Chancellors Reading reviews

★★★★★ 5/5

Trustpilot

Thank you Chancellors!

Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!

Alwyn · 6 October 2026

★★★★★ 1/5

Trustpilot

Extremely poor property management and communication

Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.

Maneesha · 11 September 2026

★★★★★ 2/5

Trustpilot

The frustrating experience of dealing…

The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.

Sarah · 10 September 2026

★★★★★ 5/5

Trustpilot

Good help

Charlotte has been great and patient, showing me all available houses I am interested in purchasing.

Miss · 21 May 2026

★★★★★ 5/5

Trustpilot

Molly is highly efficient

Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.

PRAV · 20 May 2026

★★★★★ 4/5

Trustpilot

Viewing went well and was well guided…

Viewing went well and was well guided and explained. The follow-up was useful and well conducted.

Mr · 19 May 2026

★★★★★ 5/5

Google

It is a reliable and fast acting agency. Our agent Ethan Howes was very helpful and explained everything. Thank you

Lucia · 15 April 2026

★★★★★ 5/5

Trustpilot

Outstanding service from start to…

Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.

S · 31 August 2026

★★★★★ 5/5

Trustpilot

Jamie Woodman has been really helpful

Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.

Miss · 18 May 2026

★★★★★ 5/5

Google

I would like to express my sincere appreciation to the entire Chancellors team and management for their professionalism and the excellent support provided to me and my family. In particular, I would like to extend my gratitude to Naomi for her outstanding guidance and dedication. Her support played a key role in successfully completing the purchase of my property, and I am truly grateful for all her efforts.

Ahmed · 3 April 2026

★★★★★ 5/5

Trustpilot

Really great service from Charlotte at…

Really great service from Charlotte at chancellors. I’ve had negative experiences with estate agents in the past but Charlotte was professional, polite and knowledgeable about the property she was showing me. She got back to me quickly with answers to follow up questions I had.

Miss · 26 May 2026

★★★★★ 5/5

Trustpilot

Henley Chancellors Review

I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.

Mr · 18 May 2026

★★★★★ 5/5

Google

My experience with Chjancellors - reading Estate Agents was astonishing. The booking was done pretty quick and I recently had the pleasure of viewing a property that mostly met my expectation. The agent, Achilles Michalari, whose expertise and warm approach made the viewing a delight, was knowledgeable about the area and the market, and patiently answered all of my questions with detailed information. The property itself was presented beautifully, reflecting the high standards of Chancellors. I appreciated the agent's punctuality, the thorough walk-trhough of the property, and the insightful suggestions of how the space could be utilized to fit my lifestyle. Overall, my experience was exceptional, so I wholeheartedly recommend Chancellors - Reading Estate Agents to anyone looking for a seamless and positive property viewing or buying experience.

Bogdan · 13 April 2024

★★★★★ 5/5

Google

Chancellor's was incredibly helpful. There were a few issues along the way, but the realtor we worked with, Daniel Wise, helped smooth everything out for us. He, and Natasha Webster, ensured everything got sorted in time and have been brilliant to work with.

Paige · 5 September 2025

★★★★★ 5/5

Trustpilot

Dan has been brilliant

Dan has been brilliant, very accommodating very polite and a pleasure to deal with

Sarah · 15 May 2026

★★★★★ 5/5

Trustpilot

Excellent experience

We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!

Fabio · 2 October 2026

★★★★★ 5/5

Trustpilot

Great service

Charlotte has been extremely polite professional and helpful

Phil · 17 June 2026

★★★★★ 5/5

Trustpilot

Bethany was really engaging and had a…

Bethany was really engaging and had a great understanding of the property.

Jonathan · 16 May 2026

★★★★★ 5/5

Google

I was in contact with Mary at Chancellors while viewing properties and she was a great support throughout the process. She was consistently helpful, friendly, and courteous, always ensuring I had all the information I needed to make informed decisions. Communication was clear and reliable at every stage and she was understanding and easy to work with. I would happily recommend her to others.

Harry · 10 April 2026

★★★★★ 1/5

Google

Alice Lake and Naomi Bellanti rude employees - based in the reading branch. My brother and sister in law were really looking forwards to a viewing in reading at 10:30 on the 27th of Jan 2024 (which is today). Alice and Naomi were the estate agents they'd been communicating with. They were very excited because they are looking for their first house to buy as a couple. However, due to severe train delays and cancellations my brother and his wife were put on a rail replacement bus to reading which meant that they were going to be late. This is obviously something out of their control and they were really stressed because of this. They contacted Alice and Naomi to keep them informed and initially Naomi was happy to meet with them despite the slight delay. However, Alice rang them a few minutes later to say and I quote "we expect punctuality" and to inform that they have other commitments after which she cancelled the viewing. My brother left for reading early in the morning, because he lives in London, just so he could make it on time for the viewing (Alice and Naomi were informed , in prior conversations, of the fact that public transport was going to be used). The train network has been unreliable for over a year now so the least they could do is to show some understanding. They've had to make a long journey, be put on a bus to reading only to be half way told that the viewing is cancelled??!. Alice/Naomi, I get that you are a salesperson and you probably have a target to meet, but where is the human side of you? Why are you so rude? The name/reputation of this company depends on employees such as yourself. Therefore, please wake up and start treating your clients with respect/understanding for God's sake! Sales targets aside, your clients are human beings and deserve the same treatment you deserve if and when you are in need of help/kindness/understanding.

Lizel · 13 February 2024

★★★★★ 5/5

Trustpilot

Positive experience throughout

Aisha was timely, honest, informative, helpful, etc.

Mr · 16 June 2026

★★★★★ 5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

★★★★★ 5/5

Trustpilot

The Team at Chancellors in Reading went…

The Team at Chancellors in Reading went above and beyond. Not only were they helpful finding my new home, but helped with the exchange keeping all parties updated. Even on the last day they were great, driving the spear keys for the property and dropping them off so I didn't need to go into Reading during Christmas. Thank you all.

Mr · 21 December 2025

★★★★★ 5/5

Trustpilot

Good property manager helps

Chancellors can sometimes be slow when dealing with maintenance requests from tenants, and sometimes require repeat chasing up. But having a good property manager really helps. I was dealing with Coco Robert-Squire who was efficient and proactive in sorting out my maintenance issues in the rented property, and got the issues resolved pretty quickly.

Mr · 15 June 2026