237 reviews from sellers, from every platform, shown as written. First names only.
★★★★★ 5/5
View Agents SellerExcellent service!
We were very happy with House Network - we felt in much better hands than with high street agents before! We were particularly impressed with their communication in general - whether it be for arranging viewings or when we had any queries for them. The staff are all very kind on the phone and by email, and we would not hesitate to recommend them in the future. A particular thanks to Richard Robinson, who helped making the whole process go as smoothly as possible!
Anne · 14 February 2017
★★★★★ 5/5
View Agents SellerThe best online estate agent. - far better than high street agents
House Network were extremely helpful, attentive and professional.
Having been quite a drawn out process, our buyers buyer delaying exchange, and reducing his offer on our buyers house, if our negotiator Aimee hadn't of stepped in, I do not think we would of got to exchange, let alone completion.
Aimee's persistence and pleasant manner kept the sale on track.
This is my second successful house sale with House Network, I cannot recommend them highly enough, I will definitely use them again, they not only saved me thousands of pounds, they are in my experience a massive improvement over all of the traditional local Estate Agents I have previously used.
Jo · 6 February 2017
★★★★★ 5/5
View Agents SellerAbigail Wills at House Network
What a brilliant and refreshing experience dealing with a competent, kind and hard working estate agent like Abigail Wills. Doubly welcome after a sorry succession of local agents ill-equipped for the challenges of house selling in our on-line 24/7 world. With Abigail and House Network we sold our place - a ramshackle old village stores - within six months. Queries are answered 24/7 and the property extensively advertised on all leading sites - right move, zoopla etc. Best of all I could speak to Abigail when I needed to and always had questions satisfactorily answered. Her advice was always succint and to the point.. We received feedback from viewings and potential viewers were vetted for us - unhappily not the case with locals out our way. I recommend Abigail Wills wholeheartedly - a great ambassador for the burgeonig on line estate agency sector. Save serious money, hassle and uncertainty by going with House Network. Selling a house is stressful no doaubt about and Abi's kindness made the whole business much less traumatic. Thank you!
Andy · 20 January 2017
★★★★★ 5/5
View Agents SellerFirst class service, amazing price!
House Network to put it simply were brilliant. As soon as our property went onto the market we had a call from them for a viewing request. We sold within a week and special thanks having to go to our amazing premier negotiator Sian Maydon who achieved two offers over the asking price for us!
The good service however did not stop there, they continued to update and guide us through the selling process ensuring that our buyers were also kept updated and happy every step of the way. Whenever we phoned with a query we were always able to get through to someone if Sian was not available and whoever we spoke to was incredibly professional whilst being welcoming and friendly at the same time.
If you are in two minds about using House Network to sell your home you need to know these guys are excellent at what they do and are without a doubt the future of estate agencies! Thanks once again to Sian and her colleagues for all thier hard work, we could not have been happier with the service! Mr and Mrs Robinson
Sarah · 15 December 2016
★★★★★ 5/5
View Agents SellerEfficient service
Although there were a couple of hiccups regarding the notes on my account, it was still a really easy, efficient service. The pics were taken of the house and it was on right move within 24 hours. The house sold within 2 weeks ( in fact the first people who viewed ended up offering more than the asking price, as I had 2 offers). When I was trying to query delays on the conveyancing, it was Aimee from House Network that got answers from my buyers solicitors before my own solicitor! This service was excellent. Why would anyone use high street estate agents when House Network is such good value ?! I have already recommended them and will be using again . Brilliant.
Kate · 7 November 2016
★★★★★ 5/5
View Agents SellerBudget price but premium service
Thought I might get a budget service due to the budget price and prepared myself to have to drive the sale of my house and carry out a lot of the leg work. Also prepared myself for problems of lack of face to face communication. I couldn't have been more wrong. What I received was a premium service. Housenetwork were ahead of me at every step. Organisation was impeccable and it really was a pain free experience. Would never consider using a 'traditional' estate agent again. Was impressed that I spoke with quite a number of different agents every time I called up for an update and was always given the details I needed there and then. A very well organised and professional team who know what they're doing and do it well.
