Trusted Agent profile · Ramsden Heath
★★★★★
1,649 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,649 reviews on two platforms, including 2 Google reviews rated 3.0.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotPolite, Informative and Helpful
Rahima was a delight to speak to on the phone. Delightful tone while delivering an update to the ticket we'd raised. Exactly how customer service should be handled.
Hi Frederick, Thank you for taking the time to leave a review. We’re thrilled to hear about your positive experience with Rahima.If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk. ThanksRightmove
1/5
TrustpilotSpent 2 and a half hours on hold…
Spent 2 and a half hours on hold waiting to discuss a property to go and view, was ‘first in line’ for 40 mins and got absolutely nowhere. How are you meant to book a viewing or organise anything with this company if it takes 2.5 hours to get through? Called on a Saturday afternoon at 1pm, didn’t think they would be closed, and if they are they should shut off the phone line to save people wasting their time. Very poor customer service, 2 and a half hours is not acceptable.
Good morning Jordan, Thank you for getting in touch and we're sorry to hear of your recent experience.Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves.We don't book viewings for Estate Agents directly but if there's anything else we can help with, please contact our our Customer Support Team on 01908 712 300 Mon - Fri 9am - 5.30pm or send us an email with further information to talk-to-us@rightmove.co.uk and we'll be happy to help.Many thanks,Rightmove
5/5
TrustpilotKaty Vernon was incredibly helpful
Katy Vernon in rightmove customer support was incredibly helpful and attentive. She listened to my problem, understood it and fixed it instantly. It was a tricky issue which she solved perfectly. Many thanks Katy
Good Afternoon Carl, Thank you for taking the time to leave a review for Katy. I've passed this across to her as I know she would like to read this! If you need anything else, please do not hesitate to reach out to us! Many thanks, Rightmove!
5/5
TrustpilotHad a saved property which I couldn't unsave
I've been using Rightmove for quite some time, so familiar with most facilities on the website and how they work. But I had a house in my saved list which I no longer needed and it was taken off the market as well, but the house refused to go away via all the normal methods. I contacted Rightmove to ask for help and Cheryl Hine responded. She has been extremely helpful through several emails offering me different things to try which unfortunately haven't worked, so she is escalating the issue to another team. She was very courteous throughout. A credit to the Rightmove team.
Hi Georgina,Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Cheryl & Rightmove.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
3/5
TrustpilotNeeds to be made easier to use
Rightmove is a very good site however recently going onto the "for sale" or "to let sites" has changed and now it's a real pain, come on rightmove go back to the old set up, for regular users it was much quicker and easier.
Hi Joseph, Thank you for taking the time to leave us a review and for providing your feedback. Can you please get in touch at talk-to-us@rightmove.co.uk or 01908 712300, We'd like to gather a little more details from you in order to look at future improvements. Thanks, Rightmove.
5/5
TrustpilotThe advice I got was really helpful and…
The advice I got was really helpful and sorted out my problem of being unable to sign in to my account. Thank you
Hi Lynn, Thanks for taking the time to leave such a nice review. It really makes a difference to hear experiences like this and it's greatly appreciated. It's great to hear we were able to help with your problem, please don't hesitate to get in touch again if we can help in future. Many thanks, Rightmove. It's great to hear that we were abl
5/5
TrustpilotRelisting following a fall through!
Spoke to Katy Vernon regarding an issue with relisting a property following a fall through, Katy was empathic and understanding and helped resolve the issue almost immediately. Thank you Katy
Hi Brandon, Thanks so much for taking the time to leave us such a lovely review. I have just passed along your kind words to Katy, it really makes a difference to hear messages like this.Many Thanks, Rightmove
5/5
TrustpilotQuick responses
Quick responses, always a pleasure to work with,Special thanks to Luke Brooks for helping me with adding new build postcodes to portal today
Hi Liam, Thank you for taking the time to leave a review.We’re thrilled to hear about your positive experience with Luke.If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk. ThanksRightmove
5/5
TrustpilotI have received first of all excellent…
I have received first of all excellent service from the team. Each time I have called or emailed the staff have been amazing, helpful and friendly and gave support and advice throughout the procedure which I have never used before . I could not thank them enough for everything especially Dominic !! who helped me above and beyond !
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
5/5
TrustpilotRahima was extremely helpful
Rahima was extremely helpful, to begin with, she was unable to solve the issue but didnt leave it at that and worked with us to finally find the problem
Good afternoon Deborah, Thank you for leaving a 5 star review and we're so glad to hear Rahima was able to help with the issue you experienced. We'll be sure to pass on your feedback to her.Please do get in touch if you have any further feedback or questions.Many thanks, Rightmove
5/5
TrustpilotJemma was super quick and efficient in…
Jemma was super quick and efficient in helping me solve my issues with both my macbook and iphone with my RM + account. She was calm and just took of it. Awesome!
