Trusted Agent profile · Reading, Berkshire
Verified
★★★★★
279 reviews across 2 platforms
21 Whitley Street, Reading, Berkshire, RG2 0EG
Part of Martin & Co, see every office.
Martin & Co's office in Reading, Berkshire, at 21 Whitley Street, is rated 4.5 out of 5 across 279 reviews on two platforms, including 277 Google reviews rated 4.5.
We have been providing specialist advice to buyers, sellers, tenants, and investors alike since 2001, and offer a large number of managed properties in Reading and its surrounding suburbs. Parma Dhillon is Director at Martin & Co Reading and along with his team, has built strong and loyal relationships with tenants, landlords and customers alike. Reading offers fantastic links to London, with a fast train to Paddington in just 25 minutes - making it hugely popular amongst commuters. The town has excellent schools and local amenities, along with a university, and as such attracts families, students and professionals. We offer a unique combination of expertise and outstanding company values, bringing you the very best service at all times. At Martin & Co Reading we enjoy the constant reward of finding people a house to buy or rent, so please do get in touch with a member of our dedicated team. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Reading get you on the move.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleAlways there, very helpful and are a genuine bunch of people and incredibly approachable
Thank you so much for your kind words! We really appreciate your support. It means a lot to hear that you find us approachable and helpful. We're always here whenever you need us!
5/5
GoogleGreat service with Martin & Co, from initial viewing to signing the tenancy agreement. Friendly and professional staff, Kyra in particlar was very thorough and communicated throughout the process. Highly recommend.
Thank you for your wonderful feedback and recommendation, Lucy! We're so pleased to hear that it was a clear and positive process, and we will be sure to pass your words onto Kyra :)
5/5
GoogleI was looking for a home since my wife was pregnant and so, in 2017, we moved in to M&Co. property for 5 years now. Anita helped us a lot and relieved us from stress. Any issues reported are dealt quickly and we never felt like moving from this house. We are very grateful to Anita and her team. We highly recommend.
thanks for your review Nevil much appreciated !
1/5
GoogleDoesnt even deserve 1 star tbh. I must say the most useless and annoying estate agent to work with is james mulder. My gosh the amount of times he would confuse me and make me panic without even checking on any updates from other parties is …
Hi there, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, and find this very surprising as we always aim to provide only excellent service at our agency. We take feedback like this … More
5/5
GoogleMartin & Co and James were incredibly helpful and essential in my hunt for a new home. James was a wealth of knowledge and put my mind at ease as a first time renter in the UK. I absolutely love where I live! I would 100% recommend using Martin & Co Reading for your housing needs!
hi Kaylie, thanks for your kind words, appreciated
5/5
GoogleMartin & Co and James were incredibly helpful and essential in my hunt for a new home. James was a wealth of knowledge and put my mind at ease as a first time renter in the UK. I absolutely love where I live! I would 100% recommend using Martin & Co Reading for your housing needs!
hi Kaylie, thanks for your kind words, appreciated
5/5
GoogleI am really pleased with Martin & Co. I rented a room in a shared accommodation managed by them and my move was smooth and quick. They are very professional and prompt at getting back to you. Stephen Dyal, in particular, was great. Very patient and understanding with all my questions and very friendly with a great sense of humour :) Certainly made my moving experience a lot less stressful. Thank you
thanks you the review, good to hear !!
1/5
GoogleRubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!
5/5
GoogleI'm So glad and satisfied to rent from Martin &Co for letting, they have quick response for support and have creative ideas for living on comfortable estates
Hi Mohammed, we're super glad to hear that you are happy with your experience with us, and look forward to continuing to support you during your tenancy!
5/5
GoogleKyra has been very helpful and answered all questions with a great detail.
Hi Natalia, Thank you for your lovely feedback! We're so pleased to hear that Kyra was able to assist you thoroughly and provide the clarity you needed. She always strives to go the extra mile, and your kind words mean a lot!
5/5
GoogleIve used Parma and the team across my portfolio and for a number of years. First class service, proactive and knowledge of the local market is 2nd to none. We will continue to use them moving forward.
Thank you very much for entrusting Parma and our team with the management of your portfolio for several years. We're delighted to hear that you've been satisfied with our first-class service and proactive approach. Our commitment to staying abreast of the local market ensures that we can provide the best possible support to our clients. We greatly appreciate your continued trust and look forward to serving you for many more years to come. If there's anything else you need or any way we can further assist you, please don't hesitate to let us know.
1/5
GoogleMy experience with James from the Martin & Co Reading branch was extremely disappointing. He came across as disingenuous and completely rude throughout our interaction. Rather than being helpful or professional, his attitude made the whole process unnecessarily unpleasant. I would not recommend dealing with him.
