Abbotts Lettings Rayleigh reviews

★★★★★ 5/5

Google

I have been a tenant with Abbott’s for years and I have always received 1st class service. In particular Sarah & Jason have always looked after me and had my best interests at heart. 5 star service and wouldn’t use anyone else! Misha

Misha · 18 June 2019

★★★★★ 5/5

Google

Jason at Rayleigh was absolutely fantastic with helping me rent my property out. Very quick, efficient and always going that little bit further to check up every few months. Absolute asset to the company. Thoroughly recommend. Thank you so much

Charlie · 17 June 2020

★★★★★ 1/5

Trustpilot

Attleborough Abbotts - No Customer Service

Asked to view a property and have our property valued. Took a week before anyone responded about our valuation, this was carried out 7 days ago and still haven't received any correspondence - very poor. We arranged to view a property we were interested in and were due to be shown around by the gentleman who undertook our valuation. We arrived at the property for our appointment, to be told by the embarrassed, very elderly residents that Abbotts had been trying to contact us all day to cancel, as the property had been sold! Neither myself or my husband had any messages/missed calls on our mobiles. It was extremely awkward for both the property owners and ourselves. We still, 4 days on, have heard nothing from Abbotts. Would never ever contact them again for anything, even if it meant missing out on a property we loved. No customer service and no respect for sellers or buyers!! Attleborough Abbotts in this case

Customer · 1 August 2024

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY Used this…

DO NOT USE THIS COMPANY Used this company (colchester branch) to try and sell my house biggest mistake I've ever made. No feedback on any of my 8 viewing over the 3mths with them. Even the regional manager complete liar. Estate agents turning up on unconfirmed bookings. As a first time seller this has had a big affect on selling my house as to the time it has spent on the market. New local agents total different experience we'll run loads of viewings loads of feedback just wish i had gone with them first

Andrew · 27 July 2024

★★★★★ 5/5

Google

I have nothing but praise for Abbott's of Rayleigh. My dealing were with Steve, who was extremely professional and helpful. Calling back when he said he would, always having the information required and following through with procedures. I also dealt with Tracey, who I found to be again, extremely professional, helpful and very kind at a stressful time. Offering help with local reliable trades people, advising and checking everything was done and on time. Thank you

Chris · 18 June 2016

★★★★★ 5/5

Google

I had a fantastic experience working with Peter and Amy. They were incredibly helpful, answering all my questions promptly and thoroughly. Their support made the entire process smooth and stress-free. I highly recommend them for anyone looking for assistance!

Sophie · 15 November 2024

★★★★★ 5/5

Trustpilot

Abbotts Norwich is fantastic.

We have just completed our first house purchase with Abbotts in Norwich and the service we received from Kerry and the team was outstanding. They couldn't do enough to help and advise us, we were kept regularly updated and they were always on hand to speak to when needed. They certainly went above and beyond.

AJ · 31 October 2022

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COST…

AVOID THIS COMPANY AT ALL COST ESPECIALLY ABBOTTS COUNTRY WIDE IN BURY ST EDMUNDS!!!! DO NOT LET THIS COMPANY MANAGE YOUR PROPERTY AND EVEN HAVE ANYTHING TO DO WITH LETTING OUT YOUR PROPERTY. THEY ARE ONLY GOOD IN GETTING MONEY FROM YOU BUT THEY DON'T DELIVER WELL. THEY EVEN STILL HOLDING OUR PREVIOUS TENANTS RENT ARREARS (THAT SHOULD BE DEPOSITED IN OUR BANK ACCOUNT AS EARLY AS MAY 1) AND EVEN OUR NEW TENANT RENTS (THAT WAS PAID TO ABBOTTS LAST MAY 22). DESPITE OUR COUNTELESS EMAIL AND PHONE CALLS OF BEGGING THEM TO FORWARD THOSE MONEYS ASAP TO OUR ACCOUNT AS WE HAVE A MORTGAGE THAT WE HAVE TO PAY, BUT TO NO AVAIL. AND BECAUSE OF THIS, WE ARE FACING A NEGATIVE IMPACT OF NOT PAYING OUR MORTGAGE ON TIME!

