Chancellors Reading reviews

★★★★★ 5/5

Google

I rarely have the time to write reviews. However when it comes to Chancellors in Reading I simply had to make the time. Not only is the service outstanding, but they actually get results and fast. I’ve been a landlord in reading for 16 years and I’ve let properties through both good and bad agents. Chancellors in Reading top them all. Dave is so on the ball it’s ridiculous. Within 24 hours he arranged 6 viewings for my property, received 3 offers for the full asking price and one that was willing to pay 6 months rent in advance. Like I said, outstanding! Big thank you to Dave and the whole team at Chancellors in Reading.

Sunny · 11 November 2018

★★★★★ 5/5

Google

Our experience with all the staff at Chancellors in Reading has been a stress free, enjoyable one and we would highly recommend using them! There is such a variation of Estate Agent offerings nowadays but for us, the personal touch makes a huge difference. We needed local knowledge, a company with a pro-active approach and a willingness to maintain momentum by continually encouraging viewings, not only for the first week or two. Reading is flooded with so many new builds and conversions on offer so we needed an agent to take the lead with minimal input from us. We got more than that with the team at Reading.  They are such a likeable, knowledgeable team that did not just see us as commission, they got to know us.  Looking back on our journey we cannot recall a single example of bad or non-existent communication. Our dealings with Millie throughout this process has been fantastic and she certainly deserves a mention.  She is an absolute asset to Chancellors and from initial contact, has been a bubbly, friendly personality with a huge enthusiasm to help.  At times our journey was extremely stressful, as we struggled with an uncommunicative solicitor.  Millie was always at the end of the telephone and took ownership to help. She touched base with us consistently throughout the process to ensure we were updated and returned calls promptly. She was key to selling our properties but most importantly, key to making our journey an enjoyable, successful one, even if at times that was purely alleviating our stress by listening! A huge, very personal Thank You Millie.

Mike · 11 November 2018

★★★★★ 5/5

Google

We contacted Chancellors recently for a valuation of our house, and spoke to Gareth Briggs. Gareth arranged a visit quickly and to suit ourselves. When he arrived he was very personable and professional. He had researched the area and our property beforehand and provided good historical and local information regarding the property market, along with a valuation of our property and advice regarding home improvements. We were very pleased with the service and would recommend Gareth and Chancellors to others. 5 stars!

Ian · 11 November 2018

★★★★★ 5/5

Google

Chancellors are a great state agents. They are professional and reliable. The letting negotiator Aisha Munir at the Reading branch helped us through the process starting from finding a suitable house up until successfully renting the house that fits all our preferences. She took the time to explain all the renting guidelines to us, since we are new to the UK renting system. If you are looking to find a new house, I highly recommend using chancellors' services.

Hanan · 10 November 2022

★★★★★ 5/5

Google

I wanted to express my heartfelt appreciation for the exceptional service provided by Alice Lake at Chancellors Reading during my recent house purchase. Her professionalism, expertise, and dedication made a significant impact on my overall experience. I am grateful for her outstanding support and would highly recommend her services to others in need of a reliable and trustworthy estate agent.

Gaurava · 14 March 2024

★★★★★ 5/5

Trustpilot

Charlotte have been great from the very

Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.

Mrs · 19 March 2026

★★★★★ 5/5

Google

An excellent experience! We have sold 4 properties in Reading over the past few years and have been pretty unimpressed by agents we have used, with the exception of Chancellors. On the sales side, Jemma was friendly, professional and knowledgeable and, once we had agreed a sale, Michael kept us informed regularly of developments and was helpful and professional also. We would not hesitate to recommend them and only wish we had used them before for our previous sales! Thank you.

D · 13 January 2018

★★★★★ 5/5

Google

Had a very good viewing experience with Ethan. He has been very professional throughout the process, with excellent knowledge about the properties as well, that you would expect from the Agency he represents. Very prompt with the replies to the queries as well.

Nidhi · 15 December 2024

★★★★★ 5/5

Google

We have worked twice with Chancellors reading branch to rent an apartment and the house we are living in now. We have been satisfied in general, we have been really pleased to work with Lauren, she is the kindest and most helpful and efficient agent we have ever worked with. Always willing to advise and help, she really cares about the clients and understand their needs. If you want to work with Chancellors, I definitely recommend Lauren as your agent.

