Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFit the tickbox or move on
Rightmove were used as part of the process to deem us as having enough funds from an estate agent we were interested in renting from. As we live abroad and are returning to the uk, their questions were only uk centric and could not cope with answers that didn’t fit into a very defined box. For instance, we use Notary’s in Bulgaria, not solicitors. They wanted a solicitor letter to say we had sold our house. Even though we rang and provided all the details regarding where our money had come from, and estate agents confirmation of sale etc, it was not enough.
Rob · 9 September 2026
Agent replied · 25 September 2026
Hi Rob,
Thanks for reaching out.
I am sorry to hear of your experience and would like to discuss this in more detail to understand your experience.
If you are able to provide further information to us at talk-to-us@rightmove.co.uk, we would be happy to assist
Many thanks, Rightmove
★★★★★ 1/5
TrustpilotAwful
Awful. As a surveyor I have to rely on their SCT data which is becoming increasingly inaccurate and unreliable. Furthermore, I was recently overcharged by them and have been wating over a month for a refund. I have raised two formal complaints which have been completely ignored. Whoever is in charge clearly does not care about customer service or quality assurance. Unbelievable how such an established and well funded company can be so badly run and get away with it. Disgusting!
Jake · 2 September 2026
Agent replied · 25 September 2026
Hi Jake,
Thanks for taking the time to leave a review and share your feedback.
We're sorry to hear of the experience you have had. I can see that the Data Services team have been in contact with you today.
Many thanks,
Rightmove
★★★★★ 3/5
TrustpilotRightmove is ok but my biggest issue…
Rightmove is ok but my biggest issue with the site and other property search sites, is that you see a lovely property for sale and when you click on the property, it has a long term tenant. I have emailed Rightmove and mentioned that there should be a box to tick if you are not interested in tenant properties. Here's hoping because it would save so much time searching and having your hopes dashed.
Steven · 23 September 2026
Agent replied · 13 June 2024
Hi Steve,
Thank you for your email and for taking the time to share this information with us.
We’re always looking for ways to improve, so I’ve passed your feedback on to our development team for consideration. While we can’t make any promises, your comments will be taken into account when we’re reviewing future developments to the app and its notifications.
If you have any further feedback or suggestions on how we can improve, please feel free to email us at talk-to-us@rightmove.co.uk or give us a call on 01908 712300.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotKelsey Smith Was Great!
I recently went through a referencing check with Rightmove that was very quick, simple, and I was kept in the loop throughout the whole process. I then got a call from Kelsey Smith, an adviser at Rightmove, to confirm that my referencing checks were now complete. Kelsey was extremely friendly and helpful. She offered internet packages and lots of useful information, which then informed my decision. Just wanted to show Kelsey some appreciation! 🙂
Jacob · 9 September 2026
Agent replied · 25 September 2026
Hello,
Thank you for taking the time to leave us such a wonderful 5-Star review. We’re delighted to hear that you found the referencing process quick and simple and that you were kept informed throughout.
It’s also lovely to hear such positive feedback about Kelsey. We’ll be sure to pass on your kind words to her, we know she’ll be delighted to hear that she was friendly, helpful, and provided you with useful information to help with your decision.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Happy home hunting!
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotAccommodating and Easy Process
I have been going through the vetting process for a property I am soon to rent and right move have been so helpful. I spoke to Jordan on the phone who help me set up my broadband package ready for my move. He was really helpful and so accommodating to my needs. I’ve had a really pleasant experience so far and would recommend!
Ciara · 15 April 2026
Agent replied · 6 June 2026
Hi Ciara,
Thanks for taking the time to leave such a lovely review.
It's great to hear that you had such a good experience and Jordan was able to help. I have made sure they have seen your review so they know they are appreciated.
Wishing you all the best with your move and we hope you enjoy your new home!
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotMy account was corrected
Bali was assigned to help with my issue. Very friendly and helpful. Fixed my issue. It took some days but was fixed in the end and I'm pleased with my access now and the service provided. thanks very much 😊
Mrs · 22 July 2026
Agent replied · 25 September 2026
Good morning Mrs Tick.
