Chancellors Reading reviews

★★★★★ 5/5

Trustpilot

prompt and comprehensive letting…

prompt and comprehensive letting process Leilana was our very helpful contact

Alison · 26 May 2026

★★★★★ 5/5

Trustpilot

We were looked after by Jamie woodland…

We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend

Mark · 1 October 2026

★★★★★ 5/5

Trustpilot

I really liked this property

I really liked this property, it made me feel great. The staff were nice and kind to me. And especially Hannah Patterson - Davey! Thank you!

Elena · 22 January 2026

★★★★★ 5/5

Trustpilot

First time buyer

As a single, first time buyer - Callum was incredible when showing me the flat I bought, and helping through the process too. Couldn’t recommend enough!

Lauren · 22 January 2026

★★★★★ 4/5

Trustpilot

Frankie is a great manager.

Following my move, I had the pleasure to be in contact with Frankie, the property manager. Dispite several technical issues I found in the property she was promply available to arrange all the works that needed to be done at the property.

AD · 22 January 2026

★★★★★ 2/5

Google

I registered with Chancellors whilst looking for a property to buy, along with many other agencies. However, Chacellors were by far the most disorganised agency and in the end I deregistered from them even though I was still looking for a house, just to stop the calls and emails. I would get constant calls and emails, sometimes from different team members within an hour of each other asking if I was still looking for a property. Once I confirmed I was I would get told “great we will send you a list of suitable properties” but this never happened. I once chased for this list of suitable properties and got sent a list of properties half of which I knew to be sold from Rightmove, which was confirmed once I asked about viewing some of them. I must have told Chancellors what we were looking for at least once a month but when we were sent property details they would be wholly unsuitable (e.g. we are looking for a period house minimum 3 bedrooms and was sent details of 2 bed flats way under budget). Couple of properties we viewed with them agent was late and a bit clueless about the house/area and got a bit sarky when we politely said one house wasn’t for us.

Eliza · 11 November 2019

★★★★★ 5/5

Google

Ethan was extremely professional with an approachable manner. He gave lots of detail about the property I was viewing and was flexible with regard to arrange a convenient viewing date. Highly Recommended.

Kelly · 9 November 2024

★★★★★ 5/5

Google

Thanks Achilles Michalari for your sincere effort and professionalism in showing the house today (10/06) at Ormsby street Reading and explaining the things clearly. It was really helpful for me to take the decision and would really appreciate your sincere effort and recommend Chancellors Agency for my colleagues and friends anytime.

Karthikeyan · 10 November 2023

★★★★★ 5/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you

Hemanth · 16 June 2026

★★★★★ 5/5

Google

Shocked to see so many bad reviews. My properties have been with David Paton and his team for several years now and I have never had a bad experience. David is friendly, easy to contact and makes my life as a landlord incredibly stress free and easy. His team always seem on the ball and have always sourced me a tenant in good time. Many thanks to David and the rest of the Reading branch.

J · 10 November 2020

★★★★★ 5/5

Trustpilot

Brilliant service from initial contact…

Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.

Andy · 23 May 2026

★★★★★ 1/5

Google

Had a bad experience by letting chancellors manage my house in Reading, Tennat which chancellors found not only damaged the house in just 1 year but also did not paid the rent for last 2 months, chancellors who were fully managing the house could not do much except for sending few reminder letters which Tennats binned and the chancellors raised there hands and asked me to solve it myself with Tennats on top of that forced me to pay the commission for the rent which I never received. Landlords need to be careful with chancellors on how they write the contract as they just want there money without any care about landlords, I raised the issue with chancellors directors who just passed the issue to another manager who just asked to pay. I would never recommend them to any one and would never work them again.

Faisal · 10 October 2024

★★★★★ 5/5

Trustpilot

So far I have been having a good…

So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.

Ms · 18 March 2026

★★★★★ 5/5

Google

I have a really good experience with Ella! Ella is doing a great job, she is been clear and transparent she shows everything and explains. Well I appreciate and was great meet Ella! Thank you so much for the amazing job and for your kindness.