Hi and thanks for taking the time to leave us such a great review. Your feedback is really appreciated, and I have passed this over to Jemma If you have any more feedback or any suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
3/5
TrustpilotRightmove dreadful Zoopla excellent
UPDATE - issue eventually resolved satisfactorily, once aware of delay and my dissatisfaction staff were helpful. Worth noting that Rightmove website makes it hard to find correct contact info. I only found a useful email by looking through Trustpilot.Very poor customer service. One of those companies that don't reply to emails. My house is listed as Sold STC. My house has not been sold and it is not on the market. 5 days after phoning and emailing still no action taken and still no reply to my email. By contrast, I contacted Zoopla on the same day and they could not have been more helpful. They dealt with my issue within 1 hour of a phone call! What a difference!
Good Afternoon Deborah,Thank you for taking the time to update your review. I'm glad to hear that this has now been resolved. If you need anything else, please reach back out to talk-to-us@rightmove.co.uk!Many thanks,Rightmove.
1/5
TrustpilotI recently applied for a rental…
I recently applied for a rental property through Rightmove and had a highly disappointing experience. Despite my stable and substantial base salary, my application was rejected due to the financial status of the company I work for, a factor that has no bearing on my personal income or ability to pay rent. The application process was frustrating, with irrelevant criteria being used to assess my suitability as a tenant.Additionally, the company's verification methods were inadequate. They attempted to verify my income through means that were not relevant to my situation, such as checking the net asset worth of my employer and failing to recognize the legitimacy of my income documentation. Their refusal to proceed with my application was based on these flawed checks.To make matters worse, despite this unfair decision, there has been no proactive communication regarding the refund of my holding deposit. This experience has left me feeling dissatisfied and undervalued as a potential tenant.I hope Rightmove reviews their application process and criteria to avoid similar issues for other applicants in the future. Clearer guidelines and more relevant assessment methods would improve the overall experience.
Hello Mr Florica, I am very sorry to hear of the experience you had during your most recent property application, we always endeavor to complete every application successfully and its disappointing to hear this wasn't the case.Generally, Rightmove will carry out checks based on an applicant's personal information, but some care will be taken to verify the source of the references provided, which I believe you may be referring to and we are happy to discuss in more detail.I have taken some time to locate an application relating to your details, but in the interest of protecting your data, if you would like me to respond directly regarding the application, would you be to email us directly at rltcomplaints@rightmove.co.uk.Thanks
5/5
TrustpilotAfter a having issues with my email and…
After a having issues with my email and having to send things through needed a couple of times, Jessica was very clear in advising me what was needed and now I am going to be able to move in a few days which I didn’t think would happen - thank you!
Hello, thank you for your review, I will be happy to pass on your feedback to Jessica. Many thanks, Rightmove
1/5
Trustpilotdumbest authentication
I had to complete 16 puzzles just to sign in to my account. Using such excessive authentication for a housing search portal is absurd. Instead of helping, it only drives me to use Zoopla instead.
Good morning Iza, Thank you for your message and bringing this to my attention. I’m here to help and would like to discuss this to assist with resolving the issue you're encountering. Please call me at 01908 712 300, or share your contact number to talk-to-us@rightmove.co.uk, and I can call you back to assist. We are always looking to improve, and I will pass your feedback to our developers. Whilst we cannot make any promises, feedback is taken on board when looking at future developments. If you have any more feedback or suggestions on how we can improve, please let us know. Many thanks, Rightmove
5/5
TrustpilotGreat service... happy customer!
Rachel Robertson was like a breath of fresh air during a busy and stressful period of transit. She was clear, friendly and professional and helped to secure a great Sky package for myself and my partner ahead of our move at the end of March. Thank you, Rachel! I'd be more than happy to recommend Van Mildert to friends and family in the future.
Hi Ryan,Thank you so much for taking the time to leave us such a lovely review! I'm so pleased to read that Rachael was able to help you out and help take away some of the stress of moving by at least making sure you have something good to watch while unpacking your boxes! I've passed on your kind words to both Rachael and her manager who will both be really grateful for your kind words.Congratulations on your new home, we hope you get moved and settled with as little stress as possible!Best wishes,Vicki
5/5
TrustpilotYou have two excellent customer…
You have two excellent customer representatives named Devon Luffrum and Jamie Birley. They respond very quickly and do a fantastic job. Please pass on my congratulations and thanks to them.
Hi Arda, Thank you very much for your fantastic feedback and 5-star review, we really appreciate you taking the time to share it. I’ve passed your comments on to Jamie and Devon, and I’m sure they’ll be delighted to hear your kind words. If there’s anything else we can help with, please don’t hesitate to get in touch. Many thanks, Rightmove
5/5
TrustpilotGreat customer service!
