Trusted Agent profile · Reading
★★★★★
616 reviews across 2 platforms
46 Market Place, Reading, RG1 2DT, RG1 2DT
Chancellors's office in Reading, at 46 Market Place, is rated 4.6 out of 5 across 616 reviews on two platforms, including 421 Google reviews rated 4.7.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleFound a rental property in Reading through Chancellors who were a great help throughout the process. The lettings exec Dean was professional, attentive and always responded to any questions or requests that we had.
Thank you Tom for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant team.
5/5
TrustpilotI appreciate all the help and support provided
I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.
5/5
GoogleAlice was a brilliant help throughout the nine months it took for my purchase to go through! Thank you so much!
Hi Billy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleEthan was very helpful and punctual and has been each time I've been in touch
Hi Ben, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleKelnski is a humble and nice professional. Keep up the good work
Thank you, Biswajeet Mukherjee! We're thrilled to hear your positive feedback about Kelnski. Our team strives to provide excellent service, and it's wonderful to know that it shows. We appreciate your support!
1/5
GoogleOne of the most unreliable and unapologetic experiencies I've had with a real estate agency. There was no way to get appointments straight, both because they sent no confirmation emails and kept moving the times without asking. When going to their office to get things ironed out, it was a blur of excuses and lack of options to move forward.
Hi Sebastian, thanks for getting in touch with us. Please, could you contact us by emailing customercare@chancellors.co.uk with some more details and we will look into this for you? Many thanks.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
5/5
GoogleDean Smith was an absolute pleasure to deal with and assisted me with finding a suitable property in Reading. Chancellors are an excellent estate agent and I would certainly use them again!
Thank you for leaving us this great review Darren, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleAVOID AT ALL COSTS - I would give negative stars if I could. The end to end service was incredibly terrible & full of faults. - Marketed my property without my consent - the property details even contained errors - The agents made NO EFFORT whatsoever to sell the property during viewings, simply stood in the corner. I was viewing properties for a new place at the same time, and you can see what proper marketing is like - Called weekly to simply read useless figures off a screen - this is their update - When I found a buyer & half way through the conveyancing process, nearly lost out on the sale because Chancellors didn’t relay a message across to me for weeks!!! - Sales progression team is absolutely useless, maybe heard from them 5 times during 6 months. Each time with out of date information. They may as well not have been there. But guess when I got an instant response from them - when I emailed telling them I was completing on the sale & I had a query. Never seen someone send me an invoice so quickly requesting for the commission, & the answer to the query itself came 24 hours later!! It was a simple question of whether I could leave the keys to the property with the branch. Can’t believe the state of this service cost me a couple of grand. STAY AWAY FROM CHANCELLORS IF YOU WANT A SMOOTH SALE
Hi Lana, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks
1/5
GoogleTerrible experience with Chancellors where they told a story they did not follow up on, they promised a lot of things and sadly delivered nothing.. A lack of interest from the moment I signed my contract with them, not calling on agreed days to call, 3 weeks to change items on the advertisement where agreed and impossible to get a response from. Poor advertisement/ marketing with badly written descriptions and just lack of effort on things like uploading two of the same pictures one edited and one not which just was embarrassing, Only arranged 1 viewing in 3 months. Very poor effort, attention to detail, and a service to someone who is supposed to be their client, do not recommend.
Thank you for bringing this to our attention Helen, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
5/5
GoogleDaniel is really nice and helpful. He answers and explains clearly and patiently.
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleGreat to work with, very proactive and always on the task. Rob has made our end to end transaction very hassle free, from arranging our marketing, open house viewings, sharing stats and dashboards of online views and potential buyers to handling our buying process with negotiations and striking the deal. If you are a genuine seller/buyer, I highly recommend Rob and Chancellors.
5/5
TrustpilotJordan you are a star
We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.
5/5
GoogleDean Smith has been very helpful in finding a property to rent. He was always polite and provided necessary information about the house. I would definitely go back to Chancellor's in future due to the exceptional customer service from Dean.
Thank you for leaving us this great review Mohammed, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleAdam and the team in reading have done a fantastic job in securing me a tenant, would highly recommend
Thank you Annie for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
5/5
GoogleNice experience with Mary Barlow,she wa really helpful
Hi Borokinni, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotJamie Woodman
Good customer service
We're so pleased to hear that our team had good customer service! We appreciate your positive feedback!
5/5
TrustpilotGreat service
A great service being provided by Rosie, nothing too much trouble!
We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.
5/5
GoogleI had an exceptional experience working with Daniel Wise from Chancellors Reading! From the moment I reached out to them, he was incredibly friendly and helpful. He took the time to understand my needs and preferences, ensuring that they found the perfect rental property for me. I truly appreciated his attention to detail and prompt communication, which made the viewing process smooth and stress-free.Thank you for your outstanding service!
Thank you Manish for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
Google5 stars given specifically for Robert Penfold for what was a long drawn out sales process (not his fault) and for his patience and persistence. Rob somehow kept me calm during some difficult conversations and put in so much effort to get my property sold. If you’re looking for someone that genuinely cares and will try 100% for you, he’s your man.
Thank you Octavia for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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