Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnhappy Agent
As an agent providing referencing to Tenants on behalf of Landlords I have always had problems with how Van Mildert deal with Tenants. More recently when having to make claims for rent Guarantee they have not replied to complaints, calls, emails anything. I wouldn't use now if the referencing was free!!! Avoid!
Anthony · 4 August 2020
Agent replied · 13 June 2024
Hi Anthony,I’m very sorry you have had a negative experience with Van Mildert and the services we provide - we would love to speak to you directly about this. I have started by looking into the claim you mentioned. There are two emails from you, and I can see looking at these we responded on 17/07 explaining that we would have a full response to your claim by no later than 07/08 which is at the end of this week. We also requested any supporting documentation you had from tenants in order to further strengthen your claim, which you kindly provided to us.I appreciate this has not been a sufficient response for you, so have reached out to our account management team who are going to aim to contact you today to support you in getting this resolved.Kind regards,The Van Mildert team.
★★★★★ 1/5
TrustpilotLook for alternative search engines for renting
If anyone is looking to rent a property especially in the South Manchester/ Stockport Sk area
PFS · 26 August 2025
★★★★★ 1/5
TrustpilotDysfunctional email system
Their own email system is blocking pdf files send to them and on top of that they have a 4mbs limit per email. What is even the point of asking for documents to be send to you, if you're going to be blocking them and only allowed a tiny size limit.4mbs?! What is this, 2008!? Do they also use floppy disks over there?
Antony · 12 July 2023
★★★★★ 5/5
TrustpilotRightmove Referencing
I used Rightmove for a referencing for a new rental property. I found the whole process really easy to use, complete and submit and the comms from Amy (Amy 1 and Amy 2) were great. Thank you for taking away some of the stress!
HOPKINS · 11 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure they receive your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotThe AMAZING Lewis!!!
The AMAZING Lewis!!!Such great customer service!!!Efficient and professional AND so friendly!!! I can honestly say the service here has helped the process move on quickly!! THANK YOU
Andri · 24 October 2023
Agent replied · 13 June 2024
Good Afternoon Andri, Thank you you reaching out.I'm so glad to hear that you had a good experience. I will be sure to pass your feedback over to Lewis as I know they'll be happy to hear this.Please do not hesitate to reach out to talk-to-us@rightmove.co.uk.Many thanksRightmove.
★★★★★ 1/5
TrustpilotExtortionate pricing compared to the…
Extortionate pricing compared to the other property portals - exactly why we are no longer using Rightmove. The profits this year say it all, not affordable for small independent agents. No support for small businesses.
Estates · 6 March 2023
Agent replied · 13 June 2024
Good Morning,Thank you for taking the time to leave a review and I’m really sorry to hear that you didn’t have a good experience with us. It’s important to us that we get as much feedback as possible, so if you would be happy to chat further our email is talk-to-us@rightmove.co.uk. Otherwise we’d be happy to help at any point in the future and we wish you the best of luck with everything in the meantime. Many Thanks, Rightmove.
★★★★★ 1/5
Trustpilotwhat can I say awful company
what can I say awful company . took over 10 days for the knock back even though I could pay 6 months upfront and even get a guarantor as well its is less stressful getting a mortgage . awful slow company . went with another agency passed within 2 days
Paul · 19 January 2021
Agent replied · 13 June 2024
Hi Paul,I'm so sorry to hear you've had a negative experience with Van Mildert. We would love to speak to you about this to make sure that we can take any necessary steps to avoid this in future. I've passed on your review to our head of referencing, who will try to get in touch with you during office hours to offer our apologies and to talk through what happened with you.
★★★★★ 1/5
TrustpilotBad customer service and lack of attention to details
Very bad customer service and lack of attention to details. They poor service and customer service has affected my references process to rent my new apartment. Tried to call them but it was impossible to reach any agents.It is frustrating as you don’t get accurate answers.I have never experienced such a bad customer service.
