Chancellors Reading reviews

★★★★★ 5/5

Google

I rarely have the time to write reviews. However when it comes to Chancellors in Reading I simply had to make the time. Not only is the service outstanding, but they actually get results and fast. I’ve been a landlord in reading for 16 years and I’ve let properties through both good and bad agents. Chancellors in Reading top them all. Dave is so on the ball it’s ridiculous. Within 24 hours he arranged 6 viewings for my property, received 3 offers for the full asking price and one that was willing to pay 6 months rent in advance. Like I said, outstanding! Big thank you to Dave and the whole team at Chancellors in Reading.

Sunny · 31 July 2018

★★★★★ 5/5

Google

Our experience with all the staff at Chancellors in Reading has been a stress free, enjoyable one and we would highly recommend using them! There is such a variation of Estate Agent offerings nowadays but for us, the personal touch makes a huge difference. We needed local knowledge, a company with a pro-active approach and a willingness to maintain momentum by continually encouraging viewings, not only for the first week or two. Reading is flooded with so many new builds and conversions on offer so we needed an agent to take the lead with minimal input from us. We got more than that with the team at Reading.  They are such a likeable, knowledgeable team that did not just see us as commission, they got to know us.  Looking back on our journey we cannot recall a single example of bad or non-existent communication. Our dealings with Millie throughout this process has been fantastic and she certainly deserves a mention.  She is an absolute asset to Chancellors and from initial contact, has been a bubbly, friendly personality with a huge enthusiasm to help.  At times our journey was extremely stressful, as we struggled with an uncommunicative solicitor.  Millie was always at the end of the telephone and took ownership to help. She touched base with us consistently throughout the process to ensure we were updated and returned calls promptly. She was key to selling our properties but most importantly, key to making our journey an enjoyable, successful one, even if at times that was purely alleviating our stress by listening! A huge, very personal Thank You Millie.

Mike · 31 July 2018

★★★★★ 5/5

Facebook

We just moved out of a property managed by chancellors, the agency and most of the staff working there are extremely incapable, downright unhelpful, with the exception of Isabelle Smyth - Senior Property Manager, so this 5 star goes to her and her only. She remained kind, polite and professional at all situations, was super helpful and where all others failed went out of her way to assist us with our queries. She deserves the recognition, if it wasn't for her we would have had a much worse experience than we did. Thanks Isabelle!

Stephanie · 26 July 2018

★★★★★ 5/5

Facebook

Kassandra Hopkins was really helpful in assisting my girlfriend with her insurances. She was friendly which made the whole process simple and easy! My girlfriend doesn’t have Facebook but wanted to make sure Kassandra got the recognition for the brilliant customer service she received! Thanks again!

Sean · 30 July 2019

★★★★★ 5/5

Google

I wanted to express my heartfelt appreciation for the exceptional service provided by Alice Lake at Chancellors Reading during my recent house purchase. Her professionalism, expertise, and dedication made a significant impact on my overall experience. I am grateful for her outstanding support and would highly recommend her services to others in need of a reliable and trustworthy estate agent.

Gaurava · 3 March 2024

★★★★★ 1/5

Google

Bought a house via this branch. Total mess from start to finish. List of issues: - kept getting my name wrong on emails which even lead to our memorandum of sale have the incorrect name on it along with someone else's address. Clearly mixing me up with another client and breaking gdpr. Which thinking about it I may report them on that.. - took weeks to organise changing the name/address on that mos with constant back and forth of head office need to do that...no the branch need to change that...and so on - they never once managed the sale process between our solicitors, who turned out to have been given the wrong information about each other which delayed the sale - completion day, our seller had left the keys with chancellors to complete as he was out of the country. Sadly our sale completion was late in the day around 3pm, but while I was at the branch with them knowing I was there for that specific reason they hadn't checked for the keys. Completion happened and they were finally happy to release the keys to me...only to find they couldn't locate them. Took an hour extra messing around in the office trying to figure out what keys are for what address. I was nearly sent off with a set that were not for the house until another agent stepped in and said to go with me. - get to the house, keys are incorrect and they admit they don't know where they are. Lucky for us I had the sellers number and called him. He informed me of a hidden key in the garden. So I introduced myself to our new neighbours and hopped over the fence and basically broke into our new home - no follow up from the estate agents with finding the key or apologies. We chased them to which one day a week later the key was posted through our letter box - satisfaction email sent the follow week had a broken link so I couldn't tell them how disappointed I was. Mailed that in saying the link was broken and never heard back I know when I sell this place it won't be with Chancellors...

Jake · 30 July 2022

★★★★★ 5/5

Google

Excellent experience with Ella at Chancellors, 100% would recommend. Thank you.

Eryn · 15 August 2026

★★★★★ 5/5

Google

Daniel has been really helpful, efficient and very friendly too :)

Alice · 19 March 2024

★★★★★ 5/5

Facebook

I would like highlight Nicola Ferguson's work as I've been working with Nicola at the last 1 year and she has done the extra mile in all areas to make it all run smoothly for all her clients . I would be happy to recommend Chancellors and all their team members to both friends and to our clients as well. I think Chancellors should be very proud to have such a helpful assistants and employees with their excellent service skills . Thank you all and thank you Nicola!

Melinda · 10 November 2017

★★★★★ 5/5

Google

Ethan showed me 2 properties today at reading town centre. He was very clear with all the details, very patient to my questions and was very nice and polite. Overall I had a good experience and wish him all the best for his future

Umer · 27 November 2024

★★★★★ 5/5

Google

Had a very good viewing experience with Ethan. He has been very professional throughout the process, with excellent knowledge about the properties as well, that you would expect from the Agency he represents. Very prompt with the replies to the queries as well.

