Abbotts Lettings Rayleigh reviews

★★★★★ 5/5

Google

Would like to thank all of the wonderful letting team at Rayleigh for all of their help when moving into my new home, but in particular Jason Locke, nothing was too much bother for him, he went above and beyond. He is a smart and professional guy who should be recognized for how wonderfully hard he works. He made my whole moving process simple, straightforward and he was honest and helpful throughout. They day I moved in he came in and checked all the smoke alarms and this helped me to feel safe in my new home. Thanks again to all and especially to Jason for making my move seamless and safe. Cheri Coulson

Carlie · 18 June 2019

★★★★★ 5/5

Google

My partner and I have just moved into a rental property in Little Wakering and the Abbotts Office in Rayleigh were fantastic. They made everything from viewing to handing the keys over at the end a really easy experience. Jason, Sarah and the team were first class and really did everything we could have asked and more. I would highly recommend their team to any landlords or tenants that are looking to rent a property/let a property. Thank you very much for all your hard work and I look forward to using this service again in the future. 10/10

Perry · 18 June 2019

★★★★★ 5/5

Google

What a fabulous team! Amy and Peter are so easy to work with and friendly too. Everything went smoothly and I'm a happy lady! Would highly recommend.

Mrs · 14 January 2025

★★★★★ 5/5

Google

All the way through from viewing the property, to completion, Amy has been absolutely amazing in following up on any queries we had and making the whole process as simplified as possible. Could not recommend Amy and the team any more!

Howard · 17 May 2024

★★★★★ 5/5

Google

Ben showed me around a property and was very professional. Unfortunately it wasn't what I wanted but he has assured me he will keep me updated on any new properties available when they come up. Great service and very friendly.

Marisa · 16 January 2026

★★★★★ 5/5

Google

Just can't fault the service I've been receiving from the team especially Amy. A swift n smooth follow up and no time waster at all.

Simon · 14 January 2025

★★★★★ 5/5

Google

Had the pleasure of dealing with Lisa at Abbotts who was dealing with sales progression. Very professional and was on the ball at all times. Thank you Lisa

David · 15 November 2024

★★★★★ 5/5

Google

Found a property on right move had a phone call with Sydni met same day for a viewing very helpful told us everything we needed to know about the property Credit checks were done found out next day. We get the keys Saturday 🎉. Thank you so much for everything …

Precious · 16 September 2025

★★★★★ 5/5

Google

I was so impressed with Lisa who came to value my property. She was prompt and so informative. She was also very friendly and professional. Definitely 5 stars!!!

Nikki · 2 April 2026

★★★★★ 5/5

Google

Sydni at Abbotts has been such a great help in finding us our rented property. She is friendly, professional, and made the whole process easy and stress-free. We really appreciate all her support and would definitely recommend her to anyone looking to rent!

Natalie · 16 November 2025

★★★★★ 1/5

Trustpilot

Very Poor Service

We used Abbotts to manage our flat. We originally signed up with the manager Dan and things were running well for almost 2 years, but when he left things really went pear shaped.Like the previous reviews, we also had difficulty contacting Abbotts letting department Norwich, always getting the answering machine, long delays with every enquiry, shortage of staff. We constantly had to chase them to get anything done as no-one seemed to know what to do.The manager from Cambridge Zita Goldie was not helpful and very unprofessional with all her communication - not the behaviour you would expect from a manager, and tried to make everything even more difficult. To sum things up:The fully managed service is NOT recommend. You would have to do all the work yourself as mentioned above no one is trained adequately. And once you had enough and ready to terminate the service you must pay for further 6 months from your notice date. THIS IS NOT TRANSPARENT IN THE TERMS AND CONDITIONS!!! We had negotiated a reduced special price of 6% including VAT with the previous manager, but with the current staff it is not worth all the aggravation, unless you have nerves of steel!

MR · 24 September 2023

★★★★★ 5/5

Google

When you appoint an Estate Agent to sell your property its important to get one that is as committed to getting & finalising the best possible outcome as you are: Lisa Neatherway is such a person. Her no nonsense self assured approach & attitude was perfect in getting our sale across the line: Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value

Howard · 15 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional

April 2025: Abbots Estate Agent, Rochford, Essex. I began a purchase for a flat they had advertised showing the service & maintenance charges clearly as £1050 a year, which is average for the area. On receipt of completion documents I noticed a statement showing monthly payments a lot higher £2700 for the year. The Manager at Abbots first response was to ask me if she got a reduced price would I be happy, I said no, she then tried to put the blame on my conveyancer. She told me the Seller had filled in a ‘sellers enquiry form’ listing charges as they had advertised, she declined to give me a copy sighting GDPR, I said you can block out any personal details but this was still declined. Abbots refused to assist in any way. This has resulted in me taking the Seller to the small claims court, I have accepted his offer of two thirds to save a Court case. I found Abbot's unhelpful & obstructive, would never use them again.

