John Hills Ramsden Heath reviews

★★★★★ 1/5

Trustpilot

Slow and Inflexible Experience

The letting agency I am renting through uses Rightmove’s referencing system to carry out background checks. Unfortunately, the process is very slow and extremely inflexible. Everything has to fit into predefined categories, which are often poorly designed, and there is no opportunity to provide explanations or additional context.

Barja · 24 July 2026

★★★★★ 1/5

Trustpilot

Dealing with the referencing team of…

Dealing with the referencing team of Rightmove is absolutely a nightmare. 1) they won’t tell you what are the requirements first time when requesting the reference. 2) every time you call them, there are different people to pick up your calls, and they never direct you to the right person who handle the case. 3) no dedicated person to follow up your case. Anyone pickup the phone call will look into your case. They don’t act like a professional but just tell you the requirements bit by bit, and the documents submitted had never been consolidated. In addition, they seems incapable to do the minimum analysis. 4) impolite and rude when they talk to you over the phone. They just hung up the phone abruptly when they lost their patience without finishing the conversation. 5) they cancel your case right away without informing you and the agent, no reason provided and they block your number so that you cannot contact them. 6) they do not update the agent about the status and the progress even though all the documents required were submitted. To improve, it is suggested that the management team can review the procedures of doing the referencing, and how to communicate the requirements to the customers efficiently and effectively. To restructure the team and employ quality people. Maybe some training can be conducted to ensure your professional team can understand customers. The current team probably will make everyone suffer including the landlord, the agent and customer/tenant and needless to say, the reputation of Rightmove. As the result, the landlord cannot rent out their property to the tenant they preferred, the agent cannot get their commission, the tenant cannot get the property they like due to the substandard referencing team or procedures. In our case, the landlord advised to bypass the Rightmove referencing team, other ways were selected to get around instead.

Siu · 15 December 2023

★★★★★ 2/5

Trustpilot

Their AI tool just pops up when I steer…

Their AI tool just pops up when I steer clear and takes too many clicks to go away. I only want to browse to see what I can afford, there is not need to make it harder with their intrusive pathetic nonsense.

Rob · 22 August 2026

★★★★★ 4/5

Trustpilot

Staffer Lewis Henderson Spent Extra Time To Understand and Process Tenancy Reference

I had difficulty crossing the reference hurdle (for a new tenancy) as my financial proof of savings came from a reputable bank with account criteria that was not commonplace. Also, the bank had erred in setting up my accounts on-line ... they had not linked my accounts on-line so it took extra care and intelligence on the part of the RightMove assessor to understand the documentation (which was issued quarterly, not monthly). I was lucky that Lewis Henderson was managing my application file. He understood the documentation met the criteria but he needed to shepherd that information thru the RightMove Referencing "boxes". Without Lewis, I doubt my application would have been successful. Huge credit goes to Lewis Henderson!

Customer · 15 November 2023

★★★★★ 1/5

Trustpilot

Referencing had been the most stressful experience

Put in my application to rent a property. Wanted an employer reference which after chasing was sent to them. They blocked the emails after getting my employer to send multiple. Wouldn’t except me FWD the email even though I rung about this multiple times and they said that would be ok. Have spent hours on the phone with no help on how to move forward in this situation. Just made me go around in circles. I have spent the last 6 days trying to sort it while trying to juggle looking after a 4 month old.Just want it sorted. I will never be going through this company again. They are rude and unhelpful.

Melissa · 14 November 2023

★★★★★ 5/5

Trustpilot

PROBLEM SOLVED !

Had a technical problem which I flagged up. Got the response and remedy which solved the problem. Thanks to Shannon !

Mike · 21 January 2026

★★★★★ 5/5

Trustpilot

Amazing service for my tenancy check

Amazing service for my tenancy checkI was accepted for a property subject to references on Saturday.Today, Monday, heard from Rightmove and entered the details required. Was unsure how easy my part would be as I am self-employed and I had to send bank statements etc.Everything was completed the same day by mid-afternoon as I heard from the letting agent all good to go.I was expecting it to take several days, not hours! Thank you SO much for getting us past this stressful stage so quick

Craig · 30 October 2023

★★★★★ 1/5

Trustpilot

Rightmove valuations are so inaccurate…

Rightmove valuations are so inaccurate and out of step with the market. I find Zoopla a more credible and accurate source of property valuations! More estate agents should move to Zoopla and dump Rightmove. They are unreliable and inflexible with Shocking customer service.

GROOVYCHIC · 26 July 2026

★★★★★ 1/5

Trustpilot

No interest in selling property

I submitted an enquiry to view a property and followed up with a phone call in the afternoon after not receiving a response. The person I spoke with informed me that the agent was very busy and would return my call. However, they did not take my name or confirm my contact details. Twenty-four hours later, surprise no call back.

H · 21 March 2026

★★★★★ 5/5

Trustpilot

Jamie Birley was extremely helpful and…

Jamie Birley was extremely helpful and resolved my issue within 24 hours! Great work from the team at RM!

Anneka · 19 January 2026

★★★★★ 5/5

Trustpilot

excellent team

The team were excellent especially Jamie Birley

Mike · 17 April 2026

★★★★★ 5/5

Trustpilot

Refreshingly human

With a horrific impending housing crisis, myself and my partner William, are in the midst of finding our first place as a couple in West London. Needless to say, it's been a nightmare. Some of these agencies go above and beyond to make to feel like a commodity to landlords, and it's really unpleasant.Rightmove's software to support background checks and tenant referencing was a much-needed refreshing experience. The checks are necessary, but not invasive. And the language they use is much better than other platforms, such as GoodLord. Mark Stewart was a rockstar, so when he called me with a question, I requested a feedback link to give him and the wider RightMove team a big 5 star review.Thanks again for being on our side, as tenants, in a difficult industry time. Appreciate being treated like a human being!

