Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotGone Downhill, like all good ideas do
Whatever you have done to your website is unfortunate, I can no longer filter on preferred properties - so between semi-detached and detached. I can only do this via the app, steadfastly disappointed
GuyTaylor · 12 February 2020
Agent replied · 13 June 2024
Hi Guy.Thank you for your review.We're sorry to hear that you're unable to select the property types you are interested in. This is certainly unusual behaviour for our website. We've discussed this with our support team, and we've not had any other reports of this, so we would really love to look into this further for you.Could you please get in touch with us and provide us with some information regarding the device you are using. A member of our support team will be able to go through some simple troubleshooting steps, and if we still haven't resolved it, we can ask our specialist technical teams to investigate further.We would really like to get this resolved for you, so you can return to searching on the website for your next home. If there's anything we can do to help in the future, please do let us know. Our email address is talk-to-us@rightmove.co.uk or, you can give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 1/5
TrustpilotThe page you are attempting to access is unable to be served
After using this site without any issues for many years I now continually get this screen - but no reply from their wonderful IT lot.
Paul · 21 December 2021
Agent replied · 13 June 2024
Hello, I'm sorry you're seeing an error when using our website. Please can you send us more information to talk-to-us@rightmove.co.uk or give us a call on 01908 712300 and we can look into this for you?Thanks, Rightmove
★★★★★ 1/5
TrustpilotWebsite not updated
First time I've used Rightmove. Found 3 suitable properties which I went to have a look at. All 3 had 'sold' signs displayed. Total waste of a day and they're still being advertised on the website today!
Lee · 17 June 2017
Agent replied · 13 June 2024
Hi Lee, We're sorry to hear of your experience. Here at Rightmove, we take Data Quality very seriously, ensuring that the property details provided by our advertising Agents is accurate to date. If you can spare a couple of minutes, please email us on customersupport@rightmove.co.uk with the property address and advertising Agent's name. From there, we will happily look into this further and remove any misleading content from our website. If easier for you to call, you can reach our Customer Support team on 01908 712352. Kind regards, rightmove.co.uk
★★★★★ 1/5
TrustpilotDon't know whay is going on with the…
Don't know whay is going on with the app but my wifrs phone my mother in laws tablet and my phone keep crashing everytime we try and usr them 🤯
Steve · 23 December 2020
Agent replied · 13 June 2024
Hi Steve,Thank you for your review. We're sorry to hear your app keeps crashing, we'd like to look into this for you so we can please can you get in touch at talk-to-us@rightmove.co.uk with your device make/model along with what you're clicking on when it crashes? Many Thanks, Rightmove.
★★★★★ 5/5
TrustpilotVery good services
Very good services. It was easy to reach and made the realtor search stress free.
Daria · 21 February 2023
Agent replied · 13 June 2024
Hello, we're so pleased you had a great experience. Thank you for leaving such a positive review as well. All the best, Rightmove.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, made everything extremely straight forward and simple and got us the best deals possible for our insurance and other set up costs. Would highly recommend!
Beth · 9 August 2021
Agent replied · 13 June 2024
Hello Beth, Thanks so much for providing such a positive review for the service you received. Here at Rightmove, we go above and beyond for all of our customers to make sure your experience is memorable for all the right reasons. We are so pleased to hear of your thoughts.Good luck in your new home.Best wishesBeth McGuire
★★★★★ 5/5
TrustpilotExcellent service and very helpful…
Excellent service and very helpful representative. All my questions were answered and suitable dates provided for insurance and internet cover.Quite an easy experience.
Barry · 24 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave us such a wonderful review. It's so nice to hear you've had a great experience through us. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotShocked by some of the reviews on here…
Shocked by some of the reviews on here for Rightmove but I have to say all my experiences with them has been great, I couldn’t fault there website or service they offer. 5 stars!
J · 19 July 2019
Agent replied · 13 June 2024
Hello Jody,Thank you for taking the time to leave us a review.We are really happy to hear that all of your experiences with us have been great and that you couldn't fault our website.We hope that you continue to enjoy using Rightmove.Happy home hunting.Many thanks,Rightmove
★★★★★ 2/5
TrustpilotThey keep outdated ads. Time wasters.
They keep house ads on their site that have already been sold by agencies, which make you lose time watching and/or considering them. Ridiculous.
Chris · 19 January 2022
Agent replied · 13 June 2024
Hi, thank you for your review. It's important to us that you’re able to see accurate listings when looking at properties. Please do get in touch at talk-to-us@rightmove.co.uk or call us on 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat app with high quality photos and…
Great app with high quality photos and amazing UX. This app is way better than other letting apps in the market. I even suggested an additional improvement and they took it into consideration.
Sergio · 11 November 2019
Agent replied · 13 June 2024
Hi Sergio,Thank you for taking the time to leave us a 5 star review.We're so pleased to hear how much you like using our app and that you had a positive experience with one of our specialists. Feedback is something that's very valuable to us and we're always open to suggestions.If you need any help in the future, you can give us a call on 01908 712300 or, send us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotThe feedback received was most…Fantastic
The feedback received was most beneficial, and provided in a professional manner.
Quinn · 12 May 2023
Agent replied · 13 June 2024
Hello Quinn, thank you so much for leaving this brilliant review. Thanks, Rightmove.
★★★★★ 5/5
TrustpilotImmediate response and prompt action
Abby Gravestock dealt with my request and actioned this within a day as well as sending a personalised email. An excellent service. Thank you.
