Trusted Agent profile · Ramsden Heath
★★★★★
1,654 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotVery happy with the service I have…
Very happy with the service I have received today, fast efficient and friendly, helpful at all stages of service provided can only recommend to any landlord
Hello Raswitha, Thank you for taking the time to leave us such a lovely review. We take great pride in our service and we are pleased to learn you had such a positive experience.Best WishesBeth
5/5
TrustpilotEasy Peasy
After giving Charlie a run around with my details he really pulled through. Super easy experience would do it again.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your personal experience with Charlie & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
5/5
TrustpilotReally helped my get to be able to rent…
Really helped my get to be able to rent my first ever property, really good help and kept my informed all the way through!
Hi Sarah, Thank you so much for reaching out to us! Communication is super important to us and we’re so happy we’ve helped you achieve such an important milestone. We wish you nothing but the best in your new home. Have a wonderful day, Lauren
5/5
TrustpilotEfficient Service
I have contacted the team today and Laura has responded to my query on the same day including confirming the steps taken. Very efficient service.
Hello Mrs Cresswell,Its always lovely to hear such positive feedback for our service, particular our team member Laura. She is a valued member of our company and we will ensure your feedback is passed on to Laura and her manager.Best wishesBeth
5/5
TrustpilotCaz within the Consumer Experience team…
Caz within the Consumer Experience team is just Incredible. She has gone over and beyond to help me over the last couple of days and I am very grateful for this.
Hello,Thank you for taking the time to leave us a 5 star review.It's fantastic to hear that you had such a great experience with our specialist Caz and how she went above and beyond to help you. We'll be sure to pass your feedback on to her.If there's anything we can do to help in the future, don't hesitate to let us know.Happy home hunting.Many Thanks,Rightmove
5/5
TrustpilotCheryl Hine provided excellent…
Cheryl Hine provided excellent assistance, solving an IT issue. She was extremely professional and helpful
Hi Simon,Thanks for taking the time to leave us such a great review. I have passed over your feedback to Cheryl and If you have any more feedback or suggestions, please do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
5/5
TrustpilotThanks to a lady called Natalie Graham…
Thanks to a lady called Natalie Graham who has helped massively by responding quickly and effectively to my emails. Your help was much appreciated. Thanks again.
Hello Laura, Thanks for leaving such kind words for our colleague Natalie, we really do pride ourselves on our customer service and we are happy to learn Natalie provided such fast and efficient service.Best wishesBeth
5/5
TrustpilotGreat customer service
Really helpful Spoke with Megan and she ran us through the process clearly and kindly, really helpful and made our setup process easier in our new place.
Hi Declan,Thank you so much for taking the time to leave such a lovely review! We're so pleased Megan was able to help you out today and from everyone at Van Mildert, congratulations on your new home!Kind regards,Vicki
5/5
TrustpilotI had a lovely experience with Danielle…
I had a lovely experience with Danielle on the phone. She was very friendly and helpful and made everything clear for me. I couldn’t recommend her more
Hi Melanie,Thank you so much for taking the time out to leave such a lovely review - and for your kind words about Danielle. It really does make our day hearing such positive feedback about our team!Kind regards,Vicki
1/5
TrustpilotWhat have you changed?
So slow! Where have all my saved properties gone? All I have in my account is saved searches and alerts.Been like this for what seems like weeks! Please get it sorted.
Hi Laraine,Thank you for taking the time to leave us a review and we're sorry to hear of the experience you've had with the website recently.This is certainly something we can investigate further, to find out what's going on and get things back up and running as normal for you.Can you get in touch with us by email on talk-to-us@rightmove.co.uk with the details of the device you're using eg, laptop, tablet, phone and the make and model of your device?If you can also send us some screen shots of what happens when you visit Rightmove, this will really help.Many thanks,Rightmove
1/5
Trustpilotpainful and Slow
What has happened to your website: get your I.T Manager to sort the slow speed out, this has happened in the last few months, so whatever you did then correct it
Hi Graham,Thank you for taking the time to leave us a review and we're sorry to hear you've been affected by this.Our specialist teams are investigating with one of our third party providers as we're aware that the performance of the website relates to a service we receive from them.In the meantime, home hunters have been continuing their home hunting journey on the Rightmove app which we'd recommend you also do.If you'd like us to keep you updated on when the performance of the website is back up and running to the normal high standard, please let us know by email on, talk-to-us@rightmove.co.uk.Many Thanks, Rightmove
5/5
Trustpilotremoval of photographic details after sale
Excellent quick response from right move about my query. Thank you. Great site for researching new sales and listings in an area. A must for those planning to move house.