Lily · 1 August 2023

★★★★★ 5/5

Trustpilot

Seriously impressive service

Seriously impressive service - invitation to pass in 4hrs same day! Haven't rented for decades but after selling our home we decided to rent. Our lettings agent uses Rightmove to reference tenants so both my spouse & I were sent individual links (via mobile & pc) this morning to fill in our personal, work and financial data. One was completed via text link, the other via email link. Easy to do but make sure you have all your data to hand beforehand. Not much between the experiences. Overall it was a breeze. We did have a couple of issues to query so phoned up, miracle of miracles the phone was answered with 3 rings! We dealt with Tonicha and she was a superstar - like lots of people our income is from multiple sources, she answered all our queries about how best to complete the form and had loads of helpful advice. We sent the docs password-protected over email and Tonicha phoned us to say she'd received them and if there was anything else we needed to provide - 2 email runs were sufficient. So much so that they were able to issue a PASS notice to the lettings agent about an hour ago. So start to finish with queries etc took 4hrs on the same day. Service with Tonicha's level of efficiency and helpfulness is really rare these days so Rightmove and Tonicha both deseve a big shout out. Seriously impressive.

Nicky · 24 July 2023

★★★★★ 3/5

Trustpilot

Rightmove needs to update its 20 year old search options

Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results is a clear manipulation of the ability to put in a maximum value.

Simon · 26 June 2026

★★★★★ 1/5

Trustpilot

Failure to pass information to the estate agent.

A property came on the market on the 29th June 2023 and I recieved an alert email as it matched my search criteria. I requested to view the property within 1 hour of it being advertised on Rightmove using the link on the Rightmove website. This gave me a link email requesting more personal information such as my annual income, job title etc, which I completed. There is a little clause at the bottom saying that failure to provide this information would effectively delay my enquiry. Once this was completed I received a conformation email, also with a little clause at the bottom saying that this enquiry would only been seen by the estate agent . I hadnt heard anything from the estate agent and called them on the 1st July. The estate agent told me that they had not recieved any enquiry from me from Rightmove and that the property had now reached maximium viewing capacity. I have enquired about several other properties that I have recieved an email about that are advertised on Rightmove and havent received anything from the estate agents. I believe that Rightmove is not working as intended and is failing the public by not passing on information adeqently. This is in breach of their terms and conditions.

Girl · 1 July 2023

★★★★★ 1/5

Trustpilot

Next to impossible to login

Whoever was the genius to enforce the ReCaptcha i.e. select the dolphin 5 times before you even check if the password was correct should be immediately fired!!!No Google or Apple login either!!!Once you fix this madness I'll be more than happy to change the review of I still use the website.Anyway, got so annoyed and disappointed that I started using Zoopla now. Not sure if you know the statistics but > 90% of people will just never come back and will never complain.

Mike · 16 June 2023

★★★★★ 5/5

Trustpilot

Great professionalism

Jamie has been very professional and helpful

Kat · 30 March 2026

★★★★★ 1/5

Trustpilot

Absolutely diabolical team in Merthyr

Absolutely diabolical team in Merthyr. They took well over a month to do checks, which took so long I became homeless. Hollie was just the worst. Did nothing to help, never contacted back, didn't what her left and right hands were doing and extremely unprofessional.If you are looking for a team to help you move, this is not it. I have warned you.

Flipside · 5 June 2024

★★★★★ 5/5

Trustpilot

Many thanks to Shannon at the customer…

Many thanks to Shannon at the customer technical care team. Her recommendations worked first time.

Duncan · 13 January 2026

★★★★★ 4/5

Trustpilot

Bali was really helpful .

Bali was really helpful to answer my questions and guide me through issues I encountered using the site.

Haydee · 15 December 2025

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I spoke to a customer service agent Mr Bali Mendez. He was so helpful and caring. He provided out standing customer service and I am great full of his kindness 😊

Pooria · 3 September 2026

★★★★★ 1/5

Trustpilot

Rightmove is a xenophobic and racist…

Rightmove is a company which will wilfully discriminate against others based on nationality. As I found out today, they are targeting and blocking a Dutch company only because it has CEO who is Russian (neither the CEO nor the company are sanctioned). Therefore, there is no other reason for this disgusting behaviour but a pure racist hate. Avoid this awful company. (No tolerance for discrimination of any kind!)

Alexander · 4 January 2024

★★★★★ 4/5

Trustpilot

I was happy with the service.

I was happy with the service.Danni was helpful, showed a good understanding of the product and how it fitted into my needs and risk appetite. I appreciated her efforts and insight.I hope i never need to rely on the policy but it is comforting to know it is in place.

Dean · 20 November 2024

★★★★★ 1/5

Trustpilot

Awful scam company

Awful company, they work with estate agents to scam people out of money. The estate agents pass on people who are at risk of being homeless, or the disabled, or people in need of somewhere to live who are desperate. They then "decline" your referencing so the estate agent has a convenient excuse to keep your holding fee, if the estate agent, landlord or tenant pull out of the agreement, it's refundable, but apparently there's a convenient way that they can keep it all, and that's if Rightmove find a reason to decline. And this, naturally, isn't told to you in any correspondence with the estate agent, I wouldn't be surprised if they get half. FRAUD

Steve · 27 March 2026