Dimitra · 11 November 2017

★★★★★ 5/5

Google

I've been working with Ethan Howes looking at properties and he has been a great help through out the process!

Sayeda · 16 September 2025

★★★★★ 5/5

Google

Ethan showed me 2 properties today at reading town centre. He was very clear with all the details, very patient to my questions and was very nice and polite. Overall I had a good experience and wish him all the best for his future

Umer · 25 November 2024

★★★★★ 5/5

Trustpilot

She is awesome and helpful

Ayman · 21 September 2026

★★★★★ 4/5

Google

The team at Chancellor's is very professional. The Lettings Manager, David is very familiar with the letting market. He is very attentive and can provide lots of advice and stay very close with us , the landlord during the whole process. The other negotiators, Josh and Lauren are also very responsive and follow up with both the 'potential tenants' and us all the time. We have no doubt to appoint them as our sale and/or letting agency going forward.

P · 13 January 2018

★★★★★ 5/5

Google

We were attracted to the "buzz" in the office at Reading to help us sell our home. Neil persuaded us that they have the team to make it happen quickly. We were not sure what to expect since we are selling a 5 bedroom home and perhaps the demand for that would be more limited than for a 3 - 4 bedroom home. Things started slowly with only 1 or 2 viewings in the first 3 weeks so I talked to Richard Sharman and Josh in the Reading office and they suggested a few things to get things more active. I must say that any viewings we did get were very well qualified (all were already under offer with their own home). We had noticed that an open house was happening in our neighbourhood and mentioned it to Richard, he immediately suggested doing one ourselves and trying to attract some of the people who would be visiting that home (similar in size). It was clear that Richard worked very hard in the following days and registered 2 people for the Saturday afternoon and another one for the following day. The impact of his hard work was one offer on the next working day, which was revised and accepted, and an additional likely offer if we had proceeded with a 2nd viewing. Richard was very encouraging through the process and kept us up to date with his follow-ups. We have accepted an offer subject to contract, and hope to exchange in the coming weeks. The offer was accepted only 5 weeks from initial marketing. We are very happy with that!

Debbie · 12 November 2015

★★★★★ 5/5

Google

Ella is one of the best agent I’ve met at chancellor’s. Thanks so much Ella

Imran · 10 November 2023

★★★★★ 5/5

Google

Alice is a very professional agent. Very warm and knows her properties well.

Ruoheng · 10 November 2023

★★★★★ 1/5

Google

If there is a negative star I will give that. very unprofessional. because of their poorly managed deal I am without a home from next month and possibly have to settle in with any property. Me and my family are going through a very stressful time and on top of all these their agent was rude, un-empathetic and doesn't have decency to acknowledge the fault on their side. Very unprofessional and poor communication.

Dinesh · 10 November 2022

★★★★★ 1/5

Google

Worst experience to date in Reading. First they tried to sell some unnecessary extra legal package, then never answered any emails, then send some totally useless automatic "statistics", then continued spamming me long after the contract was over despite unsubscribing to all their emails... all show, no action. Have tried other much more professional estate agents in Reading and London.

