Trusted Agent profile · Ramsden Heath
★★★★★
1,654 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotOverall a great experience
The customer service colleague (Ryan) was really polite, quick and helpful in answering all of my questions. I had made the unfortunate mistake in making an error on my initial form but with Ryan it was very easy to rectify. Overall, the experience was really quite seamless and I would recommend to anyone.
Hi Niall, thank you for leaving such a positive review! We're so glad Ryan was able to help you!
4/5
TrustpilotI Use Zoopla most of the time because I…
I Use Zoopla most of the time because I can't filter auctions and Zoopla shows the price in the maps module which makes really useful to work by budget
Hi Marco, Thank you for taking the time to send us feedback. We are sorry to hear of your frustrations. I have shared your feedback with our development teams so they can take this into consideration in the future, we are always looking for new ways to make home moving easier.If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300Thanks, Rightmove.
5/5
TrustpilotRachel
Spoke with Rachel Robertson today, she's absolutely brilliant. Was able to answer all my questions and helped me out a lot! Really lovely to chat to and even gave me a tv recommendation! Best customer service I have received in a long time! Absolute pleasure to speak with. Highly recommend. Zoe
Hello Zoe, Thank you so much for your review, it never gets old reading kind words about our colleagues, in this case Rachel. She's an invaluable part of our team and we are so pleased to here you had such a lovely interaction with her. We will make sure her and her manager get to hear your feedback.Good luck in your new home.Best wishesBeth
5/5
TrustpilotJamielee was very helpful with my…
Jamielee was very helpful with my queries
Hello,Thank you for your 5 star review.It's great to hear that Jamielee was so helpful with your query and was able to support you. We'll be sure to share your lovely feedback with her.If there's anything we can help with in the future, please don't hesitate to get back in touch. You can send us an email on talk-to-us@rightmove.co.uk or, give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
TrustpilotVery efficient
Very efficient, had it all done and signed within two days! It helps if you are organised in having all the information ready to make the process as quickly as possible. Though, with the amount of personal information they ask for it was a little worrying to hand it all over online.
Hi Niamh,Thank you so much for taking the time to leave such a positive review about your Van Mildert experience! I do appreciate that it can be a little daunting handing over personal information any time, especially online, but I can assure you that data protection and security very seriously. All of our referencing staff are fully trained on data handling and receive regular re-training from our compliance team. If you do have any questions about this, you can always get in touch and speak to a member of the compliance team on how we handle data, and why your details are in very safe and secure hands!Congratulations on passing your reference and we wish you the best of luck and happiness in your new home.Kind regards,Vicki
5/5
TrustpilotQuick and easy
As prospective tenants we received an email early this morning to complete some forms online. We filled out all of the information and within 2 hours we had confirmation from our agents that everything had been approved. Can only comment on personal experience but the process was completely seamless and very quick. Thank you
Hi Natasha, Thank you so much for leaving us a five star review and we are incredibly pleased that you were happy with our speedy turnaround. Congratulations on your new rental home - if we can be of any further assistance, please do not hesitate to get in touch!Kind regards,The Van Mildert Team
3/5
TrustpilotMisleading property sales
The actual search engine itself is OK but I think it's absolutely disgraceful the way certain estate agents are allowed to keep properties on the website for sale when they have already sold them it's very misleading and unprofessional if sold then take them off
Morning, Thank you for your review. We're sorry to hear of the experience you had with some Estate Agents.We have a data quality team in place to avoid this from happening. If you do experience this please can you click on the 'Spotted an error with this listing' function and this will flag the property to us to investigate.Alternatively please get in touch at talk-to-us@rightmove.co.uk or 01908 712300 and we can look into this for you. Thanks Rightmove.
5/5
TrustpilotQuick, fast and hassle free
My first time renting a property via Rightmove, filling out the online forms for the credit check was a simple and easy task, super quick turn around and a stress free process, spoke to a very helpful chap and its all sorted without any problems.
Hi Peter, thanks for taking the time to leave us such a great review. I have passed your feedback on.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
1/5
TrustpilotInitially I was happy with the changes
Initially I was happy with the changes, but not it seems that you cannot click on floor plans and open then, nor can you scroll through and see the remainder of the pictures. It freezes on my iPad. I have to come out of it and go back in. some bug fixes required.
Good Morning Aissa,Thank you for your review. We're sorry to hear your app is freezing and you're unable to scroll through the images and floorplans. We'd like to look into this and get this resolved, please can you email talk-to-us@rightmove.co.uk so we can investigate this for you. Many Thanks, Rightmove.
5/5
Trustpilotvery knowledgeable
Alex resolved my issue straight away and changed a few other things to improve my P/C quickly and efficiently.
Hi Neil,Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Alex & Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
5/5
TrustpilotImages removal.
Emailed about getting images of my property removed from the sold prices information.Got an email back the next day asking for some information, with in minutes, the images were gone. So as my request got forfilled, with out hassle, I was very pleased with the service.
Hello, Thank you for taking the time to leave us such a great review. If you need anything else, please do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300. Many thanks, Rightmove
5/5
TrustpilotStephanie dealt with my issue straight…
Stephanie dealt with my issue straight away - was very, helpful, polite and professional
Hi Anna-Marie,Thanks for taking the time to leave such a nice review.I have passed your message to Stephanie, we really appreciate hearing messages like this. Don't hesitate to get in touch again if there's ever anything we can help with.Many thanks,Rightmove
1/5
Trustpilotnot the best experience so far
We're going through the referencing process at present but we've found communications and processes very poor so far. They promised to send our guarantor an email with the final documents required but this has not been received. Hopefully things will get sorted on Monday. Will update upon completion with final thoughts.
