Trusted Agent profile · Reading
★★★★★
565 reviews across 2 platforms
46 Market Place, Reading, RG1 2DT, RG1 2DT
Chancellors's office in Reading, at 46 Market Place, is rated 4.6 out of 5 across 565 reviews on two platforms, including 370 Google reviews rated 4.7.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleWe're so excited to be moving in to our first home together with Chancellor's. Daniel Wise was a fantastic help throughout the whole process, he found answers to all my questions and made the whole thing so much easier.
Thank you Andy for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
TrustpilotSmooth and Professional Tenancy Renewal
I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
5/5
TrustpilotDanielle was excellent from start to…
Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant
5/5
GoogleExcellent service, prompt responses to questions and great market insight. Naomi was very helpful and answered all our questions in a timely manner. She understood what we were after and showed a range of high quality properties.
Thank you Isha for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleWe've just relocated to UK and we've found it very difficult to arrange viewing and rent a property. We really appreciate Chancellor's who has been so helpful and arranging for viewings and especially Luis Allwright who is very accommodating, super efficient and professional.
Thank you Eric for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotChampion Chancellors Team
Kirsty, Jordan and Shelby gave us fabulous customer service. We can not fault them at all, they gave us regular telephone updates, emailed any progress reports or conversations and would happily recommend them to anyone!
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
TrustpilotBest agency and very professional service
I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleMy flat was on sale in March 2024 with another estate agent and one of Chancellors agents called me 2x days in a row in March and asked me if I wanted to rent it out instead of selling. I told him the first time that I was selling it because I needed the money for a deposit on a house. He called again the next date, less than 24 hours later, and asked the same thing. Now, over the past 2x weeks, I've had 2x of their agents call me and ask me if I want to sell/rent my flat to someone they have on the line. My flat has been sold STC on Rightmove since the beginning of April. Proper special lot working there.
Hello Weeaboo, thank you for highlighting this, we will look into this for you right away. Please email us at directors@chancellors.co.uk so we can investigate further. Many thanks.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
5/5
GoogleI met Ethan on my arrival. I found him very professional. Shown me property around without rushing through and answered all my questions professionally. Thanks Ethan
Hi Habib, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleGeorgia from the Reading branch has been excellent, great communication through calls and emails. Has helped me secure all the viewings I needed and has always been on the other end of the line. Thanks Georgia
Thank you Marios for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleDaniel was really helpful in helping us find a rental. It can be really difficult as sharers but he made finding a property and securing the tenancy really easy. Would definitely recommend going to him !!
Thank you Celeste for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleWe've just relocated to UK and we've found it very difficult to arrange viewing and rent a property. We really appreciate Chancellor's who has been so helpful and arranging for viewings and especially Luis Allwright who is very accommodating, super efficient and professional.
Thank you Eric for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotTenancy renewal
Emilia Williams assisted me in renewing a new contract with my current tenants. She provided excellent communication throughout and it was a very efficient service. I am very happy that the tenants have signed the new tenancy agreement with the proposed terms.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
2/5
GoogleLettings team are amazing! Sales team rubbish My preference was to sell my property however it is currently on rent via a Different agent I emailed both divisions. Lettings sent through terms and had an offer after 1 day of viewings. Sales team I have chased three times as they havnt even bothered sending terms! Needless to say I have now found another agent - guess they do not need the business!
Thank you for letting us know about this aenika, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
GoogleExcellent apartment explanation with clear details done by Ethan Ethan was on time for the meeting with a friendly approach
Thank you Cristian for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotExcellent service
Always had excellent service with Chancellors. A very considerate and caring company.
We appreciate your kind words. We are happy to hear you always receive excellent service.
5/5
GoogleElla was super great in explaining the details of the property. She is very knowledgeable in her field. Anyone who is trying to find a good place in Reading should reach out to Chancellors, as they are one of the best.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control Kept me informed,went out of her way to find out specific details of various properties
5/5
GoogleAlice has been nothing short of brilliant during the process so far. Very friendly and forthcoming. As first time buyers, we are very grateful to her for her hard work.
Thank you Grace for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
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