Trusted Agent profile · Ramsden Heath
★★★★★
1,654 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotACTING as a GUARANTOR
I am acting as a guarantor for a young friend. Rightmove processed her & my applications with commendable efficiency.
Good Afternoon Paxton, Thanks for reaching out. I'm really glad to hear that you had a good experience. I'll be sure to pass your feedback along to the RLTS team. Many thanks, Rightmove.
5/5
TrustpilotExcellent customer service from Lucy
Excellent customer service from Lucy, who was friendly, listened to our enquiry and sorted it promptly. All colleagues are extremely professional and helpful and calls are always answered straight away, no waiting in line. Great experience.
Good afternoon, Thanks for taking the time to leave us a 5 star review. I'm glad you've had a great experience. I've sent this feedback on to Lucy to let her know. Happy Home Hunting!Thanks,Rightmove
5/5
TrustpilotSpoke to a lovely lady at Rightmove…
Spoke to a lovely lady at Rightmove named Caz Thompson. I have never experienced such a mooth and easy transaction dealing with a company over the phone. This lady made it so easy, my query was dealt with professionally and with a result!
Hi Ms Dugdale,Thank you for your 5-star review. We're so pleased to hear our colleague Caz dealt with your query professionally.We will pass this feedback on to them.Happy Home Hunting.Many Thanks, Rightmove.
5/5
TrustpilotExcellent service from a quality…
Excellent service from a quality sounding advisor, always feels great dealing with someone who has a positive vibe; usually outside of the London area 🤙😎
Hi Martyn, thanks for taking the time to leave us such a great review.I am really happy to hear of the excellent service you received. If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
5/5
TrustpilotA prompt and professional response.
Hello David,Thank you for taking the time to provide such lovely feedback.Here at Rightmove we understand how important having all the options available and clear when your making decisions on your new home. We are pleased you found the experience such a pleasant one.Best wishesBeth
5/5
TrustpilotFor security reasons I asked Rightmove…
For security reasons I asked Rightmove to remove all pictures of my house that had previously been advertised. Ciera Nolen took care of everything for me immediately. Thank you for the prompt and professional service.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. Your Feed back has been shared with Ciera. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
5/5
TrustpilotGood prompt response and did what I…
Good prompt response and did what I needed
Good Afternoon Harriet,Thank you for taking the time to leave us a review! I'm glad to hear that you had a good experience. I'll be sure to pass this along to Charlotte!Many thanksRightmove
5/5
TrustpilotA great place to search for homes
A great place to search for homes. The team behind the app are very responsive to developing it further by implementing suggestions. Many thanks to the customer experience team. ☺️
Hi John, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
1/5
Trustpilotterrible search facility
terrible search facilitywhy offer the option to search for detached houses only when that search brings up semi's terraced houses and bungalows?Your search facility needs replacing with one that reflects the needs of the house buyer in 2021
Hi Dan, Thanks for taking the time to leave us a review.I'm sorry you have experienced this. For us to take a further look into this, please could you send over any examples to talk-to-us@rightmove.co.uk or call 01908 712300? Many thanks, Rightmove
5/5
TrustpilotThanks to right move for the help given…
Thanks to right move for the help given to my brother in law by Paul in the utilities department and Megan in the insurance department for helping the transition from his house to his flat to do smoothly.
Hello Pieter,Thank you so much for taking the time to leave such lovely feedback for Megan and Paul, utilities and insurance can be very confusing and its difficult to know whether your getting a good deal which is why our team aim to make it as pain-free and clear as possible. We will pass this on to their team leader.Best wishesBeth
5/5
TrustpilotIt was the 'Right Move'
Well, I never expected such a clear, detailed and helpful response. I think it was probably the best response I have ever had from a customer service agent, anywhere, ever. Paige Henderson - 5 stars.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
1/5
TrustpilotWhat’s happened to the web site
What’s happened to the web site when using an iPad.It worked fine till a few weeks ago.Now it freezes, or half the pictures don’t load, or is very slow to respond.I give up with it in the end.Something must have changed at your end Rightmove
Hello Carole,Thank you for taking the time to leave us a review.We are sorry to hear of the problems you are experiencing when using Rightmove.We would really like to look into this for you. So that we can look into this, please can you email us at talk-to-us@rightmove.co.uk and advise us of the browser you are using and what version of iPad you are on?We look forward to hearing from you.Many thanks, Rightmove
1/5
TrustpilotRightmove used to be the best property…
Rightmove used to be the best property site, now it's the worst! Can't see all of the photos, can't enlarge the floor plan, no street view and it's very ugly. What was wrong with the old site? Using Zoopla now.
Hi Helen, Thanks for your review. We're sorry to hear you're not able to view the images and floorplans. We'd like to look into this for you and see why this is happening. So we can do this please could you email talk-to-us@Rightmove.co.uk with screenshots along with the device make/model you're using? Many Thanks, Rightmove.
5/5
TrustpilotGreat service!