Jisily · 6 January 2022
Agent replied · 13 June 2024
Hi there, Thank you so much for the great review. I've passed this feedback on to Abby.Happy home hunting! Thanks,Rightmove
★★★★★ 1/5
TrustpilotRightmove app on iPhone annoyingly…
Rightmove app on iPhone annoyingly continually shows shared ownership properties. I have looked at the filter tab but there isn’t one for removing shared ownership. Really surprised at how poor the app is
Helairmike · 7 October 2019
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a review.We do have an option on the iOS app to remove shared ownership properties from your search.When typing in your search area, at the very bottom of your screen there is a 'Myst Haves & Don't Show' section. Tap the 'Don't Show' menu and select 'Shared Ownership' from the list.This will then remove all properties listed as shared ownership from your search results.If you're not seeing these options, you'll need to delete your app and reinstall it as you need to be on the latest version available which is 6.2.Many Thanks,Rightmove
★★★★★ 1/5
TrustpilotProperty to Rent
Property to Rent: a big part of the property advertised on the website has gone for weeks, it is just the way agencies have to get your personal information and push properties you didn't ask for.
G · 25 August 2017
Agent replied · 13 June 2024
Hi G,Thank you for your review.I'm so sorry to hear you feel this way, I can absolutely understand your frustration with this.If you would be happy to give our Customer Support team a call on 01908 712352 we would certainly like to look into this further for you.Kind Regards,Rightmove.co.uk
★★★★★ 5/5
TrustpilotWonderful search for houses
This is one of the best search engine for houses for sale or rent, it's definitely much better than the counterparts. I suggest for the Rightmove team to define a template to include minimum requirement of details because some of the letting/selling agents add very few details (especially photos) while other add lots of information.
But in general, do not waste your time to look anywhere else, USE RIGHTMOVE
Islam · 19 June 2015
★★★★★ 5/5
TrustpilotAndy Turner
Andy Turner - great customer service, Knowledgeable, literally answered every question I asked and was so gracious about it. He's ready for the next level!
Big · 15 October 2021
Agent replied · 13 June 2024
Hi Big E, We always love reading reviews that highlight our fantastic staff in this manner. We are so happy you’ve had such a good experience that has inspired you to write this post. We will feed this back to Andy. Thanks for brightening ours and Andy’s day! ThankyouLauren
★★★★★ 5/5
TrustpilotVery impressed
Very impressed with Rightmove’s speedy action in removing incorrect photos from my house records.It makes a pleasant change to have a problem sorted efficiently!
John · 3 December 2021
Agent replied · 13 June 2024
Hi John,Thank you for taking the time to leave us a 5 star review. We're really happy to hear we were able to help you! Thanks,Rightmove.
★★★★★ 5/5
TrustpilotFirst-class support
First-class support from Caz and the tech bods. My issue with creating an account and signing in were solved in very short order. Such a pleasant company to deal with.
Roger · 20 August 2020
Agent replied · 13 June 2024
Hi Roger,Thank you for your 5-star review. It's so great to hear your issue was resolved and you were given first class service from Caz and the team. We will be sure to pass this feedback on to them.Happy Home Hunting.Many Thanks, Rightmove.
★★★★★ 5/5
TrustpilotExcellent service from Dan at…
Excellent service from Dan at Rightmove. Very professional and to be highly commended. Will definitely recommend to my contacts.
Nick · 8 August 2022
Agent replied · 13 June 2024
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy home hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotMegan
Spoke with Megan Brook, she was very professional and helpful thoroughly the whole registration process for our insurance. Great costumer service highly recommend
Marialuisa · 25 January 2022
Agent replied · 13 June 2024
Hi there, Thanks for taking the time to leave Megan such a great review. We'll pass it to her. If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 1/5
TrustpilotVery bad experience
Very bad experience, confusing , time-consuming, and stressful. It definitely reflects badly on the estate agencies working with them. We will never want to deal with them ever again.
Ms · 25 November 2020
Agent replied · 13 June 2024
Hi Ms Verdacchi,I'm really sorry to read that you have had a negative experience of our service!We would love to find out more about what in particular you found confusing, time-consuming and stressful in order to improve our service in future, and as such would love to hear from you to get to the bottom of this. Please could we ask you to get in touch with customerservice@vanmildert.net with some details on your experience?Kind regards,Jenny
★★★★★ 5/5
TrustpilotUK’s number one property portal and largest property marketplace.
I have used rightmove.co.uk many times and they have the the largest inventory of properties together in one place. Furthermore their customer service and responses are always efficient, accurate and valuable.
Daniel · 1 April 2020
Agent replied · 13 June 2024
Hello Daniel, Thank you for your review. We are so pleased with how happy you are with our website and that you always receive great service. If there's anything we can help with in the future, please get in touch. Our email address is, talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy Home Hunting.Many Thanks,Rightmove
★★★★★ 1/5
TrustpilotNo option to include a pet.
Good idea but sadly lacking in options/filters. You struggle to put in your own filters, for example I couldn't include a pet. So totally useless for me.
Ross · 24 April 2021
Agent replied · 13 June 2024
Hello,Thank you for leaving us a review.I have passed your suggestion to our developers, Whilst I can't make any promises, they  look at all feedback when looking at future developments.If there's anything else I can help with, please do get in touch at talk-to-us@rightmove.co.uk or call us on 01908 712300Many thanks,Rightmove
★★★★★ 5/5
TrustpilotGreat customer service!
My experience with Van Milbert has always been positive and pain free. Laura, who dealt with my correspondence, was very prompt and accommodating. A great service.
A · 1 July 2021
Agent replied · 13 June 2024
Hello,Thank you very much for providing such a lovely review for our colleague Laura. We will ensure Laura and her manager receives your feedback straight away.Best wishesBeth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