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, as this is not the level of service we strive to provide at Martin & Co Reading. We take comments like yours seriously and would appreciate the opportunity to discuss this further so we can better understand what happened and address your concerns directly. Please feel free to reach out to us at 0118 931 2179, and a member of our management team will be in touch.
5/5
GoogleI had an exceptional experience with Martin & Co Reading and I would like to highlight Kyra Smith in particular! Kyra managed everything so efficiently and promptly ensuring I was updated throughout the whole process. I would also like to thank her for her support for dealing with any enquiries I had so quickly and professionally, she really has made this whole process a lot smoother and easier! A big thank you goes out to the whole team at Martin & Co - I would most definitely recommend!
5/5
GoogleNicely explained and made smooth processes in every step. Thank you.
Thank you for your kind review! We're so pleased to hear that you found the process smooth and that everything was clearly explained every step of the way. Providing a straightforward and stress-free experience is what we aim for, so it's … More
5/5
GoogleHighly recommend Martin & Co Reading team. Kyra's customer service is spot on, always keeps us updated with any viewings and feedback. Nothing is too much trouble for the team and Palma has helped us out on many occasions. If you are looking for a local agent to rent your property then choose Martin & Co you wont regret it.
Thank you for your wonderful feedback! We're thrilled to hear that you had such a great experience with the Martin & Co Reading team. Kyra and Palma will be delighted to know their dedication and service made a positive impact. Keeping our clients informed and making the process as smooth as possible is always our priority. We truly appreciate your recommendation and look forward to assisting you again in the future!
5/5
GoogleI have been living 4 years at the property supplied by Martin & Co. There was no problems whatsoever, any issues was solved within a day. When I got a call that usually was Anita who is great person to deal with, after phone call everything was sorted. I do recommend them.PositiveResponsiveness, Quality, Professionalism, Value
thanks Michal, was a pleasure having you as a tenant for so long!
1/5
GoogleIf I could give them zero stars, I would. They were my sales agents and totally incompetent and awful. The sale took more than 6 months, and the day before completion, the buyer pulled out. 100% as a result of the agent's incompetence. Major blow to me and totally wast of time. Avoid them like the plague
We're truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. It's never our intention for a sale to cause stress or take longer than necessary. We take feedback like this very seriously and would appreciate the opportunity to look into what went wrong. If you're open to it, please contact us directly so we can better understand the situation and see how we might make things right.
5/5
GoogleExcellent service from Martin & Co Reading. Quick responses, clear communication and very helpful team, specially mention for kyra who made renting in Reading an easy experience with quick and clear replies.Highly recommend!
5/5
GoogleI would recommend Martin & Co to anyone looking to rent a room in Reading. Trustworthy, reliable and friendly bunch of people. Specifically, James was very friendly when showing me around a property, and Anita was very accommodating with viewing requests (even on weekends).
Thanks Niam, happy we could help!
5/5
GoogleRecently dealt with Kyra and she was very helpful and friendly!
Hi Valachi That’s great to hear! It’s always nice when someone goes above and beyond to be helpful and friendly.
5/5
GoogleMartin & Co have been managing my rental property for the last 3 years after I moved to them on a recommendation and I haven't looked back since. The team run a professional, efficient and personal service and have taken the stress out for me as a landlord, as much as possible. I have no hesitation in recommending them.
HI Thank you so much for your kind review and for trusting Martin & Co to manage your property over the past three years. It’s wonderful to hear that our team has been able to provide a professional, efficient, and personal service that has eased the stress of being a landlord. Your recommendation means the world to us, and we’re delighted to have you as a valued client. Please don’t hesitate to reach out if there’s anything more we can do to assist you!
4/5
GoogleProperty was a really good find in the market. Agents are very responsive and issues have been fixed promptly- Anita has kept us up to date across the issues that have come up which has meant no surprise visits from people to do work, which is fabulous.PositiveResponsiveness, Quality, Professionalism, Value
thanks for the kind review
1/5
GoogleVery rude and unprofessional behaviors . Specially by management of Martin &co Whitley st. They lied about what they promised to and the responsibility they have , make sure u all read the full contract paper before you deal with them .
Dear Mona B, Thank you for your feedback. We're truly sorry to hear about your experience and that we did not meet your expectations. At Martin & Co we aim to provide transparent, professional, and respectful service at all times, so it’s disappointing to learn that you felt otherwise. We take allegations of unprofessional behaviour very seriously and would appreciate the opportunity to investigate this matter further. Please feel free to contact us directly, so we can better understand what went wrong and work towards a resolution. regards
5/5
GoogleI recently relocated to the UK, i desperately needed a place to stay. James Mulder was quick to assist, in no time i moved in to my new place and i love it. The Martin & Co has very friendly stuff that is professional and very accommodating.
Thanks for the kind words Christine !!
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