Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotShocking communication
Shocking communication, one day tell us everything is done the next day requesting for more documents. Then tell us there's a problem but didnt tell us what the problem was so we couldn't fix it. Absolutely shocking
Angie · 16 August 2021
Agent replied · 13 June 2024
Hello Angie, Thank you for contacting us to provide such valuable feedback. I am very sorry to hear of the communication issues you have experienced.Sometimes, whilst referencing, new information can come to light which can change the course of information we require. However, if changes do occur we train our staff and pride ourselves on making information as readily available and transparent as possible.I am unable to comment on your application without further information, but if you would like to contact me via Beth.McGuire@rightmove.co.uk, I will endeavour to investigate this and provide you with further clarity.Best wishesBeth
★★★★★ 5/5
Trustpilotexcellent service from megan
excellent service from a lovely woman named megan even with some technical difficulties she still remained upbeat and managed to get everything sorted for us. she wrote such a kind message on the email she sent afterwards as well
Amy · 3 March 2021
Agent replied · 13 June 2024
Hi Amy,Thank you for taking the time out to leave such a wonderful review about your experience with Megan. We love to hear feedback about our colleagues, and I know she'll be really pleased to hear your feedback :)Thank you again!Best wishes,Vicki
★★★★★ 1/5
TrustpilotHate the new website layout
Hate the new website layout. The pictures are too big and seem distorted. As I scrolled down I began to develop a headache and couldn’t get out of it quickly enough. It is just awful. Your previous layout was perfect.
Jo · 30 November 2020
Agent replied · 13 June 2024
Good Morning Jo, Thank you for taking the time to leave us a review. We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Your feedback has been passed on to our specialist Development Team to take into consideration.Please let me know if there's anything else we can help you with, you can get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
★★★★★ 1/5
TrustpilotAbsolute disgrace .amateur .expensive…
Absolute disgrace .amateur .expensive and just interested in taking money.give a miss
John · 30 January 2024
Agent replied · 13 June 2024
Good Afternoon John,Thank you for reaching out. I'm sorry to hear of your experience.If you'd like to discuss this further, please reach out to us at talk-to-us@rightmove.co.uk. We can then look to point you in the right direction.Many thanksRightmove
★★★★★ 1/5
Trustpilotconstantly advertising rental…
constantly advertising rental properties that are no longer available,and have not been available for some period of time.reply:why should i e-mail you and do your job for you?? Surely you have the compitance and ability to amend and check your advertisements
Johnny · 19 August 2020
Agent replied · 13 June 2024
Hi Johnny,Thank you for your reply.All advertisements are managed by the Estate Agent themself, it isn't something we would do for them. I'd like to look into this and see why the agent hasn't changed the adverts but to be able to do this we would need to know which advertisements they are.Many Thanks,Rightmove.
★★★★★ 2/5
TrustpilotI have just decided ti take some time…
I have just decided ti take some time out of my day to say how bad the property filtering is on this site.If you are looking in any city it is impossible to seperate HMOs from standard rents even with the applicable filters applied.
Tony · 2 July 2019
Agent replied · 13 June 2024
Hello Tony,Thank you for taking the time to leave us a review.We are really sorry to hear you feel this way. We will certainly be passing your feedback onto our developers to look into as an enhancement for the website.If you have any questions, you can email us at talk-to-us@rightmove.co.uk or call us on 01908 712300.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotWill Mills
Will Mills, (Norwich) has been really helpful and has given 100% effort in helping me understand housing and renting. He's taken personal care as though it really mattered to him, wouldnt reccomend anyone else. 👍
Rob · 27 November 2021
Agent replied · 13 June 2024
Hi Rob, thank you for a lovely review.Happy home hunting!Many thanks, Rightmove.
★★★★★ 3/5
TrustpilotDecent website for people looking to…
Decent website for people looking to rent a flat. I have seen some progress over the years as I was always using rightmove when I was on the search of a new flat.However there are numerous website errors in just the basic functionality. Hey guys spend some money hiring some web developers fixing these annoying bugs as it seems a little bit unacceptable being one of the most major property finder websites and having these embarrassing errors.
