John Hills Ramsden Heath reviews

★★★★★ 3/5

Trustpilot

Rightmove needs a lot of improvements to reach minimum standards of a property ad website

There is no option to sort the listing according sq meter/price. So, the properties can be sorted cheapest per area, not just rooms, houses and flats. Also, is unacceptable from the agencies that they don't provide council tax (is their job to look for it) as we want again to sort the properties as per total price. Also, we need to leave feedback about properties or agencies because most of them are rude and keep trying to get peoples' money.

John · 6 November 2019

★★★★★ 1/5

Trustpilot

House price estimate so out of date its laughable

House price estimate, pure fantasy whatever they say its based on, its not reality. Then sending updates that again are pure rubbish. Fishing for circumstances to give agents business which obviously would be nuts to do as data inaccurate.

A · 9 February 2026

★★★★★ 1/5

Trustpilot

you can tell who their customers are by…

you can tell who their customers are by the fact that there is no report button on the listings. half of the listings are old but estate agents don't remove them to funnel customers, wasting everyones time. some time they straight up lie on listing like saying parking available when it isn't. they keep changing the price up and down so it shows "reduced today" and there is no way to see the history on the site (install 3rd party chrome extension to see full picture). sometime they show less price on site but when you call the estate agents they say "achtually" it's 200 more than what we advertised it for.

Na · 12 November 2024

★★★★★ 5/5

Trustpilot

Cheril was absolutely brilliant

Cheril was absolutely brilliant. Called me on the same day I raised the issue and talked me through what the issue was and resolved it efficiently. It was an absolute pleasure speaking with you Cheril and you are an asset to your team. Thank you.

Yel · 4 April 2024

★★★★★ 1/5

Trustpilot

Rightmove has been informed about…

Rightmove has been informed about properties coming off the market for a day or two just to return at the original price as reduced.This is to get rid of original date so as to not show how long the property has been on the market. Rightmove agreed that this was poor practice and told me they would get in touch with agents but did nothing.I have also noticed that certain retirement properties that sold at a big discount were not shown on sold properties where other similar properties were being advertised at much higher prices because the agents were obviously concerned that the low priced sold properties would be used as a bargaining chip.I feel that rightmove should insist on more transparency in these cases.

Michael · 23 September 2019

★★★★★ 1/5

Trustpilot

The site is useless compared to zoopla

The site is useless compared to zoopla, the pages take ages to load and freeze. I worked for rightmove before they went PLC and for years they were the market leader, speed efficiency and web traffic. I’m SO disappointed that they now do not have the servers to support the searches. It needs sorting. If I was an estate agency now I’d be complaining like hell. I sold web listings to agents I wouldn’t do it now. Zoopla is faster and larger images.

GM · 11 September 2019

★★★★★ 1/5

Trustpilot

Absolutely Awful

Like pretty much everyone else, my experience of Van Mildert was HORRENDOUS.My partner and I were coming to the end of a tenancy on a student flat and so had been viewing new places. We'd done some reading about the process and seen online that referencing shouldn't take more than a few days, so this wasn't something we were worried about as we had close to a month. Having found a flat we liked and paid a £127 holding deposit for referencing to take place we then heard NOTHING for two weeks, when they phoned me but never bothered answering on my multiple attempts to call back, or respond to my emails. We had to ask the letting agent to find out what the issue was - turns out Van Mildert were waiting for a reference from our current landlord that they'd never even requested! They wanted one for each of us, but had only bothered to ask for a reference from my partner, and then tried to pin the blame on our landlord. Having finally dealt with that, approaching three weeks into the process, they informed me that they needed evidence of my savings. This is all fine but I have no idea why they were incapable of asking for this sooner, considering they don't exactly seem to be doing much at all. Moving out day came and went and we ended up spending over a week in someone's spare room/on a sofa because we had nowhere else to go. We'd planned to order furniture and set up internet and utilities before we moved out of our other flat so we'd have a somewhat liveable place, but that couldn't happen since we didn't know if we'd ACTUALLY have somewhere to live. In short - absolutely incompetent and lazy, and left us in a horribly uncertain situation for over a week where we had no place to call home. No regard for prospective tenants whatsoever, and I can't imagine the landlord was too pleased to have lost a month's rent she otherwise could have had either! I'm only giving them a single star because I have to - if I could, it'd be a zero. Letting agents of the world, please, for the sake of your tenants AND your landlords, avoid them.

