Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTotal rubbish
Total rubbish, just as you start to find what your looking for the site goes down repeatedly, maybe less money on advertising and more money on maintenance of the website, wont use them again
Bone · 10 June 2020
Agent replied · 13 June 2024
Good Afternoon, Thank you for your review. We're sorry to hear you're experiencing difficulties with the website. This is something we're aware of and is being looked at as a priority. We will be in touch once this has been resolved. If you would like to discuss this further, you can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
★★★★★ 5/5
TrustpilotHad great help from Rhea on setting up…
Had great help from Rhea on setting up insurance and helping with Sky wifi offers talking through the packages and sending over details. Great service!
Jake · 8 April 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Rhea. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotVery responsive and efficient
Very responsive and efficient. Did what they said they would do
Nigel · 18 August 2023
Agent replied · 13 June 2024
Hi Nigel, Thanks for taking the time to leave us a review. I'm glad to hear that you had a great experience. Please do not hesitate to reach out if you need anything else. Many thanks Rightmove.
★★★★★ 5/5
TrustpilotSuperb service
Unlike so many companies Rightmove do their utmost to ensure that information is correct and if it isn't they correct it quickly when it is brought to their attention. Very unusual nowadays, and commendable.
Anna · 20 April 2020
Agent replied · 13 June 2024
Hi Anna,Thank you for your 5 star review.You're absolutely right, the accuracy of the information on our website is very important to us and it's great to hear that an error was corrected so quickly after you brought it to our attention.If there's anything we can do to help in the future, you can always give us a call on 01908 712300 or, send us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 2/5
TrustpilotThe filters on Rightmove.
The filters on Rightmove are not effective.I searched for properties that were not shared, but was shown dozens of such properties including Student houses which were obviously for sharing. Such a waste of my time.
Mr · 28 November 2019
Agent replied · 13 June 2024
Hi Mr Siberry, Thank you for taking the time to leave us a review. We're sorry to hear the filters are still showing properties you don't wish to see, we can absolutely pass the feedback on to our Development Team for you. The reason that house shares and student properties will still show in the search result is all dependant on how the Estate Agent uploads the property to Rightmove. Some Estate Agents will manually load their properties and others will use third party systems to upload them, where they may not have mandatory options for house shares and student accommodation. We encourage the Estate Agents to upload these properties accurately for home hunters, but as there are no regulations in place, as long as it is clear in the property advert, they are allowed to upload the property this way. Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotEfficient and thoroughly organised
Rightmove having been managing my daughters flat guarantee and I have found them to be efficient, concise and quick in gathering the information from me.
GC · 10 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotInvestors
If you are an investor looking for property.... Dont use this Right Move unless you know EXACTLY which town or city you are looking for a property in. You CANNOT search, England Scotland, you have to pick a specific town/city. I Advise USE Zoopla, On the market as they dont have this INSANE pick a SPECIFIC location
Max · 8 March 2022
★★★★★ 5/5
TrustpilotWe wanted the photographs removed from…6 Copswood Close, Kesgrave
We wanted the photographs removed from the property we bought in 2019. This was done by Kirsty the same day. Very impressed. :~) Thank you
Andrew · 3 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Kristy receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 4/5
TrustpilotPretty good
Pretty good. Needs ability to consistently allow properties to be "unliked"/hidden across web and app if you don't want to keep seeing them on searches to improve the goal of finding the right house
Stephen · 28 February 2020
Agent replied · 13 June 2024
Hi Stephen.Thank you for taking the time to leave us a four star review.We're so pleased to hear you like the new feature we have just released, 'Hide a property'. This feature has been released on our website now, and it is something we plan on adding to our apps in the near future. We will absolutely share your feedback with our development teams, to highlight the importance of adding this feature onto the apps.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk or, you can give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 1/5
Trustpilotliterally just called from my work …
literally just called from my work place as we were interested in knowing some more about something within this company. As soon as I spoke and said where im from the rat hung up.bun u and ur company
Sophie · 27 September 2017
Agent replied · 13 June 2024
Good morning Sophie,Thank you for taking the time to leave us a review.I'm really sorry to hear this has happened and is absolutely not what we would expect.I would like to look into this further for you and help with your enquiry. If you could please give our customer support team a call on 01908 712352 or email us on customersupport@rightmove.co.uk we would be more than happy to help you.Kind regards,Rightmove.co.uk
★★★★★ 5/5
TrustpilotAll very helpful and prompt with…
All very helpful and prompt with responses. In particular from Gemma who chased up references for me and was always easy to reach out to!
Govind · 18 February 2022
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave such a great review. We'll pass it to Gemma.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat service today from a lovely lady…
Great service today from a lovely lady called Donna, talked me through everything perfectly and i would definately want the same lady if i needed help again😊👍🏻
Paul · 27 October 2021
Agent replied · 13 June 2024
Hi Paul, Thank you for taking time out of your day to reach out to us and provide feedback. I know Donna will be so happy that her fantastic customer service has been recognised, Donna really does meet our high expectations regarding customer care and we’re so glad you’ve given us such a lovely review. We’ll be feeding this back to Donna. Have a wonderful day, Lauren
★★★★★ 5/5
TrustpilotExcellent Customer Service!
