Trusted Agent profile · Ramsden Heath
★★★★★
1,649 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,649 reviews on two platforms, including 2 Google reviews rated 3.0.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotShannon was great
Shannon was great, very helpful, sorted out my Rightmove issue quickly and successfully. Thanks, Olivia x
Hi, Olivia. Thank you for your wonderful review and lovely feedback on the service you received from Shannon. I forwarded this feedback to Shannon, who I know will be delighted to hear it. If you have any further questions, please contact talk-to-us@rightmove.co.uk or call 01908 712 300. Many thanks. Rightmove
5/5
TrustpilotRightmove Customer Support Team offer a…
Rightmove Customer Support Team offer a brilliant service. They are quick to respond and deal with query's efficiently. Having been in the business for many years they are a breath of fresh air - thank you Rightmove!
Hello, Thank you for taking the time to leave us this review. We're so pleased to hear of your experience with our Customer Support Team, we'll be sure to pass your feedback on to them. Do reach out if there's anything else we can help with at all. Many thanks, Rightmove
1/5
TrustpilotI am due to sell my property and…
I am due to sell my property and Rightmove historical data is incorrect as they missed off my purchase back in 2009 it therefore makes the house look 30K cheaper than it actually was . They have the house listed as leasehold when it is freehold. I tried to rectify these issues but it appears you cannot and Rightmove customer care doesn't exist. Do not believe these sites (and Zoopla) as they are factually incorrect.
Hi, Thanks for taking the time to leave a review. As this is a public venue, it is not possible to discuss the specifics of your address. But we can absolutely look into this further if you contact us via email or telephone. We can be reached at: talk-to-us@rightmove.co.uk 01908 712 338 9-17:30 Mon - Fri Many thanks, Rightmove
5/5
TrustpilotExcellent customer service
Shannon was quick to respond and update the information about a property that was listed incorrectly.
Hi, Thanks for taking the time to leave a review. It's great to hear Shannon was able to help, we've made sure she has seen this so she knows her work is appreciated. Please don't hesitate to get in touch again if there's ever anything we can help with. Many thanks, Rightmove
2/5
TrustpilotMoving is stressful enough...
Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.
Hello, Thank you for getting in touch with us and for explaining your situation. Here at Rightmove, we are the advertising website for estate and letting agents. We don't have any direct involvement with the selling or renting process of properties, as we aren't an estate agent ourselves. In the first instance, I would recommend raising a query with the estate agent directly so that they’re aware of this and have the opportunity to look into this for you. If you have any questions or need anything else from us, please let me know. Thanks, Rightmove
4/5
TrustpilotA good website but watch out for agents…
A good website but watch out for agents asking you to complete your enquiries when you respond to property ads. If you have provided them the information they have asked for on Rightmove's website then that should be enough. Beware too of brokers fishing for information which is not really required for your mortgage application. One more thing if you are not prepared for a barrage of phone calls from agents don't give them your phone number.
Hi and thanks for getting in contact. Thanks for taking the time to leave us a review. We'd like to understand your experience with the app more so we can improve. Please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help. Thanks, Rightmove
5/5
TrustpilotBali was very helpful with a…
Bali was very helpful with a complicated issue. Thank you.
Thank you so much for your feedback on how helpful Bali was! We truly appreciate your feedback and will make sure to pass it on to him. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
2/5
TrustpilotWhen is a HOUSE a BUNGALOW, when it’s on rightmove!
I am an estate agent, I listed a 3 bedroom semi detached house via my software provider ( which I have been using for 7 or so years. In doing so I hit the relevant buttons to indicate that it is a semi detached house, plus I also referred to it as a semi detached house in my advertising text…….yet it was listed as a BUNGALOW.
Hi, Thanks for taking the time to share your feedback. I am sorry you have had difficulty getting your listing to appear as you want on Rightmove. What you have described is something called Keyword Extraction. This is not AI and it is not a new feature that has been added to site recently. I will pass your feedback to our developers so they can consider it for future changes. Thanks again for taking the time to get in touch and please don't hesitate to do so again. Many thanks, Rightmove
5/5
Trustpilotcustomer service
it took me longer than expected to get all the information they were looking for, but marc was super helpful and understanding about my situation. he was a pleasure to deal with and made my move less stressful. hats off to him and his team for the customer service. molly took use for a viewing, she was lovely and super informative with all questions we had. I would highly recommend there service.