Thank you so much for your kind feedback!
I'm really glad Bali was able to help and get everything resolved for you.
We appreciate your patience while we worked through the issue, and it's great to hear you're happy with your access and the service you received.
If you ever need anything else, we're always here to help.
Thanks again!
Rightmove
★★★★★ 2/5
TrustpilotCannot trust Rightmove at all
Cannot trust Rightmove at all. Even after contacting them they are getting similar properties mixed up with photographs, descriptions and even sold prices incorrect, for instance number 30 has the information for number 26 and number 26 has the information for no 28 and so on. If they can’t get the basics right how can they be trusted to advertise your property. It is false representation and could stop your house or flat being sold. I have first hand experience of this.
Ian · 28 August 2026
Agent replied · 25 September 2026
Hi Ian,
Thank you for contacting us and bringing this to our attention.
We would like to assist with your query and raise this to our internal systems team to investigate in more detail.
If you are able to contact us with further details at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300, we'd be happy to help.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotI had a fantastic experience from start…
I had a fantastic experience from start to finish. Olivia was incredibly helpful, professional, and genuinely cared about finding the right solution for me. She didn’t just find me a space, she took the time to understand exactly what I needed and matched me with the best possible option.
Omie · 21 April 2026
Agent replied · 6 June 2026
Hi Omie,
Thank you for taking the time to leave us a review.
We’re thrilled to hear about your positive experience with Rightmove and Olivia, who dealt with your query.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks. Rightmove
★★★★★ 1/5
TrustpilotTrying to delete my rightmove account what a load of did everything still act
I am trying to delete my account and enquiries within my rightmove account. All emails links dont work then you go back to enquiries of flats enquiries given numbers click contact written the down I am not impressed with rightmove I want my account deleted and enquiries talk about giving out incorrect numbers i have emailed the person who sent to me about a property enquiry plus other one. I have made multiple calls with numbers given eve time even called your main number how much time that has been wasted today. I did not proceed with holding deposit and next section one of many i could not complete your system really needs to be more simpler to use
Ac · 16 August 2026
Agent replied · 25 September 2026
Hi and thanks for taking the time to leave us a review.
We'd like to understand your experience in more detail and assist with your query further.
Please do get in touch with us at talk-to-us@rightmove.co.uk or call 01908 712 300, and we'll be happy to help.
Many thanks, Rightmove
★★★★★ 5/5
TrustpilotKelsey from Rightmove was so helpful…
Kelsey from Rightmove was so helpful and patient as she took me through a process to choose and install broadband and tv at my new property.
Patricia · 10 September 2026
Agent replied · 25 September 2026
Good morning, Patricia,
Thank you so much for your kind feedback.
We’re delighted to hear that Kelsey was able to guide you through the process with patience and clarity and that her support helped save you valuable time during such a busy period.
We’ll be sure to pass your lovely comments on to Kelsey.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks, Rightmove
★★★★★ 1/5
TrustpilotAs a first-time buyer
As a first-time buyer, I am extremely disheartened with my recent experience through Jefferies and Dibbens. Their communication was shocking, and they tried to force me to use their mortgage broker before booking a viewing. I already had a AIP from a broker. I would have had to see their broker in person, and after explaining my working hours and that I don't have a car, I received a backhanded comment dismissing me and saying, "How would you even be able to view the property then?" Given that we never discussed which property I wanted to view in the first place, I find this experience extremely unacceptable and unprofessional. I would not recommend wasting your time.
Laura · 17 July 2026
Agent replied · 25 September 2026
Hi Laura,
Thanks for taking the time to leave a review.
I am sorry to hear about the experience you have had.
Rightmove is a platform where independent estate agents advertise. When you contact an agent about a property, you are not talking to us in any way.