James · 8 September 2016
★★★★★ 5/5
View Agents SellerHOUSENETWORK PROVIDED FIRST CLASS SERVICE
This is the second time I have used House Network to sell a property they provide a first class service.
They assign you a personal negotiator to manage your sale providing a personal touch. You can communicate through their messaging service confident that the query will be dealt with or pick up the phone to speak to your negotiator in person.
My negotiator was Aimee and she was very efficient.
We had some friends who used a different agent ( a local agent) their experience was not so positive and they paid £2500 more for the experience.
SM · 5 September 2016
★★★★★ 5/5
View Agents SellerHouse Network have been supremely fab throughout!
House Network have been supremely fab throughout! The speed at which they sent out the photographer was amazing, the knowledge, helpfulness and professionalism of Lee was astounding and our property was on the market in no time- with our choice of words and pictures. Richard Robinson is such a credit to the company, diplomatic, available and reassuring when needed, the back up team were approachable and helpful too. There is nothing I can complain about, our fears about lack of local contact have been completely allayed. The company have a great system that so worked for us. We have dealt with Estate Agents in the past, but they have never been that good, also costing a lot more. We chose the Premium package because we thought a results based price would give us a better service,I cant judge what the cheaper package would have given us, but £1200 has been a bargain for us. Thank you so much team, you should be proud of what you do.
RodandFiona · 26 August 2016
★★★★★ 5/5
View Agents SellerExcellent and Friendly Service
I recently used House Network for the sale of my London flat. From the first contact with Peter who gave the valuation and took the most amazing photos - to the very end of the process - I was really impressed with the professionalism and support I received from them. They vetted each viewer and gave me a run down of their current status and followed up with them post viewing. Although I always had a dedicated member of the team looking after me (Sian and Amy), I found that whoever answered the phone was able to deal with whatever query I had. I have already recommended them to a number of people and will definitely use them again when it comes time to sell my mother's house. Great job !
Kim · 25 August 2016
★★★★★ 5/5
View Agents SellerFantastic value for money and excellent professional service
Very professional at all times, much better photos than the local high street agents took. Always were quick to respond to questions or viewers requests. We were so disappointed when we used the high street agents with their lack of care and attention and personal service when trying to sell our property. When we went with house network we were sceptical how good they could be with only charging such a small fee compared to the high street agents. But were so pleasantly surprised how good they were with every aspect of selling our home. Would thoroughly recommend.
Gaynor · 24 August 2016
★★★★★ 5/5
View Agents SellerBest estate agent I've ever dealt with
Excellent service - our account manager, Lois, gave us sound advice when our buyers were trying to re-negotiate the price, all staff were very helpful when dealing with viewings, and the online interface is clear to use so you can see viewings, offers, and messages clearly laid out.
Helen · 4 September 2015
Agent replied · 3 March 2016
Hi Helen,
Thanks for your lovely review! I will make sure Lois is aware of your kind comments.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View Agents SellerExcellent house selling experience
I've been really pleased with House Network from beginning to end. The photographs and description were good, presenting my home in the best possible light. Viewings were arranged efficiently and feedback was always sought. I accepted an offer within a week and House Network remained in regular contact with me until the sale was completed. I was so impressed by the service that I recommended House Network to my sister. I've been paid a commission for this recommendation and her house is now under offer. House Network is fantastic value and I have nothing but praise.
Keith · 20 August 2015
★★★★★ 5/5
View Agents SellerSelling my house was easy
House network have been fantastic! Easy to deal with, always someone available to help. Sian Maydon has been especially helpful making our move go as smoothly as possible. The price we paid was extremely reasonable. I have no complaints whatsoever, thank you so much for all your help.