ROWENA · 30 May 2024

★★★★★ 5/5

Google

Thank you to Jason, Sarah and everyone in the lettings team for a really great service. I very much appreciate that if I need to speak to them, they are always there.

Ilona · 17 June 2021

★★★★★ 5/5

Google

Wanted to say a Huge Thank you to all the staff at Abbotts Rayleigh, They were amazing in being the middle man between ourselves and the solicitors when needed and they really did help a great deal with the sale of our property. Always Professional and always understanding and quite often would go the extra mile with trying to get things sorted for us. Couldn't recommend enough. Great service from start to finish.

Ashleigh · 17 June 2022

★★★★★ 5/5

Google

The service is excellent. Sarah is always prompt in getting back to me with any queries I have had. Sarah and Jason are always so welcoming when I phone up or go to the Rayleigh office.

Diana · 18 June 2019

★★★★★ 4/5

Trustpilot

Good Service

Abbotts were always helpful and professional, nothing was too much trouble for them. Janette, John and all the Staff at Watton were great. I would recommend Abbots to anyone looking for good service.

Norfolk · 5 March 2024

★★★★★ 1/5

Google

I recently bought a property at Abbott’s and rented through the same branch, I was told when placing the offer I would be helped with the fees, and when it came to the nittygritty task of try to get hold of the manger to discussed my calls was disregarded. I had to pay unfair fees when I was told that the landlord on had the market service that would cost £400 for the early end of tenancy, instead charged £1100! I need this investigated....

Katie · 17 June 2020

★★★★★ 5/5

Google

Hi, Sarah at Abbott’s has been great for my company Pearl Properties Ltd. We have a constantly relied on Sarah to advise us about our property portfolio. We have lots of properties in the local area and Sarah has allways come up with the goods in respect of finding new tenants for us, meeting the rental deadlines and supplying us with good tenants. She is allways onhand if she is not in the office and that is important for the moving rental market. Thanks again Sarah and look forward to doing business with you in the future. Wes Thomas

Wes · 17 June 2020

★★★★★ 5/5

Trustpilot

Thank you to Mr Sharma & Abbott’s

I would like to say thank you to Mr Sharma & Abbott’s for helping me find tenants for my old family home. He was very responsive and helpful during the process and would recommend Abbott’s to any other landlord looking for a smooth transition from start to finish. Mr Sharma is a very good man.

Jason · 5 April 2022

★★★★★ 1/5

Trustpilot

Zero morals, terrible service

Put our house on the market with two agents, one being the Rayleigh branch of Abbotts. Was viewed by someone then lockdown kicked-in. Abbotts disappeared off the face of the planet, viewer wanted a second viewing. They couldn’t get in touch with Abbott’s (neither could we for that matter) so they went via the other agent. They ended-up buying the house through the other agent, Abbotts we’re still sitting on their backsides at home and not answering the phones or emails. Then A YEAR AFTER COMPLETION Abbotts had the audacity to come to us demanding their fee and threatened court action! We had no choice but to pay it. Under normal circumstances they would have a point but when you don’t do your job and answer the phones what choice do people have? We’re we supposed to wait 12 months for them to bother going back to work? Absolutely terrible people.Also used their Chelmsford branch for another property. They disappeared into a black hole when lockdown kicked-in and called me a year later to see if I was still selling! Great communication guys! Plus, they didn’t even manage one viewing.

CLWM · 29 February 2024

★★★★★ 5/5

Trustpilot

ABBOTTS AND COUNTRYWIDE BUYING AND RENTAL NO PROBLEM

We have used Abbotts estate agents and countrywide for renting a property and purchasing a property and found all the staff very helpful and reliable.Lately Danielle and Mackenzie assisted us to let the property prior to the tenancy end and obtaining a refund of the overpayment of rent. All our dealings from February 2022 to date in initial renting, purchase of our current property and ending the rental have been without any problems and are extremely grateful for all assistance from Abbotts at Cromer and Norwich. As well as Anna Le Blanc our conveyancer from Countrywide.

