Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe experience with Chancellors - Reading Letting agents is very smooth and hassle free. I would like to highlight the efforts and service provided by Achilles Michalari is commendable and meritorious. The property acceptance response was provided within day and without following up too much unlike other agencies out there. Another good thing is the holding deposit is not deducted unless confirm with Landlord whereas other agencies just collect the holding deposit first without confirming and need to follow up for refund for long time. I would definitely recommend Chancellors - Reading for the letting services. Thank you Achilles - you are awesome!
Vaibhav · 10 November 2023
Agent replied · 9 November 2024
Thank you for leaving us this great review Vaibhav, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleEthan from the Reading Branch of Chancellors has delivered a fantastic level of service throughout the acquisition of a desirable, reasonably priced leafy property close to the centre of the City of Reading. He was able to promptly and effectively get answers to any questions, as well as address all my individual needs as a customer.
I look forward to the start of what I am sure will become a long term relationship with his team, as I can already identify an outstanding level of competance that I am sure will be difficult for other agencies to compete with.
L · 11 October 2025
Agent replied · 10 November 2025
Hi L, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotOdeta was very helpful bright and…
Odeta was very helpful bright and cheerful, went out of the way to help
James · 18 March 2026
Agent replied · 20 March 2026
We appreciate your wonderful feedback! We are so glad that you found the service helpful, especially the advice on recent legislation. We're happy we could assist you in finding your ideal place and that you felt supported.
★★★★★ 5/5
GoogleJessica was very organised and helpful, on time and very informative
O · 10 April 2026
Agent replied · 17 April 2026
Thank you for your wonderful feedback! We're thrilled to hear that Jessica was able to assist you with her organised and informative approach. It's always our goal at Chancellors - Reading Estate Agents to provide timely and helpful service. We appreciate your kind words and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotEllie has been kind
Ellie has been kind, and helpful and always on the end of the phone to answer any questions you have
Mrs · 22 January 2026
Agent replied · 23 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotIsabelle is very supportive and always…
Isabelle is very supportive and always listens .... great communication and very kind
Wendy · 18 March 2026
Agent replied · 20 March 2026
We appreciate you sharing your positive experience; we're glad to hear you were satisfied with the support and communication.
★★★★★ 5/5
GoogleMary Barlow has been extremely helpful in suggesting apartments matching our expectation and requirements. She has been very swift with responses and feedbacks. Much appreciated for her help in our house hunting process.
Saugata · 16 September 2025
Agent replied · 23 September 2025
Thank you saugata for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleElla, the Senior Lettings Negotiator, who provided me with the chance to view the property, was on premises when I arrived and showed me around and answered all my questions. She was most knowledgeable about the property, and suggested a way forward to ensure I got some storage space in the garage, which wasn't previously available. All in all, a very warm and professional meeting and viewing, and my offer for the premises has now been accepted. Excellent!
Ian · 11 October 2025
Agent replied · 10 November 2025
Hi Ian, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleI recently worked with Achilles Michalari from Chancellors Reading and had a fantastic experience. Achilles was professional, knowledgeable, and very helpful throughout the entire process. He quickly answered all my questions, made scheduling viewings easy, and guided me to find the perfect home.
I highly recommend Achilles and Chancellors for anyone looking to rent a property. Their great service made everything smooth and stress-free.
Thank you, Achilles!
Nielsen · 12 June 2024
Agent replied · 9 November 2024
Thank you Nielsen for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
★★★★★ 1/5
GoogleVery bad service 😡
Yesterday, I saw a property on your website and went to your office to ask if it was available. A lady told me that it was, and I asked if I could view it the same day. She first suggested 2:30 pm, but I explained that I had a doctor’s appointment at that exact time (as I am pregnant). I asked if it could be at 2:00 pm instead. She went to check with her colleague, but he said “no.” From the way it was handled, it seemed that he simply did not want to, rather than that he could not.
She then told me we could arrange the viewing for the next day and that she would send me an email confirmation. However, I waited four hours and received nothing. I went back to the office and spoke to another person, who said that she was probably busy and forgot to send it. I find this very unprofessional. Later, her colleague told us that we could view the house today at 3:00 pm. My husband and I both work in Sheffield
which is more than half an hour away, so we took time off work and were on our way when we received a call saying that the property had already been taken by someone else.
