Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI whelould like to thank staff at…
I would like to thank staff at rightmove for the efficiency in dealing with my checks on references etc, very pleasant helpful staff can't thank them enough .
CustoHelen · 13 May 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with our Rightmove referencing team. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 1/5
TrustpilotThe new format/ layout of the website…
The new format/ layout of the website is brutal. The. Worst.You took what was pretty great and turned it into an unpleasant web experience.The finest example of fixing something not broken I have ever seen. Shocking.
William · 20 November 2020
Agent replied · 13 June 2024
Hi William,Thank you for your review and we're sorry to hear you don't like the recent changes to our website.We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters.The update we've made to our website was released gradually to home hunters so that we could make further improvements as we went along based on the feedback we've had from our site users.We received some really great suggestions which we've been able to add the new look of our property details page which have been successful, and generated even more great feedback giving us things to think about moving forward.Your thoughts around these changes have been shared with our specialist Development Teams and if you have any specific suggestions you'd like to see on our website, please don't hesitate to share them with us. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Many Thanks,Rightmove
★★★★★ 2/5
TrustpilotToo slow to email updates
Too slow to email notification of new properties. They emailed me at 4pm but the property went on at 9am and was fully booked by the time I was alerted - despite Email Instantly being selected.
Beamsley · 28 August 2020
Agent replied · 13 June 2024
Good Morning. We're sorry to hear you're not receiving your alerts quick enough.So we can look into this please could you email talk-to-us@rightmove.co.uk with a screenshot of the email and the time you received it. Many Thanks, Rightmove.
★★★★★ 1/5
TrustpilotThis was one of the worst experiences
This was one of the worst experiences. This took 3 weeks, they ended up contacting the wrong people, never got it right. It was a massive strain. Would not use them.
Sophia · 6 October 2021
Agent replied · 13 June 2024
Hello Sophia,Thank you for getting in touch, I am very sorry to hear of the experience you have had with our referencing process.I would very much like to look into the issues you have had with your application, but I am unable to locate your information. Would you be able to contact me via Beth.McGuire@rightmove.co.uk.Best wishesBeth
★★★★★ 5/5
TrustpilotQuick and efficient with gathering the…
Quick and efficient with gathering the information for the checks required. Friendly staff who put you at ease when you call and are worrying about the whole process. Happy with the level of service provided.
Amanda · 2 December 2020
Agent replied · 13 June 2024
Thank you for your review, Amanda! We are so pleased you have had a positive experience with Van Mildert.If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!
★★★★★ 5/5
TrustpilotThe consumer experience specialist took…
The consumer experience specialist took four days to reply to my email which was a bit longer than I expected but understandable due to the current situation. She had my problem resolved by the next day.
Sophi · 19 August 2020
Agent replied · 13 June 2024
Hi Sophi,Thank you for your 5 star review.We really appreciate your patience when you initially contacted us and it's great to hear that we were able to resolve the error you were experiencing.If there's anything we can help with in the future, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotResponsive and helpful
I found Rightmove very responsive and helpful. Charlie Donnelly in particular, helped turn a complex process into a manageable process. Thank you for the help!
Marc · 8 August 2022
Agent replied · 13 June 2024
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy home hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat service
Great service. I recently found a flat through Rightmove. The referencing process also went smoothly, communication was quick and clear.
Elena · 10 February 2023
Agent replied · 13 June 2024
Hi Elena, thank you so much for this review. We're so pleased you had such a great experience, wishing you the best with your new flat. Thanks, Rightmove.
★★★★★ 5/5
TrustpilotAmazing!
I'm new to this and everyone I've spoken to (which has been many) have been most helpful and patient. I'm extremely pleased with the the compassion and efficiency of the servuce/people. Thanks so much!
L · 3 February 2021
Agent replied · 13 June 2024
Hello there, Thank you so much for taking the time to leave such a kind review about our service and our team! We really appreciate any and all feedback, and we're so pleased that your first experience with us has been such a positive one! Take care!
★★★★★ 5/5
TrustpilotEfficient
Efficient, quick to respond and very helpful. Great customer service.
Paul · 16 November 2023
Agent replied · 13 June 2024
Hi Paul,Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove.If you need anything else, please get in touch at customersupport@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 3/5
TrustpilotFilter for Pets!
Dear Rightmove,Please add a filter option for PETS, when advertising places to let!!! This would save people so much trouble!
Anna · 4 February 2023
Agent replied · 13 June 2024
Hi Anna,Thanks for leaving us a review and for your suggestion about having a pet filter. We are always looking to improve and will pass your feedback to our developers. Whilst I cannot make any promises, feedback is taken on board when looking at any future developments. If you have any more feedback, please contact us at talk-to-us@rightmove.co.uk or on 01908712300 Many thanks, Rightmove
★★★★★ 1/5
TrustpilotIf its not broke don't fix it
If its not broke don't fix it. The website looks like is has been developed in Microsoft Front Page. Website revamp unnecessary and lacks the speedy performance of the previous website, very slow. a disaster.
