Abbotts Lettings Rayleigh reviews

★★★★★ 1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven · 20 November 2024

★★★★★ 5/5

Google

Mille was very helpful with my query last week, i had reply same day!!! and her entire team are always very effective and efficient. They know how and who to escalare any issue, ever since my tenancy started with Abbots, Jason Lucy Millie and head of branch were there for us. So thank you guys. I previously had another letting agency and ever since i came with Abbots Countrywide i could see a proper difference... No agency compares to this to be fair. Their issues and report repair platform is so nice and easy to use without spending time on phones.. Keep up the good work. Thanks V. H.

Veronica · 17 June 2022

★★★★★ 5/5

Google

Myself and my fiance found and purchased our home through Abbotts Rayleigh. Zuhre helped us find our perfect home and Shane helped us throughout the process. Both were absolutely amazing throughout the whole process and ensured that we were kept up to date and in the loop of what was going on behind the scenes. Being first time buyers, we both felt comfortable with the estate agents and would reccomend Zuhre & Shane to anyone looking to sell or buy. Thankyou to the whole team for getting us over the finish line as quick as possible!PositiveResponsiveness, Quality, Professionalism

Emily · 17 June 2022

★★★★★ 5/5

Trustpilot

Abbots Cromer Norfolk I would highly…

Abbots Cromer Norfolk I would highly recommend recommend Abbots Estate Agents Alex and Helen and the rest of the team ‘with all their experience and knowledge and friendly approach made my move to Norfolk a pleasing experience

Customer · 19 January 2026

★★★★★ 5/5

Google

We had an absolutely amazing experience with Nelle moving into our new property. Everything was so straight forward, smooth and fast and extremely easy to work with! Couldn't be happier with our experience as Nelle really has gone above and beyond in order to make our process as smooth as possible. 5 stars and beyond from Paris and I and the biggest thank you! Tommy & Paris

Tommy · 22 July 2023

★★★★★ 1/5

Trustpilot

Abbotts Mildenhall Lettings absolutely…

Abbotts Mildenhall Lettings absolutely dire, they stretch the truth, communication not even 1 star, we have been landlords over 20 years thought we would give the youbg new staff anotther chance, awful expereince. This write up does not refer to Zac on the sales side, he is very switched on.

Derfek · 4 September 2026

★★★★★ 1/5

Trustpilot

Abysmal service and disgusting state of flat

Abysmal service with loads of outstanding work to be done and yet Abbotts Norwich continue to show no regard for my safety or wellbeing. Continuously trying to pass on responsibility and no work being done even after 2 weeks of moving in, when the work was documented on the inventory as urgently needing repair. Bethany, Maddie, Zach and Chris have all been involved and each are as bad at their job as the next.

Leoni · 9 March 2026

★★★★★ 5/5

Google

Jason and the team at Abbots, Rayleigh are friendly and professional and their prices are extremely competitive. We have rented out a property (as Landlords) twice with them now. The last being as lockdown was easing. They worked meticulously and fast to ensure our new tenants could move in ASAP. At such a difficult time, we really appreciated the effort and hard work that was put in they had limited resources at the time. I would recommend Abbots, Rayleigh without hesitation and we will definitely be using them again.PositiveResponsiveness, Quality, Professionalism, Value

Joanne · 17 June 2021

★★★★★ 5/5

Google

Rhesa really took care of us obviously she completely understands her market got us a great deal on us renting out our property very quickly as in couple of hours, very professional and no stress our end. Would highly recommend. Thanks

Andrew · 16 February 2026

★★★★★ 1/5

Trustpilot

Money loss and poor professionalism

My experience with Abbotts Rental Agency was incredibly frustrating and disappointing. Not only did they fail to return our advance rent payment in a timely manner after vacating the home, but they also didn't support us in claiming it back from the landlady, resulting in a loss of our money. Additionally, they neglected to back up the deposit properly and unjustly deducted exorbitant amounts, citing unnecessary expenses such as £710 for cleaning and double payment for tap replacement. This lack of transparency and fair treatment is unacceptable, highlighting Abbotts Rental Agency's disregard for their customers' rights and financial well-being.

Anaz · 3 April 2024

★★★★★ 5/5

Google

I honestly can't thank Hannah Felton enough she has gone above & beyond to get an ongoing issue resolved for me once & for all, she was the only person that listened to me as I reported this issue when I moved in 4 years ago & she has persevered since May/June of this year right up till now where today I've finally had a date confirmed for work to go ahead, thankyou so much for always being on the end of the phone Hannah, you've been amazing !!!!

Karen · 17 June 2020

★★★★★ 1/5

Google

We had a terrible experience with Abbotts, I would not recommend them to anyone. To summarise, we were lured in by Matthew and his promise of "3 viewings already on our property" before we had signed our contact - of course these didn't exist and Nick agreed we had be falsely advertised into signing a contract with the company. Melissa is so unorganised, she arranged a viewing on our property that she did not show up for then asked us to return home to do it! She had very poor communication at giving feedback. The communication is poor and staff consistently contradict eachother, we did not know where we stood half the time or what was happening with our property. (A staff meeting would be beneficial to this company so they can learn how to work together and are then able to provide the same and correct information). After many poor exchanges with the company, particularly Nick and Melissa, Nick "allowed" us to go multi-agency following a meeting we had in the branch. However, once he could create a paper trail of emails, he had changed his mind and advised we were only allowed to appoint one other agent on a "joint sole agency". Of course, this was questioned and Nick returned to his original agreement. If you're a young person trying to sell your property, avoid Abbotts Rayleigh. They're absolutely horrendous. We only returned to Abbotts as that is who we bought our property with, hoping Claire would still be there. Those working within the selling team now are of a much lower standard than previous years.

