Chancellors Reading reviews

★★★★★ 4/5

Google

Mary was invaluable in showing me around the property and also answered questions that I had, making the experience straightforward but also getting information on properties I may be interested in was helpful.

Amiri · 30 March 2025

★★★★★ 5/5

Google

Daniel is really nice and helpful. He answers and explains clearly and patiently.

T · 4 October 2024

★★★★★ 5/5

Google

Dean Smith has been very helpful in finding a property to rent. He was always polite and provided necessary information about the house. I would definitely go back to Chancellor's in future due to the exceptional customer service from Dean.

Mohammed · 1 January 2023

★★★★★ 5/5

Google

Adam and the team in reading have done a fantastic job in securing me a tenant, would highly recommend

Annie · 21 May 2024

★★★★★ 5/5

Google

Great to work with, very proactive and always on the task. Rob has made our end to end transaction very hassle free, from arranging our marketing, open house viewings, sharing stats and dashboards of online views and potential buyers to handling our buying process with negotiations and striking the deal. If you are a genuine seller/buyer, I highly recommend Rob and Chancellors.

Imran · 23 September 2023

★★★★★ 1/5

Facebook

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 23 July 2023

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 13 March 2021

★★★★★ 5/5

Google

My renting requirement was very particular, I'm glad that I approached Chancellor's, they mapped out many options meeting requirement and securing a good flat for me. Special thanks to Achilles as well for getting me good deals.

Neo_007 · 31 January 2023

★★★★★ 5/5

Google

5 stars given specifically for Robert Penfold for what was a long drawn out sales process (not his fault) and for his patience and persistence. Rob somehow kept me calm during some difficult conversations and put in so much effort to get my property sold. If you’re looking for someone that genuinely cares and will try 100% for you, he’s your man.

Octavia · 26 July 2024

★★★★★ 5/5

Google

I had an exceptional experience working with Daniel Wise from Chancellors Reading! From the moment I reached out to them, he was incredibly friendly and helpful. He took the time to understand my needs and preferences, ensuring that they found the perfect rental property for me. I truly appreciated his attention to detail and prompt communication, which made the viewing process smooth and stress-free.Thank you for your outstanding service!

Manish · 18 March 2024

★★★★★ 5/5

Google

I couldn't have asked for a more efficient, professional service from Georgia and team at Chancellor's of Reading. Happy Christmas To one & all 🏂

Richard · 24 December 2023

★★★★★ 5/5

Facebook

Myself and husband have been working with Francesca who took over our property management in the Abingdon Branch. She has been quick to respond, so helpful and overall pleasure to be in contact with. She has made the stress of moving out and dealing with the handover very manageable and easy. Thank you Francesca!!

Sophie · 31 October 2019

★★★★★ 5/5

Google

Alice was welcoming, professional and listened carefully to our comments. She responded appropriately and has followed up quickly with our queries.

Steve · 23 February 2024

★★★★★ 5/5

Facebook

I have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.

John · 5 October 2017

★★★★★ 1/5

Google

DO NOT USE CHANCELLORS MANAGEMENT SERVICE YOU WILL REGRET IT. THE WORST SERVICE I HAVE EVER RECIEVED. 1. SCAMED ME INTO DRS TELLING ME ID GET BACK DAMAGE CLAIM WHICH I HAVENT 2. NEVER ANSWERED THE PHONE IN THE 3 YEARS BEEN USING THEM 3. DIDNT PROPERLY VET TENANTS 4. READ THEIR SMALL PRINT IF YOU ARE GOING TO CHANGE MANAGEMENT THEY WILL INCREASE FEE'S AND ALOT OF HIDDEN FEES I WOULD LEAVE 0 STARS BUT NOT AN OPTION.

Mitchel · 31 May 2023

★★★★★ 5/5

Facebook

Elizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.

Carole · 7 October 2020

★★★★★ 5/5

Facebook

Would definitely recommend Chancellors, they’ve been a massive help since we moved into our property just over a week ago. In particular Casey Gramson, our property manager, has been super, and has dealt with all of our requests effectively, and in a timely manner. Always polite and professional, so yes, would definitely recommend!

Alexander · 9 August 2019

★★★★★ 5/5

Facebook

Just a little note to say how forthcoming and helpful Casey Gramson has been with all things to do with the letting and management of my flat. She's been great and nothing is too much trouble. Very communicative which is what you want and need when letting your property. thanks Casey. Caryl Jones

Caryl · 17 July 2019

★★★★★ 5/5

Google

Ella is very helpful and efficient. She even provided me with a recommendation for a flat and help me to go through the application process more easily.

Zahidah · 31 August 2023

★★★★★ 5/5

Facebook

I do have problems receiving my rental payments on time from one tenant. My account manager is called Emelia. Emelia is polite and methodical in her approach. She is able to give suggestions and possible solutions. She ensures the correct notices are give that protect me. She is prompt in her response and keeps me updated.

Mike · 9 December 2016

★★★★★ 5/5

Google

Found a rental property in Reading through Chancellors who were a great help throughout the process. The lettings exec Dean was professional, attentive and always responded to any questions or requests that we had.

Tom · 31 January 2023

★★★★★ 5/5

Google

Very good viewing experience, Dean was very helpful and well informed regarding the property and was able to answer all my queries and provide extra information to help with my decision.

Ronald · 1 May 2023

★★★★★ 5/5

Google

We had a great experience with finding our first home through chancellors. Daniel carried out our viewing and was very proffesional, we felt comfortable through out and all of our questions were answered clearly. Following our viewing Daniels communication was excellent and he helped us to get the let agreed in a timely manner, he made our experience a 10/10

Mia · 26 June 2024

★★★★★ 5/5

Google

Daniel Wise was on time, professional and helpful at every turn - thank you

John · 21 May 2024