Trusted Agent profile · Ramsden Heath

John Hills Ramsden Heath reviews

3.8

★★★★★ Good

1,654 reviews across 2 platforms

Hallmark House Downham Road, Ramsden Heath, CM11 1PU

John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.

Google logo

3.0 / 5

2

Reviews on Google

This office

Trustpilot logo

1,652

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.

2/5

Trustpilot

The put up ads withouth any…

The put up ads withouth any verification.Fake ads...

George · 12 September 2024

Agent replied · 27 October 2024

Hello George, Thank you for taking the time to leave us a review, we really appreciate your feedback.Here at Rightmove we have strong data quality measures in place to ensure Estate Agents are marketing properties correctly and fairly. If you have found listings which don't meet these guidelines our Data Quality Team would like to investigate this further.Please send us an email with more information to talk-to-us@rightmove.co.uk and we'll be sure to look into this.Many thanks,Rightmove

5/5

Trustpilot

This five star review goes to Natalie…

This five star review goes to Natalie Robert’s with the Tenant referencing team. Her ability to convey that my case was important and being looked after was excellent and made me very comfortable and restored my confidence in right move referencing. So once again a massive thank you to you Natalie !

Bernard · 30 January 2024

2/5

Trustpilot

Awful updated website

I agree with the last contributor, Rightmove used to be my number one stop for property searches, since the backward update they have applied to their website its just not worth the hassle.Is it just me or is anyone else hearing corporate blah blah blah in Rightmove's reply?

Mkdodd · 25 November 2020

Agent replied · 13 June 2024

Good Morning,Thanks for your review and we're sorry to hear you don't like our recent update.We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Feedback is very valuable to us when any updates are made to our platforms and we've shared your comments with our specialist Development Teams to take into consideration for you.Many Thanks, Rightmove.

5/5

Trustpilot

Excellent Customer Service from Laura

I have used Van Mildert for the rent guarantee policies for our landlords for a 7 years and can't fault the service, i generally deal with a lovely lady called Laura McKimmie, her customer service is 5** she's very pleasant and an absolute pleasure to deal with :-)

Lynsey · 23 November 2020

Agent replied · 13 June 2024

Hi Lynsey,Thank you so much for leaving such a kind review about our rent guarantee service and Laura in particular! We've passed your kind words onto her, and I am sure you've made her day as much as you've made ours.If there is anything else we can help with, at any time, you know where we are!Kind regards,Jenny

1/5

Trustpilot

Not good

Not good. Alot of the landlords don't want people on benifits renting thier propertyies how discriminating,especially when some people can't help beening seriously ill with a life treating illness such as cancer. Organ failure etc.Why can't private landlords give people a chance. As long as they can afford the rent.

Heather · 16 April 2020

Agent replied · 13 June 2024

Hi Heather,Thank you for your review.We're sorry to hear of your experience when enquiring about properties. All properties on Rightmove are uploaded and managed by the Estate or Letting Agent themselves, it's not something we do for them at all and we don't have any private advertisements from the owner/landlord.We absolutely agree that everyone should be given a fair opportunity to rent a property no matter how they receive their income. To prevent any advertisements discriminating against home hunters receiving housing benefits, we don't allow properties to be listed on our website with the terminology of 'No DSS' or 'No Housing Benefit'.At Rightmove, we aren't a Governing Body which means we don't have any regulatory or enforcement powers and we don't have any control over how an agent operates their business or, what their company policies and processes are. We can only control what's advertised on our website.If you or someone you know feels they've been discriminated against or declined a property due to receiving housing benefit, we'd recommend contacting The Property Ombudsman or, The Property Redress Scheme for further advice.We hope this helps clarify our involvement with properties and points you in the right direction.Many Thanks,Rightmove

5/5

Trustpilot

Fast, professional and a nice personal touch

Mac and I just moved to the UK and this was our first rental offer exerience. Jess at Van Mildert handled our referencing application quickly, professionally and with a very nice personal touch, allowing us to complete the reference check quickly during a very time sensitive process.

M · 12 February 2021

Agent replied · 13 June 2024

Hi there, Thank you for taking the time out to leave such a wonderful review. I'm so pleased your first rental experience was a positive one, and I'm even happier that Jess was able to support you through the process! I will make sure to pass on your kind words to both Jess and her manager. Congratulations on your new home - we hope you're very happy there!Kind regards,Vicki

3/5

Trustpilot

Decent enough app for what it does

Decent enough app for what it does. My main issue is when searching for flats/apartments for sale, too many of them are investments purchases. I don’t want somewhere to invest, I want somewhere to livePlease look at setting investment buys up as a separate search category

Carl · 30 April 2021

Agent replied · 13 June 2024

Hello Carl, Thank you for leaving us a review. I have passed your suggestion to our developers, Whilst I can't make any promises, they  look at all feedback when looking at future developments. If there's anything else I can help with, please do get in touch at talk-to-us@rightmove.co.uk or call us on 01908 712300 Many thanks,Rightmove

5/5

Trustpilot

Responded quickly to my query and…

Responded quickly to my query and advice given sorted out the problem.