Hello Danny,Thanks for getting in touch to provide some feedback on your referencing experience so far. I have taken a look at the application and it looks like we did forward an email to your guarantor on the 7th and the 9th of April, it isn't completely uncommon for our emails to be filtered into junk mail so that may be why it wasn't registered as received. I can confirm that your application has now been completed successfully, but I am happy to arrange a call or discuss this in more detail, we are aware that there is always room for improvement. Please get in touch with me directly at beth@vanmildert.net, in the meantime I will drop you a call this afternoon.Best WishesBeth
1/5
TrustpilotLack of important info, poor data, Not user friendly
Rightmove guys,The data on property is so painfully poor. No filtering by the size of the property, loads of the properties don't even have such information on their description. No user friendly results sorting options. It is shameful that you allow all the crap with no useful information land on your website.
Hi Kate, Thank you for your review.Our teams regularly review feedback when planning for the future, your feedback has been shared with our Specialist Teams to take into consideration.If there's anything we can help with in the future please get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
5/5
TrustpilotI would like to applaud the prompt…
I would like to applaud the prompt response and support I received from you guys ensuring my referencing was completed as required. Thank you all!
Hi There, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with the Rightmove referencing process.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
5/5
TrustpilotQuick and Efficient
Has a great experience with Rightmove. I had the pleasure of working with Chris who was quick to reply, clear in his instructions, and worked efficiently. Would definitely recommend.
Hi Bri, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Chris & Rightmove.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
1/5
Trustpilotmy property details were matched to the…
my property details were matched to the wrong address on my street on the price paid section. it affected the sale of my property and I have had to remove it from sale for 12 months I will stipulate to whom ever I go up for sale with next time not to put it on rightmove
Hello Liz,Thank you for taking the time to leave us a review.We are really sorry about this. We would really like to look into this for you. So that we can look into this for you, please can you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 and provide us with your property address.We look forward to hearing from you.Many thanks,Rightmove
5/5
TrustpilotZoe Blenkinsop handled my tenancy…
Zoe Blenkinsop handled my tenancy reference checking with complete professionalism and kindness, making it the easy process it should be. Thank-you Zoe!
Hi Ian, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Zoe and Rightmove.If you need anything else, please get in touch at 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
5/5
TrustpilotGreat customer care
Thanks Caz for actioning the amendments
Good Morning Alison, Thank you for your 5 star review. It sounds like you had a great experience with our specialist Caz, we will pass this on to her. Please don't hesitate to get in touch if theres anything we can help with in the future. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.uk Happy Home Hunting. Many Thanks,Righmove.
5/5
TrustpilotWhere would we be without Rightmove!?
For a variety of complicated personal reasons, I am currently involved in the sale or purchase of several properties with various family members.Rightmove makes it very easy for us to understand the market in a given area, and see how the market is moving over time. It's been a huge help for us..!
Hi Andy, Thank you for the lovely 5-star review. We're so pleased we make it easy for you to market your properties and also search for properties. This is exactly what we want. Happy Home Hunting.Many Thanks, Rightmove.
5/5
TrustpilotConsistently thorough, professional, effeicint and helpful.
We have been using Van Mildert as our referencing company for years now and have always been very happy with their service. Thoroughly professional, speedy and helpful. Always happy to take a call to explain anything and basically nothing is to much trouble. Excellent service and very happy to recommend them.
Hi Kate,Thank you so much for such a kind review - we really do appreciate you taking the time to do so, and we are always on hand to take a call and support you where we can!Kind regards,Vicki
5/5
TrustpilotRhea Thomson dealt with all my…
Rhea Thomson dealt with all my questions in detail and politely, as I did not have a good grasp of the processes since I came from abroad. I would like to thank your institution for its helpfulness and knowledge.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rhea. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
2/5
TrustpilotEstate agent for the over 60s
At least 75% of the properties I click on are for the over 60s - really frustrating. I've nothing against the over 60s - lovely people - but I wish I there was a filter so I didn't waste so much of my time.Thanks for the reply - that's very helpful.Sadly, filter not working all the time.
Good morning, I hope you are well. I can understand this must be frustrating for you and we do not want you to feel this way when searching the site. We have an option under the Filter tab to click on 'Don't Show: Retirement Property' which will remove retirement properties from your search. If you would like me to talk you through this further or you are having difficulties finding the filter please do not hesitate to contact me on 01908 712352 or customersupport@rightmove.co.uk.Kind regards, Rightmove.co.uk
1/5
TrustpilotUnhappy Agent
As an agent providing referencing to Tenants on behalf of Landlords I have always had problems with how Van Mildert deal with Tenants. More recently when having to make claims for rent Guarantee they have not replied to complaints, calls, emails anything. I wouldn't use now if the referencing was free!!! Avoid!
Hi Anthony,I’m very sorry you have had a negative experience with Van Mildert and the services we provide - we would love to speak to you directly about this. I have started by looking into the claim you mentioned. There are two emails from you, and I can see looking at these we responded on 17/07 explaining that we would have a full response to your claim by no later than 07/08 which is at the end of this week. We also requested any supporting documentation you had from tenants in order to further strengthen your claim, which you kindly provided to us.I appreciate this has not been a sufficient response for you, so have reached out to our account management team who are going to aim to contact you today to support you in getting this resolved.Kind regards,The Van Mildert team.
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