As such, I would recommend you feed this back to the agent directly so they can provide help with your concerns, as we are not in a position to address the.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotOutstanding
Rightmove is an excellent app & doesn’t deserve any negativity (simply ignore them as not legitimate) whatsoever from people. The search & save function with immediate updates is outstanding & you can find your perfect home with their help. People should thoroughly appreciate just how exceptional their service is for house hunting.
Trevor · 1 February 2026
Agent replied · 25 February 2026
Hi Trevor,
Thank you so much for taking the time to share such positive feedback.
We’re delighted to hear that you’ve found the search, save, and instant update features so helpful, and it’s great to know the app has supported you in finding your perfect home.
We really appreciate your kind words and support; it means a lot to our team.
If you have any more feedback or need assistance, feel free to reach out to us at talk-to-us@rightmove.co.uk.
Thanks, Rightmove
★★★★★ 5/5
TrustpilotJamie Birley Customer Care Technical Specialist
Jamie Birley provided outstanding support throughout the entire process. As a Customer Care Technical Specialist, Jamie was professional, knowledgeable, and incredibly responsive. Any issues were dealt with quickly and efficiently, and communication was always clear and reassuring.
Annaleigh · 14 May 2026
Agent replied · 6 June 2026
Hi Annaleigh,
Thanks for taking the time to leave such a thoughtful and kind review.
It's really lovely to hear about experiences like yours. We have made sure Jamie has seen this so he knows he is appreciated!
Don't hesitate to get on touch again if there's ever anything at all we can help with.
Many thanks,
Rightmove
★★★★★ 3/5
TrustpilotRIGHTMOVE - PROBLEMS LOADING PROPERTY
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a problem created by Rightmove and i have had to manage customer expectations too. We consider monthly charges for the portal are far too high, On The Market are half the price with a much better user interface.
Dawn · 8 July 2026
Agent replied · 13 June 2024
Hi Dawn,
Thanks for taking the time to leave a review.
I am sorry to hear that we have not met your expectations here.
Rightmove's operating hours are 9-17:30 Monday to Friday, so you typically will not receive any response from us outside those hours.
If you ever have an urgent issue you need help with, please feel free to call us at 01908 712 338.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotRightmove Customer Support Team offer a…
Rightmove Customer Support Team offer a brilliant service. They are quick to respond and deal with query's efficiently. Having been in the business for many years they are a breath of fresh air - thank you Rightmove!
MrsJWHITE · 14 April 2026
Agent replied · 6 June 2026
Hello,
Thank you for taking the time to leave us this review.
We're so pleased to hear of your experience with our Customer Support Team, we'll be sure to pass your feedback on to them.
Do reach out if there's anything else we can help with at all.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotI am due to sell my property and…
I am due to sell my property and Rightmove historical data is incorrect as they missed off my purchase back in 2009 it therefore makes the house look 30K cheaper than it actually was . They have the house listed as leasehold when it is freehold. I tried to rectify these issues but it appears you cannot and Rightmove customer care doesn't exist. Do not believe these sites (and Zoopla) as they are factually incorrect.
Dereleth · 24 June 2026
Agent replied · 25 September 2026
Hi,
Thanks for taking the time to leave a review.
As this is a public venue, it is not possible to discuss the specifics of your address. But we can absolutely look into this further if you contact us via email or telephone.
We can be reached at:
talk-to-us@rightmove.co.uk
01908 712 338 9-17:30 Mon - Fri
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotExcellent customer service
Shannon was quick to respond and update the information about a property that was listed incorrectly.
OPP · 1 September 2026
Agent replied · 25 September 2026
Hi,
Thanks for taking the time to leave a review.
It's great to hear Shannon was able to help, we've made sure she has seen this so she knows her work is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
★★★★★ 2/5
TrustpilotMoving is stressful enough...
Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.
Dee · 8 July 2026
Agent replied · 25 September 2026
Hello,
Thank you for getting in touch with us and for explaining your situation.
Here at Rightmove, we are the advertising website for estate and letting agents.
We don't have any direct involvement with the selling or renting process of properties, as we aren't an estate agent ourselves.
