Every review we hold for the Rayleigh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely disgusted! Didn't turn up for viewing appointment!!!
Absolutely disgusted! RAYLEIGH BRANCHGot a notification from Rightmove that a property had gone on the market, called Abbotts straight away but couldn’t get through to anyone for 3 hours! How can everyone be out of the office, do they not want to make sales?!3 attempts and left msgs, finally got a call back, they couldn’t take me to view the property until 2 days later! (WHY?) Lady took all my details and we booked in the appointment for the Friday - 2 days later. Upon my viewing date and time, we waited outside the property and when no one showed, I called their Rayleigh office only to be told I wasn’t in the diary and they had no intention of meeting us and in addition the property was sold 2 days earlier (Wednesday) despite me making the appointment on the very same Wednesday! the day it was put on the market. The for sale sign didn’t go up until the Thursday a day after I made the appointment and a day after it was supposedly sold!?It’s now a week later and the property is still up for sale online and the For Sale sign is still showing for sale. No sign of a SSTC. Seems to me like these useless agents just couldn’t be bothered to show up for a viewing on a Friday afternoon!!! Your loss Abbotts, I was going to put in an offer for full asking price. Would never view anything or sell a property through these pathetic excuses for Estate Agents! Don’t waste your time or money, they cannot be bothered. COMPLETE TIME WASTERS!
H · 19 August 2019
★★★★★ 5/5
GoogleExtremly easy, professional, honest and a pleasure to deal with. Excellent service in comparison to other letting agents which I've previously used. Tracy was friendly, approachable and genuine. I'd highly recommend Abbotts Lettings in Rayleigh!
Nick · 18 June 2016
★★★★★ 5/5
GoogleBrilliant from my 1st call to the office to completion i have had support from Chris Mitchell Sara ,Amy,Tilly , Chris thank you for all your help big asset to the company THANK YOU
Joan · 17 June 2022
Agent replied · 16 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWouldn't use them if there was only one Estate Agent...in the world.
I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.
Edd · 6 September 2018
★★★★★ 1/5
TrustpilotSo very Bad.
So very bad. When a company insists that a potential buyer prove their monetary situation even before viewing a property, let alone getting to the point of making an offer, it is not only pointless, rude and disrespectful to those who go to them to view a property, but more importantly, does a huge disservice to the people who go to them to sell their property. I assume they are so flooded with sales that they can afford to act in that way on behalf of their clients. Monetary verification comes at a later date once an offer has been made. It's like walking into an auto showroom and proving your bank balance prior to looking! A crazy bad business policy that in this case may have lost a sale for their client.
AGIUS · 27 July 2018
★★★★★ 5/5
GoogleChose Abbotts as it was recommended by a friend, has an awful experience with a previous agency therefore I hope everything will go smoothly with this one. So far I've been impressed, on time, spot on and quick in finding tenants. Good customer service too.
Yazy · 30 December 2019
Agent replied · 28 December 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the Abbotts team were once again able to provide their proven, 5* service!
Best wishes, Lucy.
★★★★★ 1/5
TrustpilotUnacceptable service
If you are looking to rent a property or planning to let your property like I did then you must avoid this company.Abbotts was managing my property and the entire experience was very very bad. This company has been failing me on every level and I have been very disappointed. My property was left uninhabitable following the tenancy causing great financial burden for me. The tenancy ended 7 months ago and I am still waiting for return of deposit and closure of my books. I have not seen anything as unprofessional and self centred. Please avoid at all cost.
Heike · 23 March 2018
★★★★★ 5/5
GoogleWith nelle,letting has never been this easy and stressless. She's always available to talk to ,she follows up thru the entire process.
Uche · 17 June 2023
Agent replied · 16 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChose Abbotts as it was recommended by a friend, has an awful experience with a previous agency therefore I hope everything will go smoothly with this one. So far I've been impressed, on time, spot on and quick in finding tenants. Good customer service too.