Ellie · 9 September 2019

★★★★★ 3/5

Trustpilot

Can be useful but beware properties that aren't really for sale

UpdatedGood features:The website presents a range of properties, and you can filter your search. Saves going to all the agents separately.Problems to watch out forIt's sometimes a waste of time using Rightmove. Some estate agents have worked out a way to game the system. You can put what you want in the filters, for example that you are not interested in shared accommodation, you are NOT looking to buy a business etc. The search results then ignore what you've asked for and you get a lot of rubbish properties for exactly what you don't want.The next problem is that estate agents put up properties that look really nice and well-priced. Then when you enquire about them, it turns out they are just click-bait, they are not for sale for some mysterious reason, but would you like to look at all these other properties (which of course are all much more expensive and poor value).It's very annoying and Rightmove should crack down on these stupid practices. Some estate agents can be unscrupulous and Rightmove is meant to have rules about removing properties that are not for sale, but they don't or can't always enforce them.UpdateYou can see below a reply from Rightmove saying they want to stop the annoying practice. But have you tried reporting malpractice? There’s nowhere to report listings that are deceitful. Update 2Now they said sorry, forgot to give you a number to call about this. So I ring the number ..... and get a “your call is important to us” for 10 minutes without anyone picking up the phone. I have money. I want to buy a house. These people create obstacles between the buyer and the seller.Update 3Well, I’m not going to waste my time again reporting those click bait listings. After a whole lot of emails it ends up with Rightmove accepting misleading excuses from the estate agent compared to what actually happened in my experience. Complete waste of time contacting them, nothing has changed.

R · 30 July 2019

★★★★★ 5/5

Trustpilot

5 star service

I phoned Rightmove to assist in a update of a property, and they were amazing at helping us change this. Throughout the process, We spoke to Luke, Maddie, and Aimee, who were all very helpful, and managed to make the changes almost immediately.Thank you for all your help!

Jordan · 23 January 2024

★★★★★ 5/5

Trustpilot

A contact centre that cares!

One of the greatest pains in modern life is being kept on hold when contacting a company. Contacting Rightmove was a dream. One the several occasions I had to call them in the last couple of days, the phone was answered within several seconds. The staff (in particular Aimee who is the only name I can recall) were professional, efficient, helpful and followed up with an email when appropriate.

CW · 15 March 2022

★★★★★ 1/5

Trustpilot

no ability to remove auction properties…UPDATED

no ability to remove auction properties or park homes, also no ability to exclude keywords! it seems zoopla is much better with the filtering but credit where credit is due the map function is much better than zoopla's and also the ability to hide a property is nice but sadly I will have to use zoopla for now as the the properties on auction are cluttering my search and I'm wasting alot of time there :(UPDATE NOV 2024Still no solution to solve this issue and the option to hide auction properties is still missing

Om · 1 November 2024

★★★★★ 4/5

Trustpilot

Fantastic app. great team

Quite impressed with the app. - makes searching for a house a breeze. Wish there were more filters such as nimbler of bathrooms, additional features (balcony/garden etc.). Found my ideal flat to rent through them. The reference check carried out by them also went fairly smoothly. Natalie from their team was a thorough professional who completed the process in a less than 2 days. Thanks Rightmove team!

AR · 24 May 2022

★★★★★ 5/5

Trustpilot

I just wanted to say that I have had to give credit to Rightmove and their employees Chris and Natalie!

I just wanted to say that I have had to deal with Chris and Natalie of Rightmove. They are helping me out with my credit check and references as I am applying to rent an apartment in London. They have both been outstanding and extremely personable and understanding. Compared to some other company's that do this sort of thing, Rightmove is a standout thanks to Chris and Natalie. I'm impressed!