In the first instance, I would recommend raising a query with the estate agent directly so that they’re aware of this and have the opportunity to look into this for you.
If you have any questions or need anything else from us, please let me know.
Thanks,
Rightmove
★★★★★ 5/5
TrustpilotShannon was great
Shannon was great, very helpful, sorted out my Rightmove issue quickly and successfully.
Olivia · 17 September 2026
Agent replied · 25 September 2026
Hi, Olivia.
Thank you for your wonderful review and lovely feedback on the service you received from Shannon.
I forwarded this feedback to Shannon, who I know will be delighted to hear it.
If you have any further questions, please contact talk-to-us@rightmove.co.uk or call 01908 712 300.
Many thanks.
Rightmove
★★★★★ 4/5
TrustpilotA good website but watch out for agents…
A good website but watch out for agents asking you to complete your enquiries when you respond to property ads. If you have provided them the information they have asked for on Rightmove's website then that should be enough. Beware too of brokers fishing for information which is not really required for your mortgage application. One more thing if you are not prepared for a barrage of phone calls from agents don't give them your phone number.
Dick · 26 May 2026
Agent replied · 6 June 2026
Hi and thanks for getting in contact.
Thanks for taking the time to leave us a review.
We'd like to understand your experience with the app more so we can improve.
Please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help.
Thanks,
Rightmove
★★★★★ 5/5
TrustpilotBali was very helpful with a…
Bali was very helpful with a complicated issue. Thank you.
S · 18 September 2026
Agent replied · 25 September 2026
Thank you so much for your feedback on how helpful Bali was! We truly appreciate your feedback and will make sure to pass it on to him.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks,
Rightmove
★★★★★ 2/5
TrustpilotWhen is a HOUSE a BUNGALOW, when it’s on rightmove!
I am an estate agent, I listed a 3 bedroom semi detached house via my software provider ( which I have been using for 7 or so years. In doing so I hit the relevant buttons to indicate that it is a semi detached house, plus I also referred to it as a semi detached house in my advertising text…….yet it was listed as a BUNGALOW.
Consumer · 22 July 2026
Agent replied · 13 June 2024
Hi,
Thanks for taking the time to share your feedback.
I am sorry you have had difficulty getting your listing to appear as you want on Rightmove.
What you have described is something called Keyword Extraction. This is not AI and it is not a new feature that has been added to site recently.
I will pass your feedback to our developers so they can consider it for future changes.
Thanks again for taking the time to get in touch and please don't hesitate to do so again.
Many thanks,
Rightmove
★★★★★ 5/5
Trustpilotcustomer service
it took me longer than expected to get all the information they were looking for, but marc was super helpful and understanding about my situation. he was a pleasure to deal with and made my move less stressful. hats off to him and his team for the customer service. molly took use for a viewing, she was lovely and super informative with all questions we had. I would highly recommend there service.
Stephen · 3 June 2026
Agent replied · 6 June 2026
Hi Stephen,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Marc was able to support you throughout the process and make your move less stressful. We understand that gathering the necessary information can sometimes take longer than expected, so it's great to know that his patience and understanding made a positive difference.
We're also pleased to hear that Molly provided an informative and enjoyable viewing experience, answering all of your questions and helping you feel confident throughout the process.
Your kind words mean a lot to the whole team, and we will be sure to pass on your feedback to both Marc and Molly.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks. Rightmove.
★★★★★ 5/5
TrustpilotLost all my 'Saved Properties' in My Rightmove
Lost all my 'Saved Properties' in 'My Rightmove' and was unable to restore them, despite the site saying they were still there. Contacted customer support and straight away received instructions to restore, which worked immediately. Thanks Bali for your swift and accurate response. Tim
Tim · 13 December 2025
Agent replied · 13 June 2024
Hi Tim,
Thanks for taking the time to leave a review.
It's great to hear Bali was able to help with your saved properties.
I have made sure he has seen this so he knows his help was appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
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