Yazy · 18 June 2019
Agent replied · 16 June 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the Abbotts team were once again able to provide their proven, 5* service!
Best wishes, Lucy.
★★★★★ 1/5
TrustpilotIncredibly disappointing service
Incredibly slow and disappointing service
Shaista · 29 July 2025
★★★★★ 5/5
GoogleOur letting agent was Nelle, lovely girl, quick responses and super helpful. Would defo recommend.
Thomas · 20 September 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThouroughly professional service. Expertise second to none, cannot fault this excellent company & particularly the staff who go that extra mile & could not have been more helpful.
Alexander · 17 June 2022
Agent replied · 16 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotDownham Market Lisa is my absolute…
Downham Market Lisa is my absolute star she goes above and beyond to help me with all my rental properties
John · 14 January 2021
★★★★★ 5/5
GooglePeter and Jorden have been fantastic. The best estate agents I have ever worked with
Jackie · 22 July 2023
Agent replied · 16 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWheres my Deposit!! It's been 8 months of chasing
If you choose to rent through abbotts, I have a warning for you... DON'T DO IT unless your happy to be scammed out of your deposit. If I could give no stars I would!
Victoria · 10 May 2024
★★★★★ 2/5
TrustpilotPoor service
I have to say that I have been very disappointed with your service for the following reason:
Diploma6 · 31 January 2025
★★★★★ 1/5
TrustpilotWorst experience ever
I really dint want to spend even a minute of my time for a review with such an incompetent property agent but I am doing it to save others from wasting their time and money.
Vikul · 21 March 2024
★★★★★ 1/5
TrustpilotUnsolicited mail received from Abbott's…
Unsolicited mail received from Abbott's Kings Lynn.They cannot even sell a property similar to mine up the road, but they are quite happy to tout for my business.They search for property addresses from online estate agents because they know their days are numbered. They then promise the earth when in fact they are just parasites who are no better than any other high street estate agent. Avoid at all costs......
Gary · 4 September 2018
★★★★★ 2/5
GoogleDisappointed with the Branch Manager. Branch staff seem to be much better than the manager. Using an estate agent should take the hassle away from moving home, this isn't my experience. Would not recommend or use again.
Sam · 18 June 2018
Agent replied · 16 June 2024
Good morning,
Thank you for your review.
We are sorry to see that you have been less that satisfied with the service you received. We always strive to provide excellent service to all of our customers and we sincerely apologies for this shortfall in performance.
Please be assured that all feedback is taken extremely seriously and we would like to thank you for bringing this to our attention.
Many thanks again for taking the time to leave this feedback.
★★★★★ 5/5
GoogleRecently let through Abbotts, really impressed with the service! Thank you to Jason and Sarah for your help.
Maddison · 18 June 2019
★★★★★ 2/5
TrustpilotDelays in getting repairs done in the…
Delays in getting repairs done in the property . For example 6 weeks without a washing machine . Calls never returned . Very poor customer service especially when ending my tenancy . Friendly until you sign and move in , then they aren't interested in you anymore . Will never use them again
Sam · 12 June 2022
★★★★★ 5/5
GoogleTracy Jennings assisted me when I telephoned with a query raised by my tenant. Rather than going through Nottingham Office I thought it might be easier to contact my local agent. I had received a renewal request but my tenant had advised that she had not. Tracy answered my queries efficiently and in a timely fashion and by Close of Business that day the issues were completely resolved.
Louise · 18 June 2016
★★★★★ 5/5
GoogleHad a great informative viewing with Jason just recently, his attention to detail made me feel re assured and confident in my options! Thanks a great deal, you are a true pro
Fat · 18 June 2019
Agent replied · 16 June 2024
Thank you Joel, best wishes, Mark
★★★★★ 5/5
GoogleJust rented with Abbotts and the team have been fantastic. Everyone is really friendly and helpful. Really quick to reply to all my queries and have made the process so easy.
Bradley · 18 June 2019
Agent replied · 16 June 2024
Thank you Bradley for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future.
Best wishes
Emma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
