and as such attracts families, students and professionals. We offer a unique combination of expertise and outstanding company values, bringing you the very best service at all times. At Martin & Co Reading we enjoy the constant reward of finding people a house to buy or rent, so please do get in touch with a member of our dedicated team. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Reading get you on the move.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
4/5
GoogleThank you very much Kyra Smith for finding the house I have been looking for for the past few weeks, for that we are very grateful for the support of Martin & Co Reading agents. Thank you very much again.
Hi Nando, Thank you so much for your kind words! We're thrilled to hear that Kyra was able to help you find the perfect home. She truly goes above and beyond for our … More
5/5
GoogleI've always found the team to be professional and very responsive to any issues raised, particularly my building manager James Mulder!
Thank you for your kind words! We’re so pleased to hear that you’ve had such a positive experience with our team, and especially with James. Providing a professional and responsive service is always our priority, and it’s great to know this has made a difference for you. We’ll be sure to share your feedback with James!
5/5
GoogleI had a very pleasant experience with Martin & Co Reading. My move in process was really smooth. It was a Monday morning and I was at the office by 9. Signed the agreement and picked up the keys. Inventory check in was booked for the same day and the check in clerk was very professional. I was given a very detailed inventory which I received by post about couple of weeks later. The process of early lease breakage and terms of the agreement was clearly explained by Simon and Parma. After giving the notice of move out, Lochlann was again professional and would always give sufficient notice before any viewing. At the time of check out, the whole process was again smooth. Simon came in himself and he said just clear all the bills and mail the receipt to get the deposit back. As soon as the final electric bill was cleared, I got my deposit back in a week's time and Lochlann was patient throughout whenever I made any enquiries on the deposit. I would highly recommend this branch to everyone.
5/5
GoogleVery helpful and quick with responses. Thank you!
5/5
GoogleI have been dealing with James Mulder since December 2021 and I have nothing but great things to say about my experience of interacting with him. He deals with anything that comes up in a timeously manner and always gets back to me. He is positive and a real asset to the Martin & Co Reading team. Based on this I'd be happy to recommend Martin & Co.
thanks for your review Michael much appreciated
5/5
GoogleMe and my husband had experience with couple more agency but Martin&Co is the best. The team there is very flexible.Special thanks to Anita, real professionalist. She is helpful, with amazing customer service, making everything possible! Strongly recommend this team at Martin&Co
thank you for the kind words !!
5/5
GoogleReally easy to communicate with and fast to respond
HI James, Thank you for your feedback. We’re pleased to hear that communication was easy and that our response times met your expectations. We appreciate you taking the time to share your experience
5/5
GoogleMartin & Co Reading are our preferred letting agents for the two houses we rent out. They take all strain and hassle out of renting out our properties, which is particularly useful with changing legislation.
Thank you for your kind words! We're delighted to hear that you've had a positive experience with Martin & Co Reading. Our team works hard to make the letting process as smooth and stress-free as possible, especially with the ever-changing legislation. We truly appreciate your trust in us and look forward to continuing to support you with your rental properties
4/5
GoogleGreat letting agent. Attends to your tenancy problems promptly. Friendly and easy to approach. Kyra and Jaidhan really helped us at the end of the tenancy. Highly recommend them
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. Kyra and Jaidan will be especially happy to know they were able to support you at the end of your tenancy. We really appreciate your recommendation and wish you all the best moving forward!
5/5
GoogleBig thank you to James Mulder for excellent, compassionate service from viewing, through out my tenancy and with moving out process.
Many thanks for the nice words Soili !
5/5
GoogleThank you for the great service! James was lovely at conducting the viewing and providing additional info on the property. Polite, helpful and professional. Would definitely recommend!
thank you for the nice feedback Laura
5/5
GoogleKYRA , Our letting agent was absolutely responsive and supportive during the whole process. Overall my experience with Martin and Co is very smooth and organised.. thank you..
Thank you so much for your kind words! We're delighted to hear that Kyra was responsive and supportive throughout your journey with us. It's great to know your experience with Martin & Co was smooth and well-organised, that's exactly what we strive for. We'll be sure to pass your lovely feedback on to Kyra. Thanks again!
