Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEstate Agents New Scam
So called up about a property went for a viewing to which i was happy with proceeded with everything they emailed me saying the offer for the rent was accepted then sent me this to which i provided all information and provided the holding deposit then right move asked for this refrence infomation which i provided, then after 2 weeks off them have me running around they ask for a copy off my work contract which i cant disclose due to NDA's so they refused me the property even though i provided everything else so i ask for my holding deposit back to which they are refusing saying it states it say it was not refundable which was never disclosed in the email so avoid using right move and coopers
Barrie · 26 September 2024
Agent replied · 27 October 2024
Hello Barrie,Thanks for taking the time to share your recent experience whilst applying for a property through Rightmove, we are sorry to hear of the concern caused and the issues you have experienced.I have taken time to review your application and will reach out in due course to provide some further clarity on our process and the reasons behind our decision pertaining to your referencing.We do always endeavour to work with our tenants and agents to verify income as quickly and efficiently as possible, however in some cases, we do require additional information or documentation as part of our standard processes. Failure to obtain relevant information and further failure to obtain relevant documentation unfortunately can result in our team being unable to verify income to our requirements.We do however have no involvement in the holding of any deposits, this is collected and held with the letting agent as part of their processes and is not a fee incurred as part of referencing, therefore we would be unable to assist with the dispute around the holding deposit and recommend taking this up with the letting agent directly, we will be happy to support those discussions in any way we can but are limited in our assistance in this matter.Thank you again for taking the time to provide feedback and we hope you get the issue resolved as soon as possible.Thanks
★★★★★ 5/5
TrustpilotCharlie has been fantastic in dealing…
Charlie has been fantastic in dealing with my referencing, for an apprentice he has great knowledge on how the processes work giving us the confidence that our application will be a success with Rightmove. I would highly recommend anyone looking to secure a property to deal with Charlie, he has been great in delivering a positive outlook on the full process, start to finish. Thank you for help once again.
Ryan · 4 August 2021
Agent replied · 13 June 2024
Hello Ryan,Thanks so much for taking the time to leave such a wonderful review for our colleague Charlie. We take great pride in empowering our staff to deliver excellent customer service and make the journey as painless as possible for all of our customers. We are so pleased to hear you had such a pleasant experience with us and will make sure Charlie and his manager gets to hear your lovely feedback.Good luck in your new home.Best wishesBeth
★★★★★ 5/5
TrustpilotVery efficient and organised referencing
I had a great experience with the referencing team at right move. Natalie Hall was extremely helpful, supportive and communicative - she phoned me the morning after I submitted my application to update me that she was just now waiting for an employer reference, which I thought was great.Fab experience and a big thanks to Natalie for her support and making the process so efficient.
Sorrel · 11 May 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your personal experience with Natalie and Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 1/5
TrustpilotOk so I am very annoyed today as my son…
Ok so I am very annoyed today as my son went to view a new apartment in cardiff. He arrived first in the queue and had a viewing : agreed to be the new tenant and had a date of October 1st. The person who met my son was from Imperial Lettings ( who I presume rent space on Rightmove to advertise their properties ) He offered it as “unfurnished “ for £800 a month (1 bed apartment) this was agreed upon and the person showing my son around promptly said to another group that the property was now TAKEN & has been removed off the market! Approx 2 hrs later my son (who also emailed Imperial when he got home to his current flat) and informed the Lettings company “Imperial Lettings” that he would wait for further contact for form filling and deposit etc , whilst starting to organise his current let by letting his current landlord that he would be vacating in 1 month from this date! After a further hour my son was informed that someone else has offered £975 and that the company owner of Imperial Lettings has chosen this other tenant because they can get more money from this other agreement, leaving my son distraught after a long hard struggle to get back into work after the Covid years ! People like this little company Imperial Lettings need to honour agreements for potential tenants and not renege on honest potential clients & I would like to think that Rightmove needs to know about these dealings, I have tried to contact Rightmove but there doesn’t seem to be a contact number but if someone knows of one or Rightmove see this message please advise how this practice can be stopped from happening? It’s just not right and it’s just not fair to go back on a deal once agreed on a price!
Purple · 20 September 2024
Agent replied · 27 October 2024
Good Afternoon,Thanks for taking the time to share your review. I am so sorry to hear about the experience your son has had.When a complaint relates to something other than the way a property is marketed on Rightmove, we're very limited on the action we can take. The reason for this is that we're not a Governing Body which means we don't have any regulatory or enforcement powers over agents or landlords.Under UK law, what the agent has done is not currently illegal. Though I fully appreciate that does not mean it is any less of a disappointing experience to go through.I would encourage you to explore any formal complaints procedure available with the agent themselves.If you feel you are not receiving an adequate response from the agent, you can also reach out to the following Governing Bodies:The Property Ombudsman: https://selfserve.tpos.co.uk/ - 01722 333306The Property Redress Scheme: https://www.theprs.co.uk/Complain - 0333 321 9418Again, I am so sorry to hear about you and your son's experience and I sincerely hope he is able to find an alternative soon.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotJade
Jade, the lady I spoke with, was from the moment she answered my call was so nicely receptive to my concerns I immediately started to feel calmer. Indeed she listen patiently, kindly and assuringly that she would look into the matter right away and so she did. Indeed despite the fact that the problem was not Righmove's fault she sorted it out in under 15 minutes. What a star! At my experienced age (80) I found her to be quite exceptional. Thank you thank you.
