Chancellors Reading reviews

★★★★★ 5/5

Google

Malcolm Cowie was absolutely superb. He was supporting throughout the process of letting a home in wallingford.its very hard for me to get a house near my office in wallingford.he helped me through out the process.He managed to do the process very quickly . Very good and professional service provided by malcolm. Everything was done and checked on time.Thank you 😊

Lijesh · 14 March 2024

★★★★★ 5/5

Google

Daniel has been extremely helpful whilst helping us view and apply for a property in reading. With very prompt replies and providing a great back and fourth between us and the landlord. He is very polite and professional and has continued our great experience with chancellors as a whole. Overall we have been very impressed with him and the company.

Alice · 14 March 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Chancellors were fantastic in helping me sell my house so quickly. I only had 4 viewings, all with serious buyers, and received 2 great offers straight away. Georgia and Robert in the Reading branch couldn’t have been more helpful or informative throughout the whole process, they really made everything smooth and stress-free. I’d highly recommend Chancellors to anyone looking to sell, excellent service from start to finish!

Oliver · 25 August 2025

★★★★★ 5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction with him was pleasant, and he really stood out despite the challenges we faced elsewhere in the process.

Mrs · 18 March 2026

★★★★★ 5/5

Google

I had a great experience viewing a property with Georgia Brown. She was professional, friendly, and very knowledgeable throughout the process. Georgia took the time to answer all my questions and made the viewing feel relaxed and informative rather than rushed. Overall, a very positive experience

Pushpendra · 20 March 2026

★★★★★ 5/5

Google

During our phone conversation, Achilles was rather polite as he requested my information. Due to the fact that I was travelling from London, he was able to schedule a viewing for me in the late afternoon. He addressed all of my inquiries and provided relevant details about the flat during the viewing. The entire process, from the phone conversation to the viewing, was pleasant.

Eva · 10 November 2023

★★★★★ 5/5

Google

Joshua Milam was great with helping me find a property. He was always available to discuss any questions I had, to manage offers, and to arrange a second viewing. Thanks for all your help with my first property. The rest of the team were also supportive whenever I rang the office and always directed my calls. I had a great experience with Chancellors.

Ambreen · 10 November 2023

★★★★★ 5/5

Google

I am currently in the process of finalizing a letting contract through Chancellors, and my experience thus far has been quite positive. Ella Hunt has been incredibly helpful in assisting me with the offer and has provided continuous support throughout the process. Working with her has been a pleasure, and I am excited about my new flat.

Antonina · 13 February 2024

★★★★★ 5/5

Google

Definitely recommend Mary, very easy to talk to and polite, had a great time with my property viewing

Pranav · 25 August 2025

★★★★★ 5/5

Google

Daniel Wise was very helpful and walked me through out the process step by step. I am soo grateful he explained everything and ensured that I understood it all.He is very profesional, well mannered , supportive and posses great communication skills. Thank you very much Daniel Wise

Tiwayinashe · 11 August 2024

★★★★★ 5/5

Google

All Sorted and a big thank you to Malcom Cowie

Panagiotis · 5 November 2025

★★★★★ 1/5

Google

Chancellors are our property managers for our rental house. They were lovely, quick working and super helpful up until our let was agreed, and that’s unfortunately when things went downhill. They began hounding us multiple times a day for every piece of documentation under the sun and payments which weren’t due for over a month. I of course understand documents are of course needed for renting a property, but the communication was excessive and we had multiple people calling us for the same information, obviously having not communicated it between themselves. Since moving in they have been absolutely useless. When we moved in the house was in a really grubby, frankly gross, condition despite being described as “cleaned to a domestic standard” and with parts of it in really poor repair. Chancellors are currently in breach of our contract as some much needed works, which they said would be done before we moved in (and which we signed upon in our contract) were not completed. They also only admitted this once we called them out on it. Nearly 5 weeks into our tenancy the works have still not been done, and we’ve given up waiting for a call from the “contractor” we’ve been expecting for the last month. When we contact the property manager they just claim they'll chase the contractor, which clearly isn't working! The student houses I’ve rented over the years in Reading were in better condition and better managed that this. We’re looking to buy a property in the next 6-12 months and even if Chancellors were selling our dream house, I would probably still avoid them. UPDATE: the shower was finally resealed yesterday 3rd Aug, it took 4 months for this to be organised after we moved in.NegativeProfessionalism

SR · 10 November 2021

★★★★★ 2/5

Google

We sold our flat through Chancellors Reading and was initially impressed with Dave who got us a buyer fairly quickly after having not got any interest through a different agent. The service we then got after was nothing to shout about. I had more contact from the agent selling the house we were purchasing making sure we were ok and everything was going smoothly than we did from Chancellors. We had several calls when it got quite close to the end of the sale but nothing was proactive from Chancellors, we were having to reach out. I hadn't had any contact for a few weeks and when I reached out to Dave he told me he had left the business! Why was our sale not handed over to anyone? Likewise 2 weeks after we've moved in to our new home we had contact from the Reading office asking whether we still needed help selling the flat?! I'm not sure how Chancellors can justify taking a % commission for doing very little work and showing a real lack of communication both with us and internally.

Harriet · 10 November 2021

★★★★★ 5/5

Google

Daniel Wise has been very helpful in assisting me with getting accommodation,Nothing like any other agent I have dealt with!I am very impressed and he makes sure he follows up which is really important with us Clients!keep it up Daniel !GREAT Job!

Rutendo · 10 October 2024

★★★★★ 1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

★★★★★ 5/5

Google

Great Staff. Very efficient and always available to arrange viewing . In my opinion of dealing with other agencies, chancellors are by far the best. They treat you like human and a valued client. Ella is super supportive, patient and kind.

C.B.O · 10 October 2024

★★★★★ 5/5

Google

Thank you to Alice, an estate agent from chancellor. I recently booked house viewing and I am very pleased with the excellent service provided. Alice was very friendly, extremely helpful and offered all the required information. She was professional, all the questions were answered and clearly signposted on the questions she was not sure about. Thanks a bunch.

Sumita · 10 November 2023

★★★★★ 5/5

Trustpilot

We chose the right estate agent

We chose the right estate agent. From the first visit by Cormac to do the valuation, to the selling by Sherko who was warm, enthusiastic, engaging and polite

Shona · 19 June 2026

★★★★★ 4/5

Google

Daniel has been great helping me to find a suitable property to rent. He has been very responsive and available to accommodate my schedule and provide all the information required to move the process forward. Thanks for your help Daniel.

Eva · 10 October 2024

★★★★★ 5/5

Google

Ella has been very helpful and gave a lot insights regarding the apartment I was viewing. She was very friendly and helpful throughout booking viewing and after viewing as well. This is the first time I am using any estate agent but chancellor is the best and from the very first day prompt and fantastic. Thankyou.

Rajani · 15 December 2023

★★★★★ 5/5

Google

I had a great experience working with Daniel Wise. He was super helpful and made the whole renting process really smooth. Daniel was prompt, gave me a thorough tour of the flat, and took the time to explain everything I needed to know.

Yash · 11 August 2024

★★★★★ 5/5

Trustpilot

We had a fantastic experience with…

We had a fantastic experience with Chancellor’s in Chipping Norton when selling our property. The team provided excellent service throughout the entire process, professional, responsive, and supportive at every stage. Everything was handled smoothly and efficiently, making what can be a stressful time far easier.

Merlin · 22 August 2025

★★★★★ 1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026

★★★★★ 5/5

Trustpilot

Felicity & Emilia were great

Felicity & Emilia were great. 10x better experience than using any other lettings company/agents!!

Chris · 26 May 2026