Every review we hold for the Quorn office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been in a rough situation where I have lived in 3 different flats in Leicester City Centre over the past 2 years.
I widened my search to Sileby/Quorn/Loughborough etc so came across Leaders. I viewed a couple of properties online with them due to Covid, and they always did their best to send me videos quickly to make a decision.
When I came across the place that I am now living in, it was the stuff of dreams for me. I've dealt with three different members of staff who have all been very patient with questions I've had. I have had a traumatic time with moving home a lot, so I needed to be certain this place was right.
There were a few cosmetic details which needed fixing up, which they arranged with no fuss. They even left the keys with the Loughborough office, so I didn't have to commute from Leicester to Quorn on buses to fetch the keys.
They've been very good so far.
Barry · 25 August 2021
Agent replied · 24 August 2024
Hi Barry French,
Thank you for the great review of our Leaders Estate Agents Quorn team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 4/5
GoogleWe are currently moving into a Leaders-managed property in the Quorn area.
The process, led by Danielle with Teesh and team has gone well, they liaised well when handling the documentation requirements of a centralised system.
The inventory description is detailed and Danielle has been pro-active in dealing with the snags and misunderstandings that can arise, including negotiating with Landlord a minor variance in moving in terms.
The welcome pack was a small but thoughtful gesture.
So far, so good !PositiveResponsiveness, Quality
Ian · 25 August 2021
Agent replied · 24 August 2024
Dear Ian
Thank you for the great review of our Leaders Estate Agents Quorn team. It’s fantastic to hear that we could provide you with a great service that you were happy with and our team were able to assist you with the letting of your new home.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleHad an excellent experience dealing with Leaders in Quorn especially Ben and Teesha who were extremely helpful and professional helping me finding and securing a rental property during the hight of the corona virus pandemic. As a resident of a different country this was made a much harder effort and other estate agents in the area were less keen to accommodate while Leaders helped every step of the way. Would highly recommend to anyone moving to Loughborough or the surrounding area.PositiveResponsiveness, Professionalism
Stefan · 25 August 2021
Agent replied · 24 August 2024
Hi Stefan Warrington,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Quorn. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWe let out our home through Leaders with the help of Danielle Rogers (Senior Negotiator). Danielle was incredibly professional, diligent and approachable throughout the process. We found the process very easy and seamless thanks to the efforts of Danielle and her team. When Danielle was not available, other members of the letting team were helpful and prompt in their responses. I was impressed with the quality of photographs Leaders took too. I rate the service as value for money and with my experience being positive, recommend them to you for your letting needs.PositiveResponsiveness, Quality, Professionalism, Value
Anita · 25 August 2021
Agent replied · 24 August 2024
Dear Anita, we are very happy we could provide you with a positive customer experience. We appreciate your wonderful feedback about the service you received from Danielle and her team at Leaders Quorn branch.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleThis agency has great customer service. They are very responsive via email and phone and always helpful. Thanks to Tom Docherty who initially responded to my query. I felt like I was his client that he was trying to help, and not just someone to fill an empty house. He asked what I was looking for, provided me with multiple suitable options and catered to the fact that I did not live in the area and could only view the property online. I ended up trusting his opinion and applied for a property I hadn’t even seen in person and am now very happy with the outcome.PositiveResponsiveness, Quality, Professionalism, Value
Mihi · 25 August 2021
Agent replied · 24 August 2024
Hi Mihi Tait,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Quorn. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI am very pleased and great full to Leaders Quorn to give an opportunity to experience what a real letting agent should be comparing to my previous experience from other letting agents in Leicester.I am also very thankful to Rhiana Drewery who helped me through out the lettings processes and made it simple and hassle free.Thank you once again Team Leaders Quorn
Abish · 8 September 2025
Agent replied · 22 September 2025
Dear Abish Varghese
We greatly appreciate your 5-star review and the time you took to share your experience with Rhiana. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery grateful to leaders for their help and guidance over the past couple of weeks as a first time renter. Highly recommend Teesha Brown who was incredibly helpful and approachable and made my whole experience really smooth and enjoyable. Very happy in my new place; a huge part of that happiness being down to the fantastic and professional way the Quorn branch have conducted themselves and assisted me. Thank you!