Heather · 7 July 2015
Agent replied · 2 March 2016
Hi Heather,
Thanks for writing us such a great review! I am really glad your Premier Negotiator Sian met and exceeded your expectations. I will ensure she is made aware of your kind comments.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View Agents SellerExcellent service, cost efficient
First and very good experience with the House Network. Kristina Porter has been a great Account Manager. The notification by email are great so that you know what is going on. Everything is logged so you have full visibility. HN will also call you back in case your call is not being answered (at busy times) to check that you have spoken to somebody which shows they care. The commission package still offers massive savings. Overall I would recommend to anyone who is "connected" to use them. All the people i interacted with have been very professional. Great businesses do not need TV superstar to run their marketing, they just deliver good service and referrals! Well done HN and Kristina!
Nick · 24 June 2015
★★★★★ 5/5
View Agents SellerThe best online agent
Why waste your money on a high street agent when House Network can satisfy all your needs at a fraction of the cost.
They did more than any high street agent had ever done for us in the past, the photographer was wonderful, the valuation and descriptions perfect.
Aimee and Richard where especially great to deal with, they made me feel so confident and in total control.
I would not hesitate to recommend House Network to anyone.
Matt · 4 March 2017
★★★★★ 5/5
View Agents SellerBrilliant service!
The house network were professional and helpful from the very beginning. There were no "hard sell" tactics which we experienced from other estate agents (even once we had already marketed). The valuation answered a lot of our questions and once we had marketed the property we had ongoing support from our personal adviser Lois who also assisted in helping the sale progress right up until completion. Fantastic service and I couldn't recommend it more!
Teresa · 23 August 2016
★★★★★ 5/5
View Agents SellerSuperb, professional service. Saved thousands
A superb company. Queries were always answered promptly and professionally. Excellent photographs. The house sold within days of being put on the market. Great to have so much control over the selling process, but supported by the advice of the professionals.
Isabella · 16 September 2015
Agent replied · 3 March 2016
Hi Isabella,
Thank you for taking the time to write this review. We aim to give all of our team the best possible training, which is why every one of our Premier Negotiators are trained to NAEA standard, they genuinely can be called professionals in their field.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View Agents SellerSale of Property
From the get go House Network were extremely efficient .. came to the property at the agreed date and time, took relevant photographs, gave us the opportunity to view and edit our advertisement before going 'live'. Regular follow up telephone calls with viewer comments. A weekly opportunity to set a follow up telephone call with our dedicated handler Sian to discuss any feedback etc. All in all an excellent service.
Robert · 5 September 2016
★★★★★ 5/5
View Agents SellerGreat way to sell house
Lois was amazing, given how difficult the whole process became. She dealt with my stress brilliantly, and right to the end I felt she was the only person involved that was keeping me informed.
Gayle · 29 June 2015
Agent replied · 2 March 2016
Hi Gayle,
Thanks for taking the time to write this review, I will ensure that Lois is aware of your kind comments. Until next time...
All the best,
Ashley Elley
Head of Communications
★★★★★ 4/5
View Agents SellerGood service
Had a great service at the start with viewings set up easily and managed well. Sold the house within 10 days!! 5 stars.
However, this was an easy house to sell, so Aimee did not really have to do anything at all between acceptance of an offer and completion. I only asked her one queston!. 3 stars
Would recommend using again for the right property..
Dee · 28 January 2017
★★★★★ 1/5
View Agents SellerI regret using House Network as they have no regard for the data protection act. They have given out my personal phone number to my buyer without informing me - let alone asking permission! I am now being harassed by the buyer who is complaining that House Network are uncooperative. The buyer cannot get a survey done due to House Network failing to stick to appointments. On top of this House Network I discover, are sending my door keys out to people so they may enter my property unaccompanied as they wish. Utter negligence. My advice is to steer well clear of this outfit if you value your privacy and security.