K · 12 September 2024
Agent replied · 27 October 2024
Hello, Thank you for leaving a 5 star review, we're so pleased to hear Jade was able to help with your query so quickly. We'll be sure to pass this feedback on to her.Please don't hesitate to reach out if you have any further feedback or if there's anything else we can help with.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotTechnical support as it should be done
As a long time user and customer of Rightmove, both for business and pleasure, I just wanted to say what a brilliant service you provide, and how hard your team work at resolving problems and developing the user interface on the site. Over the years I have found a few glitches that only a heavy duty user like myself might be aware of. The team have consistently taken my comments and suggestions on board, and looked into them thoroughly, with a view to improving the user experience right through the chain. I know a lot of estate agents get a bit fed up with Rightmove costs, but I honestly believe that they work very hard to justify their fees.
Sheridan · 11 September 2024
Agent replied · 27 October 2024
Hello Sheridan, Thank you for leaving us a 5 star review and for taking the time to provide this feedback.We're so pleased to hear of your experience with Rightmove over the years and we'll be sure to pass this feedback on to the team.Please don't hesitate to reach out again if you have any further feedback or suggestions and we wish you all the best with your property search.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotSimple website to use with amazing results.
When I first logged onto Rightmove it was so easy to find what my fiance and I were looking for, the website got right to the point asking how much we were willing to spend on a property, which area we would like to live in and what kind of property we were after.
And with all of the listed properties an easy to read map was provided which had highlighted areas which might be of use such as; the nearest train station/bus station and shopping centre.
After a few easy clicks we looked at a couple of places which unfortunately weren't for us however we soon looked at another property which is now our new home!
My fiance and I would like to say a big thank you to Rightmove we are so excited about moving into our new house and the estate agents we are going through are brilliant.
Thank you again and in the future if we choose to move again we will know where to come!
Kimberley · 25 March 2016
Agent replied · 13 June 2024
Hi Kimberley, Thank you for taking the time to leave us feedback and we're sorry for the delay in getting back to you. We are now active on Trust Pilot as of this week.Fantastic news that we were able to help you with finding your new home and please do think of us for any future home moves!Kind regards, rightmove.co.uk
★★★★★ 1/5
TrustpilotHotbed For Dodgy Landlords And Agents
Multiple rental properties rented through Rightmove, which have turned out to be let by contract breaching landlords and agents. Rightmove is landlord/agent bias as they pay for the service. It's too easy to fall victim, and thus, I can't recommend the service.
UK · 29 February 2024
Agent replied · 13 June 2024
Good afternoon,Thank you for reaching out and for taking the time to provide your feedback.I'm sorry to hear of your experience, if you'd like to discuss this further, please reach out to us at talk-to-us@rightmove.co.uk.Many thanksRightmove
★★★★★ 1/5
TrustpilotRightmove is a timewaste
Rightmove is a timewaste they keep already rented properties on their website for a long time, I called them and mentioned this to them and they always say this been just rented out, while I see below property has been rented out but it is still on their site.1168 Rochdale RoadManchester M9ThanksMS
Nok · 30 June 2023
Agent replied · 13 June 2024
Good afternoon.Thank you for your message and bringing this to our attention.Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties, as we aren't an Estate Agent ourselves.Please contact us on 01908 712 300 or at talk-to-us@rightmove.co.uk, so we can look into this further for you.Many thanks,Rich
★★★★★ 5/5
TrustpilotJamie Birley
Jamie Birley - excellent customer service - worked to resolve my issue to the very end in a prompt and timely manner.
Julie · 15 May 2026
Agent replied · 6 June 2026
Hi Julie,
Thanks for taking the time to leave such a nice review.
We are glad to hear Jamie was able to help with your issue. We have made sure he has seen this so he knows his work is appreciated.
Please do get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotNo overseas property search on Android fail.
I've tried on several occasions over the last few weeks to search property overseas using an Samsung android phone.Initially I thought it was a glitch, tried many times over several days. Specific searches in different countries.Each search says xx properties available, the top search comes up momentarily to tease you and then everything vanishes, it just disappears.I've reinstalled the app thinking there's a bug and the same thing happens. It's not a bug, it's a feature apparently.Nowhere does the app have a contact us, the question menu does not feature 'not showing overseas property' it no understand!If you're looking to perhaps spend a million or two on property abroad this may not be the app for you.UK's number one? I don't think so!