Lucy · 25 August 2022
Agent replied · 24 August 2024
Dear Lucy Matthews,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWould like to extend a HUGE thanks to Ham who helped us with the porpoerty where we live in now. Ham has done his job and beyond just to ensure that we are having a smooth transition between homes. He is practically born for this job! Thank you so much Ham for delivering us to our dream home
LEE · 25 August 2023
Agent replied · 24 August 2024
Dear Lee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmy was great, assisted in finding a perfect letting for an old family member who was moving to the area after a long time away in an extremely small village in northern Scotland. Amy understood all the requirements that we were looking for, many of which were essential. Amy even prepared a welcome pack, which made the tenant feel at home, recommending some brilliant local pubs, restaurants etc. Thanks Amy, we have a very thankful granny who is loving her new cottage and neighbourhood.
Matthew · 25 August 2020
Agent replied · 24 August 2024
Hi Matthew Ardron,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Quorn branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleIt's moving in day and we couldn't be happier with the service provided by Leaders so far, especially from Teesha Brown our negotiator.
There were a lot of details to agree with our landlord, and Teesha was responsive throughout, quickly replying to email queries and always available on the phone when we needed her. We were given all the information we needed and kept well informed on progress.
Long many this relationship continue!PositiveResponsiveness, Professionalism
Andy · 25 August 2021
Agent replied · 24 August 2024
Dear Andy Leates!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Quorn branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Relations Team
★★★★★ 5/5
GoogleDanielle from Leaders in Quorn has been quick to respond to and answer all my questions no matter how small. Always professional and easy to talk to.
I have also been impressed with the ease of renting a property form this agency!
The only down side is the difficulty of going through the online referencing process but this was by an external company not Leaders.PositiveResponsiveness, Professionalism
Holly · 25 August 2022
Agent replied · 24 August 2024
Dear Holly Taylor,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleDon't deal with them. Highly disappointing. Firstly most of the fees and the rules are only told after the initial payment. We were told we need to buy insurance, for the house we not even properly seen. Then once keys are given you find out that agency has no responsibilities for anything. (They also lost the second key set) Your there on your own with the landlord. You pay directly to the landlord, and when desired the landlord will come into your house and tell you to cut the lawn. To mop the floor, and what should not be in your house. Which is highly unpleasant, because if we wanted to pay directly we would have used Gumtree (which is cheaper) and you will not need to pay the agency fees each time (£600)
Piotr · 26 August 2019
Agent replied · 24 August 2024
Hi there Piotr, thank you for your feedback. Here at Leaders our staff consistently strive to deliver exceptional service, so it is disappointing to hear that you feel you did not receive this from us on this occasion. I have had the opportunity to discuss your feedback with the Lettings Manager in the Quorn office Amy Holland. I am sorry to read that you feel the fee’s for Tenants are expensive however we are a clear and transparent agent that do not add fees later on down the line of any tenancy, it can be evidenced that you paid £426 in fee’s and not the £600 which you have stated. In respect of your points raised surrounding insurance this is something that was highlighted to you throughout your application. It can be acknowledged that a Tenant’s belongings, furnishings or equipment within the Property are not covered by any insurance policy maintained by the Landlord and therefore this is of benefit to you should anything happen where you would be required to claim through insurance. I am sorry if you feel you were not advised that the property was managed by the Landlord; Amy has informed me that during your viewing at the property that the Landlord was present at which point this was explained to you. Whilst I cannot confirm this was the case it can be evidenced that it was highlighted to you within the Tenancy Terms and Conditions that this was an introduction only level of service. I feel it important to advise that some Tenants would actually prefer this arrangement as it allows them to build a rapport with their Landlord. After taking into account my points raised above I do not believe that the team at Quorn have acted incorrectly however I would like to offer my sincere apologies that you felt the service you received fell below the high standards we expect of Leaders. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback. Kind Regards, Leaders
★★★★★ 5/5
GoogleBeen renting for the last 3 years without any problems through leaders .. I have now purchased my own property. I need to say a big thank you to Temaera the senior negotiator, whom made my moving from rented to buying run smoothly. Your help and support was much appreciated. Many thanks for everything!