Panos · 15 November 2018
★★★★★ 3/5
TrustpilotSome statistics datas not shown to all viewers
Good website overall however but your competitor allow more informations for each house on their website like you can filter by most reduced, most popular, .. you can even when the price has dropped and how much, when was the last sale and how much, how long this house is on the market, the number of views since maketed, as well as the last 30 days number of view, and more important a tool to estimate your house min, max, average,,, that is a shame all of these usefuls datas to position a house on the market is not included or available to all users in your website.
Thierry · 3 July 2013
★★★★★ 5/5
TrustpilotA fast and very efficient service
A fast and very efficient service. I could not log into a private document, but on informing customer services they quickly cleared up the matter, in a secure way, so I was able to log in again.
Mr · 12 July 2021
Agent replied · 13 June 2024
Hello Mr Brown,Thank you so much for reaching out to leave such positive feedback. Our staff work very hard to go the extra mile for every customer as we can all appreciate how stressful moving can be. We are glad you received the experience we set out to give all of our customers.Best wishesBeth
★★★★★ 5/5
TrustpilotRightchoice
Been looking at moving for last couple of years but not found what I'm looking for just yet. Rightmove make searching that much easier by informing me when a new property comes on the market in the area I'm searching, within my price range and without having to leave my chair. I can also view a street plan of the property to check on the surrounding area and also see how much the property was previously sold for and when.
Very Informative and easy to use
F · 1 July 2012
★★★★★ 2/5
TrustpilotWhat if I'm not a 55 or 60 year old retiree?
That's all this company seems to try and sell, whether you're eligible or not. And while we're at it, why do 55+ folk pay so much less for their homes?
I wouldn't mind a 2 bed flat in Surrey for £80k? I don't play loud music or anything so what's with the discrimination? Might take this up with the courts...
Even E-Mailed 'em to say that I wasn't eligible for their 'Deal of the Week' and I still effing get them!
Steve · 30 October 2011
★★★★★ 5/5
TrustpilotHelpful Personal Response
I emailed RightMove with a request/suggestion for an improvement to the Saved Properties. I received a very pleasant and well-considered reply. Time will tell if the changes are implemented, but it was very graciously handled and made me feel listened to :-)
Claire · 28 February 2020
Agent replied · 13 June 2024
Hi Claire,Thank you for your 5 star review.We're so pleased to hear you had such a great experience with one of our specialists. Feedback is very valuable to us and a lot of features on our website, are from suggestions we've received from home hunters.We always share any suggestions we receive with our specialist development teams for them to take it into consideration so it's great you took the time to contact us directly about it.If we can help in the future at all, don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and you can always give us a call on, 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotSearch refinements
I raised an issue about inappropriate properties appearing in my searches and Caz from the Consumer Experience Specialist Team has been in touch to confirm that my feedback was understood.I really do hope they can do something to address the issue raised.
Mandy · 30 January 2020
Agent replied · 13 June 2024
Hi Mandy,Thank you for your 5 star review.It's amazing to hear you had such a positive experience with our specialist Caz and we'll absolutely share your comments with her. We're always looking for ways to improve and make home moving easier so we're really pleased you got in touch to share your feedback.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 1/5
TrustpilotThis company as no phone number that I…
This company as no phone number that I can find they won't stop sending me emails when I go to unsubscribe it says invalid email address I do not want emails I do not need to rent or buy a house please leave me alone
Billy · 23 June 2018
Agent replied · 13 June 2024
Good morning Billy, Thank you for notifying us of this, I will absolutely speak to the relevant team to get our contact number added to the 'Contact Us' page so it is clear to the users of the website. If you can please contact us on 01908 712 352 or customersupport@rightmove.co.uk to notify us of your email address and we can unsubscribe you from receiving emails from us. Kind regards,Rightmove.co.uk
★★★★★ 5/5
TrustpilotRental checks
I had the pleasure of dealing with Natalie Cooper who helped out at every juncture, she was extremely professional and very helpful during the whole process. I would happily recommend right move.