Fabiana · 4 September 2019
Agent replied · 13 June 2024
Hi Fabiana,We’re very sorry to hear that you have had a negative experience when using Van Mildert’s services. We strive to maintain an excellent level of quality and service to everyone we work with, and are sorry that, on this occasion, we haven’t been able to meet your expectations.In your review you have mentioned an experience with poor customer service and a lack of attention to details, and we would like to investigate this further. Please email: customerservice@vanmildert.net quoting your name and whether you are a landlord, letting agent or tenant which will ensure your complaint is investigated by the right department.We look forward to hearing from you and finding positive resolution to your experience.Kind regards,The Van Mildert Team
★★★★★ 5/5
TrustpilotVery helpful
Very helpful and prompt customer service. Helped me deal with an issue the same day it was raised and each person I spoke to was very friendly and patient.
Ollie · 14 August 2023
Agent replied · 13 June 2024
Hi Ollie, Thanks for taking the time to leave us such a great review. If you have any more feedback or suggestions on how we can improve, please drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 5/5
TrustpilotVan Mildert are an excellent…
Van Mildert are an excellent referencing company, providing us with clear and concise referencing information every step of the way. They are a phone call away (without being kept on hold) when we have a query with friendly, helpful and efficient staff ready to assist. We would highly recommend them.
Jane · 26 November 2020
Agent replied · 13 June 2024
Hi Jane,Thank you so much for your positive review of Van Mildert - we really appreciate your kind words! I will pass your comments on to the team, who will be over the moon!Kind regards,Jenny
★★★★★ 1/5
TrustpilotVery bad support
Very bad support, I can't access the site for 2 months, support doesn't want to solve the problem(
TURKEY · 26 July 2025
★★★★★ 1/5
TrustpilotVery bad indeed
Unfortunately like all other terrible companies and their websites, they act big and produce little. Your saved properties or listings disappear, never to be seen again. You cant rely on this site. Very bad indeed.
Adrian · 1 February 2023
Agent replied · 13 June 2024
Hi Adrian,Thanks for taking the time to leave us a review, Sorry to hear you have experienced this issue.I’d like to look into why this is happening to you. please can you get in touch at talk-to-us@rightmove.co.uk or 01908 712300 and we shall be able to help assist you with your saved properties. Thanks. Rightmove.
★★★★★ 1/5
TrustpilotCome on Rightmove Sort your site out
Come on Rightmove Sort your site out , Its been bad for weeks now Its no good replying to reviews saying that the problems are being looked at. Do Something To Fix ItI am defaulting to onthemarket which is not great for you as I certainly am joining many others SORT IT Caz
Stella · 16 October 2019
Agent replied · 13 June 2024
Hello Stella. Thank you for your review. We're so sorry to hear of the experience you’ve had using our website recently.We are currently aware of some technical issues affecting the use of our website, for iPad and iPhone users. We would really like to look into this further for you so we can confirm if you are also experiencing these issues. So that we can look into this for you, please can you email us at talk-to-us@rightmove.co.uk and let us know of the browser you are using and what software version your device is using?Our telephone lines are open until 6pm if you would rather speak with us over the phone. Our contact number is 01908 712 300.We look forward to hearing from you.Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotExcellent customer service
Had excellent service from multiple people who were helping me sort out details for property enquiries and paperwork details. Staff were super helpful and kind and made the process really easy.
Jack · 7 June 2023
Agent replied · 13 June 2024
Hello Jack - thank you for this review, I'm so glad to hear about your experience with us. Thank you for your feedback and I wish you all the best with your property enquiries! Best wishes, Rightmove
★★★★★ 1/5
TrustpilotThis company is crap
This company is crap - why are they still advertising a property when it is not available due to charges being held against the property. When you look to contact Rightmove (should be Nomove) it is not possible to find the right person to talk to. Dreadful business with a monopoly - greedy, complacent and arrogant....................
Gary · 27 September 2017
Agent replied · 13 June 2024
Good morning Gary,Thank you for taking the time to share your feedback.I'm really sorry to hear you feel this way and can completely understand your frustration with this situation.I would really like to look into this further for you and in order to do so I will need some more information. If you could call our Customer support team on 01908 712352 we would be more than happy to help.Kind regards,Rightmove.co.uk
★★★★★ 5/5
TrustpilotExcellent referencing service
I used the Rightmove referencing service as part of the renting process for a flat, I believe Adam dealt with my case. Very quick and painless process and it was all dealt with in less than 24 hours. I am very impressed!