Alison · 26 June 2024

Agent replied · 13 June 2024

Hi Alison,Thank you for your review and we're sorry to hear you don't like the changes we've made to our website. We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. The new look page was gradually updated on the website so that we could make further changes as we went along based on the feedback we received from our site users.Our site users shared some great suggestions with us and we've been able to add these to our new property details page to improve it further which has been really successful. We've shared your comments with our specialist Development Teams to take into consideration for you.Many Thanks,Rightmove

5/5

Trustpilot

Was a great help with getting…

Was a great help with getting references with our house. Also helped us get a great deal and set up our internet, tv and home content insurance. Emily gave us great customer service and gave us a lot of options to chose from. Thank you

Naomi · 16 June 2021

Agent replied · 13 June 2024

Hello Naomi, Thank you for your great review on the service you received, Emily is a valued member of our team and always goes above and beyond for all of our customers. We hope you enjoy your new home.Best wishesBeth

5/5

Trustpilot

Always quick to resolve any issues

Always quick to resolve any issues. Support team is top class.

Jav · 11 July 2024

Agent replied · 23 August 2024

Hi,Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove

5/5

Trustpilot

Paul Crackett - made a tough decision easy.

Paul Crackett, was the advisor who called. He was professional and friendly. He made clear all my options and allowed me time in the conversation to consider my choices without any bias. I am actually happy with my insurance coverage. Coming from me, that’s a compliment.

V · 18 March 2021

Agent replied · 13 June 2024

Hello Mrs Hull, Thank you for taking time out to leave a lovely review for our colleague Paul. We understand how difficult it is to make the right choice when it comes to insurance, we are really glad you chose us, and Paul made your experience so stress-free. We will pass your feedback on to Paul who I'm sure will be happy to hear it. Best WishesBeth

1/5

Trustpilot

Rightmove doing nothing to fix website; I won’t use it again

As per other users. Website has deteriorated to something virtually unusable on iPad on any browser. I tried to follow the rightmove suggestion in the reply to others but their email page also does not work. To save us all having to do this, why doesn’t rightmove publish any fix here?

Carol · 7 August 2019

Agent replied · 13 June 2024

Hello Carol,Thank you for taking the time to leave us a review.We are sorry to hear of the problems you are experiencing when using Rightmove on an iPad.We would really like to look into this further for you. So that we can look into this, please can you email us at talk-to-us@rightmove.co.uk and advise us of the browser you are using and what version of iPad you are on?We look forward to hearing from you.Many thanks, Rightmove

1/5

Trustpilot

Why have they changed their website

Why have they changed their website. From a brilliant website to awful.

Alastair · 21 June 2024

Agent replied · 23 August 2024

Good Afternoon Alastair, Thanks for reaching out. I'm sorry that you're not enjoying the website. We'd like to look into this further for you, so we can ensure everything is working as expected. Please send us an email to talk-to-us@rightmove.co.uk. Many thanks, Rightmove.

1/5

Trustpilot

I can no longer access rightmove on my i pad.

I can no longer access rightmove on my apple i pad. It keeps on freezing and will not download. Have they changed something on their website . Very frustrating. I have always been able to use on this device with no problem. I have now switched to other property web sites.

Sally · 4 August 2019

Agent replied · 13 June 2024

Hi Sally,Thank you for taking the time to leave us a review. We’re sorry to hear of the difficulty you’ve had in using the website.Our specialist teams were aware of some errors with the website that was affecting a lot of home hunters. They worked round the clock to fix this as a priority and these errors should no longer be happening.If you’re still having this experience when using Rightmove, can you get in touch with by email? Our address is talk-to-us@rightmove.co.uk as we’d really like to look into this further and get it sorted for you.Many thanks, Rightmove.

5/5

Trustpilot

Just the place for all house hunting…

Just the place for all house hunting requirements, love the way it all just works and can save what you like to check on.

Mathew · 5 October 2023

Agent replied · 13 June 2024

Hi Mathew, Thank you for taking the time to leave us a review. It's wonderful to hear you are enjoying Rightmove.If you need anything else or have any further feedback, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove

1/5

Trustpilot

New website is awful

New website is awful, Why fix something that wasn't broken, no street view, school info. Its now really clunky, does not flow, its all over the place and not fit for purpose, it actually makes you annoyed to use it, going to look at other websites instead.