Stuart · 22 February 2024

★★★★★ 1/5

Trustpilot

Prioritise new business over fulfilling duties from previous sale

Had a very poor experience trying to collect keys to my first house with the Downham Market branch. We were due to complete on a Friday but called ahead to let them know we'd be over Saturday afternoon to collect keys. When called on completion day I alerted a 2nd member of staff we'd be coming Saturday afternoon and not right away. We'd be driving from Oxford (3 hours away) so wanted to make sure they were definitely expecting us.We arrive 2:30pm Saturday to an empty branch, wait 90 mins before calling around to see if anyone from other branches can get in touch with the DM agents as they close at 4. The Norwich branch managed to call the DM agent who confirmed out on a Valuation but back soon as only 10-15 mins away and coming back to branch before finishing for the day. An hour then passes so it's 5pm and still no agent.We waited 2.5 hours on an afternoon when they knew we were coming to collect keys and nothing. Lied to the Norwich branch that they would be coming soon. Thankfully no chain so we hadn't arranged removal vans for that day as I have no idea what we'd have done if all our belongings were packed up.To top it all off while waiting the extra hour between 4-5pm my car was driven into in the nearby car park.6 hours of driving, a wasted day, a wasted tank of fuel & a damaged car later I get a call from Ollie the branch manager basically saying "yeah, sorry about that, see you next week"Happy to prioritise new business over fulfilling remaining obligations from a previous sale.Dreadful.

Toby · 12 February 2024

★★★★★ 5/5

Google

Very easy to deal with, smooth procedure. Would recommend. In particular, Tracy has been great, quick to reply to my emails and a pleasure to deal with. I have moved quite a few times and used various different agents and they are definately one of the friendliest however I have to say their fees are higher than average but I suppose thats the price of a good service.

Julienne · 19 June 2015

★★★★★ 5/5

Google

There is a new manager and team at Abbotts Rayleigh for sales. We have had many problems and issues but Jorden and his team have worked to resolve every issue ! We are happy to recommend him and his team !

Katie · 17 June 2023

★★★★★ 1/5

Google

Booked to view a property at an open house at 12ish. Drove an hour to get there and called to say we were going to be 5 minutes late, to be met with a rude member of staff telling me the house was sold and that she had already called and spoke to me and cancelled the viewing. She hadn't . I had no phone calls all morning let alone answer and speak to someone. I asked what would have happened if I hadn't by chance called the office, would we have just been sat outside of the property and she didn't have any answer. When I asked to speak to a manager all she kept saying was I will call you back in a minute. So unprofessional, argumentative and a waste of my time and petrol.

Toni · 18 June 2019

★★★★★ 2/5

Google

Two stars is being generous. Our agent pushed us to up our offer even though we knew it wasn’t worth the asking price and as soon as the offer was accepted we didn’t hear from them again until collecting the keys. All our emails were ignored. They misinformed us about numerous things - length of lease, parking spaces, they said the boiler was serviced (it wasn’t) and strung us along for weeks. Due to this misinformation, our sale was dragged out for longer than it should’ve been. What should’ve been a fairly straightforward sale became an expensive and complicated one. Will NOT be going to them again.

Lucy · 18 June 2019

★★★★★ 5/5

Google

Debbie Jager at Abbotts in Rayleigh sold my late mother’s property. She was warm and professional and, despite problems out of her control (such as Covid and buyers pulling out), kept me up to date every step of the way and worked hard to get me the best sale price possible. I would thoroughly recommend her and am very grateful for all her hard work.PositiveResponsiveness, Professionalism

Lou · 17 June 2022

★★★★★ 5/5

Trustpilot

Abbotts Estate Agents Wymondham what an…

Abbotts Estate Agents Wymondham what an amazing experience from Lorraine coming to my house to measure up and explain the whole process, to them showing all the potential buyers round, keeping me updated regularly and chasing the Solicitors and buyers throughout. Would highly recommend them if you are considering selling your property.

A · 2 April 2025