Every review we hold for the Quorn office, from every platform, shown as written. First names only.
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5/5
GoogleWe have recently moved into a Leaders managed property thanks to the Team at Leaders Quorn.
Teesha provided an excellent service - keeping us well informed and answering our questions throughout.
Nothing was too much trouble for her! Great experience.
Thanks Teesha and the Team!PositiveResponsiveness, Professionalism
Eliza Β· 25 August 2021
Agent replied Β· 24 August 2024
Hello Eliza Mahoney
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
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5/5
GoogleBrill team, thanks so much for helping me find my new home - especially Temaera! was such an easy move βΊοΈ
Leoni Β· 10 January 2024
Agent replied Β· 9 January 2025
Dear Leoni
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleDefinitely recommend, great service from all staff.
Martha & Temaera were extremely helpful throughout the process for my two properties. Will be using in the future.
Hugo Β· 25 August 2023
Agent replied Β· 24 August 2024
Dear Hugo Ziff
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI had an amazing service sorting out my paper work as this is my first time of renting a property through an agent. I was able to moving in at the exact date I wanted. Danielle is such a pleasant person, kudos to her.
Falilat Β· 25 August 2021
Agent replied Β· 24 August 2024
Dear Falilat, thanks for taking the time to leave us a review. We always want to offer the highest level of service wherever possible to our customers so would be interested to know what we could do differently in future to deliver a better and hopefully 5* level of service. If you would be willing to provide more feedback, please write to us at customerrelations@lrg.co.uk
Kind regards, Mandy Klopper, Customer Relations Team
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5/5
GoogleCouldnβt be more grateful to leaders Quorn for all the help and support we got moving into one of their properties. Canβt recommend them enough!! Especially Ben and Lewis!! Who says moving has to be stressful.
Hannah Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear Hannah,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleWe would highly recommend Teesha who was really helpful from start to finish. We were first time renters and Teesha made the whole process stress free as well as exciting. So thankful and happy to be renting under them for the foreseeable future!
Joe Β· 25 August 2021
Agent replied Β· 24 August 2024
Dear, Joe Mcnulty, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleIt was a wonderful experience.
Mary was extremely helpful, showing us the property and was available all through the letting process.
Ehimai Β· 29 October 2023
Agent replied Β· 24 August 2024
Dear Ehimai Bernard
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHi ive just moved out of loughborough it was really stressful As most moves are.
Trudi and Meena were our points of contact at Leaders. I'm giving 5 stars for the staff of Quorn because i think they are under massive pressure to deliver under a pressured system That they HAVE to use to process the moves paperwork..involving docusigning and not knowing a definite time when the keys will be handed over..Advice for all tenants i would say ALWAYS BOOK THE REMOVAL THE DAY AFTER YOU GET THE KEYS FROM THE AGENCY I ASSUMED I WOULD RECEIVE THE KEYS IMMEDIATELY WHEN WE HAD SIGNED but that is NOT garanteed.. we were lucky Trudi and Meena took on board my huge stress levels and went the extra mile!
Leaders branch staff 110%!
Truth Β· 26 August 2019
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5/5
GoogleEvie was very helpful.... Gave me excellent information and was very professional over the phone. Nothing seemed too much trouble.... Ask for Evie if you would like a kind and sincere person.....PositiveQuality, Professionalism
Janine Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear Janine,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleIf I could give 0 stars I would. Really unhelpful. My first flat and no assistance whatsoever. They took their referencing fees from me with no delay or hesitation though.
They didn't even tell me there was a code to access my building. I was stood outside for a good half an hour before someone let me into the building I had just paid to live in.
I had to chase everything up with them constantly. You expect the agent to show up to show you around the flat for the first viewing, but no.. I again had to call them and they had double booked the agent. Luckily the previous Tennant was in.
The first time i actually saw anyone was the day I had to go and collect the keys. They put through 2 applications to the lettings hub so I was harassed daily for things I had already submitted. Is there actually someone in charge there?
Really bad customer service. They never apologise they just try to justify their actions. Or lack of I should say.
Really, try to find a home somewhere else. Try to avoid dealing with this branch of leaders where possible.
Verrryyyyy disappointed. Hopefully I don't need to speak to them again until I move out.