Becky · 12 April 2022
Agent replied · 13 June 2024
Hello Becky, thank you for taking the time to leave a review. It's so nice to hear you've had a positive experience with Adam. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotLocked out of my account.
I somehow got locked out of my Rightmove account, possibly after an update. Caz Thompson and the Consumer Experience Team were able to reset my account and get it back up and running again in a couple of days with no loss of data. First class service and greatly appreciated.
Steve · 30 July 2020
Agent replied · 13 June 2024
Hi Steve,Thank you for your 5 star review.It's really great to hear that you received first class service from our specialist Caz and we'll definitely share your lovely feedback with her.Please let us know if you need any help in the future. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 2/5
TrustpilotIt used to be a good site but now it is…
It used to be a good site but now it is not user friendly simple things like zoom on the floorplans not available now , every time somebody tries to improve things they always make it worse, its a case of if it aint bust dont mess with it.
Doug · 20 October 2020
Agent replied · 13 June 2024
Hi Doug,Thank you for your review.With the changes to our website being so new, feedback from our site users is really valuable to us. It's important for us to know what people like and don't like about this update. We've shared your feedback with our specialist Development Teams to take into consideration for you.If there's anything we can do to help you in the future, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotMoved house
I used right move one year ago and was very pleased with them they were there every step of the way keeping me informed all the time my move went very smoothly so pleased I chose right move would recommend them all the staff that I spoke to very polite and nothing was to much trouble
Joyce123 · 3 December 2015
Agent replied · 13 June 2024
Hi Joyce,Thank you for your great feedback!Kind regards,rightmove.co.uk
★★★★★ 3/5
TrustpilotMy property purchase info was wrong
My property purchase info was wrong. When I notified Rightmove they were extremely quick at removing the incorrect details - 5 stars!They advised that they were not able to replace removed info with the correct details which means tbat prospective buyers will have very little to go on - 1-star.Hence rating
HP · 2 February 2020
Agent replied · 13 June 2024
Hi HP.Thank you for taking the time to leave us a three star review.We are really pleased that when you got in touch with a member of our support team, your query was answered quickly and efficiently. We will be sure to pass this feedback over to the specialist that answered your query. We are sorry we couldn't correct the issue entirely, at the moment. Within the next few weeks, we will be making some major changes to the sold prices page, which will make it much more accurate in the future, to stop this from issue happening. These changes will also allow us to better amend this information.If there's anything we can do to help in the future, please do let us know. Our email address is talk-to-us@rightmove.co.uk or, you can give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotI had great service from Amy
I had great service from Amy. We hit a few hurdles along the way but the patience and understanding manner of which Amy dealt with them put me at ease and the matters were resolved without too much trouble.Thanks very Much AmyMichelle
Michelle · 10 February 2022
Agent replied · 13 June 2024
Hello Michelle, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Amy. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotTook over a month after I sent my form…
Took over a month after I sent my form in to ask for the references (references were written within 2 or 3 working days of being requested); maybe there was a processing issue and the form didn’t go through immediately but it’s still unacceptable.
A · 15 October 2021
Agent replied · 13 June 2024
Hi, thank you for reaching out to provide valuable feedback, we're very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case. In order for me to investigate your issues, we would need further information from yourself to locate your reference. Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we'll carry out a full investigation on the issues you have experienced. Best Wishes, Rightmove
★★★★★ 1/5
TrustpilotNone of the properties are available
Trying to find rental properties but 100% of the listed properties shown are actually not available, so basically a complete waste of time using this website.
R · 11 September 2023
Agent replied · 13 June 2024
Hello and thanks for taking the time to leave us a review. We'd like to understand your experience with the App more, so we can improve, so please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help. Thanks, Rightmove
★★★★★ 5/5
TrustpilotExcellent
Excellent! Could not have asked for better service. Every query or worry I had was responded to in a polite, courteous and friendly manner. I spoke to a lovely lady at first, whose name I am ashamed to say I cannot remember, Adam, Chris and Jonathan.
Jeremy · 19 May 2021
Agent replied · 13 June 2024
Hello Jeremy,Thanks so much for getting in touch. We work tirelessly to make every customer's application as stress-free and friendly as possible, we will make sure that Adam, Chris and Jonathan receive your lovely feedback.Good luck in your new home.Best wishesBeth
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