Marta · 13 February 2024

★★★★★ 1/5

Google

I moved into a property which was "fully managed" by Chancellors back in June and the lettings office was incredibly helpful through the whole process of referencing and moving in, I cannot stress enough how helpful David was during this process. However, upon moving into the property I sent across a list of issues to our property manager and 3 months later not a single issue has been sorted despite sending multiple emails and making phone calls. These issues include improvements to the property which were agreed and signed for as part of my tenancy agreement, I had hoped that curtain rails for the windows was not a big ask but 3 months later I still have no privacy in my bedroom as it looks out to windows opposite and my front room is not being used as I'm not willing to have valuables on show to the street. Other issues include no running hot water in the bathroom sink, no gas connected to hobs, a shower that has a constant stream of running water even when turned off and many other more minor issues. They have pushed the blame onto the landlord not responding to their communications. Even after calling to chase a response to one of my emails I was told I would get a reply by the end of the day or first thing the next day and this didn't happen, I have also sent multiple emails and had no response or even acknowledgement that they had read my email and were looking into it. This doesn't really fill me with confidence that they are doing their utmost to chase the landlord and resolve these issues. As a tenant I'd advise you to avoid this agency as I've had bad experiences before but 3 months of waiting and still no idea when these issues will be fixed really lands this as the worst experience I've had with a letting agency.

Ryan · 11 December 2017

★★★★★ 5/5

Google

We were impressed with Idris. He not only showed up earlier than planned, but was also super knowledgeable about the flat, he was very open and honest in answering our questions. Just a great person to work with. This is how a real estate agent should be. What a great experience. Thank you!

Daniela · 5 September 2025

★★★★★ 1/5

Google

I moved into a property which was "fully managed" by Chancellors back in June and the lettings office was incredibly helpful through the whole process of referencing and moving in, I cannot stress enough how helpful David was during this process. However, upon moving into the property I sent across a list of issues to our property manager and 3 months later not a single issue has been sorted despite sending multiple emails and making phone calls. These issues include improvements to the property which were agreed and signed for as part of my tenancy agreement, I had hoped that curtain rails for the windows was not a big ask but 3 months later I still have no privacy in my bedroom as it looks out to windows opposite and my front room is not being used as I'm not willing to have valuables on show to the street. Other issues include no running hot water in the bathroom sink, no gas connected to hobs, a shower that has a constant stream of running water even when turned off and many other more minor issues. They have pushed the blame onto the landlord not responding to their communications. Even after calling to chase a response to one of my emails I was told I would get a reply by the end of the day or first thing the next day and this didn't happen, I have also sent multiple emails and had no response or even acknowledgement that they had read my email and were looking into it. This doesn't really fill me with confidence that they are doing their utmost to chase the landlord and resolve these issues. As a tenant I'd advise you to avoid this agency as I've had bad experiences before but 3 months of waiting and still no idea when these issues will be fixed really lands this as the worst experience I've had with a letting agency.

Ryan · 11 November 2017

★★★★★ 5/5

Trustpilot

Good service

Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.

SPNP · 22 May 2026

★★★★★ 5/5

Google

Fantastic service during my hunt for a new apartment! The entire team at Chancellor's and especially Ella where extremely help and proficient, from start to finish in securing a new apartment. I would definitely recommend this team to anyone looking for rental properties in the Reading area.

Andrew · 15 December 2023

★★★★★ 5/5

Trustpilot

I had a great experience with Jamie Woodman - Chancellors Property Manager.

I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.

Mr · 18 June 2026

★★★★★ 5/5

Google

Daniel Wise offered us excellent service from start to finish. The agent was professional and responsive .Guided us through every step and achieved a great result. Highly recommended."

Ushlar · 10 April 2026

★★★★★ 5/5

Trustpilot

Absolutely outstanding from start to…

Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.

Mr · 18 May 2026

★★★★★ 5/5

Google

Ella was super helpful and open in our initial discussion regarding possible rentals in Reading. I have contacted at least 6 other estate agents in Reading over the last few weeks and not one of them has been anywhere near as open, proactive and transparent about the market, the processes and the status of properties of interest. After speaking with Ella i will certainly focus on Chancellors as a prefered agency to continue my search with if suitable properties come up.

Matt · 10 November 2023

★★★★★ 5/5

Google

We're so excited to be moving in to our first home together with Chancellor's. Daniel Wise was a fantastic help throughout the whole process, he found answers to all my questions and made the whole thing so much easier.

Andy · 13 May 2024