Hi Stephen, Thank you for taking the time to leave such a lovely review. We're delighted to hear that Marc was able to support you throughout the process and make your move less stressful. We understand that gathering the necessary information can sometimes take longer than expected, so it's great to know that his patience and understanding made a positive difference. We're also pleased to hear that Molly provided an informative and enjoyable viewing experience, answering all of your questions and helping you feel confident throughout the process. Your kind words mean a lot to the whole team, and we will be sure to pass on your feedback to both Marc and Molly. If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk. Thanks. Rightmove.
5/5
TrustpilotLost all my 'Saved Properties' in My Rightmove
Lost all my 'Saved Properties' in 'My Rightmove' and was unable to restore them, despite the site saying they were still there. Contacted customer support and straight away received instructions to restore, which worked immediately. Thanks Bali for your swift and accurate response. Tim
Hi Tim, Thanks for taking the time to leave a review. It's great to hear Bali was able to help with your saved properties. I have made sure he has seen this so he knows his help was appreciated. Please don't hesitate to get in touch again if there's ever anything we can help with. Many thanks, Rightmove
1/5
TrustpilotHi my daughter and her partner have had…
Hi my daughter and her partner have had such a terrible time buying a house through right move, they agreed a price in 20th Nov with the seller since then the agreement been sent out twice and returned due to incorrect name on paper work the seller has constant trouble getting in touch with his own solicitor as this is all done as a package through rightmove. My daughter and partner solicitor have everything in place searches , surveys since beginning of January. To top it off now they rang and told my daughter the house she purchasing may need to go to probabate for 20 wks plus. Stay well clear of these it’s been a shambles from start to finish tgey don’t even respond to your solicitors like a load of cowboys. Rightmove you need to have a good shake up it’s really not good for bussiness.
Hi Ann, Thank you for taking the time to leave a review. We’re really sorry to hear about the difficult experience your daughter and her partner have had; it sounds incredibly frustrating. Just to clarify, Rightmove is a property portal where estate agents advertise their listings, rather than acting as the estate agent or handling the sales process ourselves. That said, we do want to help make sure your concerns reach the right place. It sounds like the issues you’ve described relate to the estate agent managing the sale, so we’d encourage you to tag or name the agent you were liaising with in your review so they can see this and respond directly. If there’s anything further we can do to help or guide you, please don’t hesitate to get in touch with us on 01908 712300 or email talk-to-us@rightmove.co.uk. Thanks Rightmove.
1/5
TrustpilotNo financial conduct authority registered
Dear customers of Rightmove Landlord and Tenant Services. After my extensive investigation be aware that this company is not responsible under Financial ombudsman or Financial Conduct Authority and you cannot compliant against if the company damage your reputation after unprofessional handling your details and how is using them. My conclusion is that reference service offered to the landlords and agents are uncontrolled by any organisation and is fully kind of voluntary. It turned out that there is nobody to turn to after unprofessional handling our information given to them and the Rightmove Landlord and Tenant Services damaged the reputation of one of the applicants and was proven unprofessional handling the info and at the end.
Hello, Thank you for getting in touch to share your feedback regarding the communication you received from our team in relation to a recent reference. I can see you have referenced a quote from one of our responses, which was issued following what appeared to be a potential complaint. We understand this may relate to the full response previously provided and are sorry to hear that our attempts to clarify or resolve the matter did not meet your expectations. If you would like to discuss this further, we would welcome you contacting us directly at RLTcomplaints@rightmove.co.uk , and a member of the team will be happy to review this with you. Thanks
5/5
TrustpilotThe issue was resolved immediately…
The issue was resolved immediately great customer service thank you Tim
Hi Tim, Thanks for taking the time to leave a review. It's great to hear we were able to help. Please get in touch again if there's ever anything else we can assist with. Many thanks, Rightmove.
2/5
TrustpilotCustomer support
I was moving and as soon as I had signed the contract, the RM team continuously tried to get me to sign up for a Virgin Media package. I understand that the team works on commission, but when I then wasn’t able to connect to Wi-Fi for a full week, all the RM team could do was send me a phone number from the website. While I appreciate that the issue may have been beyond their control once the commission was secured, I expected more support. It was especially frustrating after feeling pressured to sign up in the first place, only to be left on my own when something actually went wrong.