5/5
GoogleGreat service from an extremely knowledgeable, professional and friendly team. I personally appreciate that there is an office presence for both me and my tenants to visit, with staff available to answer calls and respond to emails. This is important to me having tried to work with an on-line letting agent for three years and throughout this time struggled with receiving communication back from them. With Martin & Co, Whitley Street, Reading I have experienced great communication and a helpful service. The process in carrying out right-to-rent checks and drawing up / signing tenancy agreements is extremely efficient. The content in the tenancy agreement, the style and content in the inventory and periodic inspection reports is the best that I have seen, and I can compare against two other agencies in Reading. Martin & Co agency provide top quality documents / reports, a first class service and I'm so glad that I made the decision to rent my properties through them.PositiveResponsiveness, Quality, Professionalism, Value
many thanks for the review and kind words Fiona
5/5
GoogleHad and amazing experience with Martin & Co, specially with Kyra who made the process of renting nice and easy!
HI Duna, Thank you so much for your kind words! We're delighted to hear you had an amazing experience with us. Kyra will be thrilled to know she made the process smooth and easy for you. Wishing you all the best in your new home! 🏡✨ …
1/5
GoogleCustomer service is just disgusting, cheap and in general what they represent is a joke. Sad old dude on the phone trying to be more that he is, pathetic waste of time
Dear Natalia, We're truly sorry to hear about your negative experience. Our goal is to provide excellent customer service, and it seems we fell short. Your feedback is invaluable, and we are addressing this issue internally to ensure it doesn't happen again. Please contact us directly if you're willing to discuss this further, as we'd like the opportunity to make things right.
5/5
GoogleI recently concluded my tenancy with Martin and Co, Reading, and I must say, their service has been exceptional from start to finish. Throughout the tenancy, the agency was responsive, professional, and accommodating to any queries or concerns I had. Highly recommend for their excellent service and professional experience.
HI It's fantastic to hear about your positive experience with Martin and Co, Reading! We're delighted that our service exceeded your expectations and that they we were responsive, professional, and accommodating throughout your tenancy. Thank you for taking the time to share your feedback and recommendation. Should you ever need assistance in the future, please don't hesitate to reach out.
5/5
GoogleVery happy. James is a diligent agent, he helped us during all the process proactively. Thank you!
HI Javier Thank you so much for your kind words! We're delighted to hear that you had a positive experience and that James provided you with excellent service throughout the process. Your satisfaction is important to us, and we truly appreciate your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
5/5
GoogleSuperb Customer Service and Support. I would like to thank James Mudler for his support throughout the stay.
Thanks Gauri
5/5
GoogleVery impressed with the service rendered by Martin & Co, Especially from Parma. Extremely efficient and response time is impeccable. Would highly recommend them to anyone Letting or buying.
many thanks for the review and kind words Marvin
5/5
GoogleI recently concluded my tenancy with Martin and Co, Reading, and I must say, their service has been exceptional from start to finish. Throughout the tenancy, the agency was responsive, professional, and accommodating to any queries or concerns I had. Highly recommend for their excellent service and professional experience.
HI It's fantastic to hear about your positive experience with Martin and Co, Reading! We're delighted that our service exceeded your expectations and that they we were responsive, professional, and accommodating throughout your tenancy. Thank you for taking the time to share your feedback and recommendation. Should you ever need assistance in the future, please don't hesitate to reach out.
5/5
GoogleI had the best service given by Kyra Smith. She showed me the flat and it was lovely. The process was very quick and easy. She came back to me as soon as possible with any questions I had regarding the property. Thank you for the amazing service 🙂. …
Dear Rochell, Thank you for your glowing review and for taking a moment to share your experience. We're thrilled to hear that Kyra provided exceptional service and made your flat-finding process smooth and efficient. Your satisfaction is our top priority. We look forward to assisting you with any future property needs! Warm regards
5/5
GoogleVery good service. All the staff is great and Anita is very helpful. The best agency I dealt with in Reading for sure. Thank you.
Many thanks for the kind words Luis, thanks for being such a nice tenant also !!
5/5
GoogleHighly recommend this agency! They are very knowledgeable and helpful! Always sorting out all issues with the property very quickly and always asking for our opinion or preference.
Thank you so much, Jelena, for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our team. Ensuring that property issues are resolved quickly and considering your preferences are top priorities for us, so it’s great to know we’ve met your expectations. Your recommendation means a lot to us, and we’re always here to help whenever you need. Thank you for choosing our agency, we truly appreciate your trust and support!
5/5
GoogleHighly recommend this agency! They are very knowledgeable and helpful! Always sorting out all issues with the property very quickly and always asking for our opinion or preference.
Thank you so much, Jelena, for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our team. Ensuring that property issues are resolved quickly and considering your preferences are top priorities for us, so it’s great to know we’ve met your expectations. Your recommendation means a lot to us, and we’re always here to help whenever you need. Thank you for choosing our agency, we truly appreciate your trust and support!
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