Abbotts Lettings Rayleigh reviews

★★★★★ 1/5

Google

Booked to view a property at an open house at 12ish. Drove an hour to get there and called to say we were going to be 5 minutes late, to be met with a rude member of staff telling me the house was sold and that she had already called and spoke to me and cancelled the viewing. She hadn't . I had no phone calls all morning let alone answer and speak to someone. I asked what would have happened if I hadn't by chance called the office, would we have just been sat outside of the property and she didn't have any answer. When I asked to speak to a manager all she kept saying was I will call you back in a minute. So unprofessional, argumentative and a waste of my time and petrol.

Toni · 18 June 2019

★★★★★ 2/5

Google

Two stars is being generous. Our agent pushed us to up our offer even though we knew it wasn’t worth the asking price and as soon as the offer was accepted we didn’t hear from them again until collecting the keys. All our emails were ignored. They misinformed us about numerous things - length of lease, parking spaces, they said the boiler was serviced (it wasn’t) and strung us along for weeks. Due to this misinformation, our sale was dragged out for longer than it should’ve been. What should’ve been a fairly straightforward sale became an expensive and complicated one. Will NOT be going to them again.

Lucy · 18 June 2019

★★★★★ 5/5

Google

Debbie Jager at Abbotts in Rayleigh sold my late mother’s property. She was warm and professional and, despite problems out of her control (such as Covid and buyers pulling out), kept me up to date every step of the way and worked hard to get me the best sale price possible. I would thoroughly recommend her and am very grateful for all her hard work.PositiveResponsiveness, Professionalism

Lou · 17 June 2022

★★★★★ 5/5

Trustpilot

Abbotts Estate Agents Wymondham what an…

Abbotts Estate Agents Wymondham what an amazing experience from Lorraine coming to my house to measure up and explain the whole process, to them showing all the potential buyers round, keeping me updated regularly and chasing the Solicitors and buyers throughout. Would highly recommend them if you are considering selling your property.

A · 2 April 2025

★★★★★ 1/5

Trustpilot

Another week waiting for my overpaid…

Another week waiting for my overpaid rent. It's a complete shambles of a company. Liers and absolute scammers. They can't locate a payment by a landlord. Joke. They deserve to be shut down for good. -10/5

Mateusz · 23 September 2025

★★★★★ 4/5

Google

I have used Abbotts for over a year and always find them helpful, in particular Jason is always helpful and speedy in his responses to my queries.

Emily · 17 June 2020

★★★★★ 5/5

Google

Jason was very helpful when were looking for a rental property. He understood exactly what we needed and was very knowledgable about the properties available. Thank you

Teresa · 18 June 2019

★★★★★ 1/5

Trustpilot

Disgusting Treatment from Abbotts King’s Lynn

LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved?..,………………………………………Good afternoon Suzie,I hope you are well.It’s not been going so great this end I’m afraid.We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.Kindest regards,………………………………………………To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.

Darren · 29 August 2023

★★★★★ 5/5

Trustpilot

I just want to give a shout out to an…

I just want to give a shout out to an amazing lettings agent Cleo Walters (Abbott countrywide Ipswich)🫶🏼. She made finding a house to rent and settling in a new environment hustle free for my family. She was very nice , kind and professional☺️🤝. She offered us a virtual tour, which was really helpful because we lived 4hours away and had a baby. When it came to moving in and settling ,she went above and beyond for us, gave us a mini tour of Ipswich town followed by a customised list of things to do in and around Ipswich….where to find what and not forgetting an Abbott house warming gift🎁.To say the least , my spouse and I were impressed. Keep up the great work Cleo 👏🤝.

Miranda · 28 August 2023

★★★★★ 1/5

Google

I would leave 0 stars if I could. Abbotts was the agent we used when renting my mothers house. Then she sadly passed away and I needed help transferring details.agter threemonths of calls and emails no one answered or helped and I was offered £75 compensation. Avoid at all costs.

Julia · 17 June 2023

★★★★★ 5/5

Trustpilot

Zita (Cambridge office) - a delight and super-efficient!

Zita from the Cambridge office has been friendly, efficient and a pleasure to deal with from the very start. There is no problem for which she hasn't been able to find a solution and she always sounds like she's answering the phone with a smile :)

Roisin · 26 January 2022

★★★★★ 1/5

Trustpilot

Deceptive towards disabled people

As a disabled person I could not read the agency agreement so relied on him telling me no sale no fee no hidden costs we don’t charge for anything only to find out that I have an email saying because I’ve terminated the agency agreement early I’m liable for paying their costs Absolutely disgusting disgraceful behaviour towards people with disabilities avoid

Jason · 13 August 2024

★★★★★ 5/5

Google

Used Abbotts to find tenants for my property, excellent customer service and communication from Sarah and the team. Thank you

Leanne · 17 June 2020

★★★★★ 5/5

Trustpilot

Abbotts Ely 5 * service

I would like to thank Jack and Pat from the Ely branch for all their help in securing my property. They made the process easy and quick, responding to queries the same day. I would not hesitate to use them again.Lisa - Witchford

Lisa · 22 February 2022

★★★★★ 1/5

Trustpilot

Pathetic

Poor communication Poor sales techniques Did not change price of property as promised Basically write a list of what an Estate Agent should not do and they managed to do it. Would be better scribbling the price on a piece of A4 and pinning it to our fence.

