Trusted Agent profile · Ramsden Heath

John Hills Ramsden Heath reviews

3.8

★★★★★ Good

1,654 reviews across 2 platforms

Hallmark House Downham Road, Ramsden Heath, CM11 1PU

John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.

Google logo

3.0 / 5

2

Reviews on Google

This office

Trustpilot logo

1,652

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.

5/5

Trustpilot

Does rightmove actually SELL properties?

You seem to have a very good site but how successful is it. I am about to put my house on in the overseas section and dont really know whether go do i or not as nothing tells me it is a good selling platform.

Michelle · 1 August 2017

Agent replied · 13 June 2024

Hello Michelle,Thank you for taking the time to leave us a review and thank you for your comments. It's great to hear you are considering advertising with us and we would love the opportunity to speak with you about the benefits of a membership with Rightmove. Please feel free to call our Overseas Customer Support team on 01908 712 026 and my colleague Kelly will be happy to help. Kind regards, rightmove.co.uk

5/5

Trustpilot

Perfect!

Fast and efficient with friendly and helpful staff. Made the process very smooth! Thank you!

A · 10 October 2023

Agent replied · 13 June 2024

Hi There, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove

5/5

Trustpilot

Reassuring

I delt with Nikita re the reference for rightmove. I found her very professional, helpful and reassuring. It made me feel confident and relaxed during this period of stress.

Wayne · 4 July 2022

Agent replied · 13 June 2024

Hello Wayne, thanks for leaving us a five-star review. I am glad to hear of your positive experience and I will be passing your feedback over. If there is anything else I can help with, please drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300. Thanks, Rich

5/5

Trustpilot

A review

Have been trying to sort referencing for a new place with Van Mildert at quite short notice - they have been helpful and quick in their dealings and I have been very happy with their service to date.

Alex · 3 December 2020

Agent replied · 13 June 2024

Thank you for your review, Alex! We are so pleased you have had a positive experience with Van Mildert.If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!

5/5

Trustpilot

Thank you Meg Perkins

Meg Perkins, you are a legend. Thank you for great customer service and efficiency.

Novus · 30 October 2023

Agent replied · 13 June 2024

Hi There, Thank you for taking the time to leave us a review.It's Great to hear about your experience with Meg and the service offered.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove

1/5

Trustpilot

Diabolical service

Diabolical service, received phone call, asked to call back, have attempted 5 times and spent 127 minutes overall listening to some recorded message trying to convince people how great Rightmove services are....sorry people, misrepresentation!

Barbados · 28 September 2021

Agent replied · 13 June 2024

Hi,Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case. In order for me to investigate your issues, we would need further information from yourself to locate your reference. Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavour to carry out a full investigation on the issues you have experienced. Best WishesRightmove

5/5

Trustpilot

Great customer service

Referencing process was fast and smooth. I was contacted by Emily regarding the property insurance and she was very patient and helpful, explained everything in detail to better understand what plan suits us better. Thank you!

Virginija · 3 May 2021

Agent replied · 13 June 2024

Hello Virginija,Thanks so much for such a lovely review. Here at Van Mildert we understand insurance can be confusing with so many options, and appreciate how important it is to be as clear as possible in order for you to make the best decision based on what's best for you. We will make sure Emily hears about your feedback and I'm sure she will be over the moon with your kind words.Best wishesBeth

5/5

Trustpilot

Rightmove customer service is excellent!

Had a problem with the Rightmove app not letting me login even though I had reset password. Contacted Rightmove support who sorted out the problem very quickly & kept me informed by email - excellent customer service!! Thank you.

Sarah · 29 July 2020

Agent replied · 13 June 2024

Hi Sarah,Thank you for your 5 star review.It's great to hear that one of our specialists was able to help you log back into your account whilst keeping you updated on the error and resolving it so quickly.If we can help with anything in the future, please let us know. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove

3/5

Trustpilot

Rightmove should display the views to…

Rightmove should display the views to the vendors who's property they are help sell. At the end of the day... Rightmove and the Estate Agents exist because vendors pay for their existence... Least they can do is show the views.

Bill · 27 March 2020

Agent replied · 13 June 2024

Hello Bill, Thank you for your review.We're always looking for ways to improve and make home moving easier. I have shared this with our specialist development teams to take into consideration. This is something that your Estate Agent can share with you.Please don't hesitate to get in touch if there's anything we can help with in the future. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.ukMany Thanks Rightmove

4/5

Trustpilot

Reasonable response

Needed to complain a few times to get a problem sorted but Rightmove customer services Caz got back to me with an explanation, an apology and hopefully a fix for the problem I had been having with the property alerts.