This was very disappointing. I feel that the service we received was not professional at all. It also seemed that we were ignored because we are not English speakers. This is the second time it has happened to us, and I am really unhappy with the way we were treated.
Rania · 16 September 2025
Agent replied · 23 September 2025
Thank you for bringing this to our attention Rania, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
★★★★★ 5/5
TrustpilotGreat customer service
Chancellors have proved quite helpful to us in a challenging rental market. I was especially happy with Julia’s level of effort and flexibility in helping me understand the rules of UK tenancies that were new to me, and guiding me through the process of starting a tenancy.
Mr · 16 June 2026
Agent replied · 23 June 2026
We're so glad we could assist you in a challenging market. We appreciate your kind words about our team's effort and guidance with your tenancy.
★★★★★ 5/5
TrustpilotHannah Rae has been so supportive in…
Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.
Eko · 19 August 2026
★★★★★ 5/5
TrustpilotGreat response time
Great response time. Issue was resolved promptly by Jamie Woodman
Mr · 18 March 2026
Agent replied · 20 March 2026
We're happy to hear that your issue was resolved quickly. Thank you for your positive feedback; we appreciate it very much.
★★★★★ 5/5
GoogleDaniel Wise was very helpful and professional during the course of the viewing, renting process. He kept in constant communication and provide help where necessary
Courage · 27 October 2025
Agent replied · 10 November 2025
Thank you for leaving us this great review Courage, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleDaniel is very helpful and supportive. I have witnessed Daniel walking the extra mile to help both tenants and landlord. Daniel gave me a positive impression and his professional mannerism encouraged me to progress with Chancellors. From what I have seen, Daniel is a good asset for Chancellors. Thanks for your support Daniel and wishing you all the best in your career.
Amr · 12 July 2024
Agent replied · 9 November 2024
Thank you for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto Daniel and the team for you.
★★★★★ 5/5
TrustpilotExtremely supportive and helpful staff member
Leilana Butler was extremely supportive and helpful with the setting up of necessary documentation pertaining to my new tenants
Carolyn · 19 December 2025
Agent replied · 22 December 2025
We appreciate you taking the time to share your positive experience. It's great to hear that you received such helpful support with your new tenant documentation.
★★★★★ 5/5
GoogleHappy with the service, very quick response and viewing was arranged conveniently even though it was a weekend .Ella was very thorough with the viewing and answered all queries.
Himal · 8 September 2025
Agent replied · 8 September 2025
Thank you for leaving us this great review Himal, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotGreat communication throughout the sale…
Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.
Mark · 20 May 2026
Agent replied · 27 May 2026
We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!
★★★★★ 5/5
GoogleHad an opportunity to consult Idris Butt at Chancellors for my rental/mortgage requirement. He has been an absolute delight to work with. Idris is not only thoughtful about my requirement but also equally focussed to help me with his insights and guidance from Chancellor rental and mortgage team. Thank you Idris!
Rudra · 6 December 2024
Agent replied · 9 December 2024
Hi Rudra, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 1/5
GoogleThe worst agency experience ever. They are consistently delayed in almost every communication or tenant-related request. Their follow-ups come 4, 5 months late, and all they seem to care about is taking their percentage. The customer service is truly awful, I even had a senior property manager hang up on me.
As a landlord, I would never use them again in Reading, and I would never recommend them to anyone.
F · 4 November 2025
Agent replied · 10 November 2025
Hello F, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chancellors - Reading Estate Agents branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
★★★★★ 5/5
TrustpilotHi to everyone at chancellors am please…
Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp
Jonny · 1 September 2026
★★★★★ 5/5
GoogleI had such a great experience with Daniel Wise. He helped me so much throughout the whole process and was always available to answer my questions and numerous calls. He made everything feel easy and less stressful, and I truly appreciate all his help. Thank you again!
Angel · 15 April 2026
Agent replied · 17 April 2026
Hi Angel, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotThe bookings viewing process was quick
The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us
Jasbir · 27 August 2026
★★★★★ 5/5
TrustpilotGreat service
My experience of the service provided By Akansha Misra has been great. All through the sales process she has been amazing, keeping me updated, chasing the other parties involved and is always cheerful and friendly. She is a credit to Chancellors Specialist Sales team.
Angela · 20 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