Hi L Barlow,Thank you for taking the time to leave us a five star review.We're pleased to hear you had a prompt response to your query, when you got in touch with us.If there's anything we can do to help moving forward, please do get in touch. Our email address is, talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove.
5/5
TrustpilotQuick, Easy, 10/10
Chris F helped with my reference case. He was super helpful and really friendly which helped make the process pleasant and stress free. Thanks again!
Hello Niamh,Thank you for getting in touch to leave a positive review for our colleague Chris, we will make sure Chris and his manager receive your feedback and we are really pleased Chris made your experience such a pleasant one.Good luck in your new home.Best wishesBeth
5/5
TrustpilotIt is always a pleasure speaking with…
It is always a pleasure speaking with the team over at Van Mildert. Always cheerful and they haven't let us down yet :) thanks to you all
Thank you so much for your kind review, Shona - we really appreciate the feedback! :)
5/5
TrustpilotSwift response and problem solved…
Swift response by Cheryl and problem solved easily with the clear directions given.Lorraine G
Hello, Thank you for taking the time to leave us a 5-Star review. I am glad to hear of your experience and have passed your feedback over to Cheryl.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
5/5
TrustpilotHad a great experience with Danielle
Had a great experience with Danielle, extremely professional and nice to speak with. The entire process was completed within a day. I was very pleasantly surprised.
Hi Will, Thank you so much for taking the time to leave us such a positive review! We are so pleased Danielle was able to help you and that your reference was completed so quickly - congratulations!Kind regards,Vicki
1/5
TrustpilotYour new website is terrible
Your new website is terrible, please revert to the old one. I hated zoopla but enjoyed using your old website, well I have changed my mind. Goodbye.
Hello,Thank you for your review and we're sorry to hear you don't like the recent update to our website.We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Your feedback has been passed on to our specialist Development Team to take into consideration.Many Thanks,Rightmove
4/5
TrustpilotReally friendly and helpful
Really friendly and helpful. Had a quick review also.
Hello Kerri, thanks so much for taking the time to leave this review. We're always wanting feedback so this is really positive to see. Thanks, Rightmove.
1/5
TrustpilotBullies and arrogant
BulliesUnapproachable no dedicated account manager Ask for documentation but quite obviously do not review said documents
Hi, thank you for taking the time to leave us a review. Sorry to hear you have experienced this issue. I’d like to look into why this is happening for you. Please get in touch at talk-to-us@rightmove.co.uk or 01908 712300 and we'll happily help you. Thanks, Rightmove
5/5
TrustpilotLovely and friendly
I spoke with a lovely girl named Emily Kinnear, she was very friendly and helpful. Helped with getting some contents insurance for a new property.
Hello Sophie,Thanks so much for getting in touch. We agree, it's super important to give service with a smile and Emily is always living up to that expectation. I will pass your feedback onto Emily who I'm sure will be happy to hear you enjoyed the service.Good luck in your new property.Best Wishes.Beth
5/5
TrustpilotCorrection of Error in records
Quick and courteous attention. My reporting of an error on Rightmove's website was dealt with efficiently. I am very satisfied with the service that I received. Ursula F Simpspm
Hi Ursula,Thank you for your 5 star review.We're so pleased to hear you received great service from one of our specialists and feel they were attentive with a quick resolution.Please don't hesitate to get in touch if you need any help in the future. You can always give us a call on, 01908 712300 or, pop us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
5/5
TrustpilotGreat service overall
Great service overall - used it to find my new rented apartment. The referencing team is also very helpful.
Hello, thank you for taking the time to leave such a great review. We're glad to hear you've had a positive experience finding your new home, and we wish you all the best. Many thanks, Rightmove
5/5
TrustpilotSurprisingly helpful
Surprisingly helpful, quick and effective. As far as referencing agencies and letting agencies go, best experience I've ever had! (which granted isn't saying much)
Hello Jaafar, Thank you for getting in touch to leave such a positive review for your experience with us. We completely understand that referencing can be a stressful process and our staff aim to be as transparent, efficient and friendly as possible and we are really glad you felt that was the case.Good luck in your new home.Best WishesBeth
5/5
TrustpilotExcellent communication and very…
Excellent communication and very helpful. Looked into my query quickly and resolved it and communicated back quickly too. Very pleased with service from their consumer experience specialist. Thank you
Hi John,Thank you for your 5 star review.It's always a pleasure for us to hear that the members of our Consumer Voice Team address queries quickly and provide a high level of service. We're so pleased that you had such a positive experience with our specialists.If there's anything we can do to help or support you in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
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