Leigh · 18 March 2020

Agent replied · 13 June 2024

Hi Leigh,Thank you for your 4 star review and feedback.We're so pleased to hear that Caz was able to help you with your complaint and that moving forward your property alerts will be sorted.If anything changes or if we can do anything else to help, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove

5/5

Trustpilot

All of the three people we spoke to…

All of the three people we spoke to were professional, friendly and helpful whilst trying to sort out references for a new rental property, they are definitely a credit to Rightmove.

Denise · 4 March 2022

Agent replied · 13 June 2024

Hello, thank you for taking the time to leave such a great review. We're so happy to hear you've had a positive experience with us. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove

5/5

Trustpilot

Removal of property photos.

After requested photos and floor plan were removed from our sold property, I noticed that the property was listed as semi detached and not detached this was amended immediately. Very pleased with how easy this whole process was.

Mrs · 20 October 2020

Agent replied · 13 June 2024

Hi Mrs Gard,Thank you for your 5 star review.It's great to hear how easy you found this process and that you had a good experience with one of our specialists.If there's anything we can help with in the future, you can get in touch with us by email on talk-to-us@rightmove.co.uk or, give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove

1/5

Trustpilot

Fix it now!

As a property developer I use rightmove most days, the app is fine but no good for house prices or commercial so has to be the website which for weeks now has been slow and unreliable.Your losing customers rightmove!SORT IT OUT!

Matt · 13 October 2019

Agent replied · 13 June 2024

Hello Matt,Thank you for taking the time to leave us a review and we’re so sorry to hear of the experience you’ve had using our website recently.I will certainly pass your feedback to our development teams, regarding including the commercial and the sold prices section of our website, onto the apps. We completely understand how useful these features are, and how useful they would be to our users, if they were also within our applications. We are currently aware of some technical issues affecting the use of our website, for iPad and iPhone users. We would really like to look into this further for you so we can confirm if you are also experiencing these issues. So that we can look into this, please can you email us at talk-to-us@rightmove.co.uk and advise us of the browser you are using and what software version your device is using?Our telephone lines are open until 6pm if you would rather speak with us over the phone. Our contact number is 01908 712 300.We look forward to hearing from you.Many thanks, Rightmove.

1/5

Trustpilot

Terrible

Terrible. They're meant to notify me instantly every time a property is posted with my criteria, but rarely do.

Lisa · 2 June 2023

Agent replied · 13 June 2024

Hi Lisa, Thank you for taking the time to leave us a review. Sorry to hear of your expereince.We'd like to gather a little more details from you in order to look into your alerts and when you are recieivng them. Please get in touch at talk-to-us@rightmove.co.uk or 01908 712300 and we shall be more than happy to investigate. Thanks, Rightmove

1/5

Trustpilot

This is the WORST service i have ever…

This is the WORST service i have ever come across with. They try to make people homeless. They do not check emails, they do not respond and they do not care. They must close it down, they are destroying people's lives.

Jennyyy · 5 September 2019

Agent replied · 13 June 2024

Hi Jenny,We’re very sorry to hear that you have had a negative experience when using Van Mildert’s services. We strive to maintain an excellent level of quality and service to everyone we work with, and are sorry that, on this occasion, we haven’t been able to meet your expectations.In your review you have mentioned that we do not care, and we would like to investigate this further, as I can assure you, we do care. Our aim is to accurately report your financial situation, ability to pay a certain level of rent and your rental history to your letting agent. If you feel that we haven’t done that please email us as customerservice@vanmildert.net and we will be delighted to investigate this for you further.We look forward to hearing from you and finding positive resolution to your experience.Kind regards,The Van Mildert Team

1/5

Trustpilot

Tragically poor technical support.

Tragically poor technical support.When their stuff doesn't work you're on your own - unless you enjoy extended sessions of being patronised.(Interesting that rightmove "can see that my issue was resolved" as the resolution was for me to give up using their offering.)