I recently contacted Rightmove with a query, almost immediately Bobbie Dunne from the Consumer Experience Specialist Team emailed me with details of what I was seeking.Customer service at its finest!Keep up the good work!
Vimal · 3 February 2020
Agent replied · 13 June 2024
Hi Vimal. Thank you for taking the time to leave us a five star review.It's great to know you received prompt and impressive service from Bobbie. We'll be sure to pass your feedback on to her for you.Please let us know if we can help in the future and you can always give us a call on, 01908 712300 or, pop us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 5/5
Trustpilot5 stars for Megan Brooke
I had the lovely Megan Brooke, she was fab, not pushy and really informative, we did also have a bit of a giggle as well! Cheers!
Leighan · 16 December 2021
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a 5-Star review. I'm glad you had a great experience. I've passed this feedback on to Megan for you. Thanks,Rightmove.
★★★★★ 5/5
TrustpilotPrice error corrected
After looking on rightmove for properties in my area I found there was incorrect information about my property. I reported the incorrect information and the error has now been removed from the rightmove website.
J · 13 January 2020
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a 5 star review.It's great that we were able to correct the error you spotted on your property. If there's anything we can do to help in the future, please let us know.You can contact us by email on, talk-to-us@rightmove.co.uk or, by phone on, 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotHighly professional!
When I requested Rightmove to remove old images of my house from the website, the Consumer Experience team was very prompt in acting on my request as well as confirming to me via email.
SD · 6 January 2020
Agent replied · 13 June 2024
Hi SD.Thank you for taking the time to leave us a five star review.We're so pleased that you had a great experience with one of our specialists and that your query was dealt with so quickly.If there's anything we can help with in the future, please don't hesitate to get in touch on talk-to-us@rightmove.co.uk or, 01908 712300.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotLong-standing an dependable
Right move is always the first place I turn to for the housing market. Easy website to negotiate and quick to respond to queries or requests.
Val · 7 December 2021
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a 5-Star review, I’m glad that you find the website easy to use. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Happy home hunting! Many thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Nikita helped me get my reference sent over without having to pay a fee to my landlord which was greatly appreciated!
Sarah · 12 May 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your personal experience with Nikita & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
Trustpilotthe best to find properties to rent!
the best to find properties to rent!! my daughter has find a lovely flat in a few weeks, next week she will move. Thanks . A special geeting to Laura.
Norma · 11 February 2021
Agent replied · 13 June 2024
Good Morning,Thank you for your 5-star review. We're so pleased to hear you find our website the best way to find properties to rent, this is greata and we want this for all home hunters. If there's anything we can do to help in the future please don't hesitate to get in touch on 01908 712300 or talk-to-us@rightmove.co.uk Happy Home Hunting. Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotThanks Rightmove - great customer service!
The agent who handled my query named Caz Thompson really went over and beyond my original request to ensure that my issue was resolved. Great customer service and well done Rightmove!!
Anna · 28 October 2020
Agent replied · 13 June 2024
Hi Anna,Thank you for your 5 star review.It's great to hear that Caz went over and beyond to help with your enquiry. We'll definitely share your lovely feedback with her and it sounds like you had a really positive experience with one of our specialists.If there's anything we can help you with in the future, please don't hesitate to get in touch. You can email us on talk-to-us@rightmove.co.uk or give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotHelpful suggestion to further my query
I sent an email with an enquiry they couldn’t answer so they gave me an alternative company to try for which I thank them and for getting back to me so promptly.
Anna · 8 July 2020
Agent replied · 13 June 2024
Hi Anna, Thank you for your review. We're so pleased to hear your email enquiry was dealt with promptly and you were given alternatives places to contact. If there's anything we can help with in the future please get in touch on 01908 712300 or talk-to-us@rightmove.co.uk.Many Thanks, Rightmove.
★★★★★ 5/5
TrustpilotPrompt and polite reply
Ursie replied promptly, politely and actually read the email and forwarded to the team in question
Sarah · 31 January 2023
Agent replied · 13 June 2024
Hello Sarah, I'm so pleased you had a great experience with Ursie. I've passed on your feedback and would like to thank you for leaving such a great review. Thanks, Rightmove.
★★★★★ 5/5
TrustpilotThey handed my request in such a short…
They handed my request in such a short and without any issues. I'm pleased by how the run the company.
Christopher · 30 August 2022
Agent replied · 13 June 2024
Hi Christopher,Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 4/5
TrustpilotLove rightmove
Love rightmove, I am always keeping an eye on the local market and the best thing is the email notifications that put properties meeting you criteria in front of you as soon as they hit the market.
Robin · 25 August 2017
Agent replied · 13 June 2024
Hi Robin,Thank you for your review.I'm really pleased to hear that you enjoy using our website and find the email alerts beneficial!Kind Regards,Rightmove.co.uk
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