Mike · 24 January 2025

★★★★★ 5/5

Google

Abbotts Rayleigh is a great estate agents, fast, efficient and friendly. Renting my new home was dealt with in a great, professional manner , made very easy by Tracy in the lettings team who was always very friendly and helpful. I would recommend Abbotts Rayleigh to anyone looking to rent a property in the area.

Nichola · 18 June 2016

★★★★★ 1/5

Trustpilot

Norwich Abbotts

Here’s a list of the issues I’ve had since renting with Abbotts:1) Took 5 months to fix a leaking bath.2) Still haven’t fixed my flush plate on my toilet.3) Took 5 months to make my downstairs window ‘functional’ (a proper handle still hasn’t been put on)4) Only supplied me with 1 of the 2 keys necessary to lock both locks on my front door.5) Left me without access to my mail for 1.5 months while they were trying to get the letterbox key off the old tenant.6) Let me move in when they were aware the bath was leaking.7) Their staff shift the blame on to the contractors. And they use substandard contractors.8) Removed my legitimate Google review

Tom · 8 February 2023

★★★★★ 1/5

Trustpilot

They don't ever repair anything fast

Whenever you need to have a repair done they just take forever to sort it out and sometimes I have had to just do it myself like the time my 4yo daughter window on our ground floor flat wouldn't close properly letting in freezing temperatures into her room. Or the time water was leaking out under the sink and constantly having to empty a bucket for weeks. They honestly don't give a dam about the people renting from them.

Ty · 13 January 2023

★★★★★ 1/5

Trustpilot

Failure to return deposit

Still waiting after 2 months for deposit return. Called countless times always told I would get a call back never did. Told today that money was being taken for contrived reasons

Alasdair · 27 June 2025

★★★★★ 3/5

Trustpilot

Absolutely no communication

I went for a flat viewing. It was conducted by a lovely, knowledgable woman. Afterwards, I had some questions I'd like answered and left an email. I got a call the next day promising I'd get my answers. 3 weeks later, nothing. I've left an email and 2 voice messages. I've also discovered the flat is now up for rent, which begs the question has it actually been sold, and the new owners are renting. In that case, why is the flat still up for sale, and why did no one have the decency to let me know. They're lovely at the beginning of the process, but once you actually want to get involved in the process, absolutely nothing from them.EDIT: After contacting customer support, I finally got an answer, that was apologetic.

Sam · 26 October 2022

★★★★★ 5/5

Google

Fantastic letting agent. I dealt with Tracy and the team. Could not have had better agents. Normally renting can have its problems but from viewing to moving in was a week. Fantastic communication. Would highly recommend Abbotts. Will be using them when it comes to getting a house of my own.

Nick · 18 June 2016

★★★★★ 1/5

Trustpilot

GREG ABBOTT TO BE REMOVED

GREG ABOTT NEEDS TO BE REMOVED FROM HIS POSITION I HAVE A DAUGHTER THAT IS A VICTIM OF MALPRACTICE AND BECAUSE OF THE CAP HE CAME UP WITH WE CAN NOT GET COMPONSATION AND HER HEALTH IS COMPLETLY DESTROYED JENNIE SEALY HOSPITAL IN GALVESTON TEXAS GAVE HER VERY SEVERE BRAIN AND SHE DOES NOT HAVE PEACE WHEN SHE IS AWAKE SHE IS IN ALOT OF PAIN AND BECAUSE OF THIS MAN I DO NOT KNOW WHAT OUR FUTURE HOLDS TWO HOSPITALS ARE INVOLVED MEMORIAL HERMAN SOUTHEAST IN HOUSTON TEXAS BURNED HER HAND VERY SEVERLY WITH AN INFILTRATED IVY SHE HAD AN IMPUTATED FINGER OVER IT,SHE WAS TRANSFERRED TO JENNIE SEALY HOSPITAL THEY SPECIALIZE ON BURNS THERE THEY GAVE MY DAUGHTER VERY SEVERE BRAIN SHE ALSO HAD A BLOOD TRANSFUSION THE BLOOD WAS CONTAMITED WITH HIPITITUS C SINCE THEN MY DAUGHTER HAS NEVER BEEN THE SAME SHE IS IN AND OUT OF THE HOSPITAL BECAUSE SHE NOW HAS A FEEDING TUBE AND IT CAUSES HER TO ASPIRATE AND E THAT CAUSES PHENOMIA AND SHE HAS BEEN IN THE HOSP[ITAL SEVERAL TIME WITH ASPIRATION PHENOMNIA ,BUT MR ABBOTT GOT COMPENSATED FOR HIS ACCIDENT UNFAIR ,PLEASE PEOPLE VOTE HIM OUT PLEASE PLEASE!!!!!!!!!!!!!!!!

Mary · 9 October 2022

★★★★★ 1/5

Trustpilot

I would give 0 if I could

I would give 0 if I could. Absolutely disgusted with the service and no one seems to care. I selected the full management fee as I am heavily pregnant and did not want to have to deal with the management of letting my property. So far all I have done is have to make phone calls, chase incompetent people up or arrange things myself. Have yet to see any invoices despite requesting them, have been lied to about dates work has been completed, work carried out without any authorisation for the cost from myself… the list goes on. 34 weeks pregnant and horrifically stressed.

Emma · 3 September 2022

★★★★★ 5/5

Google

Nick has been brilliant throughout the whole process, would highly recommend

Jack · 17 June 2020