Louise · 25 October 2016
Agent replied · 8 November 2016
Hi Louise,
I am unsure as to the exact situation here, but I can assure you that we at House Network fully conform with all data protection legislation and protect our clients data at all times.
If you could contact me at customer-relations@housenetwork.co.uk I would be more than happy to assist and investigate this incident.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View Agents SellerThoroughly recommend
Thoroughly recommend, service, communication and speed of response throughout the process was excellent, all for the fraction of a tradition agents fee. We had an offer on our first viewing which we declined, sold 6 weeks later at a price we were happy with. Would never consider a traditional agent now, but would also recommend doing your homework when choosing an online agent. House network stood out as the best from initial valuation meeting, and their reviews speak for themselves. Thank you
David · 26 April 2016
Agent replied · 3 May 2016
Hi David,
Thanks for such a great review!
We pride ourselves on our high levels of customer service, which is why it is great to see someone who was swayed by our testimonials now leave his own.
We wish you all the best David, and hopefully we will work again together in the future.
Kind regards,
Ashley Elley
Head of Communications
★★★★★ 5/5
View Agents SellerHigh St Agents are now irrelevant
had always used a traditional High Street Estate Agent for sellling properties in the past so the idea of using an online agency like House Network was something that completely new to me and I only took the plunge after an associate sold his house through House Network and was delighted how much cash he had saved. Using House Network was a dream - their offices were staffed 24 hours a day so, I could change the pictures of my property any time that I cared and to top it all their negotiators were top class and completely professional in their dealings with me, potential buyers and solicitors. In my opinion House Network have worked hard for their money - just several hundred quid that it cost me- while I have saved many, many times that. Thanks again.
Stephen · 18 April 2016
Agent replied · 3 May 2016
Hi Stephen,
Thanks for your great review!
It is surprising how much you can save using our services, for example the average house price in England and Wales is £190,000 and if we take the conservative average commission price of 1.5% +vat the average cost of selling your home through a local agency is £3,420. A House Network we do not believe in varying prices and charge one fixed fee for all of £699. For anyone this works out as a significant saving.
We hope you treat yourself to a nice holiday Stephen ;)
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
View Agents SellerIf only all other companies involved did it as well as them
We had originally thought of using a local company with a High Street presence but were amazed at the poor performance when we looked at other properties they were arranging the viewings on. The apparent lack of interest the staff showed with little or no salesmanship does not justify the fees they charge.
Then we looked at a property House Network was marketing, and although we didn't offer on it, we realised this company knew how to sell. There whole approach is top notch. They came out and reviewed the packages available to us in an easy manner that was friendly and approachable. We weren't pushed into signing anything on the spot and were given the opportunity to make our own minds up and decide on a package and time frame that worked for us..
All the photos taken were great and really showed off the property well, with a brilliant understanding of using the correct lighting levels and angles. The floor-plan detailed the layout perfectly. Once they had been done, we were ready to go on the market within days.
Dont be phased by paying the fees up front. They work harder than any estate agent we have dealt with ever in the last 20 years and 6 moves. They are very fair costs and you can decide on various options to suit.
House Network confirmed viewing days with us and worked to fill the hours we gave them. The best thing I found after that was they chased everybody that booked a viewing to provide feedback, with leading questions so we could change our marketing approach if we needed.
After our sale was confirmed, they kept chasing to ensure the deal completed. We really do wish they had been dealing with the house we bought as well, because it would have been so much easier.
One final comment, if the solicitor / conveyancing aspect of house purchase could be turned on its head like they have done with the marketing, life would be a lot less stressful.
Kevin · 8 April 2016
Agent replied · 14 April 2016
Hi Kevin,
Thanks for taking the time to write such a comprehensive review of our services. I am thrilled of your positive experience and the fact that we have now converted you over to the online way of selling.
We genuinely wish you all the best in the future, and do hope that if you ever consider selling again you will use our services.
All the best,
Ashley Elley
Head of Communications
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.