Robert · 15 December 2021

★★★★★ 5/5

Trustpilot

I have been renting from right move in…

I have been renting from right move in langleyfor just over a year and I must say it's been so easy. Jenny who works at the Langley branch is amazing, it was the first time I had ever moved out and I feel she was really there for me and my boyfriend! Any problems we have had, she has helped us sort them on that day and is so kind and caring to talk to! Talking to Jenny is like talking to my mum. Thank you so much Jenny and everyone at right move Langley! I know who to call when I need any advice.

Amy · 15 February 2019

★★★★★ 5/5

Trustpilot

Dealt with Stephanie in the Customer…

Dealt with Stephanie in the Customer Service team to get access to our referencing account. It was a nuanced matter I threw at her and she handled it well despite me overcomplicating things. Thank you!

Steven · 4 September 2024

★★★★★ 5/5

Trustpilot

Right move corrected the problem

Right move corrected the problem. Very grateful.

Peter · 18 September 2026

★★★★★ 5/5

Trustpilot

Estate Agent in Frodsham Cheshire

I have been arranging the sale of my late mother in law's house on behalf of my wife with the Frodsham branch of Your Move who also list on Rightmove. This is run by a guy called Andrew Hayes. I have felt compelled to find this site so I can write a review because he has given me really outstanding service and advice in the run-up to putting the house on the market. It is only a modest sized house so the fees are not huge but nevertheless he personally has gone the extra mile and really helped me out.His office staff have also made a good impression both on the phone and on a visit I had to make to drop off some documents.Andrew and Your Move were recommended to us by someone who lives in the town and we were told he has an in-depth knowledge about property in the area. They were certainly right and my wife and I felt comfortable with his suggested valuation of the house.It is not often I leave reviews here but it is also not often I have dealings with an enterprise when everything goes right and I know I have made the right decision.If you are thinking of selling or renting a property in Frodsham Cheshire I have no problems recommending them. Hope this helps someone :)Paul

Paul · 27 November 2018

★★★★★ 1/5

Trustpilot

Portal for lying letting agents as bad- if not worse- than using dodgy landlords direct

Ok my beef is with a Letting Agent, but the misadvertised deal was made possible via right move and I'm enduring 6 months of tenant hell with an anti-social, criminal neighbour who makes continuous noise 48 hours to 3 days in a row between hours of 10pm and 6am. Found a property which was advertised as "suitable for professionals" in a "quiet area" on rightmove.The Letting Agent was an above board registered business advertising this on right move.I was told I had to pay 6 months rent in advance as I didn't have a permanent job contract but had full-time hours that surpassed minimum wage threshold. (again Letting Agent lies but hear me out).Moved into this "quiet flat suitable for professionals" only to be greeted with a barrage of noise including heavy footsteps, loud music, drug use, police raids (neighbour got raided at 3am on a weekday), ambulance visit at 1ams and junkies ringing my doorbell 2am as the drug dealer upstairs told them my bell works and I'll let them in.Parasitic Solicitors were going to rip me off £175-£200 per hour, with a contract of "keep subscribed until we're complete the legal course of action" until one honest person said (off the record) that legal costs of a "surrender of contract" outweighed money I sought AND I wouldn't get my rental money back.I know of people who've used "dodgy private landlords" and even they baulked at the way I got treated and said I got scammed.Right move is complicit in this false advertising.Won't ever use this shoddy service again!!!!!!!!!!!!!!!!!

Seb3000 · 16 August 2018

★★★★★ 1/5

Trustpilot

Poor search results and customer service

I have a property for sale located 2 miles from Chesterfield centre. It is excluded from searches of Chesterfield property on Rightmove. I noted that the Rightmove website map shows the relevant segment of the area is excluded from the search. Rightmove Customer Support is unhelpful and dismissive about the problem. They quoted an extract from a community website that stated that the area is a former coalfield community situated 2 miles south east of Chesterfield. There are areas included in the search results with similar definitions that are further from Chesterfield. Rightmove Customer Support has failed to listen to this customer and failed to support this customer. They have also failed to provide a reasonable explanation for the exclusion from the search.Luckily all the other online property listings do include the area. This includes Zoopla, Primelocation, Nuroa, Onthemarket etc. Surely this is also an indication that Rightmove have got it wrong!