Darren · 17 November 2020

Agent replied · 13 June 2024

Hi Darren, Thanks for getting in touch and sharing your feedback.We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Street view is still available on the new layout and school information, if you click onto any property listing and scroll down on the details page you will see a map where you can open and click on street view. Just below this is the schools information. If you'd still like help with finding these please get in touch at talk-to-us@rightmove.co.uk and we will be happy to help.Many Thanks, Rightmove.

5/5

Trustpilot

Helpful

Helpful! - I needed some advice about their property adverts and someone from their Customer services got back to me and explained to me more about them and what to do as I have never used their site before. Many thanks :D

Marie · 21 November 2021

Agent replied · 13 June 2024

Hi Marie, thanks for taking the time to leave us a fantastic review! We're glad you found your experience helpful and wish you the best of luck with your property search. Thanks, Natalie

5/5

Trustpilot

Very grateful for helping us through this!

Lewis H has helped me and a friend pass our referencing checks this morning. We had filled out the form incorrectly and hadn’t realised which didn’t help, but he sorted this all out this morning and we have both passed with ease. Can’t thank him enough!!!

Laura · 9 February 2021

Agent replied · 13 June 2024

Hey Laura,Thank you so much for taking the time out to leave us such a lovely review! We're so pleased Lewis was able to help you out and make sure you passed your reference!Congratulations, we hope your move goes well and that you're happy in your new home!

5/5

Trustpilot

Excellent service

When I contacted Rightmove I thought it would take days to receive a response, if at all from such a big organisation. So I was very impressed when Bobbie from Consumer Experience fixed what I asked and then replied to me within a few minutes! Well done and thanks.

Jill · 2 March 2020

Agent replied · 13 June 2024

Hi Jill.Thank you for taking the time to leave us a five star review.We're so pleased to hear you had such a great experience with our specialist Bobbie and we'll be sure pass your feedback on to her.If there's anything you need from us in the future, please don't hesitate to get in touch. Our email address is, talk-to-us@rightmove.co.uk and you can always give us a call on, 01908 712300.Happy home hunting.Many Thanks,Rightmove.

5/5

Trustpilot

Brilliant experience

Just had our referencing completed through Van Mildert and couldn't be happier with the experience! Every agent I spoke with on the phone was kind and patient. Quick completion time and 5 star communication. Thanks to you we now have our move to Wales ready!

Amanda · 9 April 2021

Agent replied · 13 June 2024

Hello Amanda, Thank you very much for taking the time to leave such a glowing review for our staff. We really value a fast and friendly service as you do, and we are really happy to hear our staff delivered that with a smile. Good luck on your move to Wales.Best WishesBeth

3/5

Trustpilot

Layout very confusing and i got a lot…

Layout very confusing and i got a lot of spam emails but did get decent attention

Abdi · 22 March 2024

Agent replied · 13 June 2024

HI Abdi, Thank you for taking the time to leave us a review and for providing your feedback. Please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. We'd like to gather a little more details from you regarding the mention of Spam emails, so that we can look into this for you. Thanks, Rightmove.

5/5

Trustpilot

Just great

I dont understand why people are giving so bad reviews . They are fast and efficient. In 3 days we had an answer regarding the application (delays from our landlord) , they answered the phone within 5 min and they were very helpful. All my regards to the team xx

Madalina · 5 September 2019

Agent replied · 13 June 2024

Hi Madalina,Thank you so much for your positive review of our services. We are pleased that your reference was completed successfully and hope you are settling into your new home!Kind regards,The Van Mildert team

2/5

Trustpilot

Letting agents do not update properties…

Letting agents do not update properties when already let. It still shows on here. Rightmove should be able to make this mandatory so that customers do not waste time ensuring for property that has been let.

Sweet · 22 August 2022

Agent replied · 13 June 2024

Hello and thanks for getting in contact.As there isn't a way for us to know for sure if a property is tenanted unless we have been notified, we request estate agents to update this information, so it is clear to users of our site.If there is a listing you're aware has been tenanted or let, then please email dataquality@rightmove.co.uk, as they will investigate this.Many thanksRightmove

5/5

Trustpilot

I contacted Van Mildert to add a rent…

I contacted Van Mildert to add a rent guarantee policy for a Landlord this afternoon and received an almost immediate response from Laura Mckimmie. The info provided was clear and prompt enabling the Landlord to make the decision to proceed without hesitation. Highly recommended.

Luise · 7 June 2021

Agent replied · 13 June 2024

Hello Luise, Thank you for taking the time to leave such a positive review for our colleague Laura, she takes great pride in quick, helpful and friendly service, we will make sure your feedback is passed to her and her manager.Best WishesBeth

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