Sam · 7 April 2022
Agent replied · 13 June 2024
Hello Sam, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotDonna McNeill excellent customer service
Donna McNeill provided thorough and excellent customer service. All queries were answered and advice on TV/Internet package was provided.Thanks again for explaining everything clear and concisely. Saved me a lot of time and money!JK
James · 13 December 2021
Agent replied · 13 June 2024
Hi James, thanks for taking the time to leave us such a great review. We're glad you had a great experience speaking with Donna, we'll make sure she sees your feedback. Many thanks, Rightmove
★★★★★ 4/5
TrustpilotRemoval of house pictures from Web site
Although I was not happy to see internal pictures of my house on the 'sold prices' website two years after taking it off the market, I was pleased with the quick actions of Caz when I requested the pictures were removed.
Mrs · 12 May 2020
Agent replied · 13 June 2024
Hi Mrs Paterson,Thank you for your 4 star review.We're so pleased to hear that Caz was able to remove the images of your property so quickly.If there's anything we can do to help in the future, please don't hesitate to get back in touch. Our email address is talk-to-us@rightmove.co.uk and our phone number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotThank you Van Mildert.
I am constantly using Van Mildert and they are very professional, easy to approach and kind throughout the whole process.5 starts from me. Keep up the good work guys!I would highly recommend that Landlords and Tenants use Van Mildert for referencing. :)
Jay · 27 November 2019
Agent replied · 13 June 2024
Hi Jay, Thank you so much for your positive review of our services. We are pleased to hear that you have had such a positive experience, and that you would recommend us too!If there is anything we can do to ensure that you continue to receive the level of service and excellence we strive to achieve, please don’t hesitate to get in touch. Thanks again,The Van Mildert Team
★★★★★ 5/5
TrustpilotIssues with Access to Rightmove Portal
Issues with Access to Rightmove PortalCustomer support team at Rightmove gave great support until it was all resolved.Thanks a million to Ben Prestidge - Customer Technical Care Specialist at Rightmove.
YL · 14 June 2022
Agent replied · 13 June 2024
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove! Best wishes, Rightmove
★★★★★ 5/5
TrustpilotProblems with setting up new account
Had problems with setting up a new account after deleting my old account a few years ago. Contacted Customer Support and the problem was rectified after a few e-mails. Now up and running again.
Alan · 16 November 2021
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us a 5-Star review. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300.Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotAdd the propertybee firefox addon and this is a revolution in house hunting
Now we have zoopla for previous sold prices back to 1995 and by using rightmove with the propertybee firefox addon you can see a history of changes made to the property listing which can be very revealing!
The draw a search area function is fantastic too. Rightmove seems to have become so ubiquitous there is no need to search anywhere else when house hunting, it'll be on rightmove a day or two after it hits the market at most.
Joe · 6 December 2011
★★★★★ 5/5
TrustpilotGreat referencing service and more
Used them as a referencing service for my new apartment, really quick and helpful customer service.They contacted me to offer tenants insurance and also got me a great deal with Sky for my new broadband and TV.
Daniel · 14 April 2021
Agent replied · 13 June 2024
Hello Daniel, Thanks for taking the time to leave such a positive review about your experience with us. We are happy to hear you received such speedy and friendly help. We hope you enjoy your new home.Best Wishes Beth
★★★★★ 5/5
TrustpilotWe've had a really great experience…
We've had a really great experience with Rightmove Referencing. The process was efficient, simple and the customer service was great
Lu · 7 June 2023
Agent replied · 13 June 2024
Hello Lu - thanks so much for this review! I am really pleased that you had a great experience with Rightmove Referencing - all the best form your move! Many thanks, Rightmove
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