Hello Hilda, Thank you for taking the time to share your feedback, and I’m sorry to hear that you were unhappy with the service you received. Once your order with Virgin Media is processed, your agreement begins directly with them. You should have received your contract documents via email, which contain all relevant information relating to your service and ongoing support. We always aim to assist wherever possible; however, as we act as a broker, we do not have access to Virgin Media’s internal systems or accounts. This means we’re unfortunately unable to provide the level of support required to resolve the issue you’ve raised. For that reason, we provided you with Virgin Media’s direct contact details, as they are best placed and fully equipped to investigate and resolve this for you. We were also concerned to hear your comments regarding feeling pressured to take out a product. As the broker that facilitated the sale, this is not in line with the standards we expect from our team. Our advisers are trained to support customers in finding the most suitable product for their needs and to proceed only where the customer is comfortable and happy to do so. We take this feedback seriously and would like to investigate this further internally to ensure our approach remains appropriate and aligned with our expectations. If you would like us to review your feedback further or require any additional support within our remit, please feel free to contact us directly at RLTcomplaints@rightmove.co.uk, and a member of the team will be happy to assist. Thanks Michelle Dodds
1/5
TrustpilotI cant log into my rightmove plus…
I cant log into my rightmove plus account due to not receiving the sms code and despite informing them that my mobile phone provider hasn't received the messages either they said there is nothing they can do. So great, I pay for righmove plus yet I cant use it and the company themselves cant over ride the issue!!
Hi Richard, Thanks for taking the time to reach out. I'd like to discuss this in more detail with you and go through some steps to assist with your query. Please contact me at 01908 712 338, and I'll be happy to help. Many thanks, Rightmove
1/5
TrustpilotLANDLORDS BEWARE!
LANDLORDS BEWARE!! As a landlord I use an agent to find my tenants. One particular agent uses Rightmove for referencing. What they do not tell you is that Rightmove will give you a very scarce report to say whether the applicant has passed or failed. This “report” only gives the applicants name and current address. No employer details, no financial details ( only states the income ) nothing else. Infact the report state “ we understand X is employed”. This is not good enough. Having asked for the raw data so I can make an informed decision that all documents have been seen the answer is no! I hold an ICO as a letting agent yet Rightmove have refused to disclose information even to the agent who requested the reference. Now the tenant is refusing to show me bank statements as he said he already showed them to Rightmove.
Hello Karleen, Thank you for taking the time to share your feedback, and I’m sorry to hear that you were unhappy with the service you received. During referencing, we are required to limit the information and documentation we share in order to comply with GDPR and to protect applicants’ personal data. We therefore only gather and disclose what is necessary to support an informed decision, rather than providing full copies of sensitive documents or detailed internal checks. Additionally, we do not publish the specific methods or detail of our referencing processes, as this information is commercially sensitive and sharing it publicly could compromise the integrity of those checks. That said, we would be very happy to review your concerns in more detail and discuss whether there is any additional reassurance or information we can provide. Please feel free to contact us directly at RLTcomplaints@rightmove.co.uk , and a member of the team will be happy to assist. Thanks Beth Helmrich
2/5
TrustpilotFrustrating search engine for rental…
Frustrating search engine for rental property.It would seem that somewhere in the system, landlords have found a loophole for their listings, or Rightmove is knowingly mid-listing property to gain hits and commission.Despite using filters in the search engine, specifying types of accommodation, and selecting exclusions, the results still show unwanted results.I.E. I have selected "Don't show" House share. Retirement Home, Student Accommodation"Only Show" Detached, Semi-Detached, Terraced, Bungalow, Furnished.Result = Full page of single room student accommodation and house share.Take the furnished out, and it shows land and Car Parking spaces to rent.
Hi there,We truly value your feedback, thank you for taking the time to leave a review. I am Sorry to hear you have experienced this issue. I’d like to look into these listings. Please contact our support team at talk-to-us@rightmove.co.uk with your full search term and we shall be able to look at each listing to ensure they are advertising correctly.Thanks, Rightmove.
5/5
TrustpilotHighly recommend Danni for Rent Guarantee and Legal Expenses insurance
Danni Ord is awesome. She is very thorough, explains the policy details extremely well. Conversations are well documented via email and supporting spreadsheets too.
Hello Kiran, Thank you for taking the time to leave us a 5-Star review and providing positive feedback on your experience. I will be passing your feedback over to Danni, and I am certain she will be happy to hear this. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
5/5
TrustpilotVery professional and prompt service
Very professional and prompt service. Katy was so kind and resolved our issue very quickly.
Hi Jane, Thank you so much for taking the time to leave us a review. We're delighted to hear about your positive experience with Katy and Rightmove! If you need anything further or have any questions, please don’t hesitate to get in touch with us at 01908 712300 or email customersupport@rightmove.co.uk. Thanks again, The Rightmove Team
1/5
TrustpilotPRIVACY - WHAT PRIVACY!!!