David · 23 October 2020
Agent replied · 13 June 2024
Hi David,Thank you for your review.We're sorry to hear you don't like our recent update to the website. The changes we've made have improved the overall performance of the property details page and you shouldn't be experiencing difficulty with the speed of the page. We'd really like to investigate this further for you. Please don't hesitate to get in touch with some screenshots of your experience and details of your search on talk-to-us@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotRaised an error on The Rightmove site…
Raised an error on The Rightmove site with them, photos, floor plans etc for one house being incorrectly shown against an adjoining property. Super fast response, Indeed the same day, and corrections made,An impressive level of service.
Alan · 28 February 2020
Agent replied · 13 June 2024
Hi Alan. Thank you for taking the time to leave us a five star review.We're so pleased to hear you had a great experience with one of our specialists when you got in touch with us regarding the images of your home being incorrectly matched to another property.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk or, you can give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotEasy sailing through bureaucracy
I enjoyed the excellent customer service provided by Danni today. Thank you.
Florin · 21 September 2023
Agent replied · 13 June 2024
Hello Florin, Thank you for taking the time to leave us a 5-Star review and your feedback.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
★★★★★ 5/5
TrustpilotQuick, efficient, no nonsense
Moving house is stressful to start with, the market is moving exceptionally fast currently, this company offered a rapid efficient service that meant I got the flat I wanted in the timescale I needed. Great.
Lulu · 21 September 2020
Agent replied · 13 June 2024
Hi Lulu,Thanks so much for your review of Van Mildert! We hope you're very happy in your new home.Kind regards,The Van Mildert Team
★★★★★ 5/5
TrustpilotInaccurate Website Information Correction.
Following a recent request for Rightmove to remove inaccurate property information form the website, Rightmove responded extremely swiftly. Impressive. By contrast another well known online property advertising agency is prevaricating about correcting the inaccurate site content. Unsatisfactory.
P.D.C · 14 January 2020
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a 5 star review.We're so pleased to hear that your request was dealt with so quickly and you had such a positive experience with one of our specialists.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is, talk-to-us@rightmove.co.uk or, you can give us a call on, 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotReally happy with the service from van…
Really happy with the service from van mildet quick and easy process for our credit and referencing checks.. we are now excited to be able to move to our new home before Christmas 🙌🙌
Luke · 9 December 2020
Agent replied · 13 June 2024
Hi Luke, thank you so much for your positive review! We hope you enjoyed your first Christmas in your new home! 🎉
★★★★★ 1/5
TrustpilotFailure to provide information
For days now I have been unable to access Rightmove's properties without it 'seizing up'. The site freezes constantly which is exceptionally frustrating. I need an answer please since I am desperate to find my next home ASAP.
Marilyn · 26 July 2019
Agent replied · 13 June 2024
Hello Marilyn,Thank you for taking the time to leave us a review.We are really sorry about this and would like to look into this for you.So that we can look into this, please can you email us at talk-to-us@rightmove.co.uk and advise us of the device you are using and the browser you are on?We look forward to hearing from you.Many thanks, Rightmove
★★★★★ 1/5
TrustpilotMINUS 10000
MINUS 10000, WEBSITE GENERATES CRAP EVERY VISIT !!!!!
Hungry · 21 May 2025
★★★★★ 5/5
TrustpilotFast
Fast, informative and helpful reply about my trouble. 👍😊
Mehmet · 24 November 2023
Agent replied · 13 June 2024
Good Afternoon Mehmet,Thank you for taking the time to leave us a review. I'm glad to hear that you had such a good experience. Don't hesitate to reach out if you need anything else, our email is talk-to-us@rightmove.co.uk. Many thanksRightmove.
★★★★★ 5/5
TrustpilotEXCELLENT CUSTOMER SERVICE
I needed to contact Right Move re a query. Ciera from their Customer Relations team was very helpful and diligent in seeking and securing a timely solution
Haynes · 15 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Ciera receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotThey can't run a business
I cancelled my insurance with you in September 2020 and you confirmed the cancellation. Still every month you email me to say you could not take my dd payment. Please STOP!!!
Handiyman · 15 July 2021
Agent replied · 13 June 2024
Hello Peter, Thank you for contacting us to provide some very valuable feedback on your experience with our insurance team. Firstly let me apologise for any frustration these emails have caused, I can certainly understand your reasons for reaching out.I have had a look into your issues raised and can confirm that you should no longer receive any further direct debit communications, it appears this was due to an administration error between ourselves and the third party that manages direct debits.Please feel free to contact me if you experience any further issues or would like to discuss this further at Beth.McGuire@rightmove.co.uk.Best wishesBeth
★★★★★ 5/5
TrustpilotThanks!
It was really easy to fill out the form, Michael called me to sort some stuff out and he was very friendly. Thank you very much!
Paula · 29 April 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 1/5
Trustpilotreally hard to find properties with…
really hard to find properties with ensuites and the feature to put a kyword doesn't always show the properties with ensuite. Even though i excluded shared properties, they were still showing and made my search more time consuming
Andreea · 24 May 2019
Agent replied · 13 June 2024
Hello Andreea,Thank you for taking the time to leave us a review.We are sorry to hear of the difficulties you are experiencing when trying to search for properties on Rightmove using the 'keyword sort'.We would really like to look into why the 'keyword sort' isn't working for you and why when you exclude house shares, these types of properties continue to show.So that we can look into this for you, please can you email us some examples at talk-to-us@rightmove.co.uk.We look forward to hearing from you.Many thanks,Rightmove
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