I spoke to Tonicha in the RightMove tenant referencing team and she was so helpful, taking the time to explain the process/complications of our application to me and going the extra mile to keep me informed as the process progressed. Very happy with the customer service received. Thank you Tonicha!
Hello Rachel,Thanks for leaving a five-star review, we're glad to hear of your experience and I will pass your feedback over to Tonicha.If you have any further feedback, drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300. Thanks, Rightmove
1/5
TrustpilotThe referencing section
The referencing section - Denied a member of our staff on a ridiculous technicality when clearly his income was visibly more than enough for the rental. I have no idea if some of the members at the other end can decipher the facts in front of them. This situation has caused great stress and pressure on the person in question. The market is difficult out there already without additional complications piled on young people.
Hello Doris,Thank you so much for taking the time to provide some valuable feedback, we are sorry to hear the disappointment caused by the outcome of our referencing for one of your employees.Whilst we always endeavor to verify as much income and savings as possible for every applicant, there are instances where we are unable to verify full affordability for a number of reasons. If the applicant feels we have incorrectly assessed their income, I would highly recommend they contact us directly via rltcomplaints@rightmove.co.uk.Thank you
1/5
TrustpilotWebsite is soooo slowww
Website is soooo slowww. No doubt Rightmove will not accept any fault but rather blame it on a third party or my ipad etc etc and yet when I use on the market or zoopla I dont have any problems at all. Strange that isnt it.I will stop using Rightmove for maybe 6 months or so and give them a chance to catch up with the latest technology.
Hello,Thank you for taking the time to leave us a review. We're sorry to hear that the website is slow for you on your iPad. We are aware of the website being slow on iPad's due to the service we receive from a third party provider. It is something that our specialist team are currently working on to resolve. In the meantime we would advise to use the Rightmove app. Many thanks, Rightmove.
1/5
TrustpilotBe careful with RightMove👎👎👎
Be careful with RightMove. I absolutely do not recommend!!! The RightMove checked me, they did an incorrect check, they made a mistake - they mixed up my employer. Adam Urwin did the checking. Based on his mistake, he made an incorrect conclusion to my landlord. Lendrod refused to renew the lease.I asked to correct the mistake and was completely ignored.This is terribly incompetent and unprofessional. The mistake of one fool decides the fate of people. Do not deal with this dangerous company. A shame! They don't even deserve one star.
Hello Laura, We are very sorry to hear of your recent experience with the referencing process, we appreciate you taking the time to provide feedback and would absolutely like to look into this further.I have been unable to locate the reference in question using the information stated, but if you would be able to send an email to RLTComplaints@rightmove.co.uk with your full name and the address of the property the application in question was for we can fully review.We understand that mistakes can be made in referencing if we are following processes and don't have the full picture, but we always endeavor to rectify and take accountability for any mistakes made so this certainly sounds like something we would like to look into.Thanks
1/5
TrustpilotLogging in is a nightmare - I hate it.
Every time I log into this site my password does not work, and I have to be emailed a link, and it is more difficult than logging into my bank account. So I just elected to change the password. All appeared great, until I found all my saved properties had gone and all my drawn areas have gone. All I want is to look at properties and save them. This is the most ridiculous website I have ever encountered.
Hi Adrian,Thank you for taking the time to leave us a review.We are sorry to hear about your experience. We'd like to gather a little more details from you in order to look into this with you are this is not the expected behavior. Please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. We shall then be able to assist you further, Thanks, Rightmove
1/5
TrustpilotEveryone should be careful before…
Everyone should be careful before signing an agreement with them. After signing the contract, I sent an e-mail and requested to terminate the contract for special justified reasons within a week. And still until now they’re sending me a payment invoice for absolutely nothing. There are someone with name Korryn and Nina. I sent them a several e-mails with cancellation but they ignored. I will open the case on them. Already started
Good afternoon, Thank you for taking the time to leave your review and we're really sorry to hear of your recent experience.We will arrange for your Account Manager to get in contact with you to discuss this further and please let us know if there's anything else we can help with in the meantime.Many thanks,Rightmove
3/5
TrustpilotHope they can change their instant valuation algorithm
Tried a instant valuation over my semi-detached house with a large front and rear garden and found out the valuation is just the same as a terraced house of 30% smaller without big garden. We've checked the facts on their instant valuation website and found a lot of incorrect information over there, so tried to contact their customer service to either correct them or remove the instant valuation at all. (Their competitor Zoopla provides a correct information and gave the value 20% higher than Rightmove)P.S. the customer service provided us the way to remove the instant valuation. And so we review our ratings. Really suggest they have to make sure the public opinion to be correct.
Good Afternoon Alex,Thank you for taking the time to leave us review.I can see that you're in communication with the customer support team to get this record removed. If you need anything else, please do reach out on your thread with the customer support team!Many thanks, Rightmove
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