Lyndsey · 25 September 2025

★★★★★ 5/5

Google

Very impressed with Dean for a young man. Showed us round a property and was honest and very polite. He answered all our questions, and anything he did not know he followed up and informed us on the same day. Thank you Alan & Wendy

Alan · 19 November 2023

★★★★★ 1/5

Google

Awful service* Agents are useless, had to call them everyday at the end of my tenancy for updates on the deposit. Never knew who i was or what was going on, Jason was useless. I was also sent a bill for over £500 which was then scrapped as it was wrong... these agents are shocking, save yourself a headache.NegativeQuality

Gregory · 17 June 2022

★★★★★ 1/5

Trustpilot

Avoid! Lost the keys to our property

Avoid Abbotts Stowmarket! We purchased a property they marketed to discover they had lost the property keys! Still not resolved 3 weeks later despite promising to change the locks of the property. Apparently the whole team in Stowmarket has completely turned over so no one was there when the keys disappeared - I'm not surprised everyone left if this is how they handle business. They were 'kind enough' to let us try all of the 'lost keys' they have which are keys they've been given but have no idea what property they are for. After trying 100 (shocking!) of these 'lost keys' none of them were our property's keys but clearly it's a common occurrence for Abbotts to not keep track of what keys are for which property! Absolute shambles. Maybe one day we'll finally get our locks changed by them to be able to open our doors!!

Paige · 20 August 2025

★★★★★ 5/5

Google

Just moved into my new flat renting through Abbotts. My Agent Amy was brilliant, friendly, made this stressful time a lot more easier on me. Very pleased, so I could not recommend them more.

Andrea · 17 April 2024

★★★★★ 5/5

Google

I have rented numerous times through Abbots in Rayleigh. Each time the process has been extremely simple and straight forward. Any issues we had once in the properties have always been dealt with in a timely manner. Jason and Sarah have always been a pleasure to deal with. Sarah in particular has been a star over the years! Would defnitely recommend Abbots to anyone looking for a straight forward rental.

Shane · 18 June 2019

★★★★★ 5/5

Google

The ladies were very helpful and friendly . Explained the process smoothly and were efficient . I highly recommend working with them.

Tariro · 26 March 2026

★★★★★ 1/5

Trustpilot

Be a were of Jenna Allen Norwich branch exchange street!

We been dealing with Jenna Vincenza Allen, the biggest lier! Our offer was never passed to the seller, she decided that offer was to low, but after two weeks we contact Abbotts again to find out if property is still available, different agent told us that seller accepting our offer, so we arrange a second viewing. On day of viewing Jenna called to tell me that she cancel the viewing! How is that even possible!? Absolutely unprofessional ignorants and liers!

Edia · 12 April 2023

★★★★★ 5/5

Trustpilot

Lynsey Godfrey and Suzie Twiddy were…

Lynsey Godfrey and Suzie Twiddy were with us throughout the whole entire process, and made it ever so easy and anytime we needed to call they were there to help and gave us excellent advice. The process was under a month, and very quick in getting a yes from the landlord. Amongst other estate agents, this is defintely my most recommended - and they are based in King’s Lynn. The Hunstanton branch is closest so anytime we needed to send documents they were sent over to King’s Lynn branch almost instantly and the man in the branch was also amazing. The whole process was very smooth and they were extremely accommodating. I could not recommend Abbotts more… definitely will rent again and if we ever buy will be done through them again! Amazing range of properties and very responsive.

Ellie · 2 November 2022

★★★★★ 5/5

Google

I have dealt with Abbotts for many years and think the service is amazing ! Jason is always so prompt in getting back to me with any queries I have had as both a landlord and a tenant ! Jason and Sarah are always so welcoming and whenever I go to Rayleigh I always make time to pop in and say hi !

Alison · 18 June 2019

★★★★★ 5/5

Google

I have been very pleased with the service I have received from Peter at the rayleigh branch supported me and have been very helpful towards my housing situation. Very pleased and can't recommend Peter enough

Owen · 20 September 2023

★★★★★ 1/5

Google

Really upsetting. Signed a 12 month contract on a flat where the windows are broken. One even smashed me in the face. There’s poo and urine on the carpet of the flat I’ve let and the boiler didn’t work before I even moved into the property. The agency doesn’t care . ‘Sold as seen’ along with answers like ‘because I can get away with it’ The agency also use service repairers that work for Abbotts. So even if Abbotts are at fault they will still try and charge you for THEIR mistakes. Wish I’d never signed a contract with them. I’ve reported it all to the ombudsman

Jade · 19 November 2023