Matt · 13 February 2019

Agent replied · 13 June 2024

Hello Matt, Thanks for taking the time to leave a review. We really value feedback on how we can improve our service and review any interactions and experiences that fall short of the level of service we aim to provide. Though we can see that the issue you reported has now been resolved, we will take a further look into the interaction you received and provide the team with additional training if needed. Thank you,Rightmove.co.uk

5/5

Trustpilot

I have had a great experience so far…

I have had a great experience so far with Right Move. Shout outs to Megan Brooke, a tenant services sales executive. All easy going and at a good pace. Keys on Monday.

Sarah · 14 December 2021

Agent replied · 13 June 2024

Hi there, Thank you for taking the time to leave us a 5-star review. I will pass this feedback on to Megan for you.I hope you enjoy your new home!Thanks,Rightmove

5/5

Trustpilot

Would recommend!

I've used Van Mildert twice now, and found the service very fast and efficient. They're also really friendly and helpful on the phone, and the web form for referencing is easy to use and understand. Would recommend!

Er2901 · 3 December 2020

Agent replied · 13 June 2024

Thank you so much for your positive review, we really appreciate it!

5/5

Trustpilot

Great portal and helpful staff

Great portal and helpful staff. Contacted them about some changes to an old listing that were incorrect and they rectified straight away. Nice and easy. Thank you

Joseph · 8 August 2022

Agent replied · 13 June 2024

Hello Joseph, thank you for taking the time to leave us a 5-Star review. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove

2/5

Trustpilot

Fake information and photos

This webpage allows fake pictures and fake information. I wasted time and money looking for houses here where pictures and information was not as described. And there is not even a way to report those properties either. Using already other webpages.

Karsha · 26 June 2019

Agent replied · 13 June 2024

Hello Karsha,Thank you for taking the time to leave us a review, we are sorry to hear you have come across properties adverts on Rightmove that aren't genuine.We have a dedicated data quality team that manages complaints of this nature. I'd really like to talk about the points you've raised with us further, so I can ask the team to investigate. Are you able to send us an email or give us a call to discuss this further? Our email address is 'talk-to-us@rightmove.co.uk' and our contact number is 01908 712 300.Many thanks, Rightmove

5/5

Trustpilot

Brilliant customer service

Just called Rightmove to remove the photos of our newly purchased house that were still on the sold listing. The guy I spoke to was brilliant. So polite and took them down from the website in seconds.

Joanna · 12 November 2020

Agent replied · 13 June 2024

Hi Joanna, Thank you for your lovely 5 star review. We're so pleased to hear your query was dealt with quickly and efficiently and who you spoke with was polite.If there's anything we can help with in the future please don't hesitate to get in touch on 01908 712300 or talk-to-us@rightmove.co.ukHappy Home Hunting. Many Thanks, Rightmove.

1/5

Trustpilot

Useless

I'm so sick of this time-wasting website. I can't understand why, if I SPECIFICALLY SAY I want a garden, it's showing me results of communal gardens or nearby green space. It's not what I asked for!!!

Sal · 4 February 2021

Agent replied · 13 June 2024

Thank you for taking your time to write this review. I'm sorry that the garden filter is not showing the results you are after.We do have a keyword search filter that could help you with your search.If have any questions please contact us on 01908 712300 or talk-to-us@rightmove.co.uk. Many thanks, Rightmove

4/5

Trustpilot

Resolved

I contacted Costomer Service with email given on website. Caz replied the following day and then the isuue was resolved. happy with the outcome. I took away one star as there was no way to contact them instantly.

Home · 22 July 2020

Agent replied · 13 June 2024

Hello,Thank you for your 4 star review.We're really pleased to hear that Caz was able to resolve this issue so quickly for you. Your feedback around not being able to get in touch instantly has been taken on board also.If there's anything we can help with in the future, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove

1/5

Trustpilot

Receiving unsolicited sms messages with…

Receiving unsolicited sms messages with no option to unsubscribe on my account. Have to pay to send texts to stop it! Bad business practices

Jai · 11 November 2022

Agent replied · 13 June 2024

Good afternoon Jai,Thank you for getting in contact.To unsubscribe from emails, please follow the below instructions:- Go to Rightmove.co.uk and log in. - Then click "My Rightmove" in the top right- Click "View My Rightmove"- Click "Account Details"- Then go to the preference centre, from here you can tick/untick any emails you don't want to receiveIf you have any questions, please don't hesitate to get in touch at talk-to-us@rightmove.co.uk or on 01908 712 300.Many thanks,Rightmove

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