Patrick · 10 November 2023

★★★★★ 1/5

Google

Selling our property with an agent called Tom. Might have had a crossed wire over communication, so when my partner said she was waiting to hear back from them their end, Tom proceeded to bicker over whose responsibility it was to get in touch. INCREDIBLY unprofessional. On viewings they (Nicole I think) turn up with the buyer and simply stand in the corner. No proactivity whatsoever. She always seems really friendly, don't get me wrong, but she just stands in the corner and just nods away at whatever anyone says. Zero effort to sell the property. All other estate agents i been with have seemed to sell any good points on the property, lead the viewing, offer to answer any questions etc but no, nothing from Chancellors. Just stand and nod. One occasion a new starter was sent to conduct a viewing. She seemed nice and actually procative but I was shocked when SHE started to complain to the potential buyer about the distance to town! UNBELIEVABLE! I complained about this to a senior office manager who seemed to think i was stupid as he spent the entire time talking about it without actually saying anything. We have had to step in and do their job for them and offer to answer any questions to potential buyers. I complained about this and was talked at in circles , given a million excuses as to why the agents do nothing on viewings. I got tired of listening to him and agreed to disagree - only for head office to call a few weeks after and completely agreed with what I'm saying ( i get the feeling the reading branch have gotten so many complaints that head office has had to step in) Been trying to sell our flat with them for a while now. No luck. From our various calls you really get the impression they do the bare minimum. Lots of occasions where they dont follow through on confirmation calls, feedback calls etc basically seems like a complete shambles in their offices. You're supposed to get a call a week to update you on the stats, but sometimes they cant even be bothered to do that. When they DO call, they just pestered us to bring the price down, ensuring us we'd see a significant change in views. We finally brought the price down and yep, no change in views. You express you dissatisfaction and you're always hit with the same 'we're sorry you feel that way' stock answer. Really feels like an office of young, cocky comission chasers. On our call today we asked what was being done to get views and all we got was ' we're sending emails'. Couldnt tell us how many, not even an approximate number. We're now looking into ending our contract with them and going elsewhere. AWFUL experience. update: Danni got in touch after asking for my contact to tell me she cant deal with my complaint and would need to get someone from a different department...then refered me there. UPDATE: After handing our notice in to leave their services, all activity dropped to zero. We asked since it was apparent they would not put any further effort in to selling our property that they just let us go early. We spoke with Marc Williams (regional director) who agreed, but AS LONG AS WE AGREED TO NOT LEAVE ANY BAD REVIEWS ON FACEBOOK OR TRIP ADVISOR. Wow! not just shoddy service but BEYOND UNPROFESSIONAL. So essentially trying to bully us into not reporting what awful service we've had. I did talk about this with head office and they already knew about it but agreed it was defintely not the call they would have made. They could have just let us go and left it at that, instead they just kicked us a little more. She assured us, that obviously, we would be free to express our dissatisfaction however we chose. Although head office did a decent job at expressing their concern, there should be some sort of disciplinary action for trying to manipulate clients this way. In all not just the worst estate agent we've ever dealt with but easily one of the worst 'professional' organisations we've ever dealt with.NegativeQuality, Professionalism, Value

Aaron · 10 November 2021

★★★★★ 1/5

Google

One of the main reason my property purchase fell through is 'Chancellors'. Initially, they were responsive, courteous and polite until my offer on a property was accepted. Since then, my experience with them was horrendous and stressful for almost 3 months until the purchase fell through. I'm a first time buyer and made a mistake of going with the solicitors (Knight PLC) recommended by Chancellors. Both of them together are the worst possible combination for the home buying process. Issues with this estate agency are: - They will not return any of the call or bother to respond to your emails - Worst sale progression team that you could encounter who doesn't give a hoot about their clients - You would be wondering if there is any progress with your purchase, because there would absolutely be no updates untill the purchase falls through, because they would definetley call you to inform that. I was so stressed with my home purchase experience with them. Later I dealt with other estate agents and realized how bad my experience was with 'Chancellors'. I would never recommend Chancellors for anyone!! Stay away from them.NegativeResponsiveness, Quality, Professionalism

Vidhy · 10 November 2021

★★★★★ 4/5

Google

Worked with an agent named Ethan. The process was slow, and it was challenging to get responses at times, but things eventually came together. Overall, he provided positive feedback and made a strong effort to communicate with the landlord on our behalf.

Emma · 10 October 2024

★★★★★ 4/5

Google

Had a very nice experience with Chancellors. Specially Georgia, she was very helpful and guided us in right way. She always makes sure that she follow up with all the parties involved to make a smooth transition.

Kritika · 16 December 2024

★★★★★ 5/5

Trustpilot

Renting with Chancellors and property manager Franki

I am currently renting a house through Chancellors, and my property manager is Franki. She is the best! She always follows up on time, even with difficult issues, and gets everything sorted out quickly.

Kseniya · 22 January 2026

★★★★★ 5/5

Google

Ethan was quite nice and polite. Very helpful

Esther · 23 May 2025