Nidhi · 11 December 2024

★★★★★ 5/5

Facebook

I recently used chancellors estate agents to move to one of there rented property’s. My dealing was with Declan Hartigan ,Who was very informed very helpful and welcoming. Very professional throughout the whole process keeping me informed with a personal touch. It's always a nice surprise when somebody remembers your name considering the amount of people they have to deal with. I highly recommend chancellors estate agent and I am very impressed with Declan Hartigan. After my Smooth transition into my new home I also have perfect after-care service. Robert Higgins

Robert · 21 September 2017

★★★★★ 4/5

Google

The team at Chancellor's is very professional. The Lettings Manager, David is very familiar with the letting market. He is very attentive and can provide lots of advice and stay very close with us , the landlord during the whole process. The other negotiators, Josh and Lauren are also very responsive and follow up with both the 'potential tenants' and us all the time. We have no doubt to appoint them as our sale and/or letting agency going forward.

P · 5 June 2018

★★★★★ 5/5

Facebook

I’ve been really impressed with how helpful the South East area property management team have been, especially Casey Gramson who is always helpful, professional and persistent in ensuring we get the best service from other suppliers, most recently the cleaners at our property. Thanks Casey!

Paul · 9 August 2019

★★★★★ 5/5

Google

Aisha and her team helped us in looking out for the kind of property we require. I appreciate their availability as well as the ease with which things were taken forward.

Charu · 30 July 2022

★★★★★ 5/5

Facebook

Came in to Chancellors in Reading and was greeted by Josh. He was extremely helpful, polite and knowledgeable which is just what I needed when looking for my first property. Overall 5*, and a massive thanks to Josh for making me feel so in control and comfortable :-)

Amy · 10 December 2016

★★★★★ 5/5

Facebook

Me, my husband and our daughter just moved yesterday to our new flat. I can't belive all process was so quick and not as complicated as I first thought. Very special thanks to Nathan Tan, he was very patient and professional, he really supported us. He explained us everything, sometimes twice as we are not a native speakers ;). If you're a bit scared of all this "scary" agencies, forms, processes and other things that may seem to be complicated I can honestly recommend you chancellors and Nathan. Big thanks again!

Judyta · 20 November 2016

★★★★★ 5/5

Google

Thanks to Achilles for showing me the property. He has explained all the property details in full. Thanks

Venkatesh · 23 September 2023

★★★★★ 5/5

Facebook

What a pleasant experience! I went into the Henley branch and spoke to Jon, a very helpful employee for your Henley area. I needed some assistance in my property search and I was very impressed with your employees knowledge of the area, not only places/areas within my budget but also how close the houses were to everything else I would need to be around or near my new home, schools, shops etc! I'm in a bit of a rush as I am moving to the area for a job and knew nothing about Henley and surrounding suburbs. Whilst I was in the branch I was comfortable the whole time and did not feel pressured at all, which is refreshing for an estate agents! I left feeling like I had real direction on what was now within my means and will be back to arrange viewings next time I am in the area! A great experience overall!

Berran · 1 November 2016

★★★★★ 5/5

Google

Chancellors are a great state agents. They are professional and reliable. The letting negotiator Aisha Munir at the Reading branch helped us through the process starting from finding a suitable house up until successfully renting the house that fits all our preferences. She took the time to explain all the renting guidelines to us, since we are new to the UK renting system. If you are looking to find a new house, I highly recommend using chancellors' services.

Hanan · 3 September 2022

★★★★★ 1/5

Google

I searched for a flat in reading with Chancellors. Communications were ok, they tried to accommodate my schedule for viewings. However, at the viewing it seem she only task was to bully us into filling out their application form. The form said we had read their tenants guide, which we hadn't. She did not have a copy of the guide and said 'you can look it up online later'. We also asked to clarify a few points in their T&Cs and what she said contradicted the application form. Needless to say that we did not sign anything. I'll avoid Chancellors in the future.

Karl · 31 July 2016

★★★★★ 4/5

Google

The team at Chancellor's is very professional. The Lettings Manager, David is very familiar with the letting market. He is very attentive and can provide lots of advice and stay very close with us , the landlord during the whole process. The other negotiators, Josh and Lauren are also very responsive and follow up with both the 'potential tenants' and us all the time. We have no doubt to appoint them as our sale and/or letting agency going forward.

P · 21 October 2017

★★★★★ 5/5

Google

We were attracted to the "buzz" in the office at Reading to help us sell our home. Neil persuaded us that they have the team to make it happen quickly. We were not sure what to expect since we are selling a 5 bedroom home and perhaps the demand for that would be more limited than for a 3 - 4 bedroom home. Things started slowly with only 1 or 2 viewings in the first 3 weeks so I talked to Richard Sharman and Josh in the Reading office and they suggested a few things to get things more active. I must say that any viewings we did get were very well qualified (all were already under offer with their own home). We had noticed that an open house was happening in our neighbourhood and mentioned it to Richard, he immediately suggested doing one ourselves and trying to attract some of the people who would be visiting that home (similar in size). It was clear that Richard worked very hard in the following days and registered 2 people for the Saturday afternoon and another one for the following day. The impact of his hard work was one offer on the next working day, which was revised and accepted, and an additional likely offer if we had proceeded with a 2nd viewing. Richard was very encouraging through the process and kept us up to date with his follow-ups. We have accepted an offer subject to contract, and hope to exchange in the coming weeks. The offer was accepted only 5 weeks from initial marketing. We are very happy with that!

Debbie · 1 August 2015

★★★★★ 5/5

Facebook

I had a brilliant call from Kassandra Hopkins last Friday who was great. She found me the best deals for my position and made me feel so comfortable throughout. A very easy phone call and transaction. Would 100% recommend to anyone! Many thanks Kassandra.

Dan · 14 August 2019