RICHARD · 27 August 2024
Agent replied · 27 October 2024
Good afternoon Richard, Thank you for reaching out and we're sorry you're experiencing an issue with the Rightmove App.The Rightmove App doesn't currently have the capacity to display overseas properties and so it should direct you to the Rightmove mobile site.We'd like to help look into the issue you're experiencing further, please can we ask you to send an email to talk-to-us@rightmove.co.uk and one of our Technical Team will be in touch.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotAmazing
Our Agency has used Rightmove services for almost a year and they are always very swift and efficient. With the last case I have experience not just great customer service, but also very personal, understanding approach with a very sensitive situation. Ashleigh went above and beyond to provide exceptional service in a very short period of time! cannot thank you enough, guys!!! well done
Fresh · 14 April 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave us such a wonderful review. It's so nice to hear you've had a great experience through us and through speaking with Ashleigh. We'll make sure she sees your feedback! Many thanks, Rightmove
★★★★★ 1/5
TrustpilotVery strange referencing agency, Landlords AVOID
Very strange referencing agency. Provided an offer of £8,400+ Deposit to rent a tenancy (6 Months upfront) while looking to buy my own and received an email back advising they refused me for tenancy due to being unable to provide evidence of income. This was on the back of me explaining that I had a new bank account however, I did provide them proof of my company profit/loss and they could see what I earned/profited.In summary they required me to verify my income despite me offering the entire 6 months tenancy upfront along with security deposit (sure this is probably rare). Common sense by real people is seriously lacking here. Finally, I actually also had already emailed Aberdeen Considine the evening before explaining I wanted my deposit back prior to RightMove emailing me about there decision due to how long the process was taking also. Viewed on 10th, offered entire 6 months upfront with security deposit etc on the 10th also and didn’t hear a thing from RM until 19th August despite me putting down my Move in Date as preferably the 13th. I can never quite get my head around why people take so long to make decisions, make the decision and get on with it the processes are lengthy. We have decided that we won’t be using any rental agency that use this company for our own properties in the future. Just lost a landlord over £8,000+ and a very reliable tenant. Strange.
Sky · 20 August 2024
Agent replied · 23 August 2024
Hello Sky,Thanks for taking the time to provide such valuable feedback on the service you have received recently and really sorry to hear that you lost out on a property as a result of our referencing.Rightmove Landlord and Tenant services are always happy to accept rent in advance in order to pass referencing as part of our standard service, however as we act on behalf of thousands of letting agents across the UK, we must adhere to theirs and their landlord requirements for the property, therefore it is not uncommon for us to verify information to support a rental with rent in advance agreed upon agent or landlord instruction. We would really appreciate the opportunity to review your application and provide you clarity on the referencing decisions made, the reasons behind them and for any delays. Please feel free to email us directly to rltcomplaints@rightmove.co.uk with your name, property address and any other information or queries you would like us to investigate.Thanks
★★★★★ 4/5
TrustpilotGreat attitude and glad to hear back
Great attitude and glad to hear back! My only gripe was how long it took to get a response and it would have been nice to hear any specifics about the follow up.
Nicholas · 11 February 2026
Agent replied · 25 February 2026
Hi Nicholas.
Thank you for your thoughtful review. We truly appreciate you taking the time to share your experience.
We’re glad to hear you valued the interaction, and we also sincerely appreciate the constructive feedback regarding response time and clarity around follow-up.
That’s helpful for us, and we’re always working to improve both our communication speed and the level of detail we provide.
If you need any additional support, please don’t hesitate to reach out to us at customersupport@rightmove.co.uk our team will be happy to assist you.
Thank you again for your feedback and for allowing us to improve.
Thanks, Rightmove
★★★★★ 5/5
TrustpilotPolite, Informative and Helpful
Rahima was a delight to speak to on the phone. Delightful tone while delivering an update to the ticket we'd raised. Exactly how customer service should be handled.
Frederick · 17 October 2024
Agent replied · 27 October 2024
Hi Frederick, Thank you for taking the time to leave a review. We’re thrilled to hear about your positive experience with Rahima.If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk. ThanksRightmove
★★★★★ 1/5
TrustpilotSpent 2 and a half hours on hold…
Spent 2 and a half hours on hold waiting to discuss a property to go and view, was ‘first in line’ for 40 mins and got absolutely nowhere. How are you meant to book a viewing or organise anything with this company if it takes 2.5 hours to get through? Called on a Saturday afternoon at 1pm, didn’t think they would be closed, and if they are they should shut off the phone line to save people wasting their time. Very poor customer service, 2 and a half hours is not acceptable.