Great service; Charlie Donnelly followed each step of the Referencing process, keeping me up to date with what was needed and helping me to understand the system.A helpful and friendly experience.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Charlie. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
2/5
TrustpilotI was highly interested
I was highly interested ! However above does not state in the above description tennant has earn over £21,000 income! Which i was told over the telephone. I do think i qualifyfor this before tax and was first to apply but was not givem the correct opportunity. I was not given the application form, which was promised, and i was dissapointed i was not truly considered, proof, wage slips, etc just refused.
5/5
TrustpilotHow to remove saved property.
I contacted Rightmove to find out how to remove a saved property from My Rightmove that had been taken off the market. I had a response from Caz Thompson with explanation and pictures, which worked exactly as she said it would. Thank you.
Hi Sally,Thank you for your 5 star review.It sounds like Caz was really able to help talk you through how to remove your saved properties. It's great to hear that you had such a positive experience and we'll share your lovely comments with Caz.If we can help in the future at all, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and you can always give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove
4/5
TrustpilotI am planning on moving overseas
I am planning on moving overseas. Rightmove allows me to save the properties that I like. Once there was a technical issue, they resolved it in a relative short amount of time. The listings are diverse and plentiful. I enjoy perusing the website, often.
Hi Susan, Thanks for taking the time to leave us a 4 star review. We're really pleased that our specialists where able to resolve the technical issue in a short amount of time, and can absolutely pass feedback on to them for you. We're glad you enjoy the listings on Rightmove and hope you continue to enjoy using our website. If there is anything else we can do for you in the future, please send us an email on 'talk-to-us@rightmove.co.uk', or call us on 01908 712 300.Happy home hunting.Many thanks,Rightmove.
5/5
Trustpilot10/10
Rhea from the South Shields centre was extremely helpful, explained everything thoroughly yet in a time efficient manner also. She clarified anything I didn’t understand and was lovely to talk to. Calum
Hello, Thank you for taking the time to leave us a 5-Star review. We appreciate your feedback and I will pass this on to the relevant team. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
1/5
TrustpilotWhat a shambles
What a shambles. With assets of over £5m, they deemed me not suitable for rent of 4K per month even though my current account had 200k in it. Waste of time and actually cost agents and jandlords tenancies. Avoid at all cost.
Hi Alex,I’m sorry that you’ve had a negative experience with Van Mildert. If you would like to provide more information, I can certainly look into why your reference passed or failed, in order to provide you with more detailed feedback. Please email: customerservice@vanmildert.netPlease be aware that while we carry out detailed referencing and provide our clients with a wealth of information pertaining to you as a prospective tenant, any and all final decisions relating to the placement of a tenant lies with the landlord of the property in question and not with ourselves.Kind regards,The Van Mildert Team.
5/5
TrustpilotI was assisted and well informed in...
I was assisted and well informed in making my decision without any issues by Rhea Thompson. As a customer this experience is much valued and appreciated.
Hello Denzil,Thanks for leaving us a five-star review.I will be sharing your feedback with Rhea, I am sure they will be happy to hear they were able to assist. If you have any further feedback, drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300. Thanks, Rightmove
4/5
TrustpilotNew site better than the old
New site better than the old, but still need to have a few things changed. Auto remove sold houses from the saved listing. Show Homes that have been saved with a different icon on the map. Other than that its a great site, i use it daily.
Good morning Clive,Thank you for taking the time to leave us a review.I'm really pleased to hear you enjoy using the Rightmove website and use it daily! I have taken your feedback on board and will pass this on to our developers to see if we can add these features in future.Kind regards,Rightmove.co.uk
2/5
TrustpilotProblems from a Seller's Angle
I have used Rightmove to search for property and find it extremely useful. However trying to sell my house has been a different matter. I am using Tepilo, an online estate agency, and have had very good service from them but they have had huge problems getting my correct house details onto Rightmove. It has taken Rightmove over a week to sort out the problem and then it was only done because the girls at Tepilo insisted keeping them on the phone until the the problem was solved. Considering that they advertise countless houses I cannot imagine that it was difficult to put up the correct search details.
5/5
TrustpilotWithout doubt the best website to view houses from and find one
I have moved several times over the past ten years and there is no question in my mind that this site is the best by far, the alerts are almost daily, the site/app never crashes I realise that agents are feeding into this site but for overall general ease of use you cant beat registering for alerts in the area your looking to find in we found our last house due to Rightmove popping up on other sites to, I remember eing on ebay looking for something and the pop up appearing on the side of the screen, so thank you we love it in our new place
2/5
TrustpilotFrustrating!
I've been looking for somewhere new to rent for over three weeks now, with no luck as yet. This is predominantly because letting agents very, very rarely respond to the enquiry form sent in via the Rightmove website. When I've tried to chase enquiries via the telephone I've found that a) some of the letting agent telephone numbers are incorrect on Rightmove, b) a lot of letting agents claim never to have seen your enquiry form/that it has been "lost", and c) that you are promised call backs that never materialise. I have also noticed that some letting agents are not making it clear on Rightmove whether properties will accept pets (and when you enquire about it you're told that if it doesn't say anything about pets, it means no pets allowed.... (?)), and that quite a few semi-detached and terraced properties are coming up in the detached-only search results.
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