PRIVACY - WHAT PRIVACY!!!I'm a commercial Landlord and for the first time, I decided to contact Rightmove in order to advertise one of my commercial properties.I filled out the necessary information required to be contacted and because my privacy is important to me, I read Rightmove Privacy Policy and understood my rights before submitting my application.Rightmove contact me and I didn't what to use their services and opted to use an Agent instead.I therefore, emailed Rightmove in order for the to erase my personal data etc.. under the Right to be Forgotten. This is my standard practice will all companies that I have chosen to use theur services or purchase products etc... A simple procedure and all but Rightmove, complied to my request.Rightmove has requested that I provide them ID in order to varify my identity in the form of a Driving Licence, Title Deeds and a Utility Bill. This was a first and I said ((((NO!!!)))) because it infriged on my privacy even further and I highlighted there was nothing within their Privacy Policy requesting such information, otherwise I wouldn't of submitted my details.So, Rightmove is making up the rules as they go along. I have made a complaint to the ICO and now awaiting feedback.Rightmove still refusing to delete my personal information until I prove my identity to them.Rightmove you can run and jump, you pathetic dingleberries.
Hi, We are sorry to hear you are not happy with our processes and responses.We have a set process to request ID to confirm identity of the data subject where either deletion of, or access to, personal data is requested.This is to ensure we are only disclosing or deleting data that genuinely belongs to the data subject.Our Privacy Policy states that we may require ID to confirm your identity when exercising your rights.We do regularly review our Privacy Policy to update and improve it, and we will take your feedback on board.Thanks.Rightmove
5/5
TrustpilotFirst Class Customer Care by Maddie
Maddie in customer care has been a massive help solving a difficult misunderstanding . She took time to understand the situation and worked hard to find a deliver a good outcome for all sides. Overall she went above and beyond. Really impressed. She was also a pleasure to deal with and very professional.
Hi Rupert, Thanks for taking the time to leave such a lovely review. It really makes a difference to hear things like this, we are glad that Maddie was able to help out. We've made sure she's seen this so she knows her work is appreciated. Don't hesitate to get in touch again if there's ever anything we can help with, Many thanks, Rightmove
2/5
TrustpilotA platform designed to waste your time
Will they ever improve this platform? Rightmove is a website that wastes huge amounts of your time. It's lack of filtering on searches is amateur. You can't lock in filtering like, pets, gardens, bathrooms, and other features as it always resets. You can't set budgets to your own specific levels. You can't set searches based on floor plan size. You can't filter by availability dates and so much more. Its a platform without competition therefore it has no need or desire to improve. It makes the experience of looking for a place to live more harrowing, annoying, and stressful than it already is. It forgets who is the most important user on its platform.
Hi Russell, thank you for taking the time to send us feedback, which I will pass on to our development teams. I'm sorry you have not had the best time using Rightmove, if there is ever anything we can help with, or you have more feedback to provide, you can email us at talk-to-us@rightmove.co.uk
1/5
TrustpilotRighmove messed up our credit reference report.
Righmove were used to do a credit reference application for us regarding a house we wanted to rent via our local estate agents. We were declined by the agent and given various reasons that the report said which didnt make sense. So I requested a copy of the report from Rightmove under the Freedom of information act as we and anyone else reading this have a legal right to see the report Rightmove have conducted on you. So glad we did, as the report is total rubbish and didnt match alot of the information we gave them. Kain at Righmove requested lots of information from us which we provided, but unfortunately the information I gave Kain didnt match what was in the final report. They got my savings wrong, my income wrong, rent shares mixed up and various other issues. As a result we were declined for the property when we shouldn't of been and my partner was in tears for days thinking it was all down to her. If we hadn't of got a copy of the report we would of been none the wiser. So if you get declined, get a copy of YOUR report. I must say, Rightmove, you are a disgrace and should be held accountable for giving incorrect credit references. Trying to rent a property is hard enough as it is in the UK right now, and when you get your foot in the door and get first refusal on a property to then get let down by an inaccurate report. Rightmove, your playing with peoples lives. How many other people do you do this to? Management need to investigate this.
Hello, We are really sorry to hear of the concerns you've raised relating to your recent experience with referencing. We appreciate you reaching out to provide some valuable feedback.There can be a number of reasons information provided in the application can't be fully verified and therefore not fully reflected by our assessment, if you could email us directly at rltcomplaints@rightmove.co.uk with your name and the address of the property you applied for, we would be happy to carry out a full review of the referencing carried out and provide a full breakdown of the information gathered and decision made.Thanks
5/5
TrustpilotCaring & Considerate Phenomenal Customer service.
Thank you Stephanie for your patience, care, and understanding. Your kindness is greatly appreciated.
Hello, Thanks for taking the time to share such a nice review. It really makes a difference to hear things like this. I have shared this with Stephanie so she knows her good work is appreciated. We're glad we were able to help, if there's ever anything we can do in future, please get in touch again. Many thanks, Rightmove
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