Danny · 9 August 2018

★★★★★ 1/5

Trustpilot

Misleading Adverts

EDIT: I responded to Rightmove with examples of the misleading adverts and their customer support has still yet to respond. It appears that they are not interested in fixing these misleading adverts. If you are looking for a property to rent or to buy i would suggest you use Zoopla instead. Overall Rightmove is a really good aggregator of property listings whether that be properties to let or for sale. However over the past year I've seen an increasing number of adverts on the site which appear to be deliberately misleading. This makes using the site a huge chore as the filters aren't able to properly filter out these listings/properties. Some of the things i have noticed are: 1. House shares showing as 1 bed flats. - These still appear even if you activate the "Don't Show - House Shares" filter. Sometimes the only thing that gives these away that they are in fact house shares are specific phrases in the advert description such as "Shared use of communal kitchen including white goods"2.Studio flats showing as 1 bed flats - Whilst an estate/letting agent may regard this as a 1 bed flat the general public almost certainly do not. When looking for 1 bed flats in an area you have to manually filter out these studios because they are showing up as 1 beds. 3.Flats showing as with parking when they do not include parking - This appears to be a bigger problem with listings in cities like Manchester. A lot of flats show up as having parking but when reading the advert description it actually says something along the lines of "Nearby contract parking available from £XXpm". To most people this property does not include parking as you are required to purchase a parking space from a third party.I'm aware that most of these issues are probably caused by the information that various data sources send to Rightmove. However Rightmove should do more to weed out these misleading adverts that reduce the effectiveness of their search filters.

Chris · 31 May 2018

★★★★★ 5/5

Trustpilot

Excellent Customer Service

My enquiry was sorted quickly and can I say what a excellent customer service you have at right move, Maddie, Daniella and Stephanie were exceptional and put my mind at rest, can’t thank them enough

Russell · 15 August 2024

★★★★★ 1/5

Trustpilot

Will not be using again until they fix the site problems

I used to use Rightmove as opposed to other sites because it's filters were better, you could save all sorts of searches etc.However for weeks now there have been website problems. You sign in and use your search and then in the corner where it should say "My Rightmove" is the "Sign In" wording instead. Using it and signing in again makes no difference, you actually have to choose something to view and move about until with a bit of luck you get the "My Rightmove" back again. Then you go through the whole thing again on your next search.Also if you try to change for instance the property types, most of the time when you press done you get a little green box with wording "Something went wrong - please refresh the page". For goodness sake why do the techs not fix the problems. Not that you can contact them to ask them to do so, because if you press the contact us button you find it is only if you are a professional/agent or want a job! Am off to Zoopla to look for a house because I am fed up of the time it takes to circumvent these technical issues.

Weaver · 10 January 2018

★★★★★ 3/5

Trustpilot

When looking for a property you can't…

When looking for a property you can't you fault Rightmove - The reason I only give 3 stars is because We don't think you do an owner a favour with having dates it was put on the market, then the dates it was reduced and so on, especially in this difficult market. We have been nearly a year trying to sell our house and it certainly does not look for the owner when the date is shown - we think that to a buyer it looks as if there could be something wrong with it

Valerie · 27 September 2024

★★★★★ 5/5

Trustpilot

Lewis Henderson was fantastic

Lewis Henderson was fantastic! I was stuck and to be honest, a little bit anxious about filling out my form correctly. Lewis put me immediately at ease and was incredible helpful and reassuring as he answered my questions. My check result came through incredibly quickly and Lewis was kind enough to call me back and let me know - great work and now I can move home! Thank you Lewis for your help.

Julia · 8 January 2021