Ravi Β· 11 January 2019
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5/5
GoogleI have nothing but positive things to say regarding the team.. My dealings have mainly been with Teesha, what a wonderful young lady she is very polite and reponse to my emails are second to none... I have a response extremely quickly which was very helpful any question I had she made sure I had the correct information.. Teesha has made this very stress free and I wish everyone was like her it would take the stress out of moving for everyone. Thank so so much πPositiveProfessionalism
Zena Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear Zena Lowe,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleRenting a new property with leaders as of next month, the whole process has been hassle and worry free start to finish thanks to Emma and Amy whom i have been dealing with. Always very helpful, professional and knowledgeable. Consistently timely in response to any questions or queries regarding the rental property and process which can often be long winded and frustrating (from previous experience)
I expect this to be ongoing throughout the tenancy and would recommend Leaders to any potential tenants if and when given the opportunity.
Phil Β· 26 August 2018
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5/5
GoogleWe have just rented through Leaders and they have been exceptional. They kept us in the loop with everything. Phoebe helped us along the way from the Quorn office and has been very helpful and pleasant. I cannot praise Leaders enough, I have dealt with a lot of agencies and no one has been as helpful as Leaders. They get 5 stars from us. Well done :)
Carol Β· 29 September 2023
Agent replied Β· 24 August 2024
Dear Carol (cazz)
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleReally impressed by the service I received as someone who had to step in to act as a landlord to assist an elderly parent. All business to do with the outgoing tenant was dealt with effectively. Various issues with the property sorted (I live some distance away so could not deal with myself). A new tenant sourced, checked, and happily moved in very quickly. Thanks especially to Temaera.
Kate Β· 25 August 2023
Agent replied Β· 24 August 2024
Dear Kate
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAs a first time landlord, i can highly recommend leaders, and especially Sam Bye.....she was very informative, friendly and polite, and guided me through the whole process with ease. Thanks guys
Nicola Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear Nicola,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleExcellent service, prompt responses, friendly, across the team. Mary Neale was generous with her time and guidance
Vijay Β· 29 October 2023
Agent replied Β· 24 August 2024
Dear Vijay Venkatesan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleMyself and my partners are looking for our first property to rent and leaders made it as painless as possible. Ham was great, very professional and informative. Top customer service!
Charlotte Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear Charlotte,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleGreat agents and always easy to gain communication from for the last 2 years whenever needed...
Unfortunately now having issues regarding deposit return. Hopeful for smooth communication and swift resolution...will keep updated.
Tom Β· 16 April 2025
Agent replied Β· 13 April 2025
Dear Tom Govan
Customer care is important to us so we really appreciate you taking the time to β¦ More
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5/5
GoogleI am very happy with Leaders. Teesha, Ryan and Danielle have been very helpful in guiding and assisting me with the letting of my property. Their fees are reasonable and they deliver the utmost customer service by responding to calls and emails promptly. They have been very kind and patient with answering my questions. Thank you to the team at Leaders for all your help. Keep up the good work. I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Anita Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear Anita,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleThank you for been so friendly, professional, and very helpful to all the team, especially lucy she been fantastic and professional all the way through this progress
Craig Β· 23 May 2025
Agent replied Β· 13 June 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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5/5
GoogleWhat an amazing team at Leaders in Quorn so professional & helpful. A special mention to Evie, who was extremely helpful. I would certainly recommend them.PositiveQuality, Professionalism
Kirsty Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear Kirsty ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleLetting through Leaders was really simple and very quick. In particular both Martha and Jack offered a great service from start to finish with excellent communication by email and phone throughout. I know the tenants were also very pleased with the service they received.
Philip Β· 15 September 2024
Agent replied Β· 24 October 2024
Dear Philip Crisp
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
GoogleTeesha was great with the re-let of our property. Always quick to come back, checked in regularly and able to offer help & advice. Thank you!
Emily Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear Emily Bryans,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleWas given information on renting property which was unknown to me. Stephanie was so informative I now feel confident what to do, and tell people who are intending to rent. Thank-you for telling me what I should have been told from the begining
Roland Β· 26 August 2017
Agent replied Β· 24 August 2024
Hi Roland, many thanks for taking the time to share your feedback. We are so pleased that you were happy with the service provided by our Quorn branch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.