Martyne · 25 August 2023
Agent replied · 24 August 2024
Dear Martyne
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA massive thank you to Teesha and the Team at Leaders Quorn for helping us smoothly navigate our journey into a rented home. Finding a house to rent has not been an easy task but I am pleased we found one through Leaders. Stress levels would be at peak if it wasn’t for Teesha’s support. Very understanding and very professional. I would highly recommend.PositiveResponsiveness, Professionalism
Helen · 25 August 2022
Agent replied · 24 August 2024
Dear Helen,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders have been acting as letting agents for my property in Loughborough for the past about 9 years. I have had excellent service from them throughout. The staff have been on the move as soon as the previous tenant left by organising renovation works to finding new tenants. Void periods was only 2 weeks.
Mahendra · 8 September 2025
Agent replied · 22 September 2025
Dear Mahendra Shah, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
★★★★★ 5/5
GoogleI have found the whole process, from instructing Leaders to getting tenants into the property quick and seamless. My thanks especially to Lucy from the Quorn office for being there every step of the way. I would certainly recommend Leaders.
Penny · 16 January 2026
Agent replied · 16 April 2026
Dear Penny Burns
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThis is the first time I have rented a property and Leaders found a tenant for me within 2 days. All the staff at Leaders have been very friendly and helpful and have guided me through the process.Communication between myself the staff at Leaders and the new tenants has been brilliant, In particular Lydia has been extremely helpful with a few teething problems incurred on moving the new tenants in.I would reccommend them to anyone thinking of renting property.
Linda · 26 August 2017
Agent replied · 24 August 2024
Hi Linda, many thanks for sharing your review. We are really pleased you have been happy with the service and would recommend us. We will be sure to pass your feedback onto the branch.
★★★★★ 5/5
GoogleThis is my first experience of renting out a property and I have to say that Leaders have made it easier and more straightforward that I expected. Phoebe was very helpful and answered my emails in a matter of minutes! I can't recommend them highly enough. Thank you Phoebe.
Rebecca · 29 September 2023
Agent replied · 24 August 2024
Dear Rebecca Ransome
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAdam is the most understanding 🙌 person going his professional manner is good this whole company is so good it goes past 5 🌟 rates god bless you all lee …
Lee · 15 September 2024
Agent replied · 24 August 2024
Dear Lee Grant
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders were amazing from start to finish. Mary from the Quorn branch provided outstanding service and let my property within 2 weeks. The process was seamless, professional and stress free . I will definitely be recommending Leaders to family and friends for rental properties. Thank you Mary!
Harpreet · 29 October 2023
Agent replied · 24 August 2024
Dear Harpreet Bains
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRhiana has been so helpful and quick with getting back to me with any issues I have had. Amazing to deal with and very happy with the property and the letting agency.
Leigh · 25 July 2024
Agent replied · 24 August 2024
Dear Leigh Turner
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have had excellent customer service from our Property Manager, Anna. Whenever we have reported a problem Anna has been helpful, efficient and comes back to us when she promised with an update, even if it is to say she has not heard anything. Another positive is she is always happy and upbeat when you speak to her. Thanks Anna for providing a great service.PositiveResponsiveness, Professionalism
Annemarie · 25 August 2021
Agent replied · 24 August 2024
Hi Annemarie Cooper,
Thank you for the great review of our Leaders Estate Agents Quorn team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI have been dealing with Hamiary Kalume regarding a rental property. From the very beginning, he has been extremely helpful, explaining the whole process and has always been there to answer my questions. He has always been completely professional, friendly and has helped me gain my ideal property. I cannot recommend Hamiary highly enough. Thank you for everything!
Jane · 25 August 2022
Agent replied · 24 August 2024
Dear Jane,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFound Leaders very professional in acting as agents for the let of my property. After signing up Leaders arranged several property viewings and were able to find tenants for me after 4/5 days. Communication was good and Temaera was most helpful.
I would definitely recommend them.
Dave · 25 August 2023
Agent replied · 24 August 2024
Dear Dave
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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