Natalie · 17 June 2020

★★★★★ 5/5

Google

I've dealt with most of the team in the branch, but mostly Nick and Melissa, both of whom have been fantastic in looking after selling my property, to currently seeing it through to exchange and completion. What was key to me was communication between the branch and myself, Melissa was great in calling me after viewings with feedback, or to at least tell me she was trying to contact the viewer to get feedback. Thank you Abbotts in Rayleigh/Nick and Melissa for your help.

Michael · 17 June 2020

★★★★★ 5/5

Google

I just want to express about how incredible my experience was with Abbott’s, and in particular Anna Livermore! It’s my first time renting so I was pretty clueless in terms of the whole process. After reaching out to Abbots, Anna was my first point of contact and she really blew me away with her efficiency and attention to detail. Anna managed my expectations and was very knowledgeable with the Essex area (in particular, Rayleigh). The whole process was straight forward and Anna always kept me updated. She has found me my dream little flat and I can’t be more happier! Thank you so much! :)

Jennifer · 17 June 2020

★★★★★ 5/5

Google

Abbotts from the start were extremely helpfull there knowledgeable on the process of selling they helped purchase my forever home with there advice reassurance with the right price. There communication skills were very professional always happy to help and always call back or via e mail with any questions or concerns I would very much recommend them. They are a very good estate agents.

Diane · 15 April 2026

★★★★★ 1/5

Trustpilot

The Mildenhall branch I had rented my…

The Mildenhall branch I had rented my property thru for years lost or mislaid a contract for a period that I had to pay the Council Tax of some £400 for when it should have been the tenant they were paid the management fee for the period in question but even after calls to them over the months they have not paid me back it is appalling DO NOT USE THEM

Clive · 5 February 2026

★★★★★ 5/5

Google

What a fabulous team! Amy and Peter are so easy to work with and friendly too. Everything went smoothly and I'm a happy lady! Would highly recommend.

Mrs · 14 January 2025

★★★★★ 1/5

Google

Avoid this agent, and especially the manager, if you want an honest, open, fully communicating service, fully respecting you as fee paying client. I engaged Abbott's Rayleigh to sell my mother's retirement apartment. They recommended I accept a lower offer, by £2,000, than the best offer on the basis the lower was only 3 parties and the higher was 5 parties, with the bottom party not using an agent, so best avoided. I therefore expected a straightforward process. There was a five week delay on my part awaiting probate after my mother died two months into the process, but as soon as I obtained probate within five weeks, I expected a quick completion as the two other parties had had that time to finalise all legal bits during three months. Another two months later, still no exchange of contracts, despite many, many telephone calls to the manager. Then another colleague in the office revealed there was in fact six parties in the chain and another had also had to get probate. Over five months, at no time did the manager reveal the original chain had collapsed and I was now in a much more complex chain. Worse, I was told the colleague should not have revealed to me the change of chain. Their policy would seem to be to keep their fee-paying client in the dark. Party number 3 in the chain issued three deadlines on exchange, then pulled out, so the apartment had to return to market. If I had been advised months earlier of the more complex chain I could have returned to market earlier. The delay costs me £200 monthly in management fees on an empty apartment. I cancelled my contract with Abbotts and write twice to the manager, simply asking why I had not been informed of the collapse of the original chain. The manager is so arrogant he has ignored both letters. I will now complain to head office. Note that Abbotts is not a member of the National Association of Estate Agents with its professional standards. No wonder that the group is in such a dire iinancial situation and has had to be rescued but still faces collapse. The manager at Abbotts Rayleigh is the worse kind of shifty estate agent.

Philip · 18 June 2019

★★★★★ 5/5

Google

Would like to thank all of the wonderful letting team at Rayleigh for all of their help when moving into my new home, but in particular Jason Locke, nothing was too much bother for him, he went above and beyond. He is a smart and professional guy who should be recognized for how wonderfully hard he works. He made my whole moving process simple, straightforward and he was honest and helpful throughout. They day I moved in he came in and checked all the smoke alarms and this helped me to feel safe in my new home. Thanks again to all and especially to Jason for making my move seamless and safe. Cheri Coulson

Carlie · 18 June 2019

★★★★★ 5/5

Google

My partner and I have just moved into a rental property in Little Wakering and the Abbotts Office in Rayleigh were fantastic. They made everything from viewing to handing the keys over at the end a really easy experience. Jason, Sarah and the team were first class and really did everything we could have asked and more. I would highly recommend their team to any landlords or tenants that are looking to rent a property/let a property. Thank you very much for all your hard work and I look forward to using this service again in the future. 10/10

Perry · 18 June 2019

★★★★★ 5/5

Google

Ben showed me around a property and was very professional. Unfortunately it wasn't what I wanted but he has assured me he will keep me updated on any new properties available when they come up. Great service and very friendly.

Marisa · 16 January 2026

★★★★★ 5/5

Google

All the way through from viewing the property, to completion, Amy has been absolutely amazing in following up on any queries we had and making the whole process as simplified as possible. Could not recommend Amy and the team any more!

Howard · 17 May 2024

★★★★★ 5/5

Google

Just can't fault the service I've been receiving from the team especially Amy. A swift n smooth follow up and no time waster at all.

Simon · 14 January 2025

★★★★★ 5/5

Google

Found a property on right move had a phone call with Sydni met same day for a viewing very helpful told us everything we needed to know about the property Credit checks were done found out next day. We get the keys Saturday 🎉. Thank you so much for everything …

Precious · 16 September 2025