Chancellors Reading reviews

★★★★★ 1/5

Google

Chancellors are our property managers for our rental house. They were lovely, quick working and super helpful up until our let was agreed, and that’s unfortunately when things went downhill. They began hounding us multiple times a day for every piece of documentation under the sun and payments which weren’t due for over a month. I of course understand documents are of course needed for renting a property, but the communication was excessive and we had multiple people calling us for the same information, obviously having not communicated it between themselves. Since moving in they have been absolutely useless. When we moved in the house was in a really grubby, frankly gross, condition despite being described as “cleaned to a domestic standard” and with parts of it in really poor repair. Chancellors are currently in breach of our contract as some much needed works, which they said would be done before we moved in (and which we signed upon in our contract) were not completed. They also only admitted this once we called them out on it. Nearly 5 weeks into our tenancy the works have still not been done, and we’ve given up waiting for a call from the “contractor” we’ve been expecting for the last month. When we contact the property manager they just claim they'll chase the contractor, which clearly isn't working! The student houses I’ve rented over the years in Reading were in better condition and better managed that this. We’re looking to buy a property in the next 6-12 months and even if Chancellors were selling our dream house, I would probably still avoid them. UPDATE: the shower was finally resealed yesterday 3rd Aug, it took 4 months for this to be organised after we moved in.NegativeProfessionalism

SR · 10 November 2021

★★★★★ 2/5

Google

We sold our flat through Chancellors Reading and was initially impressed with Dave who got us a buyer fairly quickly after having not got any interest through a different agent. The service we then got after was nothing to shout about. I had more contact from the agent selling the house we were purchasing making sure we were ok and everything was going smoothly than we did from Chancellors. We had several calls when it got quite close to the end of the sale but nothing was proactive from Chancellors, we were having to reach out. I hadn't had any contact for a few weeks and when I reached out to Dave he told me he had left the business! Why was our sale not handed over to anyone? Likewise 2 weeks after we've moved in to our new home we had contact from the Reading office asking whether we still needed help selling the flat?! I'm not sure how Chancellors can justify taking a % commission for doing very little work and showing a real lack of communication both with us and internally.

Harriet · 10 November 2021

★★★★★ 5/5

Google

Daniel Wise has been very helpful in assisting me with getting accommodation,Nothing like any other agent I have dealt with!I am very impressed and he makes sure he follows up which is really important with us Clients!keep it up Daniel !GREAT Job!

Rutendo · 10 October 2024

★★★★★ 1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

★★★★★ 5/5

Google

Great Staff. Very efficient and always available to arrange viewing . In my opinion of dealing with other agencies, chancellors are by far the best. They treat you like human and a valued client. Ella is super supportive, patient and kind.

C.B.O · 10 October 2024

★★★★★ 5/5

Google

Thank you to Alice, an estate agent from chancellor. I recently booked house viewing and I am very pleased with the excellent service provided. Alice was very friendly, extremely helpful and offered all the required information. She was professional, all the questions were answered and clearly signposted on the questions she was not sure about. Thanks a bunch.

Sumita · 10 November 2023

★★★★★ 5/5

Trustpilot

We chose the right estate agent

We chose the right estate agent. From the first visit by Cormac to do the valuation, to the selling by Sherko who was warm, enthusiastic, engaging and polite

Shona · 19 June 2026

★★★★★ 4/5

Google

Daniel has been great helping me to find a suitable property to rent. He has been very responsive and available to accommodate my schedule and provide all the information required to move the process forward. Thanks for your help Daniel.

Eva · 10 October 2024

★★★★★ 5/5

Google

Ella has been very helpful and gave a lot insights regarding the apartment I was viewing. She was very friendly and helpful throughout booking viewing and after viewing as well. This is the first time I am using any estate agent but chancellor is the best and from the very first day prompt and fantastic. Thankyou.

Rajani · 15 December 2023

★★★★★ 5/5

Google

I had a great experience working with Daniel Wise. He was super helpful and made the whole renting process really smooth. Daniel was prompt, gave me a thorough tour of the flat, and took the time to explain everything I needed to know.

Yash · 11 August 2024

★★★★★ 5/5

Trustpilot

We had a fantastic experience with…

We had a fantastic experience with Chancellor’s in Chipping Norton when selling our property. The team provided excellent service throughout the entire process, professional, responsive, and supportive at every stage. Everything was handled smoothly and efficiently, making what can be a stressful time far easier.

Merlin · 22 August 2025

★★★★★ 1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026

★★★★★ 5/5

Trustpilot

Felicity & Emilia were great

Felicity & Emilia were great. 10x better experience than using any other lettings company/agents!!

Chris · 26 May 2026

★★★★★ 5/5

Google

Had a great first experience with Chancellors,I am first time buyer and everything was set up within 1 week! Alice from the team has been excellent and supportive for me. The process has been very smooth, great client communication and highly recommend to go to Alice for your property enquiries. I would highly recommend their service.

Awais · 10 November 2023

★★★★★ 5/5

Google

Would like to say a Big thanks to Daniel Wise who has been a great help in finding a place to live. He has gone above and beyond to find everything I wanted for my next rental property.

Tracey · 10 October 2024

★★★★★ 5/5

Google

I would like to thank Daniel Wise and his colleagues in Reading for their professionalism and sincerity. From the time we left an inquiry online to when he confirmed our move-in date, he guided us through the whole renting process and made it very smooth. I would highly recommend Daniel. Thanks!

Alan · 13 February 2024

★★★★★ 5/5

Trustpilot

We recently met with Charlotte in…

We recently met with Charlotte in search of our next home, we found her very helpful on the viewing, and appreciated that she kept in touch.

Mr · 15 June 2026

★★★★★ 5/5

Trustpilot

A review for Shelby Chandler-Wootton as…

A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!

Pete · 20 December 2025

★★★★★ 5/5

Trustpilot

My interactions during my search for a…

My interactions during my search for a house with Hannah have been so wonderful, and one that needs recognition. Despite the negatives I got from friends regarding how less helpful the chancellor would be for me to find a house, was proven wrong through her and other team members i come across when I visited the office. She was professional and supportive all the way, until a house was found. I am so grateful to the institution and her. God be with you all as you continue supporting the community. Compliments of the season.

Jeune · 19 December 2025

★★★★★ 5/5

Trustpilot

Venus

Ms. Olivia Hesson is very helpful.

Mrs · 22 October 2025

★★★★★ 1/5

Trustpilot

Appalling

Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.

Pablo · 26 May 2026

★★★★★ 5/5

Google

Sarah Cox hosted a viewing for me last night. She was extremely helpful and was able to provide me with answers to all my questions about the property. She was personable and approachable without being pushy, did not rush me during the viewing and made the whole experience pleasant and enjoyable. Thank you Sarah.

Kim · 10 November 2023

★★★★★ 5/5

Google

I have been using Chancellors Estate Agents since arriving to the UK in 2017. Once again, I called upon them to deliver a respectable place to call home. The Reading Office - Luis Allwright has been nothing less than EXCEPTIONAL. I appreciate his help and thank you Chancellors, for sending your best! Keifer Rockburn

Keifer · 10 November 2023

★★★★★ 5/5

Google

Mary was friendly . Open to answer all my questions professionally.

Mabel · 25 August 2025