Jordan · 10 August 2024
Agent replied · 23 August 2024
Good morning Jordan, Thank you for getting in touch and we're sorry to hear of your recent experience.Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves.We don't book viewings for Estate Agents directly but if there's anything else we can help with, please contact our our Customer Support Team on 01908 712 300 Mon - Fri 9am - 5.30pm or send us an email with further information to talk-to-us@rightmove.co.uk and we'll be happy to help.Many thanks,Rightmove
★★★★★ 3/5
TrustpilotAlerts are great
Alerts are great, drawing search areas is great.
Hywel · 14 August 2026
Agent replied · 25 September 2026
Good afternoon,
Thanks for taking the time to provide us with a review.
We'd like to understand your experience with the app being buggy in more detail so we can improve. Please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotKaty Vernon was incredibly helpful
Katy Vernon in rightmove customer support was incredibly helpful and attentive. She listened to my problem, understood it and fixed it instantly. It was a tricky issue which she solved perfectly. Many thanks Katy
Carl · 5 July 2024
Agent replied · 23 August 2024
Good Afternoon Carl, Thank you for taking the time to leave a review for Katy. I've passed this across to her as I know she would like to read this! If you need anything else, please do not hesitate to reach out to us! Many thanks, Rightmove!
★★★★★ 5/5
TrustpilotHad a saved property which I couldn't unsave
I've been using Rightmove for quite some time, so familiar with most facilities on the website and how they work. But I had a house in my saved list which I no longer needed and it was taken off the market as well, but the house refused to go away via all the normal methods. I contacted Rightmove to ask for help and Cheryl Hine responded. She has been extremely helpful through several emails offering me different things to try which unfortunately haven't worked, so she is escalating the issue to another team. She was very courteous throughout. A credit to the Rightmove team.
Georgina · 2 August 2024
Agent replied · 23 August 2024
Hi Georgina,Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Cheryl & Rightmove.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
TrustpilotAn appalling series of errors, customer blame, IT failures, and unprofessional conduct.
An appalling mess compounded by unprofessional staff and clueless IT.
Andrew · 28 July 2026
Agent replied · 25 September 2026
Hello Andrew,
We’re very sorry for the technical issues you experienced and for the way this was handled. We completely understand how frustrating it must have been to have to use another provider to resolve the matter.
We’ve acknowledged your complaint directly and are currently investigating what happened. Once our review is complete, we’ll respond to you privately with a full outcome. In the meantime, we’re sorry that your experience fell below the standard you should expect from us.
Thanks
Beth
★★★★★ 5/5
TrustpilotThe advice I got was really helpful and…
The advice I got was really helpful and sorted out my problem of being unable to sign in to my account. Thank you
Lynn · 23 April 2026
Agent replied · 13 June 2024
Hi Lynn,
Thanks for taking the time to leave such a nice review.
It really makes a difference to hear experiences like this and it's greatly appreciated.
It's great to hear we were able to help with your problem, please don't hesitate to get in touch again if we can help in future.
Many thanks,
Rightmove.
It's great to hear that we were abl
★★★★★ 3/5
TrustpilotNeeds to be made easier to use
Rightmove is a very good site however recently going onto the "for sale" or "to let sites" has changed and now it's a real pain, come on rightmove go back to the old set up, for regular users it was much quicker and easier.
Joseph · 1 December 2023
Agent replied · 13 June 2024
Hi Joseph, Thank you for taking the time to leave us a review and for providing your feedback. Can you please get in touch at talk-to-us@rightmove.co.uk or 01908 712300, We'd like to gather a little more details from you in order to look at future improvements. Thanks, Rightmove.
★★★★★ 1/5
TrustpilotI've just seen proof that Rightmove are…
I've just seen proof that Rightmove are putting out false information.
Julie · 17 July 2026
Agent replied · 25 September 2026
Hi Julie,
Thank you for taking the time to get in contact. We're sorry to hear you're concerned about the information you've seen.
We'd like to investigate this further, as property details can come from a range of sources and we'd like to understand exactly what's happened in your case.
Please email us at talk-to-us@rightmove.co.uk with the property address, a link or screenshot of what you've seen, and details of how it differs from your apartment.
Once we have that information, we'll look into it and work with you to clarify the issue.
Thanks,
RIghtmove.
★★★★★ 5/5
TrustpilotRelisting following a fall through!
Spoke to Katy Vernon regarding an issue with relisting a property following a fall through, Katy was empathic and understanding and helped resolve the issue almost immediately. Thank you Katy
Brandon · 15 August 2024
Agent replied · 23 August 2024
Hi Brandon, Thanks so much for taking the time to leave us such a lovely review. I have just passed along your kind words to Katy, it really makes a difference to hear messages like this.Many Thanks, Rightmove
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